--- sourceDocument: zurich Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/delta-yokohama-zurich Release : - zurich ft:locale : - en-US ft:publication_title : - zurich Combined Product Files ft:clusterId : - delta3zy bundleId : - delta3zy --- # Combined Care Team Operations for Biomed release notes for upgrades from Yokohama to Zurich # Combined Care Team Operations for Biomed release notes for upgrades from Yokohama to Zurich {#ariaid-title1} Release version: Zurich Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Care Team Operations for Biomed Release Notes for Upgrades from Yokohama to Zurich This consolidated release notes document details updates and changes for Care Team Operations for Biomed as customers upgrade from the Yokohama to the Zurich release. It provides essential information on new features, role management enhancements, installation guidance, and operational improvements designed to support biomed department workflows within healthcare organizations. Show full answer Show less ## New Features * **Yokohama Release Enhancements:** * Expanded biomed case management to support custom support requests tailored for biomed departments. * Biomed support request creation directly via the Care Team Portal using preconfigured record producers. * Synchronization between biomed cases and work orders for improved visibility and fulfillment, especially when Clinical Device Management is installed, enabling care teams and biomed teams to collaborate effectively. * **Zurich Release Enhancements:** * Updated roles and responsibilities with added support department agent and support department manager roles. * Enhanced user access control by assigning these roles through the Edit member related list within healthcare organizations, allowing more selective and efficient role management. ## Changes, Removals, and Deprecations No updates, removals, or deprecations were introduced for Care Team Operations for Biomed in either Yokohama or Zurich releases. ## Activation and Installation Care Team Operations for Biomed is available exclusively through the ServiceNow Store. To activate or install the application, customers must submit a request via the ServiceNow Store website. The store also provides cumulative release notes and version history for all released apps, facilitating informed upgrade decisions. ## Additional Considerations * **Requirements and Browser Compatibility:** No new or changed additional requirements or browser specifications have been introduced in these releases. * **Accessibility and Localization:** There are no updates regarding accessibility compliance or localization considerations for these releases. ## Key Outcomes for ServiceNow Customers * Streamlined biomed case management, enabling biomed support requests creation and fulfillment directly within the Care Team Portal. * Improved coordination between clinical device management and biomed support teams through case and work order synchronization. * Enhanced role-based access control allowing organizations to assign and manage biomed support roles more selectively, improving security and operational efficiency. * Clear guidance on activation through the ServiceNow Store ensures a smooth installation and upgrade process. Consolidated page of all release notes for Care Team Operations for Biomed from Yokohama to Zurich. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Care Team Operations for Biomed release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Zurich. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Care Team Operations for Biomed to Zurich Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-careteamoperationsforbiomed-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## New features Between your current release family and Zurich, new features were introduced for Care Team Operations for Biomed. {#dfrn3-careteamoperationsforbiomed-summary__entry__8} | Release | Release notes | |-|-| | Yokohama | [Healthcare Biomed case overview](https://www.servicenow.com/docs/access?context=hcls-cto-biomed-case&family=yokohama&ft:locale=en-US) : Expand biomed cases to support custom support requests for your organization's biomed department. [Care Team Portal biomed requests](https://www.servicenow.com/docs/access?context=requesting-cto-biomed&family=yokohama&ft:locale=en-US) : Request support from your organization's biomed department with preconfigured record producers. [Healthcare biomed case and work order synchronization](https://www.servicenow.com/docs/access?context=cto-fulfilling-biomed&family=yokohama&ft:locale=en-US) : Care Team Operations for Biomed links biomed cases and work orders. For customers with Clinical Device Management, care teams will gain visibility into all biomed cases reported by their team while also providing biomed support teams with the ability to fulfill cases as work orders and work order tasks. | | Zurich | [Setting up roles and responsibilities in Care Team Operations for Biomed](https://www.servicenow.com/docs/access?context=cto-biomed-setting-up-roles-responsibilities&family=zurich&ft:locale=en-US) : Roles and responsibilities are updated to allow for more selective user access. The following responsibilities were added: * Support department agent * Support department manager Users can be assigned these responsibilities in the Edit member related list within healthcare organizations. | [ ] ## Changes Between your current release family and Zurich, some changes were made to existing Care Team Operations for Biomed features. {#dfrn3-careteamoperationsforbiomed-summary__entry__14} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Removed Between your current release family and Zurich, some Care Team Operations for Biomed features or functionality were removed. {#dfrn3-careteamoperationsforbiomed-summary__entry__20} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Deprecations Between your current release family and Zurich, some Care Team Operations for Biomed features or functionality were deprecated. {#dfrn3-careteamoperationsforbiomed-summary__entry__26} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Activation information Review information on how to activate Care Team Operations for Biomed. {#dfrn3-careteamoperationsforbiomed-summary__entry__32} | Release | Release notes | |-|-| | Yokohama | Activation information : Install Care Team Operations for Biomed by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). Important: Care Team Operations for Biomed is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Zurich | Activation information : Install Care Team Operations for Biomed by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: Care Team Operations for Biomed is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Care Team Operations for Biomed we have noted them here. {#dfrn3-careteamoperationsforbiomed-summary__entry__38} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Care Team Operations for Biomed we have noted them here. {#dfrn3-careteamoperationsforbiomed-summary__entry__44} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Care Team Operations for Biomed, such as specific requirements or compliance levels. {#dfrn3-careteamoperationsforbiomed-summary__entry__50} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Care Team Operations for Biomed we have noted them here. {#dfrn3-careteamoperationsforbiomed-summary__entry__56} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Care Team Operations for Biomed we have noted them here. {#dfrn3-careteamoperationsforbiomed-summary__entry__62} | Release | Release notes | |-|-| | Yokohama | * Automate healthcare operations by enabling biomed support request creation and fulfillment. * Create biomed support requests from directly within the Care Team Portal. * Gain full visibility into reported biomed cases while enabling biomed teams to manage and fulfill them as work orders or work orders tasks when Clinical Device Management is installed. See [Care Team Operations for Biomed](https://www.servicenow.com/docs/access?context=care-team-operations-for-biomed&family=yokohama&ft:locale=en-US) for more information. | | Zurich | Assign roles and responsibilities more efficiently with an updated user configuration process. See [Care Team Operations for Biomed](https://www.servicenow.com/docs/access?context=care-team-operations-for-biomed&family=zurich&ft:locale=en-US) for more information. | [ ]