Combined Care Team Operations for Facilities release notes for upgrades from Yokohama to Zurich

  • Release version: Zurich
  • Updated July 20, 2026
  • 3 minutes to read
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    Summary of Combined Care Team Operations for Facilities Release Notes for Upgrades from Yokohama to Zurich

    This consolidated release notes document provides ServiceNow customers with essential information about upgrading Care Team Operations for Facilities from the Yokohama release family to Zurich. It highlights new features, changes, activation steps, and other considerations to help you prepare for and successfully complete the upgrade.

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    New Features

    • Healthcare Facilities Case Support: Expanded to support custom facilities support requests tailored to your organization’s needs.
    • Create Facilities Support Requests: Users can now request facilities support via pre-configured catalog items directly within the Care Team Portal or Care Team Mobile.
    • Case and Work Order Synchronization: Automatic synchronization between Healthcare Facilities cases and work orders streamlines case management and fulfillment.
    • Updated Roles and Responsibilities: Introduction of new roles—Support department agent and Support department manager—allowing more selective and efficient user access management. These roles are assignable within the Edit member section of healthcare organizations.

    Changes, Removed Features, and Deprecations

    No updates, removals, or deprecations were noted between Yokohama and Zurich releases for Care Team Operations for Facilities, ensuring continuity of existing functionality.

    Activation and Installation

    Care Team Operations for Facilities in Zurich must be installed via a request through the ServiceNow Store. Customers can view available apps and submit installation requests there. For ongoing updates and cumulative release notes, the ServiceNow Store version history is the reference source.

    Additional Considerations

    • Additional Requirements, Browser, Accessibility, and Localization: No new or changed requirements were introduced between Yokohama and Zurich.
    • Highlights: The Zurich release enables automation of healthcare operations by facilitating the creation and fulfillment of facilities support requests, improving visibility and management of these requests through integration with Field Service Management when installed.

    What You Can Expect

    Upgrading to Zurich enhances your Care Team Operations for Facilities with improved support request handling, streamlined role assignments, and better operational visibility. These improvements enable your facilities support teams to respond efficiently and manage work orders effectively, resulting in smoother healthcare facility operations.

    Consolidated page of all release notes for Care Team Operations for Facilities from Yokohama to Zurich.

    How to use this page

    To help you prepare for your upgrade, we have combined the cross-family Care Team Operations for Facilities release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Zurich.

    Tip:
    If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

    Important information for upgrading Care Team Operations for Facilities to Zurich

    Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    New features

    Between your current release family and Zurich, new features were introduced for Care Team Operations for Facilities.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich
    Healthcare Facilities case

    Expand facilities cases to support custom support requests for your organization’s facilities support department.

    Create facilities support requests

    Request support from your organization’s facilities department with pre-configured catalog items.

    Healthcare facilities case and work order synchronization

    Care Team Operations for Facilities automatically syncs Healthcare Facilities cases with work orders.

    Setting up roles and responsibilities in Care Team Operations for Facilities

    Roles and responsibilities have been updated to allow for more selective user access.

    The following responsibilities were added:
    • Support department agent
    • Support department manager

    Users can be assigned these responsibilities in the Edit member related list within healthcare organizations.

    Changes

    Between your current release family and Zurich, some changes were made to existing Care Team Operations for Facilities features.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Removed

    Between your current release family and Zurich, some Care Team Operations for Facilities features or functionality were removed.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Deprecations

    Between your current release family and Zurich, some Care Team Operations for Facilities features or functionality were deprecated.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Activation information

    Review information on how to activate Care Team Operations for Facilities.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    Install Care Team Operations for Facilities by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Additional requirements

    If any additional requirements were introduced or changed for Care Team Operations for Facilities we have noted them here.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Browser requirements

    If any specific browser requirements were introduced or changed for Care Team Operations for Facilities we have noted them here.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Accessibility information

    Review details on accessibility information for Care Team Operations for Facilities, such as specific requirements or compliance levels.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Localization information

    If there are specific localization considerations for Care Team Operations for Facilities we have noted them here.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Highlight information

    If there are specific highlight considerations for Care Team Operations for Facilities we have noted them here.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich
    • Automate healthcare operations by enabling facilities support request creation and fulfillment.
    • Create facility support requests from directly within the Care Team Portal or Care Team Mobile.
    • Gain full visibility into reported facilities support cases while enabling facilities teams to manage and fulfill them as work orders or work orders tasks when Field Service Management is installed.]
    • Assign roles and responsibilities more efficiently with a streamlined user configuration process.

    See Care Team Operations for Facilities for more information.