--- sourceDocument: zurich Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/delta-yokohama-zurich Release : - zurich ft:locale : - en-US ft:publication_title : - zurich Combined Product Files ft:clusterId : - delta3zy bundleId : - delta3zy --- # Combined Data Loss Prevention Incident Response release notes for upgrades from Yokohama to Zurich # Combined Data Loss Prevention Incident Response release notes for upgrades from Yokohama to Zurich {#ariaid-title1} Release version: Zurich Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 6 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Data Loss Prevention Incident Response Release Notes for Upgrades from Yokohama to Zurich This consolidated release note guide assists ServiceNow customers in preparing for upgrades of the Data Loss Prevention Incident Response (DLP IR) application from the Yokohama release to Zurich. It summarizes new features, changes, and important upgrade considerations to help ensure a smooth transition and improved incident response capabilities. Show full answer Show less ## Key Features * **SLA Triggers and Definitions:** Both Yokohama and Zurich releases introduced the ability to create SLA triggers and define SLA conditions and durations to enable prompt and efficient responses to DLP incidents. * **Proofpoint Integration:** Zurich adds installation and configuration steps for Proofpoint integration, including generating client credentials for secure API access. This enhances investigation capabilities using Proofpoint DLP incident data. * **Evidence File Management:** Enhanced capabilities to securely store, manage, and preview evidence files within the ServiceNow platform across multiple integrations such as Proofpoint, Symantec DLP, Microsoft (Exchange Online, OneDrive, SharePoint), and Netskope. This enables easier review and retrieval of evidence directly from the DLP Workspace. * **Playbooks:** Introduction of playbooks in the DLP IR workspace to improve operational efficiency and standardized incident handling. * **Incident Consolidation Rules:** Parent incidents are assigned the highest priority among consolidated incidents, improving incident management accuracy. * **DLP Incident Closure Process:** Requirement for specifying closure codes before incident closure was introduced to ensure proper documentation and compliance. ## Upgrade and Activation Guidance * Before upgrading, customers should review and complete necessary pre- and post-upgrade tasks to ensure compatibility and functionality. * Data Loss Prevention Incident Response is available for installation via the ServiceNow Store. Customers should request the app through the Store and refer to the version history for cumulative release notes. * The Security Support Common plugin activates automatically when any Security Operations application plugins are enabled, supporting common functionality across the suite. ## Changes and Removals * Some renaming of fields occurred, such as changing the "Custom Fields" column to "Additional Incident Data Fields" for clarity. * No features or functionalities were removed or deprecated during this upgrade from Yokohama to Zurich. ## Additional Information * No changes to browser requirements, accessibility, localization, or additional technical requirements were introduced in this upgrade. * Important enhancements focus on improving the security, management, and operational efficiency of DLP incident workflows and evidence handling. By upgrading to Zurich, ServiceNow customers can expect improved SLA management, enhanced third-party integrations, streamlined evidence handling, and better incident response orchestration within their Data Loss Prevention Incident Response solution. Consolidated page of all release notes for Data Loss Prevention Incident Response from Yokohama to Zurich. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Data Loss Prevention Incident Response release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Zurich. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Data Loss Prevention Incident Response to Zurich Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-datalosspreventionincidentresponse-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## New features Between your current release family and Zurich, new features were introduced for Data Loss Prevention Incident Response. {#dfrn3-datalosspreventionincidentresponse-summary__entry__8} | Release | Release notes | |-|-| | Yokohama | [Create a Data Loss Prevention Incident Response SLA trigger](https://www.servicenow.com/docs/access?context=sla-records&family=yokohama&ft:locale=en-US) : Enable prompt and efficient responses to incidents by creating SLA triggers. [Create a Data Loss Prevention Incident Response SLA definition](https://www.servicenow.com/docs/access?context=dlp-sla-definitions&family=yokohama&ft:locale=en-US) : Outline the conditions and duration for responding to data breaches by creating Data Loss Prevention Incident Response SLA definitions. [Create an Application in Proofpoint and Obtain Client Credentials](https://www.servicenow.com/docs/access?context=create-application-proofpoint-dlp&family=yokohama&ft:locale=en-US) : Create an application in Proofpoint and configure the required settings to obtain client credentials. These credentials enable secure access to the Proofpoint API for seamless integration and automation. [Internet Content Adaption Protocol (ICAP) integration for DLP IR](https://www.servicenow.com/docs/access?context=icap-dlp-integration&family=yokohama&ft:locale=en-US) : Integration supports the ingestion of Data Loss Prevention Incident Response alerts, allows the fetching of match content, and evidence files from Amazon S3 created on the ICAP supported Data Loss Prevention Incident Response deployment. [Configure evidence file storage](https://www.servicenow.com/docs/access?context=configure-evidence-file-storage&family=yokohama&ft:locale=en-US) : Store evidence files directly in your ServiceNow instance with Proofpoint integration, by enhancing the ability to manage and track evidence files within the platform. [Configure evidence file storage](https://www.servicenow.com/docs/access?context=config-evidence-file&family=yokohama&ft:locale=en-US) : Symantec DLP supports evidence file storage to securely store the evidence files for the DLP Incidents. [Preview Evidence files for DLP incidents of type Exchange Online, OneDrive, and SharePoint](https://www.servicenow.com/docs/access?context=preview-file-dlp-microsoft&family=yokohama&ft:locale=en-US). : With the DLP Microsoft integration, preview evidence files in the DLP Workspace in the Microsoft OneDrive, Microsoft Exchange Online, and Microsoft SharePoint formats. You can preview and download evidence files directly from the preview interface, simplifying evidence review and retrieval. Netskope integration: [Preview evidence files](https://www.servicenow.com/docs/access?context=preview-files-netskope&family=yokohama&ft:locale=en-US) and [Download evidence files](https://www.servicenow.com/docs/access?context=download-files-netskope&family=yokohama&ft:locale=en-US) : With Netskope integration you can preview and download evidence files directly from the preview interface, simplifying evidence review and retrieval. [Preview evidence files](https://www.servicenow.com/docs/access?context=preview-evidence-files&family=yokohama&ft:locale=en-US) : Preview evidence files and download them directly from the preview interface, simplifying evidence review and retrieval. [Playbook for Data Loss Prevention Incident Response](https://www.servicenow.com/docs/access?context=playbook-for-dlp&family=yokohama&ft:locale=en-US) : Introduced playbooks in the DLP Workspace to enhance operational efficiency. [Create incident consolidation rules](https://www.servicenow.com/docs/access?context=configure-incident-consolidation-rules-to-consolidate-your-dlp-incidents&family=yokohama&ft:locale=en-US) : Parent incident is always assigned the highest priority among consolidated incidents, enhancing incident management accuracy. | | Zurich | [Create a Data Loss Prevention Incident Response SLA trigger](https://www.servicenow.com/docs/access?context=sla-records&family=zurich&ft:locale=en-US) : Enable prompt and efficient responses to incidents by creating SLA triggers. [Create a Data Loss Prevention Incident Response SLA definition](https://www.servicenow.com/docs/access?context=dlp-sla-definitions&family=zurich&ft:locale=en-US) : Outline the conditions and duration for responding to data breaches by creating Data Loss Prevention Incident Response SLA definitions. [Install and configure the Proofpoint integration for Data Loss Prevention](https://www.servicenow.com/docs/access?context=install-configure-proofpoint-integration-dlp&family=zurich&ft:locale=en-US) : Install and configure the Proofpoint integration to use the  Proofpoint DLP incident data to investigate DLP incidents. | [ ] ## Changes Between your current release family and Zurich, some changes were made to existing Data Loss Prevention Incident Response features. {#dfrn3-datalosspreventionincidentresponse-summary__entry__14} | Release | Release notes | |-|-| | Yokohama | [Data Loss Prevention Incident Response Analyst Workspace](https://www.servicenow.com/docs/access?context=using-dlp-ops-portal&family=yokohama&ft:locale=en-US) : Introduced a new action in the DLP incident form view that requires users to specify a closure code prior to incident closure. [Create additional incident data fields](https://www.servicenow.com/docs/access?context=create-custom-fields-dlp&family=yokohama&ft:locale=en-US) : In the DLP incident table, the Custom Fields column has been renamed Additional Incident Data Fields. | | Zurich | No updates for this release. | [ ] ## Removed Between your current release family and Zurich, some Data Loss Prevention Incident Response features or functionality were removed. {#dfrn3-datalosspreventionincidentresponse-summary__entry__20} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Deprecations Between your current release family and Zurich, some Data Loss Prevention Incident Response features or functionality were deprecated. {#dfrn3-datalosspreventionincidentresponse-summary__entry__26} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Activation information Review information on how to activate Data Loss Prevention Incident Response. {#dfrn3-datalosspreventionincidentresponse-summary__entry__32} | Release | Release notes | |-|-| | Yokohama | Activation information : Install Data Loss Prevention Incident Response by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). [Security Operations common functionality](https://www.servicenow.com/docs/access?context=sec-ops-common-functionality&family=yokohama&ft:locale=en-US) : The Security Support Common plugin is activated when any of the plugins for the main Security Operations applications (Security Incident Response, Vulnerability Response, Threat Intelligence, or Configuration Compliance) are activated. Important: Data Loss Prevention Incident Response is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Zurich | Activation information : Install Data Loss Prevention Incident Response by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). [Security Operations common functionality](https://www.servicenow.com/docs/access?context=sec-ops-common-functionality&family=zurich&ft:locale=en-US) : The Security Support Common plugin is activated when any of the plugins for the main Security Operations applications (Security Incident Response, Vulnerability Response, Threat Intelligence, or Configuration Compliance) are activated. Important: Data Loss Prevention Incident Response is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Data Loss Prevention Incident Response we have noted them here. {#dfrn3-datalosspreventionincidentresponse-summary__entry__38} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Data Loss Prevention Incident Response we have noted them here. {#dfrn3-datalosspreventionincidentresponse-summary__entry__44} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Data Loss Prevention Incident Response, such as specific requirements or compliance levels. {#dfrn3-datalosspreventionincidentresponse-summary__entry__50} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Data Loss Prevention Incident Response we have noted them here. {#dfrn3-datalosspreventionincidentresponse-summary__entry__56} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Data Loss Prevention Incident Response we have noted them here. {#dfrn3-datalosspreventionincidentresponse-summary__entry__62} | Release | Release notes | |-|-| | Yokohama | * Enhanced the ability to securely store, manage, and track evidence files within the platform for all Data Loss Prevention Incident Response integrations. * Preview the evidence file of an incident from either the DLP IR analyst workspace or end user workspace. * Enhanced the DLP incident closure process by adding support for closure codes. * Introduced the Playbook feature in the DLP IR workspace to enhance operational efficiency. * Improved response to Data Loss Prevention (DLP) incidents through the initiation of SLA triggers. See [Data Loss Prevention Incident Response](https://www.servicenow.com/docs/access?context=dlp-landing&family=yokohama&ft:locale=en-US) for more information. | | Zurich | * Improved response to Data Loss Prevention (DLP) incidents through the initiation of SLA triggers. * Introduced SLA Definition functionality that outlines the conditions and duration for responding to data breaches. * Configured DLP Proofpoint to generate Client ID and Client Secret to enable secure access to proofpoint. See [Data Loss Prevention Incident Response](https://www.servicenow.com/docs/access?context=dlp-landing&family=zurich&ft:locale=en-US) for more information. | [ ]