Combined Classic Workflow release notes for upgrades from Yokohama to Zurich

zurich Combined Product Files

Release

zurich

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en-US

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zurich Combined Product Files

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delta3zy

bundleId

delta3zy

Combined Classic Workflow release notes for upgrades from Yokohama to Zurich

Release version: Zurich

Updated July 20, 2026

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Summary of Combined Classic Workflow release notes for upgrades from Yokohama to Zurich

This consolidated release notes document helps ServiceNow customers prepare for upgrading Classic Workflow from the Yokohama release family to Zurich. It summarizes new features, changes, removals, deprecations, and important considerations for this upgrade path.

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Key Features

Role-based Access Control: Zurich introduces a new role, sncrequiredscriptwriter, which must be assigned to users to grant them access to the Workflow Editor.

Changes and Removals

Legacy Workflows Removed for New Customers: New customers starting on Zurich will not have legacy workflows created and published by ServiceNow included in their instance.
Legacy Workflows Retained for Upgraders: Customers upgrading from versions prior to Zurich will retain these legacy workflows.

Deprecations

Classic Workflow Support Deprecated: Classic Workflow is deprecated in Zurich. ServiceNow recommends transitioning to Workflow Studio flows and subflows as the supported alternative.

Activation and Requirements

Classic Workflow is part of the ServiceNow AI Platform feature set and is active by default in Zurich.
No additional requirements, browser requirements, localization, or accessibility changes were introduced between Yokohama and Zurich.

Practical Impact for Customers

When upgrading to Zurich, assign the sncrequiredscriptwriter role to users who need workflow editing capabilities. Plan to migrate away from Classic Workflow due to its deprecation, using Workflow Studio flows and subflows instead. New installations will not include legacy workflows, so careful planning is needed if your workflows depend on them. Upgrading customers will retain legacy workflows but should consider future-proofing their processes.

Consolidated page of all release notes for Classic Workflow from Yokohama to Zurich.

How to use this page

To help you prepare for your upgrade, we have combined the cross-family Classic Workflow release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Zurich.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading Classic Workflow to Zurich

Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

New features

Between your current release family and Zurich, new features were introduced for Classic Workflow.


Release	Release notes
Yokohama	No updates for this release.
Zurich	Restrict access to Workflow Editor with a new role Grant access to the Workflow editor by giving users the snc_required_script_writer role.

Changes

Between your current release family and Zurich, some changes were made to existing Classic Workflow features.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Removed

Between your current release family and Zurich, some Classic Workflow features or functionality were removed.


Release	Release notes
Yokohama	No updates for this release.
Zurich	Removed the legacy workflows created and published by ServiceNow, Inc. for new customers who start on the Zurich release. Retained the legacy workflows created and published by ServiceNow, Inc. for customers who upgraded from versions prior to the Zurich release.

Deprecations

Between your current release family and Zurich, some Classic Workflow features or functionality were deprecated.


Release	Release notes
Yokohama	No updates for this release.
Zurich	Support for classic workflows is deprecated. Use Workflow Studio flows and subflows instead of classic Workflow.

Activation information

Review information on how to activate Classic Workflow.


Release	Release notes
Yokohama	No updates for this release.
Zurich	Workflow is a ServiceNow AI Platform feature that is active by default.

Additional requirements

If any additional requirements were introduced or changed for Classic Workflow we have noted them here.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for Classic Workflow we have noted them here.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Accessibility information

Review details on accessibility information for Classic Workflow, such as specific requirements or compliance levels.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Localization information

If there are specific localization considerations for Classic Workflow we have noted them here.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Highlight information

If there are specific highlight considerations for Classic Workflow we have noted them here.


Release	Release notes
Yokohama	No updates for this release.
Zurich	Added the snc_required_script_writer role to all Workflow tasks. Deprecated support of Workflow. Removed the legacy workflows created and published by ServiceNow, Inc. from new customer installations. See Classic Workflow for more information.