Combined Cloud Account Management release notes for upgrades from Yokohama to Zurich

zurich Combined Product Files

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zurich

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en-US

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zurich Combined Product Files

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Combined Cloud Account Management release notes for upgrades from Yokohama to Zurich

Release version: Zurich

Updated July 20, 2026

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Summary of Combined Cloud Account Management release notes for upgrades from Yokohama to Zurich

This consolidated guide summarizes the Cloud Account Management (CAM) release notes for ServiceNow customers upgrading from the Yokohama to the Zurich release. It highlights new features, changes, and important upgrade information to help you effectively manage your cloud accounts across AWS, Azure, and GCP environments within ServiceNow.

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Key Features

Cloud Configuration Governance: Prebuilt policies enable identification and severity categorization of account violations across AWS, Azure, and GCP, supporting compliance and security.
Account Request Integrations: Support for AWS account and Azure subscription requests via direct API, Terraform, and GitHub integrations streamlines provisioning workflows.
Cloud Cost Management Integration: Real-time visibility into cloud spending through integration with Cloud Cost Management Workspace helps track and optimize budgets. (Requires a Cloud Cost Management Workspace subscription.)
Provision Modes: Flexible infrastructure management using provision modes supports Terraform Cloud/Enterprise (AWS) and cloud native interfaces (AWS and Azure).
Account Suspension and Reactivation: Quickly suspend or reactivate AWS accounts or Azure subscriptions using predefined service control or Azure policies for operational or security needs.
Onboarding Unmanaged Accounts: Ability to add and govern AWS and Azure accounts created outside CAM workflows ensures consistent governance across all accounts.
Terraform API Integration: Automate account provisioning and management by setting up Terraform API keys within ServiceNow.
Account Ownership and Certification: Update account ownership with optional propagation to related CIs and certify accounts to enforce organizational compliance standards.
Customizable Approval Policies: Configure guardrails for account approval, budget approval, and configuration assignments using Policy as Code Engine and tailor approval sequences with the Playbook Designer.
Accessibility Enhancement: Zoom functionality implemented across CAM screens with multiple zoom levels to support accessibility needs.

Upgrade and Activation Information

Before upgrading to Zurich, review and complete relevant pre- and post-upgrade tasks to ensure smooth transition.
Install CAM by requesting the Cloud Workspace (snitomcam) app from the ServiceNow Store.
No changes, removals, or deprecations were introduced in the Zurich release for CAM.
Browser and localization requirements remain consistent with previous releases.

What to Expect

By upgrading to Zurich, ServiceNow customers will benefit from enhanced governance capabilities, improved provisioning flexibility, better cost tracking, and streamlined approval processes for cloud account management. These enhancements support secure, compliant, and efficient cloud operations across multiple platforms while aligning with organizational policies and budget constraints.

Consolidated page of all release notes for Cloud Account Management from Yokohama to Zurich.

How to use this page

To help you prepare for your upgrade, we have combined the cross-family Cloud Account Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Zurich.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading Cloud Account Management to Zurich

Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

New features

Between your current release family and Zurich, new features were introduced for Cloud Account Management.


Release	Release notes
Yokohama	About data visualization in Cloud Account Management Identify account violations and their severity using prebuilt policies in the Cloud Configuration Governance component. These scans support AWS, Azure, and GCP accounts. Confirm compliance and strengthen security by automatically detecting violations and categorizing them by severity across multiple cloud platforms. Support for AWS account and Azure subscription requests via direct API integrations or Terraform and GitHub integrations. Track cloud account spending details through integration with the Cloud Cost Management Workspace component. Provides real-time visibility into cloud expenditures, helping organizations stay within budget and optimize cost management. Note: Tracking of cloud account spending only works when you've a Cloud Cost Management Workspace subscription. About provision modes in Cloud Account Management Take advantage of flexible infrastructure management through provision mode, which also supports both Terraform Cloud/Terraform Enterprise (supported in AWS) and cloud native interface (supported in AWS and Azure). Set up suspension of an AWS account using service control policy Set up suspension of a subscription using Azure policy Suspend and reactivate accounts quickly in response to security or operational issues by leveraging a predefined AWS or Azure policy. Add an unmanaged cloud account Confirm consistent governance across all accounts with the ability to onboard accounts (AWS and Azure) created outside the CAM workflow, even for accounts that weren’t initially created through CAM. Set up Terraform API key in ServiceNow Automate account provisioning and management using popular tools through integration with Terraform Cloud/Terraform Enterprise and AWS APIs. Update cloud account details Manage account ownership for an account and optionally propagate the change to all CIs associated with that account. Certify an account Promote compliance with organizational standards by certifying cloud accounts using defined data certification processes. Review request policies Set guardrails for processes like account approval, budget approval, and configuration assignments through customizable default automated policies. Manage these policies using the existing Policy as Code Engine component. Customize the sequence of your approval process by using the standard playbook designer, also known as the Playbooks.
Zurich	No updates for this release.

Changes

Between your current release family and Zurich, some changes were made to existing Cloud Account Management features.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Removed

Between your current release family and Zurich, some Cloud Account Management features or functionality were removed.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Deprecations

Between your current release family and Zurich, some Cloud Account Management features or functionality were deprecated.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Activation information

Review information on how to activate Cloud Account Management.


Release	Release notes
Yokohama	Install Cloud Workspace ( sn_itom_cam) by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
Zurich	No updates for this release.

Additional requirements

If any additional requirements were introduced or changed for Cloud Account Management we have noted them here.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for Cloud Account Management we have noted them here.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Accessibility information

Review details on accessibility information for Cloud Account Management, such as specific requirements or compliance levels.


Release	Release notes
Yokohama	Implemented zoom functionality in all screens offering zoom levels of 110%, 125%, 150%, 175%, 200%, 250%, 300%, and 400%.
Zurich	No updates for this release.

Localization information

If there are specific localization considerations for Cloud Account Management we have noted them here.


Release	Release notes
Yokohama	Localization is applicable to CAM in all languages supported by the ServiceNow AI Platform.
Zurich	No updates for this release.

Highlight information

If there are specific highlight considerations for Cloud Account Management we have noted them here.


Release	Release notes
Yokohama	Create and manage cloud accounts efficiently either by manual or automated processes. Manage and track cloud account requests using the requester dashboard. Visualize data tailored for the admin persona with deeper insights into cloud accounts. Scan accounts for configuration violations and take appropriate actions for weak passwords, pending certifications, undefined account ownership, discovery schedules, and so on. Provision both Terraform Cloud/Terraform Enterprise and cloud native interface accounts. See Cloud Account Management for more information.
Zurich	No updates for this release.