--- sourceDocument: zurich Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/delta-yokohama-zurich Release : - zurich ft:locale : - en-US ft:publication_title : - zurich Combined Product Files ft:clusterId : - delta3zy bundleId : - delta3zy --- # Combined Contract Management Pro release notes for upgrades from Yokohama to Zurich # Combined Contract Management Pro release notes for upgrades from Yokohama to Zurich {#ariaid-title1} Release version: Zurich Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Contract Management Pro release notes for upgrades from Yokohama to Zurich This consolidated guide assists ServiceNow customers upgrading Contract Management Pro from Yokohama to Zurich by summarizing all relevant release notes, new features, changes, and activation information across these releases. It ensures customers understand what to expect during the upgrade process and how to leverage enhancements in Zurich. Show full answer Show less ## Upgrade Preparation * Review pre- and post-upgrade tasks specified for Contract Management Pro before upgrading to Zurich. * Note that no feature updates, changes, removals, or deprecations were introduced between Yokohama and Zurich releases. ## Activation Information * Contract Management Pro is an AI Platform feature requiring activation via the ServiceNow Store (sncmpro). * To install, request Contract Management Pro from the ServiceNow Store website. * Administrators can find cumulative release notes and version history on the ServiceNow Store for detailed upgrade insights. ## Accessibility and Browser Requirements * No updates to browser requirements between Yokohama and Zurich. * Zurich introduces a dark theme option within the new Coral theme for web and mobile, enhancing readability and reducing eye strain. ## Key Feature Enhancements from Yokohama to Zurich * **Contract Hierarchy Visualization:** View complete contract family hierarchies (parent, sibling, child contracts) directly from the Related contract requests tab. * **Document Management:** Upload multiple supporting documents simultaneously from various sources including computer, activity stream, or external storage. * **Signature Process Enhancements:** * Assign roles to signatories to specify participation levels in the DocuSign e-signature workflow. * Support offline signatures to manage contracts signed outside the system. * Send contracts for signature using Adobe Sign without needing to sign in to its portal. * Ability to pause and resume signature processes when updating the signatory list. * Continue supporting wet signatures as an alternative within the electronic signature workflow. * **Contract Document Comparison:** Compare two contract document revisions with redline views highlighting changes. * **Amendment Management:** Initiate and manage amendment requests for existing contracts directly in the system. * **AI-powered Document Insights:** Generate contract summaries, FAQs, or retrieve specific information from contract documents, supporting documents, and signed contracts. * **Microsoft Word Add-in Enhancements (Yokohama features):** Upload contracts directly from the add-in, use a logout icon, and change application scope to edit templates (admin only). ## Practical Impact for ServiceNow Customers Upgrading to Zurich empowers customers with enhanced contract lifecycle visibility, more flexible and secure signature workflows, improved document handling, and AI-driven document analysis. These capabilities streamline contract negotiation, execution, and management processes while providing administrators with greater control and configurability. Consolidated page of all release notes for Contract Management Pro from Yokohama to Zurich. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Contract Management Pro release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Zurich. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Contract Management Pro to Zurich Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-contractmanagementpro-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## New features Between your current release family and Zurich, new features were introduced for Contract Management Pro. {#dfrn3-contractmanagementpro-summary__entry__8} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Changes Between your current release family and Zurich, some changes were made to existing Contract Management Pro features. {#dfrn3-contractmanagementpro-summary__entry__14} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Removed Between your current release family and Zurich, some Contract Management Pro features or functionality were removed. {#dfrn3-contractmanagementpro-summary__entry__20} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Deprecations Between your current release family and Zurich, some Contract Management Pro features or functionality were deprecated. {#dfrn3-contractmanagementpro-summary__entry__26} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Activation information Review information on how to activate Contract Management Pro. {#dfrn3-contractmanagementpro-summary__entry__32} | Release | Release notes | |-|-| | Yokohama | Activation information : Contract Management Pro is a ServiceNow AI Platform feature that is available with activation of the Contract Management Pro (sn_cm_pro). For details, see [Install Contract Management Pro](https://www.servicenow.com/docs/access?context=cncore-install-cmpro&family=yokohama&ft:locale=en-US). Important: Contract Management Pro is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Zurich | Activation information : Install Contract Management Pro by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: Contract Management Pro is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Contract Management Pro we have noted them here. {#dfrn3-contractmanagementpro-summary__entry__38} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Contract Management Pro we have noted them here. {#dfrn3-contractmanagementpro-summary__entry__44} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Contract Management Pro, such as specific requirements or compliance levels. {#dfrn3-contractmanagementpro-summary__entry__50} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | Accessibility information : Dark theme : The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability. | [ ] ## Localization information If there are specific localization considerations for Contract Management Pro we have noted them here. {#dfrn3-contractmanagementpro-summary__entry__56} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Contract Management Pro we have noted them here. {#dfrn3-contractmanagementpro-summary__entry__62} | Release | Release notes | |-|-| | Yokohama | * Link parent contracts during drafting and negotiation phases to inherit parent contract terms. * Pause and resume an in-progress signature process when updates to the signatory list are required. * Perform wet signature in the electronic signature workflow. The enhanced electronic signature workflow capability provides flexibility to complete the signature process when the signatories want to do a wet signature instead of an electronic signature. * Upload the contract document directly from the Microsoft Word add-in for ServiceNow Contracts instead of selecting it from your system. * Use Logout icon () to log out from Microsoft Word add-in for ServiceNow Contracts. * Change the application scope to edit a contract template in the Microsoft Word add-in for ServiceNow Contracts. This option is only visible to the administrators. See [Contract Management Pro](https://www.servicenow.com/docs/access?context=cncore-cmpro-landing-page&family=yokohama&ft:locale=en-US) for more information. | | Zurich | * View the complete contract family hierarchy --- including parent, sibling, and child contract requests --- from the Related contract requests tab of the contract request. * Upload multiple supporting documents in a single action from your computer, activity stream, or external storage. * Assign roles to signatories to define their level of participation in the Docusign e-signature process. * Contract requests now support offline signatures, enabling users to manage contracts signed outside the system. * Send contracts for signature using Adobe Sign without having to sign in to the electronic signature portal. * Compare two revisions of the contract document and view the redlined compared document. * Initiate and manage amendment requests for existing contracts. * Generate summaries, FAQs, or retrieve specific information from contract documents, supporting documents, and signed contracts. * Link parent contracts during drafting and negotiation phases to inherit parent contract terms. * Pause and resume an in-progress signature process when updates to the signatory list are required. See [Contract Management Pro](https://www.servicenow.com/docs/access?context=cncore-cmpro-landing-page&family=zurich&ft:locale=en-US) for more information. | [ ]