Combined Continuous Authorization and Monitoring release notes for upgrades from Yokohama to Zurich

  • Release version: Zurich
  • Updated July 20, 2026
  • 8 minutes to read
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    Summary of Combined Continuous Authorization and Monitoring release notes for upgrades from Yokohama to Zurich

    This consolidated release note details the enhancements, changes, and important upgrade information for ServiceNow’s Continuous Authorization and Monitoring (CAM) product from Yokohama to Zurich. It provides ServiceNow customers with a comprehensive view of new capabilities, improved workflows, import/export enhancements, and automation features introduced in the Zurich release to help streamline governance, risk, and compliance (GRC) processes.

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    Key Features

    • OSCAL Import and Export Enhancements: Introduction of a dedicated OSCAL Import landing page for catalog and System Security Plan (SSP) models, with import status tracking. Export selected control objectives and catalog data in OSCAL format directly from list views and authorization packages.
    • ATO Artifacts Generation: Ability to generate Authorization to Operate (ATO) artifacts such as Security Assessment Plan (SAP), ATO Letter, and Executive Summary in Microsoft Word format using templates, ensuring consistent, shareable reports.
    • CAM Workflow Configuration: New feature enabling administrators to create, manage, version, and configure multiple custom workflows within packages. Includes defining GRC state models, approval configurations, and conducting risk assessments, with migration support from NIST RMF flows.
    • Boundary Management Improvements: Support for one-to-many parent-child boundary hierarchies visualized in UI and included in OSCAL export/import. Dynamic boundary filters allow automatic update of system elements based on filter conditions. Automated synchronization of boundary operational status with package lifecycle states enhances coherence.
    • OSCAL File Handling in Authorization Packages: Direct generation and download of OSCAL SSP and Plan of Action and Milestones (POA&M) files from authorization packages. Import playbook improvements include support for individual POA&M JSON files, automatic user and group mapping based on exact names, and population of roles and responsibilities for streamlined imports.
    • Policy Overlay Enhancements: Ability to apply policies as overlays within authorization packages to add, subtract, or customize control objectives impacting the baseline, allowing tailored compliance management.
    • User Experience Updates: CAM Workspace homepage refreshed with card-based containers, headers, sidebars, and vertical layout for easier navigation and package management. New Authorization Documents tab consolidates access to ATO reports. The Ageing of Packages widget tracks duration spent in each lifecycle step, aiding progress monitoring.
    • Automation of Audit Scheduling: Setting a Next Engagement Date for automated audit generation improves audit planning and timely compliance reviews.

    Upgrade and Activation Guidance

    Before upgrading to Zurich, customers should review pre- and post-upgrade tasks to ensure smooth transition. CAM is installed via the ServiceNow Store. The Zurich release introduces no new browser, localization, or accessibility requirements.

    Key Outcomes

    • Enhanced governance and compliance efficiency through customizable workflows and automated lifecycle status synchronization.
    • Improved OSCAL data management with streamlined import/export, user/group mapping, and role assignment, simplifying continuous authorization processes.
    • More flexible boundary management supporting hierarchical relationships and dynamic filtering to better reflect organizational structures.
    • Consistent and shareable ATO documentation generated in Microsoft Word format for easier stakeholder review.
    • Better visibility into package lifecycle progress and audit scheduling with new dashboard widgets and automation features.

    Consolidated page of all release notes for Continuous Authorization and Monitoring from Yokohama to Zurich.

    How to use this page

    To help you prepare for your upgrade, we have combined the cross-family Continuous Authorization and Monitoring release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Zurich.

    Tip:
    If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

    Important information for upgrading Continuous Authorization and Monitoring to Zurich

    Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.

    Release Release notes

    Yokohama

    No updates for this release.

    Zurich

    No updates for this release.

    New features

    Between your current release family and Zurich, new features were introduced for Continuous Authorization and Monitoring.

    Release Release notes

    Yokohama

    OSCAL Import landing page
    Import files for catalog and SSP models on the new OSCAL Import landing page. Once the import process is initiated, you can check the status under the Import status section.
    OSCAL Export button
    Export selected control objectives in the OSCAL format with the new OSCAL Export button while in the control objectives list view.
    ATO artifacts in Microsoft Word
    Generate ATO artifacts from an authorization package in the Microsoft Word format. In CAM Workspace, you can use the Generate SSP drop-down list in a selected authorization package to generate the following reports:
    • Security Assessment Plan (SAP)
    • Authorization to Operate (ATO) Letter
    • Executive Summary

    This enhancement verifies that all ATO artifacts are formatted consistently and can be shared and reviewed.

    Zurich

    [Placeholder link text to key cam-workflow-configurator]
    Streamline governance, risk, and compliance processes with the CAM Workflow Configuration. This feature allows administrators to:
    • Create and manage multiple workflows within a package.
    • Define GRC State Models for custom workflows.
    • Configure and version workflows.
    • Evaluate workflow version impacts to retrieve baseline controls.
    • Set up workflow-specific approval configurations.
    • Perform risk assessments across CAM objects.
    • Migrate the NIST RMF flow to workflow configuration for improved standardization.
    [Placeholder link text to key add-child-boundary]
    Introducing a new Child Boundaries list that enables a one-to-many boundary hierarchy, allowing you to create relationships between boundaries. This hierarchy is visualized in both the sidebar and diagram view, showing one parent boundary with multiple child boundaries. OSCAL export and import now include the parent boundary relationship if present.
    Dynamic Boundary Filters Dynamic boundary filters
    Select the Dynamic Filter option in boundary filters to update system elements according to filter conditions. When disabled, the system elements remain unchanged. This update enhances the flexibility of boundary filter management.
    Boundary operational status automation
    Linking boundary operational status to the package life cycle ensures seamless integration. Key changes include:
    • Automatic update of boundary status to Operational when a package moves to the Monitor state.
    • Transition of Boundary status to Reauthorize as the Package Authorization date approaches. This update maintains synchronization between package and boundary states, enhancing overall system coherence.
    [Placeholder link text to key export-oscal-files-from-authorization-package]
    Generating and downloading OSCAL SSP and POA&M files is supported directly from within a authorization package. The supported file types include:
    • Catalog
    • Overlay Catalog
    • Profile
    • SSP
    • POA&M
    OSCAL import enhancements
    Enhancing the OSCAL import experience, the OSCAL import playbook now allows you to:
    • Import individual POA&M JSON files.
    • User Mapping: Automatically map users to existing ServiceNow users based on exact name matches, with the option to manually adjust mappings.
    • Group Mapping: Automatically map groups to existing ServiceNow groups based on exact name matches, with the option to manually adjust mappings.
    • Roles and Responsibilities: Populate relevant package fields with roles and responsibilities.
    Overlay enhancement
    Apply policies as an overlay in an authorization package to determine how the control objectives in the policy impact the baseline. This can be done in the following ways:
    • Addition: Create control objectives to address specific requirements not covered in the baseline.
    • Subtraction: Move existing control objectives to Not Applicable.
    • Customization: Create, move existing control objectives to not applicable, or skip control objectives.
    OSCAL enhancements
    Use the OSCAL import playbook to follow a user-friendly, step-by-step approach for importing OSCAL models. Using the playbook, you can:
    • Add multiple Catalog overlay files.
    • Preview OSCAL data before importing them to confirm accuracy. You can preview the following:
      • Authorization boundary
      • Authorization package
      • System elements
      • Information types
      • Baseline controls
      • Inherited controls
      • Hybrid controls
      • Not applicable controls
      • Policies
      • Control objectives
      • Control objectives requirements
    • Skipped objects in the preview, such as control objectives, policies, authorization boundaries and packages can be individually overridden.

    Changes

    Between your current release family and Zurich, some changes were made to existing Continuous Authorization and Monitoring features.

    Release Release notes

    Yokohama

    Generate the OSCAL SSP model of an authorization package
    Export the SSP model of an authorization package in the OSCAL format. The exported report contains only the control objectives linked to the authorization package and their additional information, such as inherited controls and the hierarchy of the control objectives.
    Generate ATO artifacts in Microsoft Word and HTML templates
    Use the Document designer plugin (com.sn_grc_doc_design) to create report templates in Microsoft Word. A new property module has been introduced to select the template type as a Microsoft Word template in addition to an HTML template.

    Zurich

    New Authorization Documents tab for ATO reports
    Access all Authority to Operate (ATO) artifacts reports from the new Authorization Documents tab available in the Authorization Package.
    New CAM System Properties page for administrators
    Access the new CAM System Properties page to enable administrators to configure various system properties.
    Track package progress with the Ageing of Packages widget
    View the duration that a package stayed in each step, like Prepare, Categorize, Select, Implement, Assess, Authorize, and Monitor, using the Ageing of Packages widget.
    Set Next Engagement Date for Automated Audit Generation
    Enter the Next engagement date to automatically generate the audit engagement on the specified date.

    Removed

    Between your current release family and Zurich, some Continuous Authorization and Monitoring features or functionality were removed.

    Release Release notes

    Yokohama

    No updates for this release.

    Zurich

    No updates for this release.

    Deprecations

    Between your current release family and Zurich, some Continuous Authorization and Monitoring features or functionality were deprecated.

    Release Release notes

    Yokohama

    No updates for this release.

    Zurich

    No updates for this release.

    Activation information

    Review information on how to activate Continuous Authorization and Monitoring.

    Release Release notes

    Yokohama

    Install CAM by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Zurich

    Install CAM by requesting it from the ServiceNow Store.

    Additional requirements

    If any additional requirements were introduced or changed for Continuous Authorization and Monitoring we have noted them here.

    Release Release notes

    Yokohama

    No updates for this release.

    Zurich

    No updates for this release.

    Browser requirements

    If any specific browser requirements were introduced or changed for Continuous Authorization and Monitoring we have noted them here.

    Release Release notes

    Yokohama

    No updates for this release.

    Zurich

    No updates for this release.

    Accessibility information

    Review details on accessibility information for Continuous Authorization and Monitoring, such as specific requirements or compliance levels.

    Release Release notes

    Yokohama

    No updates for this release.

    Zurich

    No updates for this release.

    Localization information

    If there are specific localization considerations for Continuous Authorization and Monitoring we have noted them here.

    Release Release notes

    Yokohama

    No updates for this release.

    Zurich

    No updates for this release.

    Highlight information

    If there are specific highlight considerations for Continuous Authorization and Monitoring we have noted them here.

    Release Release notes

    Yokohama

    • Import catalog and System Security Plan (SSP) models with the new CAM Open Security Controls Assessment Language (OSCAL) import landing page.
    • Export and import SSP models and catalog models in the OSCAL format.
    • Export control objectives as a catalog in the OSCAL format.
    • Generate additional reports in Microsoft Word format, such as a Security Assessment Plan (SAP), Authorization to Operate (ATO) Letter, and Executive Summary.
    • Generate reports based on a Microsoft Word template.

    See Continuous Authorization and Monitoring for more information.

    Zurich

    • Simplify Governance, Risk, and Compliance processes by enabling admins to create, version, and manage custom workflows, define state models, configure approvals, assess risks, and standardize with NIST RMF migration.
    • The CAM workspace homepage now features card-based containers with headers, sidebars, and overviews for a more organized and modern experience.
    • Authorization boundaries and package layout are now vertical. New Boundary Type and Classification records are included in OSCAL export file.
    • Add a Child Boundaries to create one-to-many relationships between boundaries. You can view the parent-child boundary mapping of a authorization boundary in the Highlighted details panel under the Boundary hierarchy section.
    • Select the Dynamic Filter option to make boundary filters update system elements automatically based on conditions, enhancing filter flexibility.
    • Boundary operational status now automatically syncs with the package life cycle.
    • Generate and download Open Security Controls Assessment Language (OSCAL) System Security Plans (SSP) and Plan of Action and Milestones (POA&M) files directly from within a package.
    • The OSCAL import playbook now supports importing single POA&M JSON files, automatically maps users and groups by exact names to ServiceNow, and populates package roles and responsibilities for a streamlined import experience.
    • CAM overlays new capability has been introduced to perform various operations like addition, subtraction, custom while applying a policy overlay to an authorization package.
    • Import OSCAL models using a user-friendly playbook that guides you through preview and customization steps.

    See Continuous Authorization and Monitoring for more information.