Combined Compliance Case Management release notes for upgrades from Yokohama to Zurich

zurich Combined Product Files

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zurich

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en-US

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zurich Combined Product Files

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delta3zy

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delta3zy

Combined Compliance Case Management release notes for upgrades from Yokohama to Zurich

Release version: Zurich

Updated July 20, 2026

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Summary of Combined Compliance Case Management Release Notes for Upgrades from Yokohama to Zurich

This consolidated release notes document outlines the updates, new features, changes, and important upgrade information for Compliance Case Management from the Yokohama release to the Zurich release. It helps ServiceNow customers prepare for upgrades by summarizing enhancements and adjustments made during this period.

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New Features

Smart Assessments (Yokohama): Introduces the Smart Assessment Engine to evaluate employee compliance with regulations through configurable questionnaires. Assessments are triggered when action tasks move from Draft to Assigned states, enabling compliance case managers to identify non-compliance impacts and determine remediation actions. This feature is enabled by default via the enablesmartassessments property.
Unified Task-driven UI Experience (Yokohama): Provides a consolidated Tasks page within the Employee Center, allowing business users to efficiently view, access, and complete all compliance-related assessments and tasks in one seamless interface.

Changes

Roles Updated for Smart Assessments (Yokohama): Compliance Case Management roles such as compliancecaseadmin, compliancecaseanalyst, compliancecasebusinessuser, and compliancecasemanager have been updated to support smart assessment functionality.
Reflow Support for Configurable Workspace (Yokohama): Enhances accessibility by allowing workspace pages and content to be zoomed up to 400% via browser settings without losing content or functionality, supporting users with low vision or other accessibility needs.

Accessibility Improvements

The Yokohama release introduced enhancements to meet WCAG 2.1 Level AA conformance, including the reflow capability that automatically stacks page layouts vertically at high zoom levels to facilitate easier content viewing. This can be controlled via system properties as needed.

Activation and Additional Information

Activation (Yokohama): Compliance Case Management can be installed by requesting it from the ServiceNow Store.
No updates were made in the Zurich release for new features, changes, removals, deprecations, activation, additional requirements, browser requirements, accessibility, or localization.

Key Benefits for ServiceNow Customers

Enhanced compliance case assessments through smart, configurable questionnaires.
Streamlined task management with a unified task view, improving user efficiency.
Improved accessibility supporting users with visual impairments or other challenges.
Seamless upgrade path with clear pre- and post-upgrade guidance.

Consolidated page of all release notes for Compliance Case Management from Yokohama to Zurich.

How to use this page

To help you prepare for your upgrade, we have combined the cross-family Compliance Case Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Zurich.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading Compliance Case Management to Zurich

Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

New features

Between your current release family and Zurich, new features were introduced for Compliance Case Management.


Release	Release notes
Yokohama	Smart assessments in Compliance Case Management Utilize the Smart Assessment Engine to assess if your employees are compliant with the necessary regulations. The compliance case administrator configures the questionnaire, and when an action task moves from the Draft to the Assigned state, the assessment is sent. After the assessment, the compliance case manager examines the nature of the non-compliance and its impact on the organization. Based on the findings, appropriate remediation measures are identified and implemented to resolution. To use the smart assessment, a new property called enable_smart_assessments (sn_grc_case_mgmt.enable_smart_assessments) is introduced with the default value as true. Unified Task-driven UI experience As a business user, use the Tasks page on the Employee Center for a consolidated view of all your tasks, enabling you to access and complete them efficiently. This page provides an easy way to manage all your assessments in one place, enabling you to view and perform tasks seamlessly.
Zurich	No updates for this release.

Changes

Between your current release family and Zurich, some changes were made to existing Compliance Case Management features.


Release	Release notes
Yokohama	Roles updated for smart assessment The following roles in Compliance Case Management have been updated with respect to smart assessments. sn_comp_case.compliance_case_admin sn_comp_case.compliance_case_analyst sn_comp_case.compliance_case_business_user sn_comp_case.compliance_case_manager Reflow for Configurable Workspace The Compliance Management configurable workspace supports reflow, which enables pages and content to be zoomed up to 400% through your browser settings without loss of content or functionality.
Zurich	No updates for this release.

Removed

Between your current release family and Zurich, some Compliance Case Management features or functionality were removed.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Deprecations

Between your current release family and Zurich, some Compliance Case Management features or functionality were deprecated.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Activation information

Review information on how to activate Compliance Case Management.


Release	Release notes
Yokohama	Install Compliance Case Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
Zurich	No updates for this release.

Additional requirements

If any additional requirements were introduced or changed for Compliance Case Management we have noted them here.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for Compliance Case Management we have noted them here.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Accessibility information

Review details on accessibility information for Compliance Case Management, such as specific requirements or compliance levels.


Release	Release notes
Yokohama	Accessibility improvements Accessibility improvements were completed to create a configurable workspace that supports WCAG 2.1 Level AA conformance. Reflow The Configurable Workspace supports reflow, which enables pages and content to be zoomed up to 400% through your browser settings without loss of content or functionality. Additionally, content can be enlarged without scrolling in two dimensions at a width equivalent to 320 CSS pixels or a height equivalent to 256 CSS pixels. Page layouts are transformed into a vertical, stacked view automatically when users increase browser zoom to 400%. This enhancement helps users with low vision or who have trouble seeing web content in a browser due to monitor size, device type, poor lighting, or other situations. Reflow can be turned off with a system property for instances, experiences, and pages. See Reflow for Configurable Workspace for details.
Zurich	No updates for this release.

Localization information

If there are specific localization considerations for Compliance Case Management we have noted them here.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Highlight information

If there are specific highlight considerations for Compliance Case Management we have noted them here.


Release	Release notes
Yokohama	Empower compliance professionals to perform assessments on compliance cases using the Smart Assessment Engine. Utilize the unified Tasks page on Employee Center to complete your assessments. Benefit from accessibility improvements to create a configurable workspace that supports Web Content Accessibility Guidelines (WCAG) 2.1 Level AA conformance. See Compliance Case Management for more information.
Zurich	No updates for this release.