Combined Care Team Operations for Healthcare IT release notes for upgrades from Yokohama to Zurich

  • Release version: Zurich
  • Updated July 20, 2026
  • 3 minutes to read
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    Summary of Combined Care Team Operations for Healthcare IT Release Notes for Upgrades from Yokohama to Zurich

    This consolidated release notes document assists ServiceNow customers in preparing for the upgrade of Care Team Operations for Healthcare IT from the Yokohama release to the Zurich release. It summarizes new features, changes, and activation details to streamline the upgrade process and ensure customers understand the enhancements and adjustments introduced between these releases.

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    New Features

    • Yokohama Release:
      • Healthcare IT Case Overview: Expanded healthcare cases to support custom IT support requests tailored to your organization's IT department.
      • Care Team Portal IT Requests: Enabled users to request IT support via pre-configured record producers within the Care Team Portal.
      • Healthcare IT Cases and Incident Synchronization: Linked IT cases and incidents, providing care teams visibility into all reported IT cases and allowing IT support teams to manage and fulfill cases efficiently as incidents.
    • Zurich Release:
      • Roles and Responsibilities Setup: Introduced enhanced role management with new responsibilities such as Support department agent and Support department manager, allowing for more selective user access. Assignments are managed via the Edit member related list in healthcare organizations.

    Changes, Removals, and Deprecations

    There were no updates, removals, or deprecations to Care Team Operations for Healthcare IT features between Yokohama and Zurich releases.

    Activation and Installation

    Care Team Operations for Healthcare IT is installed by submitting a request through the ServiceNow Store. This process remains consistent across Yokohama and Zurich releases. Customers can find all available apps and related cumulative release notes on the ServiceNow Store website.

    Additional Considerations

    • Additional Requirements: No new or changed requirements were introduced between these releases.
    • Browser Requirements, Accessibility, and Localization: No updates were made in these areas for either release.

    Key Outcomes for ServiceNow Customers

    • Improved IT support request handling within healthcare teams by enabling custom requests and linking healthcare IT cases with incident management.
    • Enhanced role-based access control allowing more precise assignment of IT support responsibilities within healthcare organizations.
    • Consistent and straightforward upgrade process with no removals or deprecated features to disrupt existing workflows.
    • Reliable installation approach via the ServiceNow Store, ensuring customers can easily activate and manage the application.

    Consolidated page of all release notes for Care Team Operations for Healthcare IT from Yokohama to Zurich.

    How to use this page

    To help you prepare for your upgrade, we have combined the cross-family Care Team Operations for Healthcare IT release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Zurich.

    Tip:
    If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

    Important information for upgrading Care Team Operations for Healthcare IT to Zurich

    Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    New features

    Between your current release family and Zurich, new features were introduced for Care Team Operations for Healthcare IT.

    Release Release notes

    Yokohama
    Healthcare IT case overview

    Expand healthcare cases to support custom support requests for your organization’s IT department.

    Care Team Portal IT requests

    Request support from your organization’s IT department with pre-configured record producers.

    Healthcare IT cases and incident synchronization
    Care Team Operations for Healthcare IT links Healthcare IT cases and incidents, enabling care teams to get visibility into all IT cases reported by their team while also providing IT support teams with the ability to fulfill cases as incidents

    Zurich
    Setting up roles and responsibilities in Care Team Operations for Healthcare IT

    Roles and responsibilities are updated to allow for more selective user access.

    The following responsibilities were added:
    • Support department agent
    • Support department manager

    Users can be assigned these responsibilities in the Edit member related list within healthcare organizations.

    Changes

    Between your current release family and Zurich, some changes were made to existing Care Team Operations for Healthcare IT features.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Removed

    Between your current release family and Zurich, some Care Team Operations for Healthcare IT features or functionality were removed.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Deprecations

    Between your current release family and Zurich, some Care Team Operations for Healthcare IT features or functionality were deprecated.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Activation information

    Review information on how to activate Care Team Operations for Healthcare IT.

    Release Release notes

    Yokohama

    Install Care Team Operations for Healthcare IT by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Zurich

    Install Care Team Operations for Healthcare IT by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Additional requirements

    If any additional requirements were introduced or changed for Care Team Operations for Healthcare IT we have noted them here.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Browser requirements

    If any specific browser requirements were introduced or changed for Care Team Operations for Healthcare IT we have noted them here.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Accessibility information

    Review details on accessibility information for Care Team Operations for Healthcare IT, such as specific requirements or compliance levels.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Localization information

    If there are specific localization considerations for Care Team Operations for Healthcare IT we have noted them here.

    Release Release notes

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Highlight information

    If there are specific highlight considerations for Care Team Operations for Healthcare IT we have noted them here.

    Release Release notes

    Yokohama
    • Automate healthcare operations by enabling IT support request creation and fulfillment.
    • Create IT support requests from directly within the Care Team Portal.
    • Gain full visibility into reported IT cases while enabling IT teams to manage and fulfill them as incidents efficiently.

    See Care Team Operations for Healthcare IT for more information.

    Zurich

    Assign roles and responsibilities more efficiently with an updated user configuration process.

    See Care Team Operations for Healthcare IT for more information.