--- sourceDocument: zurich Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/delta-yokohama-zurich Release : - zurich ft:locale : - en-US ft:publication_title : - zurich Combined Product Files ft:clusterId : - delta3zy bundleId : - delta3zy --- # Combined Configurable Workspace release notes for upgrades from Yokohama to Zurich # Combined Configurable Workspace release notes for upgrades from Yokohama to Zurich {#ariaid-title1} Release version: Zurich Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 11 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Configurable Workspace release notes for upgrades from Yokohama to Zurich This consolidated release note page provides ServiceNow customers with a comprehensive summary of all Configurable Workspace updates from the Yokohama release through the Zurich release. Its purpose is to help you prepare efficiently for upgrading by outlining new features, changes, deprecations, activation details, browser requirements, and accessibility enhancements pertinent to Configurable Workspace. Show full answer Show less ## New Features * **Yokohama**: Introduced keyboard shortcuts for response templates, collapsible email template content, and email composer configuration in Core UI. * **Zurich**: Added a modeless dialog for composing activity stream comments, work notes, and emails that allows multitasking without losing context. ## Key Changes * Enhanced AI filter assist to convert natural language into encoded queries. * Improved templates experience with favorite templates, larger template cards, sorting options, and preview capabilities in the email composer. * Expanded email composer functionality including recipient contact card access, online status indicators, and @mentions support. * Activity stream enhancements such as dynamic compose area resizing, elapsed time timestamps, ability to expand all tiles, and role-based access controls. * Attachment management improvements including multi-file selection, zip downloads, preview modals with editing, and encryption module selection. * List and form UI updates: infinite scrolling, live updates, responsive headers, use of HTML fields, live presence indicators with avatars, and flexible layout configurations. * UI Builder component upgrades: Record List bundle replaces older list components, Predicate Builder replaces Condition Builder, and enhancements to Form and Activity Stream Compose components for better customization and usability. * Introduction of the Coral theme as default with a dark mode option for improved user experience across portals and mobile. * Browser warning for unsaved changes added to protect user data during navigation. * Email composer supports digital signature and encryption to ensure message authenticity and security. ## Deprecations * The List, List - Simple, and List - Related components in UI Builder have been replaced by the Record List component bundle. * The Condition Builder component is deprecated and replaced by the Predicate Builder component supporting all list types. ## Activation and Requirements * Configurable Workspace is an AI Platform feature enabled by default in the Zurich release. * Supported browsers exclude mobile devices, Internet Explorer, and legacy Microsoft Edge; instead, use Microsoft Edge Chromium or other supported modern browsers. ## Accessibility Enhancements * Screen Summarization feature introduced to assist visually impaired users by providing AI-generated summaries of workspace pages and sections, which can be read aloud by screen readers. This feature requires installation from the ServiceNow Store. ## Highlighted Improvements * Live presence with user avatars and contact cards on forms to see who is actively viewing. * Flexible list creation and conditional logic with the Record List and Predicate Builder components. * Multitasking enabled by the Compose editor's pop-out modeless dialog for emails, work notes, and comments. * Customizable Compose editor tabs and enhanced email security through digital signatures and encryption. These improvements collectively enhance productivity, user experience, security, and accessibility in Configurable Workspace, enabling ServiceNow customers to leverage advanced workspace capabilities and smoother workflows. Consolidated page of all release notes for Configurable Workspace from Yokohama to Zurich. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Configurable Workspace release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Zurich. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Configurable Workspace to Zurich Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-configurableworkspace-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## New features Between your current release family and Zurich, new features were introduced for Configurable Workspace. {#dfrn3-configurableworkspace-summary__entry__8} | Release | Release notes | |-|-| | Yokohama | [Configure keyboard shortcut for response templates](https://www.servicenow.com/docs/access?context=configure-response-templates&family=yokohama&ft:locale=en-US) : Use a keyboard shortcut to add response templates to journal fields within a form. [Create collapsible content for email templates](https://www.servicenow.com/docs/access?context=configure-collapsible-email-templates&family=yokohama&ft:locale=en-US) : Hide email content behind an ellipsis in email templates. [Configure the email composer in Core UI](https://www.servicenow.com/docs/access?context=enable-next-experience-email-client-core-ui&family=yokohama&ft:locale=en-US) : Access the latest Workspace features for email composer in the Core UI. | | Zurich | Activity stream compose with modeless dialog component bundle : Open the Compose editor as a pop-out, modeless dialog to draft comments, work notes, and emails while working on other tasks. | [ ] ## Changes Between your current release family and Zurich, some changes were made to existing Configurable Workspace features. {#dfrn3-configurableworkspace-summary__entry__14} | Release | Release notes | |-|-| | Yokohama | [AI filter assist](https://www.servicenow.com/docs/access?context=use-ai-filter-assist&family=yokohama&ft:locale=en-US) : Convert everyday language into an encoded query with AI filter assist. Favorite form templates : See your favorite form templates that you use most often in the Templates list. Larger form template cards : Larger form template cards provide you with the entire labels for form templates in the Templates list without selecting them. Sorting preferences for form templates : Sort form templates in the Templates list by the last used templates or in alphabetical order. [Preview the relevant templates in the email composer](https://www.servicenow.com/docs/access?context=use-email-templates-in-the-compose-email-page&family=yokohama&ft:locale=en-US) : Preview relevant email templates, response templates, and quick messages that are listed in the email composer's Apply templates modal. [View a total count of drafts in the email composer](https://www.servicenow.com/docs/access?context=review-draft-emails&family=yokohama&ft:locale=en-US) : A badge on the View drafts icon displays the total count of your drafts that are available in the email composer. [Preview all drafts available in the email composer](https://www.servicenow.com/docs/access?context=review-draft-emails&family=yokohama&ft:locale=en-US) : Preview all drafts that are available in the email composer's View drafts modal instead of your three most recent drafts. Time elapsed in the Activity stream : Timestamps in the Activity stream provide more clarity on the amount of time that has elapsed by reflecting the format for timestamps in the Core UI. Compose text area expands with changes : The Compose text area expands dynamically to fit the parent container in the side-by-side view and modeless dialog. [Customize the multi-record associator](https://www.servicenow.com/docs/access?context=set-up-resizing-for-select-modals-in-configurable-workspace&family=yokohama&ft:locale=en-US) : Resize the multi-record associator and adjust the number of rows that are shown per page in the multi-record associator. Download all attachments : Create a zip file and download all attachments in the Attachments list. Download multiple attachments at once : Select multiple attachments to download from the Attachments list at once. Reopen special handling notes : Reopen special handling notes after they have been dismissed without refreshing the page or closing and reopening the record. Indicator for personalized lists : A dot was added to the Update Personalized List icon as an indicator that the current list shows the personalized columns instead of the column defaults. Progress bar for Percent complete list field : When you add a Percent complete field to a list, a progress bar displays next to the percentage. Condition builder integrated into list : Condition builder opens above the list as an integrated part of the list experience instead of opening as a modal. Open column search row with icon : The Show column search row icon enables you to display a row to search columns in a list instead of using the Column options menu. [Context-based suggestions with @mentions](https://www.servicenow.com/docs/access?context=set-up-at-mentions&family=yokohama&ft:locale=en-US) : Receive suggestions for users with access to the record when using @ mentions. [Expand all tiles in the Activity stream](https://www.servicenow.com/docs/access?context=activity-stream-expand-tiles&family=yokohama&ft:locale=en-US) : Set a user preference to keep all tiles in the Activity stream expanded across cases and user sessions. Access control security model for the Activity stream : Data filters and access rules provide role-based access control for viewing and editing tables in the Activity stream. [Multiple records added from the multi-record associator load in the background](https://www.servicenow.com/docs/access?context=set-up-asynchronous-record-addition&family=yokohama&ft:locale=en-US) : Work on a record while the multiple records that were selected from the multi-record associator are added in the background. Attach display text to knowledge base links in the email composer : Manage your email's appearance by attaching display text to knowledge base links. Infinite scroll for lists : Use the Record List bundle to scroll through lists infinitely without pagination. Live updates for lists : Use the Record List bundle to view live updates on lists without refreshing the page. Temporary lists available in the list menu : Temporarily access personalized lists that are sent to you as links within the My Lists menu. Filter for hierarchy in condition builder : The is within hierarchy field in the condition builder enables you to filter your list within a hierarchy instead of only direct reports. | | Zurich | [AI filter assist](https://www.servicenow.com/docs/access?context=use-ai-filter-assist&family=zurich&ft:locale=en-US) : Convert everyday language into an encoded query with AI filter assist. Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. Lists : The following UI changes have been made to lists: * Change list header organization for responsive experiences. * Access the filter from the list header. * Use HTML fields in lists that are scrollable and display formatted text. Forms : The following UI changes have been made to forms: * Live presence displays who is viewing the form. Access a user's contact card by selecting their avatar. * Currency fields display a menu with a search field and currency descriptions. Activity stream : The following UI changes have been made to the Activity stream: * The Compose header is hidden when you're not using the stacked view. * Text area inputs are displayed as a single line. * Text area and rich text editor resize automatically. * The line height was set to display the scrollbar. * In the Activity stream, a post indicates when field changes were made by an AI agent instead of a human agent. When the AI agent updates the fields, the post also displays a message that field changes were made by Now Assist. * Translate emails in the Activity stream to your system language using the translate button. Email composer : Email recipient pills display whether the user is online. Select an email recipient pill to view the user's contact card. Attachments panel : The following UI changes have been made to the Attachments panel: * Preview files, change file names, select an encryption module, and remove files individually with a preview modal for attachments. After you select attachments to upload, the modal displays the selected files in a list view. For mobile experiences, the preview modal displays as a carousel with thumbnails. * Delete selected attachments from the Attachments panel by using the More Actions menu. [Browser warning for unsaved changes](https://www.servicenow.com/docs/access?context=config-browser-warning-unsaved-changes&family=zurich&ft:locale=en-US) : Configure a browser warning to alert you of unsaved changes when you navigate away from a page using the back or forward buttons. [Record List component bundle enhancements in UI Builder](https://developer.servicenow.com/dev.do#!/reference/next-experience/zurich/now-components/record%20list/overview) : Configure these enhancements to the Record List component bundle in UI Builder: * Select Related list as a list type option. * Switch between the standard view and gallery list, which displays list items as cards. [Export lists to Google Sheets](https://www.servicenow.com/docs/access?context=exporting-lists-google-spreadsheets&family=zurich&ft:locale=en-US) : Export your lists to Google Sheets directly from the Export menu. [Live updates for lists](https://www.servicenow.com/docs/access?context=live-list-updates-configurable-workspace&family=zurich&ft:locale=en-US) : Configure live updates at the list page level without affecting other lists in your Configurable Workspace. [Predicate Builder component enhancements in UI Builder](https://developer.servicenow.com/dev.do#!/reference/next-experience/zurich/now-components/now-predicate-builder/uib-setup) : Configure these enhancements to the Predicate Builder component in UI Builder: * Use the Predicate Builder for all list types. * Set up a read-only version of the Predicate Builder to display all conditions without users editing them. [Form component enhancements in UI Builder](https://developer.servicenow.com/dev.do#!/reference/next-experience/zurich/now-components/form%20record%20page/uib-setup) : Configure these enhancements to the Form component in UI Builder: * Display Boolean fields as a toggle. * Add an indicator that marks unsaved fields after any changes. * Wrap field labels instead of truncating them. * Change field-level configurations from field context menus displayed as a gear icon beside every field label. * Choose whether related lists load with the form, after the form, or on demand. * Hide the related list header when the last record is removed. * Choose to display field labels beside its value or stacked vertically. * Suppress special handling notes and notifications from secondary forms on a page. [Personalize Form menu](https://www.servicenow.com/docs/access?context=hide-personalize-form-menu&family=zurich&ft:locale=en-US) : Customize which fields display on a form with the Personalize Form menu in the form header. Use system properties to hide the Personalize Form menu or change the roles with access to the menu. [Format string fields with guidance text and inline validation](https://www.servicenow.com/docs/access?context=format-regex-pattern-string-fields&family=zurich&ft:locale=en-US) : Set up guidance text to display in string fields with format requirements such as account ID, SSN, or SIN. Use regular expression inline validation to display an error message if input values are incorrect. [Advanced view rules configuration](https://www.servicenow.com/docs/access?context=configure-advanced-view-rules-forms&family=zurich&ft:locale=en-US) : Use client scripts to set up view rules configurations. [Activity Stream Compose component enhancements in UI Builder](https://developer.servicenow.com/dev.do#!/reference/next-experience/zurich/now-components/now-activity-stream-compose-connected/uib-setup) : Configure these enhancements to the Activity Stream Compose component in UI Builder: * Hide the rich text editor toggle for your workspace without affecting other experiences. * Rename and reorder Emails, Work notes, and Comments tabs. * Annotate new activities to make it easier for you to find unread emails and messages. [@mentions for the email composer](https://developer.servicenow.com/dev.do#!/reference/next-experience/zurich/shared-components/now-email-client-composer-connected/overview) : Configure @mentions in UI Builder for the Email composer and Email composer (mini) components, enabling you to add an email recipient by using an @mention in the email body. [Digital signature and encryption in the email composer](https://www.servicenow.com/docs/access?context=config-email-digital-signature-encryption&family=zurich&ft:locale=en-US) : Send emails with a digital signature that verifies you as an authentic sender and an email encryption that certifies authentic recipients. [Custom attachment layout](https://developer.servicenow.com/dev.do#!/reference/next-experience/zurich/now-components/now-record-common-attachments-connected/uib-setup) : Configure a custom layout mode for the Attachments component in UI Builder. Customize the maximum file size, file types, multiple file uploads, and preview modal. [Adding the Now Assist icon to action buttons](https://www.servicenow.com/docs/access?context=create-da-buttons-now-assist-icon&family=zurich&ft:locale=en-US) : Use declarative actions to create buttons with the Now Assist (![]()) icon and hover animation. | [ ] ## Removed Between your current release family and Zurich, some Configurable Workspace features or functionality were removed. {#dfrn3-configurableworkspace-summary__entry__20} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Deprecations Between your current release family and Zurich, some Configurable Workspace features or functionality were deprecated. {#dfrn3-configurableworkspace-summary__entry__26} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | * The List, List - Simple, and List - Related components are no longer available in UI Builder are replaced by the Record List component bundle. * The Condition Builder component is no longer available in UI Builder and is replaced by the Predicate Builder component for all list types. | [ ] ## Activation information Review information on how to activate Configurable Workspace. {#dfrn3-configurableworkspace-summary__entry__32} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | Activation information : Configurable Workspace is a ServiceNow AI Platform feature that is active by default. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Configurable Workspace we have noted them here. {#dfrn3-configurableworkspace-summary__entry__38} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Configurable Workspace we have noted them here. {#dfrn3-configurableworkspace-summary__entry__44} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | Browser requirements : Configurable Workspace doesn't support mobile devices, Internet Explorer, or Microsoft Edge. Instead, use Microsoft Edge, Chromium or one of the other supported browsers that are listed in [Browser support](https://www.servicenow.com/docs/access?context=browser-support&family=zurich&ft:locale=en-US). | [ ] ## Accessibility information Review details on accessibility information for Configurable Workspace, such as specific requirements or compliance levels. {#dfrn3-configurableworkspace-summary__entry__50} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | Accessibility information : [Screen Summarization](https://www.servicenow.com/docs/access?context=use-screen-summarization&family=zurich&ft:locale=en-US) : Screen Summarization is a feature that supports visually impaired and low-vision users by providing AI-generated summaries of workspace pages and their sections. The summaries can be read aloud with a screen reader to help reduce navigation and comprehension time.Install Screen Summarization by requesting it from the ServiceNow® Store. Visit the [ServiceNow® Store](https://store.servicenow.com/store) to view all the available apps and information about submitting requests to the store. | [ ] ## Localization information If there are specific localization considerations for Configurable Workspace we have noted them here. {#dfrn3-configurableworkspace-summary__entry__56} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Configurable Workspace we have noted them here. {#dfrn3-configurableworkspace-summary__entry__62} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | * See who is active within a form with live presence and user avatars that display a contact card. * Use the Record List component bundle to create lists for all list types and the Predicate Builder component to create conditional statements. * Create emails, work notes, and comments while working on other tasks with a pop-out, modeless dialog in the Compose editor. * Rename and reorder the Emails, Work notes, and Comments tabs in the Compose editor. * Send emails with a digital signature that verifies you as an authentic sender and an email encryption that certifies authentic recipients. See [Workspace UI](https://www.servicenow.com/docs/access?context=workspace-landing-page&family=zurich&ft:locale=en-US) for more information. | [ ]