--- sourceDocument: zurich Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/delta-yokohama-zurich Release : - zurich ft:locale : - en-US ft:publication_title : - zurich Combined Product Files ft:clusterId : - delta3zy bundleId : - delta3zy --- # Combined Customer Contracts and Entitlements release notes for upgrades from Yokohama to Zurich # Combined Customer Contracts and Entitlements release notes for upgrades from Yokohama to Zurich {#ariaid-title1} Release version: Zurich Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 6 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Customer Contracts and Entitlements release notes for upgrades from Yokohama to Zurich This consolidated release notes document assists ServiceNow customers in preparing for upgrades from the Yokohama to the Zurich release of Customer Contracts and Entitlements. It highlights new features, changes, activation instructions, and important upgrade considerations to help optimize contract and entitlement management within the Customer Service Management workspace. Show full answer Show less ## Key Features * **Create contracts from product inventory:** Enables customers to create and manage contracts directly from product inventory records, streamlining contract creation. * **New Service Contract Workspace:** A new default workspace view in Customer Service Management improves visibility and management of service contracts and entitlements, customizable by administrators. * **Automatic contract renewal:** Configure renewal dates and pricing details during contract creation, supporting automatic contract renewals with flexible pricing adjustments including markup or markdown percentages. * **Renewal opportunity creation:** Automatically generate sales opportunities and quotes when renewing service contracts and contract lines, enhancing sales processes. * **Co-terminating contract lines:** Assign matching start and end dates to multiple contract or quote lines for streamlined contract alignment. * **End-of-life validation:** Alerts when contract end dates exceed product offering end dates during quoting, helping align contract terms with product availability. * **Price ramps and scheduling:** Specify price ramps and define pricing and quantity schedules across time periods within contracts and quotes. * **Enhanced renewals workflow:** Supports renewal opportunity and quote generation on separate dates, automatic quote updates for new products on auto-renewed contracts, and non-standard renewals (early or late) outside the standard renewal cycle. * **Contract modifications and line item management:** Initiate contract modifications at contract or line level, add new contract lines, and adjust quantities through upsell or downsell features, generating updated quotes and orders linked to original contracts. ## Activation and Upgrade Considerations * Customer Contracts and Entitlements must be requested and installed via the ServiceNow Store and require activation of the **com.snpsscore** plugin, which needs a separate subscription. * Post-activation, all new contracts and entitlements use the updated data model; older contracts and entitlements remain viewable but cannot be modified. * Pre- and post-upgrade tasks should be reviewed and completed as detailed in the release notes to ensure a smooth transition. * No new changes, removals, deprecations, browser requirements, localization, or accessibility updates were introduced between Yokohama and Zurich releases. ## Practical Impact for ServiceNow Customers With these Zurich release enhancements, customers gain improved control and automation over contract lifecycle management, including streamlined contract creation, flexible renewal processes, advanced pricing options, and enhanced visibility through a dedicated workspace. These capabilities enable more efficient contract administration, better alignment of contracts with product offerings, and improved sales and renewal workflows, ultimately supporting stronger customer relationships and revenue management. Consolidated page of all release notes for Customer Contracts and Entitlements from Yokohama to Zurich. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Customer Contracts and Entitlements release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Zurich. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Customer Contracts and Entitlements to Zurich Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-customercontractsandentitlements-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## New features Between your current release family and Zurich, new features were introduced for Customer Contracts and Entitlements. {#dfrn3-customercontractsandentitlements-summary__entry__8} | Release | Release notes | |-|-| | Yokohama | [Create contracts from product inventory](https://www.servicenow.com/docs/access?context=create-cont-ent-workflows-csm&family=yokohama&ft:locale=en-US) : Enables customer to create and manage contracts for product inventory records. [New workspace view for service contracts and entitlements](https://www.servicenow.com/docs/access?context=components-installed-pss&family=yokohama&ft:locale=en-US) : A new workspace view named Service Contract Workspace has been added for customers on service contracts and entitlements in the Customer Service Management workspace. This view is set as the default view and can be changed by an administrator. [Enhancement on contract lines and entitlements](https://www.servicenow.com/docs/access?context=using-post-sales-support&family=yokohama&ft:locale=en-US) : View location and subscription pricing information on contract lines and entitlements. [Automatic renewal of contracts](https://www.servicenow.com/docs/access?context=using-customer-cnt-ent-wf&family=yokohama&ft:locale=en-US) : Enables customers to configure the date and pricing details of contract renewal while creating initial contracts. [Enable renewal opportunity creation](https://www.servicenow.com/docs/access?context=using-customer-cnt-ent-wf&family=yokohama&ft:locale=en-US) : Create an opportunity or an opportunity and quote when you renew service contracts and service contract lines. [Co-terminating of Contract lines](https://www.servicenow.com/docs/access?context=using-customer-cnt-ent-wf&family=yokohama&ft:locale=en-US) : Enables customers to assign same start and end date to multiple quote lines. [End-of-life check​](https://www.servicenow.com/docs/access?context=cce-renew-service-contract&family=yokohama&ft:locale=en-US) : Alert customers when the contract end date is exceeding the product offering end date during quote processing. Customers can then match the contract and product offering end date if required. [Renewal Uplift feature](https://www.servicenow.com/docs/access?context=cce-renew-service-contract&family=yokohama&ft:locale=en-US) : Enables customers to set the pricing parameters of future renewals of contracts. You can select the markup or mark down percentage of the current contract price or you can apply the market price of the contract at the time of renewal. | | Zurich | [Support Price Ramps in contract](https://www.servicenow.com/docs/access?context=using-customer-cnt-ent-wf&family=zurich&ft:locale=en-US) : Enable customers to specify price ramps for a product or service in a single quote. When the quote is completed and the order process is finalized, the contract captures the new pricing details.​ [Enhancements in Renewals workflow](https://www.servicenow.com/docs/access?context=create-cont-ent-workflows-csm&family=zurich&ft:locale=en-US) : * Configure renewal opportunity and quote generation dates on separate dates. * Renewed quotes automatically update when new products are added to auto-renewed contracts. [Non-Standard Renewals](https://www.servicenow.com/docs/access?context=cce-renew-service-contract&family=zurich&ft:locale=en-US) : Renew customer contracts outside the standard renewal cycle. You can perform early renewals to generate new contracts with updated pricing terms or late renewals to extend contracts after the expiry date. [Modify line item quantities](https://www.servicenow.com/docs/access?context=cce-upsell-downsell-service-contract&family=zurich&ft:locale=en-US) : Swap an existing subscribed product or service with another product, either partially or fully. [Renew a service contract](https://www.servicenow.com/docs/access?context=cce-renew-service-contract&family=zurich&ft:locale=en-US) : Initiate renewals from contracts at either the line level or the contract level. The resulting renewal quotes and orders generate a new contract that is associated with the original contract in the renewal history. [Add contract lines to a service contract](https://www.servicenow.com/docs/access?context=cce-add-contract-lines&family=zurich&ft:locale=en-US) : Add new line items to an existing contract by initiating the flow from contract. You can also add new line items to an existing contract while modifying a quote or contract. [Modify a service contract](https://www.servicenow.com/docs/access?context=cce-modify-service-contract&family=zurich&ft:locale=en-US) : Initiate a modification from the contract header to generate a quote or order containing all contract lines. You can also select specific contract lines and initiate a modification, resulting in a quote or order that includes only the selected lines. [Upsell or Downsell a service contract line](https://www.servicenow.com/docs/access?context=cce-upsell-downsell-service-contract&family=zurich&ft:locale=en-US) : Select one or more root contract lines to adjust quantities. You can add or reduce quantities on a contract line by selecting the Upsell or Downsell feature. After updating the quantities of the contract lines, a single quote or order is generated with the updated quote lines. | [ ] ## Changes Between your current release family and Zurich, some changes were made to existing Customer Contracts and Entitlements features. {#dfrn3-customercontractsandentitlements-summary__entry__14} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Removed Between your current release family and Zurich, some Customer Contracts and Entitlements features or functionality were removed. {#dfrn3-customercontractsandentitlements-summary__entry__20} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Deprecations Between your current release family and Zurich, some Customer Contracts and Entitlements features or functionality were deprecated. {#dfrn3-customercontractsandentitlements-summary__entry__26} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Activation information Review information on how to activate Customer Contracts and Entitlements. {#dfrn3-customercontractsandentitlements-summary__entry__32} | Release | Release notes | |-|-| | Yokohama | Activation information : Install Customer Contracts and Entitlements by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). Customer Contracts and Entitlements is available with activation of the Customer Contracts and Entitlements (com.sn_pss_core) plugin, which requires a separate subscription. For details, see [Configure Post-Sales Support](https://www.servicenow.com/docs/access?context=configuring-post-sales-support&family=yokohama&ft:locale=en-US). Note: With the activation of Customer Contracts and Entitlements, new contracts and entitlements are created using the new data model only. The new entitlement verification APIs and change workflows are based on the new data model. Older contracts and entitlements can still be viewed but not modified. Important: Customer Contracts and Entitlements is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Zurich | Activation information : Install Customer Contracts and Entitlements by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Customer Contracts and Entitlements is available with activation of the Customer Contracts and Entitlements (com.sn_pss_core) plugin, which requires a separate subscription. For details, see [Post-Sales Support](https://www.servicenow.com/docs/access?context=configuring-post-sales-support&family=zurich&ft:locale=en-US). Note: With the activation of Customer Contracts and Entitlements, new contracts and entitlements are created using the new data model only. The new entitlement verification APIs and change workflows are based on the new data model. Older contracts and entitlements can still be viewed but not modified. Important: Customer Contracts and Entitlements is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Customer Contracts and Entitlements we have noted them here. {#dfrn3-customercontractsandentitlements-summary__entry__38} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Customer Contracts and Entitlements we have noted them here. {#dfrn3-customercontractsandentitlements-summary__entry__44} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Customer Contracts and Entitlements, such as specific requirements or compliance levels. {#dfrn3-customercontractsandentitlements-summary__entry__50} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Customer Contracts and Entitlements we have noted them here. {#dfrn3-customercontractsandentitlements-summary__entry__56} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Customer Contracts and Entitlements we have noted them here. {#dfrn3-customercontractsandentitlements-summary__entry__62} | Release | Release notes | |-|-| | Yokohama | * Enable customers to create contracts from product inventory. * Added a new workspace view for service contracts and entitlements in Customer Service Management workspace for efficiently managing service contracts and entitlements. * Enable initiation of contract renewal automatically based on the configured date and pricing details. * Calculate the price of future renewals of contracts with a markup or mark down percentage of the current contract price. * Validate the contract end date to the product offering end date. See [Post-Sales Support](https://www.servicenow.com/docs/access?context=exploring-post-sales-support&family=yokohama&ft:locale=en-US) for more information. | | Zurich | * Initiate renewals from contracts at the contract or contract line level. * Add new line items to an existing contract. * Initiate modification from the contract header. * Add or reduce quantities on a contract line. * Define pricing and quantity schedules in contracts across specific time periods. See [Post-Sales Support](https://www.servicenow.com/docs/access?context=exploring-post-sales-support&family=zurich&ft:locale=en-US) for more information. | [ ]