Combined Care Team Mobile release notes for upgrades from Yokohama to Zurich

  • Release version: Zurich
  • Updated July 20, 2026
  • 3 minutes to read
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    Summary of Combined Care Team Mobile release notes for upgrades from Yokohama to Zurich

    This document consolidates the Care Team Mobile release notes for ServiceNow customers upgrading from the Yokohama to the Zurich release. It highlights new features introduced, any changes, removals, deprecations, activation instructions, and other relevant upgrade considerations. This consolidated view helps customers prepare for and understand what to expect from the Zurich upgrade for Care Team Mobile.

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    New Features

    • Create support requests: Users can now create support requests directly from their mobile devices for various departments using Care Team Mobile. Supported plugins include Healthcare IT, Biomed, Facilities, and Environmental Services operations.
    • Scan assets: Users can scan tags on medical and IT equipment to quickly access the asset’s record, including its history, current status, and related cases.
    • Browse locations: Users can browse healthcare locations within the app and create support requests specific to those locations, such as patient rooms or supply closets, facilitating issue reporting like sanitation or facility repairs.

    Changes, Removals, Deprecations

    No changes, removals, or deprecations were recorded between Yokohama and Zurich releases for Care Team Mobile, indicating stability in existing features beyond the new enhancements.

    Activation and Installation

    Care Team Mobile can be installed by requesting it through the ServiceNow Store. Customers should visit the ServiceNow Store website to view available apps and submit installation requests. For ongoing updates, customers can refer to the ServiceNow Store version history release notes.

    Additional Requirements and Compatibility

    There are no new additional requirements, browser requirements, accessibility, or localization changes noted between Yokohama and Zurich releases. This simplifies planning and ensures compatibility with existing environments.

    Practical Benefits for ServiceNow Customers

    • Streamlined support request creation from mobile devices enhances responsiveness and operational efficiency in healthcare settings.
    • Asset scanning improves asset management by enabling quick access to detailed equipment data and case history.
    • Location browsing and targeted issue reporting support better facility management and faster resolution of operational issues.

    Consolidated page of all release notes for Care Team Mobile from Yokohama to Zurich.

    How to use this page

    To help you prepare for your upgrade, we have combined the cross-family Care Team Mobile release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Zurich.

    Tip:
    If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

    Important information for upgrading Care Team Mobile to Zurich

    Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    New features

    Between your current release family and Zurich, new features were introduced for Care Team Mobile.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich
    Create support requests
    Use Care Team Mobile to create requests for supporting departments directly from your mobile device. The following plugins are supported by Care Team Mobile:
    • Care Team Operations for Healthcare IT
    • Care Team Operations for Biomed
    • Care Team Operations for Facilities
    • Care Team Operations for Environmental Services
    Scan assets
    Scan tags on medical equipment and be redirected to the asset's record, where you can view its history, status, and associated cases.
    Browse locations
    Browse locations in Care Team Mobile to view healthcare locations and create support requests for specific locations as needed.

    Changes

    Between your current release family and Zurich, some changes were made to existing Care Team Mobile features.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Removed

    Between your current release family and Zurich, some Care Team Mobile features or functionality were removed.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Deprecations

    Between your current release family and Zurich, some Care Team Mobile features or functionality were deprecated.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Activation information

    Review information on how to activate Care Team Mobile.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    Install Care Team Mobile by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Additional requirements

    If any additional requirements were introduced or changed for Care Team Mobile we have noted them here.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Browser requirements

    If any specific browser requirements were introduced or changed for Care Team Mobile we have noted them here.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Accessibility information

    Review details on accessibility information for Care Team Mobile, such as specific requirements or compliance levels.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Localization information

    If there are specific localization considerations for Care Team Mobile we have noted them here.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Highlight information

    If there are specific highlight considerations for Care Team Mobile we have noted them here.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich
    • Create support requests based on installed Healthcare Operations case types directly from your mobile device.
    • Scan asset tags on IT and medical assets and be redirected to the asset's record, where you can view its history, status, and associated cases.
    • View requests for specific locations, such as patient rooms or supply closets.
    • Access relevant details and preconfigured workflows for reporting issues like sanitation requests or facility repairs.

    See Care Team Mobile for more information.