--- sourceDocument: zurich Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/delta-yokohama-zurich Release : - zurich ft:locale : - en-US ft:publication_title : - zurich Combined Product Files ft:clusterId : - delta3zy bundleId : - delta3zy --- # Combined Care Team Operations for Healthcare IT release notes for upgrades from Yokohama to Zurich # Combined Care Team Operations for Healthcare IT release notes for upgrades from Yokohama to Zurich {#ariaid-title1} Release version: Zurich Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Care Team Operations for Healthcare IT Release Notes for Upgrades from Yokohama to Zurich This document consolidates the release notes for Care Team Operations for Healthcare IT, covering upgrades from the Yokohama release to the Zurich release. It is designed to help ServiceNow customers understand new features, changes, and important considerations during their upgrade process. It includes pre- and post-upgrade tasks, activation guidance, and highlights key enhancements impacting healthcare IT support within the Care Team Operations framework. Show full answer Show less ## New Features * **Healthcare IT Case Overview (Yokohama):** Expanded healthcare cases to incorporate custom support requests tailored for an organization's IT department. * **Care Team Portal IT Requests (Yokohama):** Enabled IT support requests through pre-configured record producers accessible within the Care Team Portal. * **Healthcare IT Cases and Incident Synchronization (Yokohama):** Linked healthcare IT cases and incidents to provide care teams with visibility into all IT cases reported by team members and allow IT support teams to manage and fulfill these as incidents efficiently. * **Roles and Responsibilities Setup (Zurich):** Updated role management to allow more selective user access with new responsibilities added: Support Department Agent and Support Department Manager. These roles can be assigned via the Edit Member related list within healthcare organizations. ## Changes There were no documented changes to existing features between Yokohama and Zurich releases. ## Removed and Deprecated Features No features or functionalities were removed or deprecated in the transition from Yokohama to Zurich. ## Activation Information Care Team Operations for Healthcare IT is available through the ServiceNow Store. To activate or install the application, customers must request it via the ServiceNow Store platform. This procedure applies to both Yokohama and Zurich releases. ## Additional Requirements, Browser, Accessibility, and Localization There were no new or changed additional requirements, browser compatibility updates, accessibility considerations, or localization notes reported for either the Yokohama or Zurich releases. ## Key Outcomes for ServiceNow Customers * Enable seamless IT support request creation and management directly within healthcare care teams, improving operational efficiency and visibility. * Leverage enhanced synchronization between healthcare IT cases and incidents to streamline issue resolution and communication between care and IT support teams. * Assign and manage roles more precisely within healthcare organizations to control access and responsibilities effectively. * Maintain straightforward activation and upgrade processes via the ServiceNow Store without additional configuration complexity or deprecated features. Consolidated page of all release notes for Care Team Operations for Healthcare IT from Yokohama to Zurich. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Care Team Operations for Healthcare IT release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Zurich. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Care Team Operations for Healthcare IT to Zurich Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-careteamoperationsforhealthcareit-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## New features Between your current release family and Zurich, new features were introduced for Care Team Operations for Healthcare IT. {#dfrn3-careteamoperationsforhealthcareit-summary__entry__8} | Release | Release notes | |-|-| | Yokohama | [Healthcare IT case overview](https://www.servicenow.com/docs/access?context=hcl-cto-it-case&family=yokohama&ft:locale=en-US) : Expand healthcare cases to support custom support requests for your organization's IT department. [Care Team Portal IT requests](https://www.servicenow.com/docs/access?context=requesting-cto-it&family=yokohama&ft:locale=en-US) : Request support from your organization's IT department with pre-configured record producers. [Healthcare IT cases and incident synchronization](https://www.servicenow.com/docs/access?context=fulfilling-cto-it&family=yokohama&ft:locale=en-US) : Care Team Operations for Healthcare IT links Healthcare IT cases and incidents, enabling care teams to get visibility into all IT cases reported by their team while also providing IT support teams with the ability to fulfill cases as incidents | | Zurich | [Setting up roles and responsibilities in Care Team Operations for Healthcare IT](https://www.servicenow.com/docs/access?context=hco-it-set-up-roles-responsibilities&family=zurich&ft:locale=en-US) : Roles and responsibilities are updated to allow for more selective user access. The following responsibilities were added: * Support department agent * Support department manager Users can be assigned these responsibilities in the Edit member related list within healthcare organizations. | [ ] ## Changes Between your current release family and Zurich, some changes were made to existing Care Team Operations for Healthcare IT features. {#dfrn3-careteamoperationsforhealthcareit-summary__entry__14} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Removed Between your current release family and Zurich, some Care Team Operations for Healthcare IT features or functionality were removed. {#dfrn3-careteamoperationsforhealthcareit-summary__entry__20} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Deprecations Between your current release family and Zurich, some Care Team Operations for Healthcare IT features or functionality were deprecated. {#dfrn3-careteamoperationsforhealthcareit-summary__entry__26} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Activation information Review information on how to activate Care Team Operations for Healthcare IT. {#dfrn3-careteamoperationsforhealthcareit-summary__entry__32} | Release | Release notes | |-|-| | Yokohama | Activation information : Install Care Team Operations for Healthcare IT by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). Important: Care Team Operations for Healthcare IT is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Zurich | Activation information : Install Care Team Operations for Healthcare IT by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: Care Team Operations for Healthcare IT is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Care Team Operations for Healthcare IT we have noted them here. {#dfrn3-careteamoperationsforhealthcareit-summary__entry__38} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Care Team Operations for Healthcare IT we have noted them here. {#dfrn3-careteamoperationsforhealthcareit-summary__entry__44} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Care Team Operations for Healthcare IT, such as specific requirements or compliance levels. {#dfrn3-careteamoperationsforhealthcareit-summary__entry__50} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Care Team Operations for Healthcare IT we have noted them here. {#dfrn3-careteamoperationsforhealthcareit-summary__entry__56} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Care Team Operations for Healthcare IT we have noted them here. {#dfrn3-careteamoperationsforhealthcareit-summary__entry__62} | Release | Release notes | |-|-| | Yokohama | * Automate healthcare operations by enabling IT support request creation and fulfillment. * Create IT support requests from directly within the Care Team Portal. * Gain full visibility into reported IT cases while enabling IT teams to manage and fulfill them as incidents efficiently. See [Care Team Operations for Healthcare IT](https://www.servicenow.com/docs/access?context=hcls-cto-it-app&family=yokohama&ft:locale=en-US) for more information. | | Zurich | Assign roles and responsibilities more efficiently with an updated user configuration process. See [Care Team Operations for Healthcare IT](https://www.servicenow.com/docs/access?context=hcls-cto-it-app&family=zurich&ft:locale=en-US) for more information. | [ ]