Combined Care Team Operations for Environmental Services release notes for upgrades from Yokohama to Zurich

  • Release version: Zurich
  • Updated July 20, 2026
  • 3 minutes to read
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    Summary of Combined Care Team Operations for Environmental Services Release Notes for Upgrades from Yokohama to Zurich

    This consolidated release notes page details the updates for Care Team Operations for Environmental Services from the Yokohama release to the Zurich release. It is designed to help ServiceNow customers prepare for their upgrade by summarizing new features, changes, and activation information specifically related to this product family.

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    New Features

    • Healthcare Environmental Services Case: Expanded capabilities now allow support for custom environmental services requests tailored to your organization's needs.
    • Environmental Services Support Requests: Users can create support requests via pre-configured catalog items, streamlining request submission to the environmental services department.
    • Case and Work Order Synchronization: Automatic synchronization between environmental services cases and work orders improves case tracking and fulfillment efficiency.
    • Roles and Responsibilities Enhancements: New responsibilities—Support department agent and Support department manager—enable more selective and efficient user access management within healthcare organizations.

    Changes and Removals

    There were no changes or removals to existing features between Yokohama and Zurich for Care Team Operations for Environmental Services.

    Activation and Installation

    To activate Care Team Operations for Environmental Services in Zurich, customers must request the application from the ServiceNow Store. This procedure is essential to access the latest features and improvements.

    Additional Information

    • No new additional requirements, browser requirements, accessibility, or localization changes were introduced between Yokohama and Zurich.
    • Highlights include enabling automation of healthcare operations by facilitating environmental support request creation and fulfillment directly through the Care Team Portal or Care Team Mobile.
    • The solution provides full visibility into environmental services support cases and allows management and fulfillment as work orders or work order tasks, especially when integrated with Field Service Management.

    Practical Benefits for ServiceNow Customers

    • Streamline environmental services support requests and case management within healthcare organizations.
    • Improve operational visibility and coordination between support teams and field service resources.
    • Enhance security and access control through refined roles and responsibilities assignment.
    • Seamlessly upgrade to Zurich by following the pre- and post-upgrade guidance and requesting the app via the ServiceNow Store.

    Consolidated page of all release notes for Care Team Operations for Environmental Services from Yokohama to Zurich.

    How to use this page

    To help you prepare for your upgrade, we have combined the cross-family Care Team Operations for Environmental Services release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Zurich.

    Tip:
    If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

    Important information for upgrading Care Team Operations for Environmental Services to Zurich

    Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    New features

    Between your current release family and Zurich, new features were introduced for Care Team Operations for Environmental Services.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich
    Healthcare Environmental Services case

    Expand Healthcare Environmental Services cases to support custom support requests for your organization’s environmental services support department.

    Create environmental services support requests

    Request support from your organization’s environmental services department with pre-configured catalog items.

    Healthcare Environmental Services case and work order synchronization

    Care Team Operations for Environmental Services automatically syncs environmental services cases with work orders.

    Setting up roles and responsibilities in Care Team Operations for Environmental Services

    Roles and responsibilities are updated to allow for more selective user access.

    The following responsibilities were added:
    • Support department agent
    • Support department manager

    Users can be assigned these responsibilities in the Edit member related list within healthcare organizations.

    Changes

    Between your current release family and Zurich, some changes were made to existing Care Team Operations for Environmental Services features.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Removed

    Between your current release family and Zurich, some Care Team Operations for Environmental Services features or functionality were removed.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Deprecations

    Between your current release family and Zurich, some Care Team Operations for Environmental Services features or functionality were deprecated.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Activation information

    Review information on how to activate Care Team Operations for Environmental Services.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    Install Care Team Operations for Environmental Services by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Additional requirements

    If any additional requirements were introduced or changed for Care Team Operations for Environmental Services we have noted them here.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Browser requirements

    If any specific browser requirements were introduced or changed for Care Team Operations for Environmental Services we have noted them here.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Accessibility information

    Review details on accessibility information for Care Team Operations for Environmental Services, such as specific requirements or compliance levels.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Localization information

    If there are specific localization considerations for Care Team Operations for Environmental Services we have noted them here.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Highlight information

    If there are specific highlight considerations for Care Team Operations for Environmental Services we have noted them here.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich
    • Automate healthcare operations by enabling environmental support request creation and fulfillment.
    • Create environmental services support requests from directly within the Care Team Portal or Care Team Mobile.
    • Gain full visibility into reported environmental services support cases while enabling environmental service support teams to manage and fulfill them as work orders or work orders tasks when Field Service Management is installed.
    • Assign roles and responsibilities more efficiently with a streamlined user configuration processes.

    See Care Team for Environmental Services for more information.