--- sourceDocument: zurich Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/delta-yokohama-zurich Release : - zurich ft:locale : - en-US ft:publication_title : - zurich Combined Product Files ft:clusterId : - delta3zy bundleId : - delta3zy --- # Combined Care Team Mobile release notes for upgrades from Yokohama to Zurich # Combined Care Team Mobile release notes for upgrades from Yokohama to Zurich {#ariaid-title1} Release version: Zurich Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Care Team Mobile Release Notes for Upgrades from Yokohama to Zurich This consolidated release note provides key information for ServiceNow customers upgrading Care Team Mobile from the Yokohama release family to the Zurich release family. It summarizes new features, changes, activation details, and important upgrade considerations to help you prepare and leverage the latest capabilities effectively. Show full answer Show less ## New Features * **Create Support Requests:** Users can now create support requests directly from their mobile devices using Care Team Mobile. This functionality supports plugins such as Care Team Operations for Healthcare IT, Biomed, Facilities, and Environmental Services. * **Scan Assets:** The app enables scanning of tags on medical and IT equipment, redirecting users to the asset record to view history, status, and related cases, improving asset management and issue tracking. * **Browse Locations:** Users can browse healthcare locations within Care Team Mobile and create support requests for specific areas like patient rooms or supply closets, facilitating targeted service management. ## Changes, Removed Features, and Deprecations There are no changes, removed features, or deprecated functionalities between Yokohama and Zurich for Care Team Mobile. ## Activation Information To activate Care Team Mobile in Zurich, customers must request the app installation through the ServiceNow Store. The store provides access to all available apps and information on submission procedures. This centralized activation ensures streamlined deployment and management. ## Additional Considerations * **Upgrade Tasks:** Review and complete any pre- and post-upgrade tasks as outlined to ensure a smooth transition. * **Browser, Accessibility, Localization:** No updates or changes affecting these areas were introduced in this release. ## Key Outcomes * Improved mobile support request creation aligned with healthcare operational needs. * Enhanced asset tracking through mobile tag scanning linked directly to asset records. * Streamlined location-based request management enabling precise issue reporting and resolution. * Efficient activation via the ServiceNow Store simplifies app deployment and updates. Consolidated page of all release notes for Care Team Mobile from Yokohama to Zurich. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Care Team Mobile release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Zurich. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Care Team Mobile to Zurich Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-careteammobile-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## New features Between your current release family and Zurich, new features were introduced for Care Team Mobile. {#dfrn3-careteammobile-summary__entry__8} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | [Create support requests](https://www.servicenow.com/docs/access?context=cto-mobile-create-requests&family=zurich&ft:locale=en-US) : Use Care Team Mobile to create requests for supporting departments directly from your mobile device. The following plugins are supported by Care Team Mobile: * Care Team Operations for Healthcare IT * Care Team Operations for Biomed * Care Team Operations for Facilities * Care Team Operations for Environmental Services [Scan assets](https://www.servicenow.com/docs/access?context=cto-mobile-asset-scan&family=zurich&ft:locale=en-US) : Scan tags on medical equipment and be redirected to the asset's record, where you can view its history, status, and associated cases. [Browse locations](https://www.servicenow.com/docs/access?context=cto-mobile-browse-locations&family=zurich&ft:locale=en-US) : Browse locations in Care Team Mobile to view healthcare locations and create support requests for specific locations as needed. | [ ] ## Changes Between your current release family and Zurich, some changes were made to existing Care Team Mobile features. {#dfrn3-careteammobile-summary__entry__14} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Removed Between your current release family and Zurich, some Care Team Mobile features or functionality were removed. {#dfrn3-careteammobile-summary__entry__20} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Deprecations Between your current release family and Zurich, some Care Team Mobile features or functionality were deprecated. {#dfrn3-careteammobile-summary__entry__26} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Activation information Review information on how to activate Care Team Mobile. {#dfrn3-careteammobile-summary__entry__32} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | Activation information : Install Care Team Mobile by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: Care Team Mobile is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Care Team Mobile we have noted them here. {#dfrn3-careteammobile-summary__entry__38} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Care Team Mobile we have noted them here. {#dfrn3-careteammobile-summary__entry__44} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Care Team Mobile, such as specific requirements or compliance levels. {#dfrn3-careteammobile-summary__entry__50} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Care Team Mobile we have noted them here. {#dfrn3-careteammobile-summary__entry__56} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Care Team Mobile we have noted them here. {#dfrn3-careteammobile-summary__entry__62} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | * Create support requests based on installed Healthcare Operations case types directly from your mobile device. * Scan asset tags on IT and medical assets and be redirected to the asset's record, where you can view its history, status, and associated cases. * View requests for specific locations, such as patient rooms or supply closets. * Access relevant details and preconfigured workflows for reporting issues like sanitation requests or facility repairs. See [Care Team Mobile](https://www.servicenow.com/docs/access?context=care-team-mobile-landing&family=zurich&ft:locale=en-US) for more information. | [ ]