--- sourceDocument: zurich Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/delta-yokohama-zurich Release : - zurich ft:locale : - en-US ft:publication_title : - zurich Combined Product Files ft:clusterId : - delta3zy bundleId : - delta3zy --- # Combined Continual Improvement Management release notes for upgrades from Yokohama to Zurich # Combined Continual Improvement Management release notes for upgrades from Yokohama to Zurich {#ariaid-title1} Release version: Zurich Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Continual Improvement Management release notes for upgrades from Yokohama to Zurich This consolidated release notes document assists ServiceNow customers in preparing for their upgrade of Continual Improvement Management (CIM) from the Yokohama release to the Zurich release. It provides a clear summary of new features, changes, activation information, and other relevant details specific to the CIM application across these releases. Show full answer Show less ## Key Features * **CIM Roles:** In Zurich, CIM coordinators and managers can implement and monitor improvement initiatives without any ITIL role-related restrictions, simplifying role management. * **Integrated Applications:** CIM managers and coordinators can now create change records directly from CIM tasks. Users without the ITIL or changewrite roles must contact their system administrator to obtain the necessary access. * **Coral Theme:** Zurich introduces the Coral theme as the default UI for new portals, web, and mobile experiences with Next Experience or Core UI enabled. This theme offers a refreshed, brand-neutral look with optional dark mode for web and mobile. ## Activation and Licensing The CIM plugin (**com.sncim**) is available exclusively with ITSM Professional, CSM Professional, and HR Service Delivery Professional subscriptions. Customers must contact their ServiceNow account manager to purchase the appropriate subscription and activate the plugin. Alternatively, the CIM plugin can be installed via the ServiceNow Application Manager after subscription purchase. ## Localization and Accessibility CIM supports localization in all languages provided by the ServiceNow AI Platform. There are no new accessibility or browser requirements changes noted between Yokohama and Zurich releases. ## Practical Impact * Customers can more easily assign CIM roles without ITIL restrictions, streamlining access and management of improvement initiatives. * The ability to create change records from CIM tasks enhances integration between CIM and change management processes, improving workflow efficiency. * The updated Coral theme improves user experience across portals and devices, contributing to better adoption and usability. * Subscription requirements clarify licensing needs for CIM activation, helping customers plan procurement accordingly. Overall, these updates enable customers to plan, implement, and monitor improvement initiatives more effectively across various ServiceNow product workflows including ITSM, CSM, and HR Service Delivery. Consolidated page of all release notes for Continual Improvement Management from Yokohama to Zurich. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Continual Improvement Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Zurich. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Continual Improvement Management to Zurich Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-continualimprovementmanagement-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## New features Between your current release family and Zurich, new features were introduced for Continual Improvement Management. {#dfrn3-continualimprovementmanagement-summary__entry__8} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | [CIM roles](https://www.servicenow.com/docs/access?context=cim-roles&family=zurich&ft:locale=en-US) : Implement and monitor improvement initiatives as a Continual Improvement Management (CIM) coordinator or manager without any ITIL role-related restrictions. [Integrated applications](https://www.servicenow.com/docs/access?context=cim-integration&family=zurich&ft:locale=en-US) : As a CIM manager or coordinator, create change records from CIM tasks. If you have not been assigned the required ITIL or change_write roles, contact your system administrator. | [ ] ## Changes Between your current release family and Zurich, some changes were made to existing Continual Improvement Management features. {#dfrn3-continualimprovementmanagement-summary__entry__14} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. | [ ] ## Removed Between your current release family and Zurich, some Continual Improvement Management features or functionality were removed. {#dfrn3-continualimprovementmanagement-summary__entry__20} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Deprecations Between your current release family and Zurich, some Continual Improvement Management features or functionality were deprecated. {#dfrn3-continualimprovementmanagement-summary__entry__26} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Activation information Review information on how to activate Continual Improvement Management. {#dfrn3-continualimprovementmanagement-summary__entry__32} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | Activation information : The Continual Improvement Management (com.sn_cim) plugin is available with ITSM Professional, CSM Professional, and HR Service Delivery Professional subscriptions only. Contact your ServiceNow account manager to purchase a subscription and activate the plugin. You can also install the CIM plugin from ServiceNow Application Manager after purchasing a subscription. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Continual Improvement Management we have noted them here. {#dfrn3-continualimprovementmanagement-summary__entry__38} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Continual Improvement Management we have noted them here. {#dfrn3-continualimprovementmanagement-summary__entry__44} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Continual Improvement Management, such as specific requirements or compliance levels. {#dfrn3-continualimprovementmanagement-summary__entry__50} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Continual Improvement Management we have noted them here. {#dfrn3-continualimprovementmanagement-summary__entry__56} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | Localization information : Localization is applicable to CIM in all languages supported by the ServiceNow AI Platform. | [ ] ## Highlight information If there are specific highlight considerations for Continual Improvement Management we have noted them here. {#dfrn3-continualimprovementmanagement-summary__entry__62} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | * Plan, implement, and monitor improvement initiatives created from different ServiceNow® product workflows including IT Service Management, Customer Service Management, and HR Service Delivery without any ITIL role-related restrictions. * Measure the success of improvement initiatives and the value achieved to identify more opportunities for continuous improvement. See [Continual Improvement Management](https://www.servicenow.com/docs/access?context=cim-landing-page&family=zurich&ft:locale=en-US) for more information. | [ ]