Combined Care Team Operations for Biomed release notes for upgrades from Yokohama to Zurich

  • Release version: Zurich
  • Updated July 20, 2026
  • 3 minutes to read
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    Summary of Combined Care Team Operations for Biomed Release Notes for Upgrades from Yokohama to Zurich

    This document consolidates the release notes for Care Team Operations for Biomed, covering upgrades from the Yokohama to Zurich releases. It provides ServiceNow customers with a clear understanding of new features, changes, and important upgrade information to help prepare for and implement the Zurich release effectively.

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    New Features

    • Yokohama Release Enhancements:
      • Healthcare Biomed Case Overview: Enables expansion of biomed cases to support custom requests specific to an organization’s biomed department.
      • Care Team Portal Biomed Requests: Allows users to request biomed support via preconfigured record producers directly within the Care Team Portal.
      • Biomed Case and Work Order Synchronization: Integrates biomed cases with work orders, allowing clinical device management customers to gain visibility into biomed cases and enabling biomed teams to fulfill cases as work orders and work order tasks.
    • Zurich Release Enhancements:
      • Improved Roles and Responsibilities: Updated roles to support more selective user access, introducing new responsibilities such as Support Department Agent and Support Department Manager. These roles can be assigned via the Edit Member related list within healthcare organizations.

    Changes, Removals, and Deprecations

    No updates, removals, or deprecations were recorded between Yokohama and Zurich releases for Care Team Operations for Biomed.

    Activation and Installation

    • Installation Process: Care Team Operations for Biomed is installed by requesting the application from the ServiceNow Store. Customers should visit the ServiceNow Store to view available apps and submit installation requests.
    • Release History: For comprehensive release notes on all Care Team Operations for Biomed app versions, customers can refer to the ServiceNow Store version history.

    Additional Information

    • Requirements, Browser, Accessibility, and Localization: No changes or updates were introduced for additional requirements, browser support, accessibility compliance, or localization between Yokohama and Zurich releases.
    • Highlights:
      • Yokohama: Automation of healthcare operations by enabling creation and fulfillment of biomed support requests within the Care Team Portal, with full visibility and management capabilities when Clinical Device Management is installed.
      • Zurich: Enhanced efficiency in assigning roles and responsibilities with an updated user configuration process.

    Consolidated page of all release notes for Care Team Operations for Biomed from Yokohama to Zurich.

    How to use this page

    To help you prepare for your upgrade, we have combined the cross-family Care Team Operations for Biomed release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Zurich.

    Tip:
    If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

    Important information for upgrading Care Team Operations for Biomed to Zurich

    Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    New features

    Between your current release family and Zurich, new features were introduced for Care Team Operations for Biomed.

    Release Release notes

    Yokohama
    Healthcare Biomed case overview

    Expand biomed cases to support custom support requests for your organization’s biomed department.

    Care Team Portal biomed requests

    Request support from your organization’s biomed department with preconfigured record producers.

    Healthcare biomed case and work order synchronization

    Care Team Operations for Biomed links biomed cases and work orders. For customers with Clinical Device Management, care teams will gain visibility into all biomed cases reported by their team while also providing biomed support teams with the ability to fulfill cases as work orders and work order tasks.

    Zurich
    Setting up roles and responsibilities in Care Team Operations for Biomed

    Roles and responsibilities are updated to allow for more selective user access.

    The following responsibilities were added:
    • Support department agent
    • Support department manager

    Users can be assigned these responsibilities in the Edit member related list within healthcare organizations.

    Changes

    Between your current release family and Zurich, some changes were made to existing Care Team Operations for Biomed features.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Removed

    Between your current release family and Zurich, some Care Team Operations for Biomed features or functionality were removed.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Deprecations

    Between your current release family and Zurich, some Care Team Operations for Biomed features or functionality were deprecated.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Activation information

    Review information on how to activate Care Team Operations for Biomed.

    Release Release notes

    Yokohama

    Install Care Team Operations for Biomed by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Zurich

    Install Care Team Operations for Biomed by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Additional requirements

    If any additional requirements were introduced or changed for Care Team Operations for Biomed we have noted them here.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Browser requirements

    If any specific browser requirements were introduced or changed for Care Team Operations for Biomed we have noted them here.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Accessibility information

    Review details on accessibility information for Care Team Operations for Biomed, such as specific requirements or compliance levels.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Localization information

    If there are specific localization considerations for Care Team Operations for Biomed we have noted them here.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Highlight information

    If there are specific highlight considerations for Care Team Operations for Biomed we have noted them here.

    Release Release notes

    Yokohama
    • Automate healthcare operations by enabling biomed support request creation and fulfillment.
    • Create biomed support requests from directly within the Care Team Portal.
    • Gain full visibility into reported biomed cases while enabling biomed teams to manage and fulfill them as work orders or work orders tasks when Clinical Device Management is installed.

    See Care Team Operations for Biomed for more information.

    Zurich

    Assign roles and responsibilities more efficiently with an updated user configuration process.

    See Care Team Operations for Biomed for more information.