--- sourceDocument: zurich Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/delta-yokohama-zurich Release : - zurich ft:locale : - en-US ft:publication_title : - zurich Combined Product Files ft:clusterId : - delta3zy bundleId : - delta3zy --- # Combined Compliance Case Management release notes for upgrades from Yokohama to Zurich # Combined Compliance Case Management release notes for upgrades from Yokohama to Zurich {#ariaid-title1} Release version: Zurich Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Compliance Case Management release notes for upgrades from Yokohama to Zurich This consolidated release notes page provides ServiceNow customers with essential information about Compliance Case Management upgrades from the Yokohama release to the Zurich release. It highlights new features, changes, accessibility improvements, and activation instructions to assist in preparing for a smooth upgrade process. Show full answer Show less ## New features * **Smart Assessments in Compliance Case Management (Yokohama):** Enables compliance case administrators to configure questionnaires that assess employee compliance automatically when an action task moves to the Assigned state. Compliance case managers can then analyze non-compliance and implement remediation actions. This feature is controlled by the system property `enablesmartassessments` which is enabled by default. * **Unified Task-driven UI experience (Yokohama):** Provides business users with a consolidated Tasks page on the Employee Center to view and complete all assessments efficiently in one place. ## Changes * **Role updates (Yokohama):** Several Compliance Case Management roles were updated to support smart assessments, including compliancecaseadmin, compliancecaseanalyst, compliancecasebusinessuser, and compliancecasemanager. * **Configurable Workspace reflow support (Yokohama):** The workspace supports browser zoom up to 400% without loss of content or functionality, enhancing usability for users needing larger viewports. ## Accessibility improvements * The configurable workspace now supports WCAG 2.1 Level AA conformance, enabling better accessibility through reflow functionality. This allows content zooming without horizontal or vertical scrolling at high zoom levels and automatically stacks page layouts vertically for easier reading. * Reflow can be disabled via a system property if needed. ## Activation information Compliance Case Management must be installed via the ServiceNow Store. Customers should request the app through the store to enable the product. Reference the ServiceNow Store version history for cumulative release notes and further installation details. ## Additional notes * There are no updates or changes for the Zurich release itself concerning Compliance Case Management. * No features have been removed or deprecated between Yokohama and Zurich. * There are no additional browser or localization requirements introduced in this upgrade scope. Consolidated page of all release notes for Compliance Case Management from Yokohama to Zurich. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Compliance Case Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Zurich. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Compliance Case Management to Zurich Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-compliancecasemanagement-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## New features Between your current release family and Zurich, new features were introduced for Compliance Case Management. {#dfrn3-compliancecasemanagement-summary__entry__8} | Release | Release notes | |-|-| | Yokohama | [Smart assessments in Compliance Case Management](https://www.servicenow.com/docs/access?context=smart-assessment-in-ccm&family=yokohama&ft:locale=en-US) : Utilize the Smart Assessment Engine to assess if your employees are compliant with the necessary regulations. The compliance case administrator configures the questionnaire, and when an action task moves from the Draft to the Assigned state, the assessment is sent. After the assessment, the compliance case manager examines the nature of the non-compliance and its impact on the organization. Based on the findings, appropriate remediation measures are identified and implemented to resolution. To use the smart assessment, a new property called enable_smart_assessments (sn_grc_case_mgmt.enable_smart_assessments) is introduced with the default value as true. [Unified Task-driven UI experience](https://www.servicenow.com/docs/access?context=perform-smart-assessment-on-action-task&family=yokohama&ft:locale=en-US) : As a business user, use the Tasks page on the Employee Center for a consolidated view of all your tasks, enabling you to access and complete them efficiently. This page provides an easy way to manage all your assessments in one place, enabling you to view and perform tasks seamlessly. | | Zurich | No updates for this release. | [ ] ## Changes Between your current release family and Zurich, some changes were made to existing Compliance Case Management features. {#dfrn3-compliancecasemanagement-summary__entry__14} | Release | Release notes | |-|-| | Yokohama | [Roles updated for smart assessment](https://www.servicenow.com/docs/access?context=roles-compliance-case-management&family=yokohama&ft:locale=en-US) : The following roles in Compliance Case Management have been updated with respect to smart assessments. * sn_comp_case.compliance_case_admin * sn_comp_case.compliance_case_analyst * sn_comp_case.compliance_case_business_user * sn_comp_case.compliance_case_manager [Reflow for Configurable Workspace](https://www.servicenow.com/docs/access?context=auto-reflow&family=yokohama&ft:locale=en-US) : The Compliance Management configurable workspace supports reflow, which enables pages and content to be zoomed up to 400% through your browser settings without loss of content or functionality. | | Zurich | No updates for this release. | [ ] ## Removed Between your current release family and Zurich, some Compliance Case Management features or functionality were removed. {#dfrn3-compliancecasemanagement-summary__entry__20} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Deprecations Between your current release family and Zurich, some Compliance Case Management features or functionality were deprecated. {#dfrn3-compliancecasemanagement-summary__entry__26} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Activation information Review information on how to activate Compliance Case Management. {#dfrn3-compliancecasemanagement-summary__entry__32} | Release | Release notes | |-|-| | Yokohama | Activation information : Install Compliance Case Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). Important: Compliance Case Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Zurich | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Compliance Case Management we have noted them here. {#dfrn3-compliancecasemanagement-summary__entry__38} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Compliance Case Management we have noted them here. {#dfrn3-compliancecasemanagement-summary__entry__44} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Compliance Case Management, such as specific requirements or compliance levels. {#dfrn3-compliancecasemanagement-summary__entry__50} | Release | Release notes | |-|-| | Yokohama | Accessibility information : Accessibility improvements : Accessibility improvements were completed to create a configurable workspace that supports WCAG 2.1 Level AA conformance. Reflow : The Configurable Workspace supports reflow, which enables pages and content to be zoomed up to 400% through your browser settings without loss of content or functionality. Additionally, content can be enlarged without scrolling in two dimensions at a width equivalent to 320 CSS pixels or a height equivalent to 256 CSS pixels. Page layouts are transformed into a vertical, stacked view automatically when users increase browser zoom to 400%. This enhancement helps users with low vision or who have trouble seeing web content in a browser due to monitor size, device type, poor lighting, or other situations. Reflow can be turned off with a system property for instances, experiences, and pages. See [Reflow for Configurable Workspace](https://www.servicenow.com/docs/access?context=auto-reflow&family=yokohama&ft:locale=en-US) for details. | | Zurich | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Compliance Case Management we have noted them here. {#dfrn3-compliancecasemanagement-summary__entry__56} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Compliance Case Management we have noted them here. {#dfrn3-compliancecasemanagement-summary__entry__62} | Release | Release notes | |-|-| | Yokohama | * Empower compliance professionals to perform assessments on compliance cases using the Smart Assessment Engine. * Utilize the unified Tasks page on Employee Center to complete your assessments. * Benefit from accessibility improvements to create a configurable workspace that supports Web Content Accessibility Guidelines (WCAG) 2.1 Level AA conformance. See [Compliance Case Management](https://www.servicenow.com/docs/access?context=compliance-case-management&family=yokohama&ft:locale=en-US) for more information. | | Zurich | No updates for this release. | [ ]