--- sourceDocument: zurich Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/delta-yokohama-zurich Release : - zurich ft:locale : - en-US ft:publication_title : - zurich Combined Product Files ft:clusterId : - delta3zy bundleId : - delta3zy --- # Combined Care Team Operations for Facilities release notes for upgrades from Yokohama to Zurich # Combined Care Team Operations for Facilities release notes for upgrades from Yokohama to Zurich {#ariaid-title1} Release version: Zurich Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Care Team Operations for Facilities Release Notes for Upgrades from Yokohama to Zurich This consolidated release notes document provides ServiceNow customers with essential information about upgrading Care Team Operations for Facilities from Yokohama to Zurich. It summarizes new features, changes, activation procedures, and other relevant upgrade considerations to help customers prepare and smoothly transition between these release versions. Show full answer Show less ## New Features * **Healthcare Facilities Case Management:** Zurich introduces expanded support for custom facilities support requests tailored to your organization's facilities department needs. * **Create Facilities Support Requests:** Users can now request support directly from the facilities department using pre-configured catalog items, accessible via the Care Team Portal or Care Team Mobile. * **Case and Work Order Synchronization:** Healthcare Facilities cases automatically synchronize with work orders, improving coordination and tracking of facilities support activities. * **Updated Roles and Responsibilities:** Zurich enhances user access control with new roles---Support department agent and Support department manager---that can be assigned within healthcare organizations for more selective permissions. ## Changes and Removals There were no changes, removals, or deprecations in features between Yokohama and Zurich releases for Care Team Operations for Facilities. ## Activation and Installation Care Team Operations for Facilities is available through the ServiceNow Store. To activate or install the application, customers must request it via the ServiceNow Store website. This centralized availability simplifies deployment and ensures access to all related apps and cumulative release notes. ## Additional Requirements and Compatibility No new additional requirements, browser specifications, accessibility updates, or localization considerations were introduced or changed between Yokohama and Zurich releases. ## Key Outcomes for ServiceNow Customers * Enhanced automation of healthcare operations by enabling facilities support request creation and fulfillment directly within Care Team interfaces. * Improved visibility and management of facilities support cases with synchronization to work orders and tasks, especially benefiting organizations using Field Service Management. * Streamlined user role assignment process allowing more efficient governance of support department agents and managers. * Simplified activation process through the ServiceNow Store, facilitating easy access and deployment of Care Team Operations for Facilities. Consolidated page of all release notes for Care Team Operations for Facilities from Yokohama to Zurich. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Care Team Operations for Facilities release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Zurich. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Care Team Operations for Facilities to Zurich Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-careteamoperationsforfacilities-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## New features Between your current release family and Zurich, new features were introduced for Care Team Operations for Facilities. {#dfrn3-careteamoperationsforfacilities-summary__entry__8} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | [Healthcare Facilities case](https://www.servicenow.com/docs/access?context=cto-facilities-case-overview&family=zurich&ft:locale=en-US) : Expand facilities cases to support custom support requests for your organization's facilities support department. [Create facilities support requests](https://www.servicenow.com/docs/access?context=cto-facilities-create-request&family=zurich&ft:locale=en-US) : Request support from your organization's facilities department with pre-configured catalog items. [Healthcare facilities case and work order synchronization](https://www.servicenow.com/docs/access?context=cto-facilities-fulfilling-requests&family=zurich&ft:locale=en-US) : Care Team Operations for Facilities automatically syncs Healthcare Facilities cases with work orders. [Setting up roles and responsibilities in Care Team Operations for Facilities](https://www.servicenow.com/docs/access?context=hco-facilities-set-up-roles-responsibilities&family=zurich&ft:locale=en-US) : Roles and responsibilities have been updated to allow for more selective user access. The following responsibilities were added: * Support department agent * Support department manager Users can be assigned these responsibilities in the Edit member related list within healthcare organizations. | [ ] ## Changes Between your current release family and Zurich, some changes were made to existing Care Team Operations for Facilities features. {#dfrn3-careteamoperationsforfacilities-summary__entry__14} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Removed Between your current release family and Zurich, some Care Team Operations for Facilities features or functionality were removed. {#dfrn3-careteamoperationsforfacilities-summary__entry__20} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Deprecations Between your current release family and Zurich, some Care Team Operations for Facilities features or functionality were deprecated. {#dfrn3-careteamoperationsforfacilities-summary__entry__26} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Activation information Review information on how to activate Care Team Operations for Facilities. {#dfrn3-careteamoperationsforfacilities-summary__entry__32} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | Activation information : Install Care Team Operations for Facilities by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: Care Team Operations for Facilities is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Care Team Operations for Facilities we have noted them here. {#dfrn3-careteamoperationsforfacilities-summary__entry__38} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Care Team Operations for Facilities we have noted them here. {#dfrn3-careteamoperationsforfacilities-summary__entry__44} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Care Team Operations for Facilities, such as specific requirements or compliance levels. {#dfrn3-careteamoperationsforfacilities-summary__entry__50} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Care Team Operations for Facilities we have noted them here. {#dfrn3-careteamoperationsforfacilities-summary__entry__56} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Care Team Operations for Facilities we have noted them here. {#dfrn3-careteamoperationsforfacilities-summary__entry__62} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | * Automate healthcare operations by enabling facilities support request creation and fulfillment. * Create facility support requests from directly within the Care Team Portal or Care Team Mobile. * Gain full visibility into reported facilities support cases while enabling facilities teams to manage and fulfill them as work orders or work orders tasks when Field Service Management is installed.\] * Assign roles and responsibilities more efficiently with a streamlined user configuration process. See [Care Team Operations for Facilities](https://www.servicenow.com/docs/access?context=cto-facilities-landing&family=zurich&ft:locale=en-US) for more information. | [ ]