--- sourceDocument: zurich Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/delta-yokohama-zurich Release : - zurich ft:locale : - en-US ft:publication_title : - zurich Combined Product Files ft:clusterId : - delta3zy bundleId : - delta3zy --- # Combined Cloud Cost Management release notes for upgrades from Yokohama to Zurich # Combined Cloud Cost Management release notes for upgrades from Yokohama to Zurich {#ariaid-title1} Release version: Zurich Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 7 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Cloud Cost Management release notes for upgrades from Yokohama to Zurich This consolidated release notes document outlines the key updates, new features, changes, and important upgrade information for ServiceNow Cloud Cost Management from the Yokohama release to the Zurich release. It is designed to help ServiceNow customers prepare for their upgrade by providing a comprehensive summary of enhancements and operational considerations. Show full answer Show less ## Important Upgrade Information * The Cloud Cost Management platform support begins with the Xanadu release. * Customers should review and complete specified pre- and post-upgrade tasks before upgrading to Zurich. * Detailed upgrade instructions are available under Upgrade Cloud Insights. ## New Features in Zurich * **Complete Cost Visibility with TCO and Unit Economics:** Combine cloud costs with non-cloud costs such as hardware, software licensing, and labor to enhance total spend analysis. Upload business data to track revenue, units, and margins alongside cloud costs via the Unit Economics view. Use the Business Insights view to analyze spending trends by application owner, department, business unit, and cost center. * **Cloud Spend Attribution via Tag Category Source Selection:** Align cloud spend attribution with your organization's enterprise architecture by selecting tag category sources. This eliminates manual tagging and ensures cost reports reflect the taxonomy maintained in your ServiceNow CMDB. * **Saved, Shared, and Reusable Report Views:** Streamline spend analysis by saving filters, time ranges, groupings, and cost types as reusable views. Set default or favorite views to improve daily workflow efficiency. * **Reorganized Cloud Cost Management Workspace:** Enhanced navigation and broader visibility allow drill-down from home page widgets into detailed spend analytics. Insights Users gain read-only access to Optimization and Budget pages for reviewing recommendations and budget data. * **Improved Azure Billing Data Insights with FOCUS Standard:** Better manage Azure costs with support for multiple billing models (Enterprise Agreement, Microsoft Customer Agreement, Microsoft Partner Agreement) and enhanced billing data processing. * **Multi-Cloud Currency Support:** View cloud cost data from AWS, Azure, and GCP in your preferred local currency for improved clarity and reporting flexibility. * **Azure MSP Support and Faster Cost Data Retrieval:** Gain full visibility and actionable insights for Azure spend under MSP operations. Use the Azure Export method to retrieve larger cost datasets more efficiently. * **Enhanced Support for Microsoft Azure MCA Contracts:** Access spend reporting and optimization recommendations specifically for Azure MCA contracts to better manage cloud costs. ## Changes in Zurich * **Optimization View Added:** Recommendations have moved from the Operations view to a new Optimization view that highlights savings opportunities across unused resources, rightsizing, business hours, and commitments. * **Instance Operator Role:** Introduced a granular role allowing operational tasks with limited privileges to reduce security risks. * **Coral Theme and Dark Mode:** Coral theme is now the default for portals and mobile experiences, offering a fresh, brand-neutral look with an optional dark mode for improved readability and reduced eye strain. * **Azure Billing Download Job Enhancements:** The "Use Exports" option is now selected by default, with additional fields added to support the Azure Export method. ## Deprecations * The traditional Azure billing download mechanism is planned for deprecation; the Export option remains the default and supported method. ## Activation and Additional Information * Cloud Cost Management installation requires a request via the ServiceNow Store. * No additional browser or localization requirements were introduced in Zurich. * Accessibility improvements include dark theme support as part of the new Coral theme. ## Key Outcomes for ServiceNow Customers * Enhanced cost transparency by integrating cloud and non-cloud expenses to support more accurate total cost of ownership (TCO) analysis. * Improved alignment of cloud spend attribution with enterprise structures through automated tag sourcing from CMDB data. * Streamlined reporting and analytics workflows via saved views and reorganized workspace navigation. * Expanded multi-cloud cost visibility with currency flexibility and improved Azure billing support, including MSP and MCA contract scenarios. * Increased operational security with role-based access and modernized user experience with updated themes. Consolidated page of all release notes for Cloud Cost Management from Yokohama to Zurich. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Cloud Cost Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Zurich. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Cloud Cost Management to Zurich Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-cloudcostmanagement-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | Upgrade information : The Cloud Cost Management platform support is available beginning with the Xanadu release. For instructions on upgrading Cloud Cost Management to Zurich, see [Upgrade Cloud Insights](https://www.servicenow.com/docs/access?context=upgrade-cloud-insights-to-version-3-0&family=zurich&ft:locale=en-US). | [ ] ## New features Between your current release family and Zurich, new features were introduced for Cloud Cost Management. {#dfrn3-cloudcostmanagement-summary__entry__8} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | [Get complete cost visibility with TCO and unit economics](https://www.servicenow.com/docs/access?context=business-insights-ccm-ws&family=zurich&ft:locale=en-US) : Enhance total spend analysis with TCO insights for your business applications by combining cloud costs with non-cloud costs such as hardware, software licensing, and labor. Upload business data to track revenue, units, and margins alongside your cloud costs using the Unit Economics view. Use the new Business Insights view to analyze spending trends by application owner, business application, department, business unit, and cost center. [Get complete cost visibility with TCO and unit economics](https://www.servicenow.com/docs/access?context=business-insights-ccm-ws&family=zurich&ft:locale=en-US) : Enhance total spend analysis with TCO insights for your business applications by combining cloud costs with non-cloud costs such as hardware, software licensing, and labor. Upload business data to track revenue, units, and margins alongside your cloud costs using the Unit Economics view. Use the new Business Insights view to analyze spending trends by application owner, business application, department, business unit, and cost center. [Manage cloud spend attribution with the tag category source selection capability](https://www.servicenow.com/docs/access?context=tag-category-source&family=zurich&ft:locale=en-US) : Align cloud spend attribution with your organization's enterprise architecture (EA) by selecting a tag category source. Instead of manually tagging resources in each cloud provider, derive business context automatically from existing CMDB relationships. This feature eliminates duplicate tagging effort and ensures that cost reports reflect the same taxonomy already maintained in your ServiceNow instance. [Streamline spend analysis with saved, shared, and reusable report views](https://www.servicenow.com/docs/access?context=spend-anaytics&family=zurich&ft:locale=en-US) : Eliminate repetitive setup using Spend analytics filters, time ranges, groupings, and cost types and apply your saved views instantly without manual reconfiguration. Set a default view to load your preferred configuration automatically every time you open the Spend Analytics page. Mark frequently used views as favorites or set a default view to streamline your daily workflow. [Experience reorganized Cloud Cost Management Workspace with intuitive navigation and broader visibility](https://www.servicenow.com/docs/access?context=ci-workspace&family=zurich&ft:locale=en-US) : Navigate cloud cost data more efficiently with a reorganized structure within the Cloud Cost Management Workspace. Drill down from any home page widget directly into detailed spend analytics. This enhancement provides the Insights User (insights_user) role read-only access to Optimization and Budget pages so they can review recommendations, unused resources, rightsizing suggestions, and budget data. [Gain insights from your billing data with the FOCUS standard for Microsoft Azure billing](https://www.servicenow.com/docs/access?context=schedule-azure-billing-job&family=zurich&ft:locale=en-US) : Enhance your ability to manage cloud costs using the FOCUS billing standard that enables better insights. This feature helps you make more informed decisions. Additionally, you experience seamless processing of billing data across multiple Azure billing models such as: * Enterprise Agreement (EA) * Microsoft Customer Agreement (MCA) * Microsoft Partner Agreement (MPA) [View cloud cost data in your preferred currency for multiple cloud service providers](https://www.servicenow.com/docs/access?context=operation-view-ccm-ws&family=zurich&ft:locale=en-US) : View your cloud cost data in your preferred local currency for better clarity and reporting flexibility. This capability enables you to view cost and usage details from multiple cloud service providers, including AWS, Azure, and GCP, in your selected currency. [Get support for your Azure MPA model when operating under an MSP](https://www.servicenow.com/docs/access?context=azure-pricesht-sched-dwnld-cloudin&family=zurich&ft:locale=en-US) : Gain full visibility into your cloud costs and actionable insights for your Azure cloud spend when operating under an MSP. Additionally, the feature provides a centralized view to monitor cloud spend and manage budgets. [Achieve better efficiency with faster retrieval of cost and usage data with the Azure Export method](https://www.servicenow.com/docs/access?context=schedule-azure-billing-job&family=zurich&ft:locale=en-US) : Manage cost and usage datasets in Azure billing downloads efficiently by using the Azure Export method. With this feature, you can retrieve larger cost datasets faster. [Manage MCA contracts with the enhanced support for Microsoft Azure MCA](https://www.servicenow.com/docs/access?context=create-ms-azure-service-principal&family=zurich&ft:locale=en-US) : Gain access to the spend reporting and recommendations for Azure based MCA contracts. This feature helps you to visualize cost and usage data from Azure MCA accounts and optimize your cloud spend with recommendations for potential savings. | [ ] ## Changes Between your current release family and Zurich, some changes were made to existing Cloud Cost Management features. {#dfrn3-cloudcostmanagement-summary__entry__14} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | [Optimization view on the Cloud Cost Management Workspace](https://www.servicenow.com/docs/access?context=optimization-view-ccm-ws&family=zurich&ft:locale=en-US) : The Recommendations have been moved from the Operations view to the newly added Optimization view in the Cloud Cost Management Workspace. The Optimization view shows savings opportunities and recommendations for you across Unused resources, Rightsizing, Business hours, and Commitments. [Granular instance operator role](https://www.servicenow.com/docs/access?context=cloud-insights-roles&family=zurich&ft:locale=en-US) : Use the instance operator role to perform routine operational tasks without requiring the full admin role for basic operations. By using limited privileges in the instance operator role, you can help reduce security risks across your organization. Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. [Use Exports option on the Azure Billing Download Job form](https://www.servicenow.com/docs/access?context=schedule-azure-billing-job&family=zurich&ft:locale=en-US) : The Use Exports option is selected by default. This option is used for the Azure Export method. [New fields on the Azure Billing Download Job form when the Use Exports option is selected](https://www.servicenow.com/docs/access?context=schedule-azure-billing-job&family=zurich&ft:locale=en-US) : Three new fields, Billing Account Id Type, Actual Cost Export Name, and Amortized Cost Export Name, have been added to the Azure Billing Download Job form. These fields appear when the Use Exports option is selected. | [ ] ## Removed Between your current release family and Zurich, some Cloud Cost Management features or functionality were removed. {#dfrn3-cloudcostmanagement-summary__entry__20} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Deprecations Between your current release family and Zurich, some Cloud Cost Management features or functionality were deprecated. {#dfrn3-cloudcostmanagement-summary__entry__26} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | The current mechanism for the Azure billing download is planned for deprecation. With this deprecation, the Export option remains the default method for the Azure billing download. | [ ] ## Activation information Review information on how to activate Cloud Cost Management. {#dfrn3-cloudcostmanagement-summary__entry__32} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | Activation information : Install Cloud Cost Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). | [ ] ## Additional requirements If any additional requirements were introduced or changed for Cloud Cost Management we have noted them here. {#dfrn3-cloudcostmanagement-summary__entry__38} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Cloud Cost Management we have noted them here. {#dfrn3-cloudcostmanagement-summary__entry__44} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Cloud Cost Management, such as specific requirements or compliance levels. {#dfrn3-cloudcostmanagement-summary__entry__50} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | Accessibility information : Dark theme : The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability. | [ ] ## Localization information If there are specific localization considerations for Cloud Cost Management we have noted them here. {#dfrn3-cloudcostmanagement-summary__entry__56} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Cloud Cost Management we have noted them here. {#dfrn3-cloudcostmanagement-summary__entry__62} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | * Retrieve cost and usage data faster from the Azure billing download by using the Azure Export method. * Leverage Azure Microsoft Customer Agreement (MCA) to optimize spend reporting and recommendations for potential savings. See [Cloud Cost Management](https://www.servicenow.com/docs/access?context=cloud-insights-landing-page&family=zurich&ft:locale=en-US) for more information. | [ ]