--- sourceDocument: zurich Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/delta-yokohama-zurich Release : - zurich ft:locale : - en-US ft:publication_title : - zurich Combined Product Files ft:clusterId : - delta3zy bundleId : - delta3zy --- # Combined Creator Studio release notes for upgrades from Yokohama to Zurich # Combined Creator Studio release notes for upgrades from Yokohama to Zurich {#ariaid-title1} Release version: Zurich Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 9 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Creator Studio Release Notes for Upgrades from Yokohama to Zurich This consolidated release notes document outlines the key updates, new features, changes, and important upgrade information for ServiceNow Creator Studio across releases from Yokohama through Zurich. It is designed to help customers prepare for and understand the enhancements and modifications introduced during this upgrade path, enabling efficient app development and management within the ServiceNow platform. Show full answer Show less ## Key Features * **Form Testing and Generation:** Introduced a *Try it* button to test published forms and view playbook results instantly. Users can generate forms from text prompts using the Build with Now Assist tab for faster form creation. * **Flexible Data Management:** Admins can now change the destination table for app data, enhancing data organization and integration. * **Integrated Development Environments:** Seamlessly open apps in ServiceNow Studio for advanced edits and switch between no-code (Creator Studio), platform-coding (ServiceNow Studio), and pro-code (ServiceNow IDE) environments using the new experience switcher. * **Customizable Notifications:** Admins can create branded, customizable email notifications and templates triggered by app requests and status changes, improving communication consistency. * **Enhanced Playbook Functionality:** New playbook activity enables automatic updates to multiple fields on submission records, improving automation capabilities. * **Expanded Form Question Types:** Added Duration and Attachment question types to capture time lengths and file uploads directly within forms, supporting dynamic behaviors. * **Granular Admin Roles:** New admin roles allow developers to perform configuration tasks without full admin privileges, enhancing security and delegation. * **Form and Question Management:** Unpublished forms and deleted questions now fully remove associated records from the ServiceNow AI Platform, ensuring clean data management. ## Key Changes * **Navigation Enhancements:** Navigation moved from header to a sidebar panel, improving visibility and access to forms, automations, submissions, and bookmarks for faster app management. * **App Creation and Preview Workflow:** App creation now includes explicit app-type selection with separate steps for template choice, form addition, and preview. Form previews focus on the current form with display options at the top, removing prior multi-form switching and record detail views. * **Request App Workspace Improvements:** Streamlined workspace views for fulfillers with default to Lists view and renamed analytics to Dashboard overview for better request analysis. * **Playbook Requirements:** Only published forms can be used in playbooks, ensuring reliability and consistency in automation. * **App Template Visibility Control:** Admins can hide the App Engine Studio template when both App Engine Studio and Creator Studio are installed, reducing confusion during app creation. * **Form Location Settings:** Catalog and topic assignment moved from form creation to form settings, with prompts to define location before marking forms as ready. * **Improved App Search and Bookmarking:** New search bar and bookmark features on the Creator Studio home page enable quick app discovery and access. * **Dark Theme Option:** The new Coral theme supports a dark mode for web and mobile, enhancing usability and reducing eye strain. ## Activation and Requirements * Creator Studio is available through the ServiceNow Store and requires an App Engine Enterprise license for use. * Installation and activation involve requesting the app from the ServiceNow Store, with cumulative release information available in the store's version history. * No new browser or localization requirements have been introduced from Yokohama to Zurich. ## Practical Impact for ServiceNow Customers Upgrading to Zurich enhances your ability to rapidly build, test, and manage Creator Studio apps with improved navigation, flexible development options, and stronger automation through playbooks. The addition of customizable notifications and new form question types provides greater control over user interactions and data collection. Granular roles improve security by limiting admin privileges to necessary tasks. The refined user interface and experience switcher enable developers of varying skill levels to collaborate more effectively, ensuring smoother app lifecycle management. By following the outlined pre- and post-upgrade tasks and leveraging these new capabilities, customers can expect streamlined app creation, improved automation, and better end-user engagement within Creator Studio as part of their ServiceNow platform environment. Consolidated page of all release notes for Creator Studio from Yokohama to Zurich. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Creator Studio release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Zurich. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Creator Studio to Zurich Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-creatorstudio-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## New features Between your current release family and Zurich, new features were introduced for Creator Studio. {#dfrn3-creatorstudio-summary__entry__8} | Release | Release notes | |-|-| | Yokohama | [Test forms with the new Try it button](https://www.servicenow.com/docs/access?context=creator-studio-try-it&family=yokohama&ft:locale=en-US) : As of Creator Studio version 27.2.2,you can test using published forms through a Try it button. After you submit the form, any associated playbooks run and their results appear in the generated record that opens in a new tab within Creator Studio. [Change the table for an app](https://www.servicenow.com/docs/access?context=creator-studio-admin-app-table&family=yokohama&ft:locale=en-US) : As of Creator Studio version 27.2.2, admins can change the table where data from apps built in Creator Studio is saved. [Seamlessly open apps in ServiceNow Studio](https://www.servicenow.com/docs/access?context=view-apps-creator-studio-home-page&family=yokohama&ft:locale=en-US) : As of Creator Studio version 27.2.2, you can open an app in ServiceNow Studio to make additional, more complicated edits by selecting an Open with ServiceNow Studio link from the app's tile on the Creator Studio home page. [Generate a form from text prompts using the Build with Now Assist tab](https://www.servicenow.com/docs/access?context=creator-studio-dynamic-behavior&family=yokohama&ft:locale=en-US) : Enable users to generate forms automatically from text prompts by using the Build with Now Assist dialog box. [Auto-populate question values on a form](https://www.servicenow.com/docs/access?context=creator-studio-edit-form&family=yokohama&ft:locale=en-US) : Help users complete forms faster with the new Add auto-fill option, which automatically populates answers based on answers to questions that are record choices. [Use catalog variables in playbook activities and decisions](https://www.servicenow.com/docs/access?context=creator-studio-add-automation&family=yokohama&ft:locale=en-US) : Playbook activities and decision branches can now be triggered by answers to one or more questions on a form when you configure the conditions. [Select your development experience](https://www.servicenow.com/docs/access?context=crs-choosing-your-experience&family=yokohama&ft:locale=en-US) : Seamlessly change between development environments using the new experience switcher. Depending on the products and versions that are installed and the role you have, you can switch between the following environments: * Creator Studio to get a no-code experience * ServiceNow Studio to get a platform coding experience * ServiceNow IDE to get a pro-code ServiceNow experience | | Zurich | [Customizable email notifications](https://www.servicenow.com/docs/access?context=crs-admining-notifications&family=zurich&ft:locale=en-US) : Promote consistent branding by having admins create custom email notifications and templates, which are sent when users request something from an app or the request was changed or closed. In support, several of the standard email notification activities are now in the public scope, and a new Configure email notifications item is available in Guided Setup. [New playbook activity to update record fields](https://www.servicenow.com/docs/access?context=creator-studio-add-activities-automation&family=zurich&ft:locale=en-US) : Enable apps to change several fields automatically on the submitted record using the new Update submission playbook activity. In support, a new Configure playbook activities item is available in Guided Setup. [New question types for forms](https://www.servicenow.com/docs/access?context=creator-studio-form-elements-ref&family=zurich&ft:locale=en-US) : Two new question types are available for forms: Duration and Attachment. * Duration enables users to specify a length of time. * Attachment enables users to upload an attachment as a question. The Attachment field differs from the Add attachment option for the form, because the Attachment question type can be used in dynamic behavior questions. [Granular configuration admin roles](https://www.servicenow.com/docs/access?context=roles-creator-studio&family=zurich&ft:locale=en-US) : Several new granular admin roles enable developers to complete administrative configuration tasks without requiring the full admin role. [Delete unpublished forms](https://www.servicenow.com/docs/access?context=crs-delete-form&family=zurich&ft:locale=en-US) : You can now delete unpublished forms from Creator Studio, which completely removes the record for the form from the ServiceNow AI Platform. | [ ] ## Changes Between your current release family and Zurich, some changes were made to existing Creator Studio features. {#dfrn3-creatorstudio-summary__entry__14} | Release | Release notes | |-|-| | Yokohama | [Navigation moved from header to sidebar](https://www.servicenow.com/docs/access?context=creator-studio-add-form&family=yokohama&ft:locale=en-US) : As of Creator Studio version 27.2.2, the navigation has moved from the application header to a navigation panel so you can more easily see what's in your application. The following changes have been made: * The Forms in your app section of the navigation panel enables you to easily access forms. If an app has multiple forms, each of them appears separately in the navigation panel. * Automations appear in the navigation panel under the form they're associated with. The link to Add automation now appears under each form. * The form submissions section has been renamed List configurations and now appears in the Manage your submission configurations section of the navigation panel. * The submitted record configuration is now available in the Record details in the Manage your submission configurations section of the navigation panel. * A search box in the new navigation panel enables you to search all forms and automations in an app. * A bookmark icon () in the navigation panel enables you to bookmark an app for faster access. [Streamlined app creation](https://www.servicenow.com/docs/access?context=create-app-creator-studio&family=yokohama&ft:locale=en-US) : As of Creator Studio version 27.2.2, the following changes have been made when you create an app: * A new page appears asking you what type of app you want to build, such as a Service Desk app. Note that admins can choose not to display this page. * Choosing a template, adding a form, and previewing it is now a separate process rather than being done during the app creation process. [Form preview change](https://www.servicenow.com/docs/access?context=creator-studio-edit-form&family=yokohama&ft:locale=en-US) : As of Creator Studio version 27.2.2, the way you preview forms has changed in the following ways: * The option to select between Portal, Now Mobile, and Virtual Agent experiences has moved to the top of the preview. * You can preview only the form you're currently viewing rather than being able to switch between forms in the preview. * The preview no longer shows the record details and workspace configuration. Those items have moved to the new navigation panel. [Request App Workspace more intuitive to use](https://www.servicenow.com/docs/access?context=creator-studio-request-app-workspace&family=yokohama&ft:locale=en-US) : As of Creator Studio version 27.2.2, the Request App Workspace has been streamlined to help fulfillers find and analyze requests more easily. The following changes have been made: * The Home view has been removed, so the Lists view now appears by default. * The Analytics view has been renamed Dashboard overview, and the analytics Home, Data Visualizations, and KPIs tabs have been removed. * A link to the Request App Workspace now appears in AllApp EngineWorkspaces. [Playbooks use only published forms](https://www.servicenow.com/docs/access?context=creator-studio-add-automation&family=yokohama&ft:locale=en-US) : As of Creator Studio version 27.2.2, forms must now be published (marked as ready) before you can use them to create an automated playbook. [Hide the App Engine Studio template with a new system property](https://www.servicenow.com/docs/access?context=creator-studio-components-installed&family=yokohama&ft:locale=en-US) : As of Creator Studio version 27.2.2, Creator Studio users who have both App Engine Studio (AES) and Creator Studio installed will no longer see the AES template when they create an app. Admins can choose to show the AES template using the new com.glide.creator_studio.template_deny_list system property. [Form location removed from form creation](https://www.servicenow.com/docs/access?context=creator-studio-edit-form-settings&family=yokohama&ft:locale=en-US) : Defining the catalogs and topics for a form is now accomplished by modifying the form settings rather than being done during the form creation process. If you haven't defined a location for a form, you are prompted to do so before you can mark it as ready. [Search for apps on the home page](https://www.servicenow.com/docs/access?context=view-apps-creator-studio-home-page&family=yokohama&ft:locale=en-US) : Quickly find the app that you're looking for using the new search bar on the Creator Studio home page. [Save and quickly find apps with bookmarks](https://www.servicenow.com/docs/access?context=crs-work-with-bookmarked-apps&family=yokohama&ft:locale=en-US) : Bookmark apps to find them faster using the new Bookmarks pill on the home page. | | Zurich | [Deleting questions from unpublished forms removes the record](https://www.servicenow.com/docs/access?context=creator-studio-delete-forms-questions&family=zurich&ft:locale=en-US) : When you delete a question from an unpublished form, the record for the question is now also removed from the ServiceNow AI Platform. | [ ] ## Removed Between your current release family and Zurich, some Creator Studio features or functionality were removed. {#dfrn3-creatorstudio-summary__entry__20} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Deprecations Between your current release family and Zurich, some Creator Studio features or functionality were deprecated. {#dfrn3-creatorstudio-summary__entry__26} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Activation information Review information on how to activate Creator Studio. {#dfrn3-creatorstudio-summary__entry__32} | Release | Release notes | |-|-| | Yokohama | Activation information : Install Creator Studio by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). Important: Creator Studio is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Zurich | Activation information : Install Creator Studio by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: Creator Studio is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Creator Studio we have noted them here. {#dfrn3-creatorstudio-summary__entry__38} | Release | Release notes | |-|-| | Yokohama | Additional requirements : You must have the App Engine Enterprise license to use Creator Studio. | | Zurich | Additional requirements : You must have the App Engine Enterprise license to use Creator Studio. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Creator Studio we have noted them here. {#dfrn3-creatorstudio-summary__entry__44} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Creator Studio, such as specific requirements or compliance levels. {#dfrn3-creatorstudio-summary__entry__50} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | Accessibility information : Dark theme : The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability. For more information, see [Dark mode in Creator Studio](https://www.servicenow.com/docs/access?context=crs-enabling-dark-mode&family=zurich&ft:locale=en-US). | [ ] ## Localization information If there are specific localization considerations for Creator Studio we have noted them here. {#dfrn3-creatorstudio-summary__entry__56} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Creator Studio we have noted them here. {#dfrn3-creatorstudio-summary__entry__62} | Release | Release notes | |-|-| | Yokohama | * Create forms quickly by using Now Assist. * As of Creator Studio version 27.2.2, revamped navigation means you can more easily see what's in your app. * Populate any question on the form based on the answer given for a record choice question. * Use answers to form questions to trigger an activity in playbooks. * Switch seamlessly between no-code, mid-skill, and pro-code app development experiences for a more unified development platform with the new experience switcher. See [Creator Studio](https://www.servicenow.com/docs/access?context=creator-studio-landing&family=yokohama&ft:locale=en-US) for more information. | | Zurich | * Create customized email notifications that are sent by the apps that you build. * Add playbooks with a new activity that automatically updates some fields on the app's generated record. * Augment forms with the new Duration and Attachment question types. See [Creator Studio](https://www.servicenow.com/docs/access?context=creator-studio-landing&family=zurich&ft:locale=en-US) for more information. | [ ] *[\>]: and then