Combined Configurable Workspace release notes for upgrades from Yokohama to Zurich

zurich Combined Product Files

Release

zurich

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en-US

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zurich Combined Product Files

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delta3zy

bundleId

delta3zy

Combined Configurable Workspace release notes for upgrades from Yokohama to Zurich

Release version: Zurich

Updated July 20, 2026

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Summary of Combined Configurable Workspace release notes for upgrades from Yokohama to Zurich

This consolidated release notes document provides ServiceNow customers with a comprehensive view of updates, new features, changes, removals, and important upgrade information for Configurable Workspace from the Yokohama release through the Zurich release. It is intended to help you prepare effectively for upgrading to Zurich by outlining pre- and post-upgrade tasks, feature enhancements, and deprecations.

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New features in Zurich

Activity Stream Compose with modeless dialog: Open the Compose editor as a pop-out window, enabling drafting comments, work notes, and emails without interrupting other tasks.

Changes and Enhancements

The Zurich release introduces numerous enhancements to core components and UI Builder configuration options, improving usability and customization:

Browser warning for unsaved changes: Configure alerts when users navigate away from pages with unsaved data using browser back or forward buttons.
Record List component bundle improvements: New ability to select related lists as list types, switch between standard and gallery (card) views, export lists directly to Google Sheets, and enable live updates on a per-list basis.
Predicate Builder enhancements: Now usable for all list types, including a read-only mode to display conditions without allowing edits.
Form component upgrades: Display Boolean fields as toggles, indicate unsaved changes, wrap field labels, modify field-level settings via gear icons, control related list loading behavior, personalize form fields via the Personalize Form menu, and improve string field validation with guidance text and regex inline validation.
Activity Stream Compose component: Options to hide the rich text editor toggle, reorder and rename tabs (Emails, Work notes, Comments), and annotate new activities for easier identification of unread items.
Email composer @mentions: Add email recipients by typing @mentions directly within the email body.
Email security: Support for sending emails with digital signatures for sender verification and encryption for recipient authentication.
Attachments customization: Configure attachment component layout, file size limits, file types, multiple uploads, and preview modal behavior.
Now Assist icon on action buttons: Use declarative actions to add the Now Assist icon with hover animation to buttons.

Removed Features

The List, List - Simple, and List - Related components in UI Builder are replaced by the enhanced Record List component bundle.
The Condition Builder component is removed and replaced by the Predicate Builder component that supports all list types.

Activation and Requirements

Configurable Workspace is an AI Platform feature that is active by default in Zurich.
Browser support excludes mobile devices, Internet Explorer, and older Microsoft Edge; supported browsers include Microsoft Edge (Chromium), Chromium-based browsers, and others listed in ServiceNow’s browser support documentation.

Highlighted Improvements

Live presence indicators with user avatars and contact cards within forms to see who is currently active.
Enhanced list management and conditional statement creation using Record List and Predicate Builder components.
Improved multitasking with a pop-out Compose editor for emails, work notes, and comments.
Enhanced email security through digital signatures and encryption.

For detailed configuration and UI guidance, refer to the Workspace UI documentation within your ServiceNow environment.

Consolidated page of all release notes for Configurable Workspace from Yokohama to Zurich.

How to use this page

To help you prepare for your upgrade, we have combined the cross-family Configurable Workspace release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Zurich.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading Configurable Workspace to Zurich

Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

New features

Between your current release family and Zurich, new features were introduced for Configurable Workspace.


Release	Release notes
Yokohama	No updates for this release.
Zurich	Activity stream compose with modeless dialog component bundle Open the Compose editor as a pop-out, modeless dialog to draft comments, work notes, and emails while working on other tasks.

Changes

Between your current release family and Zurich, some changes were made to existing Configurable Workspace features.


Release	Release notes
Yokohama	No updates for this release.
Zurich	Browser warning for unsaved changes Configure a browser warning to alert you of unsaved changes when you navigate away from a page using the back or forward buttons. Record List component bundle enhancements in UI Builder Configure these enhancements to the Record List component bundle in UI Builder: Select Related list as a list type option. Switch between the standard view and gallery list, which displays list items as cards. Export lists to Google Sheets Export your lists to Google Sheets directly from the Export menu. Live updates for lists Configure live updates at the list page level without affecting other lists in your Configurable Workspace. Predicate Builder component enhancements in UI Builder Configure these enhancements to the Predicate Builder component in UI Builder: Use the Predicate Builder for all list types. Set up a read-only version of the Predicate Builder to display all conditions without users editing them. Form component enhancements in UI Builder Configure these enhancements to the Form component in UI Builder: Display Boolean fields as a toggle. Add an indicator that marks unsaved fields after any changes. Wrap field labels instead of truncating them. Change field-level configurations from field context menus displayed as a gear icon beside every field label. Choose whether related lists load with the form, after the form, or on demand. Hide the related list header when the last record is removed. Choose to display field labels beside its value or stacked vertically. Suppress special handling notes and notifications from secondary forms on a page. Personalize Form menu Customize which fields display on a form with the Personalize Form menu () in the form header. Use system properties to hide the Personalize Form menu or change the roles with access to the menu. Format string fields with guidance text and inline validation Set up guidance text to display in string fields with format requirements such as account ID, SSN, or SIN. Use regular expression inline validation to display an error message if input values are incorrect. Advanced view rules configuration Use client scripts to set up view rules configurations. Activity Stream Compose component enhancements in UI Builder Configure these enhancements to the Activity Stream Compose component in UI Builder: Hide the rich text editor toggle for your workspace without affecting other experiences. Rename and reorder Emails, Work notes, and Comments tabs. Annotate new activities to make it easier for you to find unread emails and messages. @mentions for the email composer Configure @mentions in UI Builder for the Email composer and Email composer (mini) components, enabling you to add an email recipient by using an @mention in the email body. Digital signature and encryption in the email composer Send emails with a digital signature that verifies you as an authentic sender and an email encryption that certifies authentic recipients. Custom attachment layout Configure a custom layout mode for the Attachments component in UI Builder. Customize the maximum file size, file types, multiple file uploads, and preview modal. Adding the Now Assist icon to action buttons Use declarative actions to create buttons with the Now Assist () icon and hover animation.

Removed

Between your current release family and Zurich, some Configurable Workspace features or functionality were removed.


Release	Release notes
Yokohama	No updates for this release.
Zurich	The List, List - Simple, and List - Related components are no longer available in UI Builder are replaced by the Record List component bundle. The Condition Builder component is no longer available in UI Builder and is replaced by the Predicate Builder component for all list types.

Deprecations

Between your current release family and Zurich, some Configurable Workspace features or functionality were deprecated.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Activation information

Review information on how to activate Configurable Workspace.


Release	Release notes
Yokohama	No updates for this release.
Zurich	Configurable Workspace is a ServiceNow AI Platform feature that is active by default.

Additional requirements

If any additional requirements were introduced or changed for Configurable Workspace we have noted them here.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for Configurable Workspace we have noted them here.


Release	Release notes
Yokohama	No updates for this release.
Zurich	Configurable Workspace doesn’t support mobile devices, Internet Explorer, or Microsoft Edge. Instead, use Microsoft Edge, Chromium or one of the other supported browsers that are listed in Browser support.

Accessibility information

Review details on accessibility information for Configurable Workspace, such as specific requirements or compliance levels.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Localization information

If there are specific localization considerations for Configurable Workspace we have noted them here.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Highlight information

If there are specific highlight considerations for Configurable Workspace we have noted them here.


Release	Release notes
Yokohama	No updates for this release.
Zurich	See who is active within a form with live presence and user avatars that display a contact card. Use the Record List component bundle to create lists for all list types and the Predicate Builder component to create conditional statements. Create emails, work notes, and comments while working on other tasks with a pop-out, modeless dialog in the Compose editor. Rename and reorder the Emails, Work notes, and Comments tabs in the Compose editor. Send emails with a digital signature that verifies you as an authentic sender and an email encryption that certifies authentic recipients. See Workspace UI for more information.