--- sourceDocument: zurich Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/delta-yokohama-zurich Release : - zurich ft:locale : - en-US ft:publication_title : - zurich Combined Product Files ft:clusterId : - delta3zy bundleId : - delta3zy --- # Combined Cloud Account Management release notes for upgrades from Yokohama to Zurich # Combined Cloud Account Management release notes for upgrades from Yokohama to Zurich {#ariaid-title1} Release version: Zurich Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Cloud Account Management release notes for upgrades from Yokohama to Zurich This consolidated release note provides ServiceNow customers with key updates and guidance for upgrading Cloud Account Management (CAM) from the Yokohama release family to Zurich. It combines all release notes across these versions, highlighting new features, changes, removals, deprecations, and activation information relevant to the upgrade process. Show full answer Show less ## New Features in Yokohama * **Data Visualization and Governance:** CAM includes prebuilt policies in the Cloud Configuration Governance component to identify account violations and their severity across AWS, Azure, and GCP accounts, enabling automatic detection and compliance verification. * **Account Request Integrations:** Supports AWS accounts and Azure subscriptions requests via direct API, Terraform, and GitHub integrations, streamlining account provisioning workflows. * **Cloud Cost Management Integration:** Enables real-time tracking of cloud account spending through integration with the Cloud Cost Management Workspace, helping organizations manage budgets effectively. Note that this feature requires a Cloud Cost Management Workspace subscription. * **Provision Modes:** Offers flexible infrastructure management supporting Terraform Cloud/Enterprise (AWS) and cloud native interfaces (AWS and Azure) for provisioning. * **Unmanaged Account Onboarding:** Allows onboarding of AWS and Azure accounts created outside CAM workflows, ensuring consistent governance across all cloud accounts. * **Terraform API Key Setup:** Facilitates automation of account provisioning and management through integrations with Terraform Cloud/Enterprise and AWS APIs. * **Account Detail Management:** Enables updating account ownership with optional propagation to all associated configuration items (CIs). * **Account Certification:** Supports promoting compliance by certifying cloud accounts via defined data certification processes. * **Request Policy Reviews:** Allows setting guardrails for approvals (account, budget, configuration) through customizable automated policies managed by the Policy as Code Engine component. Approval sequences can be customized using the Playbooks (standard playbook designer). ## Changes, Removals, and Deprecations There are no updates, removals, or deprecations reported for Cloud Account Management features between Yokohama and Zurich releases. ## Activation Information To activate Cloud Account Management, customers must install the Cloud Workspace (snitomcam) application via the ServiceNow Store. Requests for installation are submitted through the ServiceNow Store platform, which also provides version history and cumulative release notes. CAM is available exclusively through the ServiceNow Store. ## Additional Notes * **Accessibility:** Yokohama introduced zoom functionality across all CAM screens supporting various zoom levels (110% to 400%) to enhance usability. * **Localization:** CAM supports all languages available on the ServiceNow AI Platform, ensuring wide localization coverage. * **Browser Requirements:** No new browser requirements were introduced between Yokohama and Zurich. ## What Customers Can Expect Upgrading to Zurich maintains the robust feature set introduced in Yokohama, with no removals or deprecations, ensuring stability. Customers will benefit from enhanced governance, automation, cost tracking, and provisioning flexibility across major cloud platforms. The integration with policy management and playbooks enables streamlined approval workflows and compliance adherence. Activation through the ServiceNow Store remains the standard process. Consolidated page of all release notes for Cloud Account Management from Yokohama to Zurich. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Cloud Account Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Zurich. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Cloud Account Management to Zurich Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-cloudaccountmanagement-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## New features Between your current release family and Zurich, new features were introduced for Cloud Account Management. {#dfrn3-cloudaccountmanagement-summary__entry__8} | Release | Release notes | |-|-| | Yokohama | [About data visualization in Cloud Account Management](https://www.servicenow.com/docs/access?context=about-data-visualzation-cam&family=yokohama&ft:locale=en-US) : Identify account violations and their severity using prebuilt policies in the Cloud Configuration Governance component. These scans support AWS, Azure, and GCP accounts. Confirm compliance and strengthen security by automatically detecting violations and categorizing them by severity across multiple cloud platforms.Support for AWS account and Azure subscription requests via direct API integrations or Terraform and GitHub integrations. Track cloud account spending details through integration with the Cloud Cost Management Workspace component. Provides real-time visibility into cloud expenditures, helping organizations stay within budget and optimize cost management. Note: Tracking of cloud account spending only works when you've a Cloud Cost Management Workspace subscription. [About provision modes in Cloud Account Management](https://www.servicenow.com/docs/access?context=about-provision-modes&family=yokohama&ft:locale=en-US) : Take advantage of flexible infrastructure management through provision mode, which also supports both Terraform Cloud/Terraform Enterprise (supported in AWS) and cloud native interface (supported in AWS and Azure). [Add an unmanaged cloud account](https://www.servicenow.com/docs/access?context=add-unmanaged-account-cam&family=yokohama&ft:locale=en-US) : Confirm consistent governance across all accounts with the ability to onboard accounts (AWS and Azure) created outside the CAM workflow, even for accounts that weren't initially created through CAM. [Set up Terraform API key in ServiceNow](https://www.servicenow.com/docs/access?context=admin-setup&family=yokohama&ft:locale=en-US) : Automate account provisioning and management using popular tools through integration with Terraform Cloud/Terraform Enterprise and AWS APIs. [Update cloud account details](https://www.servicenow.com/docs/access?context=update-account-ownership&family=yokohama&ft:locale=en-US) : Manage account ownership for an account and optionally propagate the change to all CIs associated with that account. [Certify an account](https://www.servicenow.com/docs/access?context=certify-account&family=yokohama&ft:locale=en-US) : Promote compliance with organizational standards by certifying cloud accounts using defined data certification processes. [Review request policies](https://www.servicenow.com/docs/access?context=viewing-pace-policy&family=yokohama&ft:locale=en-US) : Set guardrails for processes like account approval, budget approval, and configuration assignments through customizable default automated policies. Manage these policies using the existing Policy as Code Engine component.Customize the sequence of your approval process by using the standard playbook designer, also known as the Playbooks. | | Zurich | No updates for this release. | [ ] ## Changes Between your current release family and Zurich, some changes were made to existing Cloud Account Management features. {#dfrn3-cloudaccountmanagement-summary__entry__14} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Removed Between your current release family and Zurich, some Cloud Account Management features or functionality were removed. {#dfrn3-cloudaccountmanagement-summary__entry__20} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Deprecations Between your current release family and Zurich, some Cloud Account Management features or functionality were deprecated. {#dfrn3-cloudaccountmanagement-summary__entry__26} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Activation information Review information on how to activate Cloud Account Management. {#dfrn3-cloudaccountmanagement-summary__entry__32} | Release | Release notes | |-|-| | Yokohama | Activation information : Install Cloud Workspace ( sn_itom_cam) by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). Important: Cloud Account Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Zurich | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Cloud Account Management we have noted them here. {#dfrn3-cloudaccountmanagement-summary__entry__38} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Cloud Account Management we have noted them here. {#dfrn3-cloudaccountmanagement-summary__entry__44} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Cloud Account Management, such as specific requirements or compliance levels. {#dfrn3-cloudaccountmanagement-summary__entry__50} | Release | Release notes | |-|-| | Yokohama | Accessibility information : Implemented zoom functionality in all screens offering zoom levels of 110%, 125%, 150%, 175%, 200%, 250%, 300%, and 400%. | | Zurich | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Cloud Account Management we have noted them here. {#dfrn3-cloudaccountmanagement-summary__entry__56} | Release | Release notes | |-|-| | Yokohama | Localization information : Localization is applicable to CAM in all languages supported by the ServiceNow AI Platform. | | Zurich | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Cloud Account Management we have noted them here. {#dfrn3-cloudaccountmanagement-summary__entry__62} | Release | Release notes | |-|-| | Yokohama | * Create and manage cloud accounts efficiently either by manual or automated processes. * Manage and track cloud account requests using the requester dashboard. * Visualize data tailored for the admin persona with deeper insights into cloud accounts. * Scan accounts for configuration violations and take appropriate actions for weak passwords, pending certifications, undefined account ownership, discovery schedules, and so on. * Provision both Terraform Cloud/Terraform Enterprise and cloud native interface accounts. See [Cloud Account Management](https://www.servicenow.com/docs/access?context=cam-landing&family=yokohama&ft:locale=en-US) for more information. | | Zurich | No updates for this release. | [ ]