--- sourceDocument: zurich Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/delta-yokohama-zurich Release : - zurich ft:locale : - en-US ft:publication_title : - zurich Combined Product Files ft:clusterId : - delta3zy bundleId : - delta3zy --- # Combined Digital End-User Experience release notes for upgrades from Yokohama to Zurich # Combined Digital End-User Experience release notes for upgrades from Yokohama to Zurich {#ariaid-title1} Release version: Zurich Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 15 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Digital End-User Experience Release Notes for Upgrades from Yokohama to Zurich This consolidated release notes document guides ServiceNow customers through the upgrade from Digital End-User Experience (DEX) Yokohama to Zurich releases. It highlights key new features, changes, upgrade procedures, and important considerations to help ensure a smooth transition and to maximize the value of DEX in monitoring and improving end-user digital experiences. Show full answer Show less ## Upgrade Preparation and Important Information * **Desktop Assistant Upgrade:** Install the latest Desktop Assistant version in your instance and reinstall it on local machines with admin rights even if already updated. * **DEX Data Migration:** Follow specific Knowledge Base articles to migrate data related to user, device, and alert metadata during the upgrade. ## New Features Introduced from Yokohama to Zurich * **Device Health and Compliance:** Use DEX Self-service to run device health checks on demand, resolve detected issues with recommended remedial actions, and maintain system compliance by monitoring security policies. * **Performance Monitoring:** Track system performance metrics such as CPU, memory, disk activity, and network parameters including jitter and latency for application and device optimization. * **Advanced Metrics:** Gain insights from new device and application metrics including GPU and VRAM usage, energy consumption, and Windows-specific system data. * **Digital Experience Score (DEX Score):** Consolidate quantitative and qualitative data into an overall score reflecting user digital experience, enabling targeted improvements. * **Proactive Engagement:** Notify employees via Desktop Assistant, email, or Virtual Agent with self-help instructions and alerts for issues like Wi-Fi or application crashes. * **AI-Powered Diagnostics:** Empower service desk agents with AI workflows to diagnose and resolve Zoom call quality and boot time performance issues with detailed root cause analysis and guided remediation. * **Metrics Analyzer and Monitoring Enhancements:** Analyze metrics by application, device, location, and OS; monitor non-persistent Virtual Desktop Infrastructures (VDIs); and track web page-level application performance. * **Remedial Actions:** New remedial actions for Windows and macOS including registry edits, clearing browser data, power scheme adjustments, and resetting application settings improve issue resolution capabilities. * **Customization:** Customize Desktop Assistant themes, home page layout, and add hyperlink cards for improved user navigation. * **Expanded Call Quality Monitoring:** Detailed metrics for Microsoft Teams and Zoom calls and rooms enable enhanced troubleshooting and performance management. * **Unified Rule Management:** Manage all proactive rules through a single interface for streamlined administration. * **Role Management:** Tightened control over ITIL-related roles and access to alerts, incidents, and device lists. ## Changes and Enhancements * **User Interface Improvements:** Enhanced usability and navigation across DEX applications and dashboards. * **Desktop Assistant Default Layout:** Home page divided into "My resources" and "Quick links" sections for easier access. * **New Coral Theme:** Default theme with brand-neutral illustrations and optional dark mode for portals and mobile experiences. * **Device and Application Monitoring:** Improved mapping of applications to CMDB services and enhanced device views with filters for active devices and performance metrics. * **Landing Page Updates:** World map now shows device lists; impacted devices card reflects counts based on alerts from devices and applications. * **Alerts Integration:** Consolidated alerts for devices and applications displayed together for comprehensive monitoring. ## Removals and Deprecations No features or functionalities were removed in Yokohama or Zurich releases except the removal of several user-related pages and filters in Zurich, including the Users page, Users list page, and related filters on the Devices page. Also, the Impacted users and Active users cards were removed from the landing page. ## Activation and Requirements * **Installation:** Digital End-User Experience is available via the ServiceNow Store and must be requested for installation. * **Browser Extension:** Enable the DEX browser extension to monitor web application performance metrics effectively. * **Localization:** DEX supports all languages available on the ServiceNow AI Platform. ## Practical Benefits for ServiceNow Customers * Gain comprehensive visibility into device health, compliance, and digital experience scores to proactively improve end-user productivity. * Leverage AI-driven diagnostics and remediation workflows to reduce mean time to resolution for common device, application, and network issues. * Enhance monitoring of remote and virtual environments, including non-persistent VDIs and web applications, for better performance management. * Customize and streamline user engagement through tailored Desktop Assistant experiences and proactive notifications. * Improve service desk efficiency with integrated incident diagnostics and actionable insights directly within Service Operations Workspace. Consolidated page of all release notes for Digital End-User Experience from Yokohama to Zurich. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Digital End-User Experience release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Zurich. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Digital End-User Experience to Zurich Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-digitalenduserexperience-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | Upgrade information : To upgrade your DEX Desktop Assistant, do the following: 1. Install the latest version of the Desktop Assistant in your instance. 2. With admin rights, reinstall the Desktop Assistant on your local machine even if you have the latest version. | | Zurich | Upgrade information : For details on DEX data migration, refer to the [DEX data migration to allocated, last logged in user, last logged in location column of Dex device table \[KB2144029\]](https://support.servicenow.com/kb?sys_kb_id=57fcf86d97ed6650dfd73dae2153af59&id=kb_article_view) and [DEX data migration to CI type column of Alert Metadatas table \[KB2141007\]](https://support.servicenow.com/kb?sys_kb_id=269e049147e5aa503b05ff48436d433c&id=kb_article_view) articles in the Now Support Knowledge Base. | [ ] ## New features Between your current release family and Zurich, new features were introduced for Digital End-User Experience. {#dfrn3-digitalenduserexperience-summary__entry__8} | Release | Release notes | |-|-| | Yokohama | [Check your device's health](https://www.servicenow.com/docs/access?context=exploring-dex-self-service&family=yokohama&ft:locale=en-US) : Digital End-user Experience Self-service (DEX Self-service) enables you to check the performance of your device using a Device health check. You can check the device health on demand and resolve the issues detected by DEX by leveraging the recommended resolutions for the issues. The resolutions can either be remedial actions (that you can trigger via a button), self-help instructions, or URL. You can also use Device actions which can be triggered even when no issues are detected on the device.  These actions enable you to maintain good performance of the devices and applications [Manage your system compliance report](https://www.servicenow.com/docs/access?context=manage-compliance-report&family=yokohama&ft:locale=en-US) : Identify vulnerabilities and keep end-user devices secure and efficient by confirming that they meet security policies and regulatory standards. The Compliance report provides a comprehensive view of how well the end-user devices are adhering to the security measures of your organization. [Monitor system performance](https://www.servicenow.com/docs/access?context=monitor-system-performance&family=yokohama&ft:locale=en-US) : Identify high-performance devices by monitoring critical metrics, such as CPU usage, memory consumption, disk activity, and input/output (IO) reading and writing speeds. Monitoring system performance provides information about how device performance impacts overall system health. [Monitor apps network](https://www.servicenow.com/docs/access?context=monitor-user-apps-network&family=yokohama&ft:locale=en-US) : Monitor the advanced metrics like jitter, latency, and packet loss with a visual representation of network hops. These metrics provide real-time insights into network performance, helping to identify bottlenecks and areas for optimization quickly. [Additional device metrics](https://www.servicenow.com/docs/access?context=user-device-details-pages&family=yokohama&ft:locale=en-US) : Get insights into device health and performance using the newly added device-level and application metrics. These metrics include memory usage, system time, energy consumption, and page file size. They're available in the following pages under Device health or Advanced app metrics: * Operating system * System compliance metrics * Windows power plan * File management * Windows registry * Microsoft Configuration Manager (MCM) application * Application freeze [Digital Experience Score​](https://www.servicenow.com/docs/access?context=dexscr-digital-experience-score&family=yokohama&ft:locale=en-US) : Measure and consolidate both quantitative and qualitative data to gain a holistic view of the digital employee experience. The Digital Experience Score dashboard (DEX Score) provides data-driven insights to improve your employees' digital experience. DEX Score compiles health metrics scores, user sentiment scores, and service experience scores for applications and devices to calculate the overall digital experience score. Access device lists based on individual device or application health metric scores. Review the list to identify devices with scores below the average for each metric. [Proactive Engagement](https://www.servicenow.com/docs/access?context=proactive-engagement-landing-page&family=yokohama&ft:locale=en-US) : Inform employees by providing any self-help instructions or notifications by Desktop Assistant and email as the two new notification channels along with the existing Virtual Agent option. Explore what Proactive Engagement has to offer with new use cases as part of the base system. The new use cases include poor Wi-Fi connectivity, device crash, app crash, app freeze, Jamf execution, and disconnected Zscaler. User criteria help in grouping the users based on certain conditions. You can set the user criteria settings through Proactive Engagement. Depending on the remedial action chosen from the list while creating a new metric rule, specific input parameters can be configured with advanced settings that will fetch a static input. | | Zurich | [Diagnose and resolve issues on DEX monitored devices](https://www.servicenow.com/docs/access?context=now-assist-itsm-dex-diagnosis-resolution-workflow&family=zurich&ft:locale=en-US) : Service desk agents can diagnose and resolve Zoom call quality issues using the DEX issue diagnosis and resolution agentic workflow, which integrates Zoom-specific diagnostics that correlate device, network, and application data. [AI-powered root cause analysis for Zoom call quality issues](https://www.servicenow.com/docs/access?context=investigate-and-resolve-zoom-call-issues&family=zurich&ft:locale=en-US) : Use Now Assist for Zoom call issues to identify the root cause of call quality degradation and review the supporting metric evidence for deeper insight. The analysis highlights the contributing device and network factors directly in the Zoom call quality view. Get the real-time guidance, including device ready remedial actions, contextual self-help instructions, and relevant knowledge articles to help resolve the issue efficiently. [Get AI driven insights for boot time performance](https://www.servicenow.com/docs/access?context=investigate-and-resolve-boot-time-issues&family=zurich&ft:locale=en-US) : Monitor device boot time to identify slow start-up issues and use Now Assist to investigate the root cause and get suggested resolutions, including remedial actions, self-help instructions, and knowledge articles to resolve boot performance problems quickly. [View GPU device metric details](https://www.servicenow.com/docs/access?context=user-device-metrics&family=zurich&ft:locale=en-US) : Monitor GPU and VRAM (Video Random Access Memory) usage on the Device page to assess graphics performance and identify bottlenecks. GPU usage shows the percentage of graphics processing capacity in use, while VRAM usage highlights memory consumption for graphics intensive workloads. These metrics help detect rendering issues, memory intensive applications, and performance degradation enabling faster investigation and resolution of GPU related device problems. [View collected metrics with Metrics analyzer](https://www.servicenow.com/docs/access?context=view-dex-metrics&family=zurich&ft:locale=en-US) : Using the DEX Metrics analyzer, explore and analyze various metrics for Configuration Items (CIs) through selecting metrics by application, device, location, and OS. [Non-persistent VDI monitoring configuration](https://www.servicenow.com/docs/access?context=monitoring-np-vdis&family=zurich&ft:locale=en-US) : Set up monitoring of non-persistent VDIs to identify performance issues and to troubleshoot. [Set up page-level monitoring](https://www.servicenow.com/docs/access?context=set-up-page-level-monitoring&family=zurich&ft:locale=en-US) : Monitor a Web application performance at a specific page level and view the collected metrics in the Metrics analyzer. [Diagnose and resolve issues on DEX monitored devices](https://www.servicenow.com/docs/access?context=now-assist-itsm-dex-diagnosis-resolution-workflow&family=zurich&ft:locale=en-US) : Service desk agents can use the DEX diagnosis and resolution agentic AI workflow to resolve issues on DEX monitored devices through a structured process that includes diagnosis of the cause, a resolution plan with actionable steps, and documenting the resolution in the incident record. [Incident diagnostics and suggested resolutions](https://www.servicenow.com/docs/access?context=dex-diagnostics-guided-resolutions&family=zurich&ft:locale=en-US) : Service desk agents can diagnose and resolve common issues on DEX monitored devices from the Investigation tab in incident records within the Service Operations Workspace. View the health status of the device and related metrics, review the suggested resolutions, and execute remedial actions or follow self-help instructions to resolve the incident. Monitor the status of actions after they're completed. [Customize theme](https://www.servicenow.com/docs/access?context=customize-da-theme&family=zurich&ft:locale=en-US), [Customize home page](https://www.servicenow.com/docs/access?context=change-home-page-title&family=zurich&ft:locale=en-US), and [Create a hyperlink card](https://www.servicenow.com/docs/access?context=create-hyperlink-card&family=zurich&ft:locale=en-US) : DEX Desktop Assistant administrators can customize the theme for Desktop Assistant by modifying specific CSS variables. You can also customize the logo, add hyperlink cards, and map these cards to sections on the home page. [Zoom call quality](https://www.servicenow.com/docs/access?context=monitor-zoom-call-quality-using-dex&family=zurich&ft:locale=en-US) : Admins can view detailed metrics for Zoom calls made by users assigned to this device or who logged in within the past 15 days. The metrics include call quality, network performances, and call details enabling faster troubleshooting and improved end-user experience visibility. [View Zoom room metrics](https://www.servicenow.com/docs/access?context=view-zoom-room-metrics&family=zurich&ft:locale=en-US) : Using DEX for Zoom, admins can monitor Zoom Room performance across their organization, view issues in each room, and analyze root causes to promote consistent meeting experiences. [Added new remedial actions](https://www.servicenow.com/docs/access?context=dex-diff-ra&family=zurich&ft:locale=en-US) : The DEX base system includes the following new remedial actions: * Add a registry key (Windows) * Clear Google Chrome browsing data (macOS and Windows) * Clear Recycle Bin (macOS and Windows) * Configure device power scheme (macOS and Windows) * Delete Network Drive (Windows) * Delete a file (Windows) * Elevate temporary admin access (macOS and Windows) * Map Network Drive (Windows) * Modify USB storage access: Execute (Windows) * Modify USB storage access: Read (Windows) * Modify USB storage access: Write (Windows) * Modify a registry key value (Windows) * Remediate Zscaler connectivity (macOS and Windows) * Repair corrupt Outlook files (macOS and Windows) * Reset Google Chrome browser settings (macOS and Windows) * Restart Audio Services (Windows) * Restart Microsoft OneDrive (macOS and Windows) * Restart Microsoft Outlook (Windows) * Updated the Clear application cache remedial action to enable selecting the Microsoft Teams application, helping improve Teams performance. [Enhanced metric rule experience](https://www.servicenow.com/docs/access?context=create-metric-rules&family=zurich&ft:locale=en-US) : DEX administrators can now manage all types of proactive rules (both metric and configuration-based) within a unified interface, streamlining rule management across the DEX system. [Assign ITIL-related roles to DEX users](https://www.servicenow.com/docs/access?context=components-installed-with-dex&family=zurich&ft:locale=en-US) : Exercise tighter control over the role management system and role delegation. Control who has access to Express list, Alerts, and Incident records after the ITIL-related roles have been removed from the dex_user or dex_engineer roles. [Microsoft Teams call quality](https://www.servicenow.com/docs/access?context=monitor-teams-call-quality&family=zurich&ft:locale=en-US) : View detailed metrics for the Microsoft Teams calls of a particular user, including call quality, network metrics, and session data, with DEX for Microsoft 365. [Create a remedial action](https://www.servicenow.com/docs/access?context=create-remedial-action&family=zurich&ft:locale=en-US) : Access the Create Remedial Action page from the DEX Administration workspace. DEX admins can create a remedial action or link to an existing remedial action to a check definition. To enhance the end-user experience, you can also run the remedial action on multiple impacted devices at once. [Device health page](https://www.servicenow.com/docs/access?context=user-health-card&family=zurich&ft:locale=en-US) : View real-time data from the past 24 hours for alerts, change requests, and incidents impacting a device in the Device events Timeline chart on the Device health page. | [ ] ## Changes Between your current release family and Zurich, some changes were made to existing Digital End-User Experience features. {#dfrn3-digitalenduserexperience-summary__entry__14} | Release | Release notes | |-|-| | Yokohama | [DEX UI enhancements](https://www.servicenow.com/docs/access?context=dex-landing&family=yokohama&ft:locale=en-US) : Several user interface improvements have been made to help enhance usability and make navigation more intuitive, leading to a better overall user experience. | | Zurich | [Desktop Assistant](https://www.servicenow.com/docs/access?context=use-dex-desktop-exp&family=zurich&ft:locale=en-US) : By default, the Desktop Assistant home page now has two sections: My resources and Quick links. My resources includes Device health check and Network test cards, while Quick links includes Employee Center and Outages cards. Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. [Enhancements to the web and installed apps monitoring setup](https://www.servicenow.com/docs/access?context=admin-new-app-form&family=zurich&ft:locale=en-US) : Map a DEX application to an existing service in the Service \[cmdb_service_offering\] or Service Instance \[cmdb_service_auto\] tables. [Administration cards](https://www.servicenow.com/docs/access?context=administration-cards&family=zurich&ft:locale=en-US) : Manage the DEX device and application configurations efficiently with the new DEX Administration workspace. [Track individual application experience scores](https://www.servicenow.com/docs/access?context=dexscr-track-application-experience&family=zurich&ft:locale=en-US) and [Track individual device group experience scores](https://www.servicenow.com/docs/access?context=dexscr-track-device-group-experience&family=zurich&ft:locale=en-US) : The Suboptimal devices column has been updated in the following pages: * Application health metrics section of the application experience overview page. * Device health metrics section of the device group page. The column now displays links to device lists that have average or poor metric scores, replacing the previous device count. [Modified Devices page](https://www.servicenow.com/docs/access?context=dex-workspace-devices-tab&family=zurich&ft:locale=en-US) : * The device view is now optimized and segregated into two tabs based on the user persona. The All devices tab is for DEX operators, and the Devices by ACC status tab is for DEX operators and DEX admins. * The application performance tab in the Device page has been enhanced. Filter performance for installed apps and web apps by date and time, and view the performance metrics for the last seven days. * Access the performance page to view the performance and details of both installed and web applications. * Filter the active devices to view only the devices that were active in the last five minutes. [Updated landing page](https://www.servicenow.com/docs/access?context=dashboard-cards&family=zurich&ft:locale=en-US) : The world map in the Devices section on the DEX landing page now shows the devices list instead of users list. The Impacted Devices card now shows the count of impacted users based on the alerts of both the devices and the applications running on that device. [Updated users link reference](https://www.servicenow.com/docs/access?context=devices-form&family=zurich&ft:locale=en-US) : The user link now redirects to Users page in Service Operations Workspace. [Changed device alerts](https://www.servicenow.com/docs/access?context=user-health-card&family=zurich&ft:locale=en-US) : View alerts for both your device and its applications in the Alerts section of the Devices page. | [ ] ## Removed Between your current release family and Zurich, some Digital End-User Experience features or functionality were removed. {#dfrn3-digitalenduserexperience-summary__entry__20} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Deprecations Between your current release family and Zurich, some Digital End-User Experience features or functionality were deprecated. {#dfrn3-digitalenduserexperience-summary__entry__26} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | * Removed the Impacted users and Active users cards from the landing page. * Removed the Users page. * Removed the Users list page. * Removed the Users and Devices filters from the Devices page. | [ ] ## Activation information Review information on how to activate Digital End-User Experience. {#dfrn3-digitalenduserexperience-summary__entry__32} | Release | Release notes | |-|-| | Yokohama | Activation information : Install Digital End-User Experience by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). Important: * Digital Experience Score is supported from the Yokohama release onward. If you see the Digital Experience Score dashboard in Xanadu, you must disable the DEX Score feature. For more information, see the [Disable DEX Score Feature in Xanadu](https://support.servicenow.com/kb?sys_kb_id=5165617f970aaa90f03d739c1253af67&id=kb_article_view) article \[KB2224330\] in the Now Support Knowledge Base. * Digital End-User Experience is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Zurich | Activation information : Install Digital End-User Experience by requesting it from the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home). Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: Digital End-User Experience is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Digital End-User Experience we have noted them here. {#dfrn3-digitalenduserexperience-summary__entry__38} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Digital End-User Experience we have noted them here. {#dfrn3-digitalenduserexperience-summary__entry__44} | Release | Release notes | |-|-| | Yokohama | Browser requirements : Enable the DEX browser extension for monitoring Web applications to collect various operational or performance-based metrics on your system. For more information, see [Enable DEX browser extension for monitoring web/SaaS applications](https://www.servicenow.com/docs/access?context=enable-dex-browser-extension&family=yokohama&ft:locale=en-US). | | Zurich | Browser requirements : Enable the DEX browser extension to monitor web applications for various operational or performance-based metrics on your system. For more information, see [Enable browser extension](https://www.servicenow.com/docs/access?context=enable-dex-browser-extension&family=zurich&ft:locale=en-US). | [ ] ## Accessibility information Review details on accessibility information for Digital End-User Experience, such as specific requirements or compliance levels. {#dfrn3-digitalenduserexperience-summary__entry__50} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Digital End-User Experience we have noted them here. {#dfrn3-digitalenduserexperience-summary__entry__56} | Release | Release notes | |-|-| | Yokohama | Localization information : Localization is applicable to DEX in all languages supported by the ServiceNow AI Platform. | | Zurich | Localization information : Localization is applicable to DEX in all languages supported by the ServiceNow AI Platform. | [ ] ## Highlight information If there are specific highlight considerations for Digital End-User Experience we have noted them here. {#dfrn3-digitalenduserexperience-summary__entry__62} | Release | Release notes | |-|-| | Yokohama | * Monitor whether the devices across your organization are adhering to the established application and policy metric compliance rules using the System compliance report. * Identify high-performance devices and learn the correlation between your device performance and overall system health by monitoring critical metrics, such as CPU usage, in the System performance report. * Monitor the multiple facets of the end-user network performance, including connection details, connection stability and path metrics, and application network hops. * Manage what DEX metrics are collected for a DEX agent policy, turn off collection of a metric, or change the frequency for a metric collection. * Set up file management to track and manage executable files on your organization devices. * Track and manage the Windows registry keys configured for monitoring on your organization devices. * View client health metrics with the Microsoft Configuration Manager (MCM) application. * Track the impacted device details from the Service Operations Workspace landing page. You can also track the details of all the impacted users and impacted devices from the active alerts. * Determine the device location based on the pre-defined custom logic. * Diagnose and resolve device issues using the Device health check capability provided by Digital End-user Experience Self-service. * Track the digital experience scores of the applications and devices that your employees use with the Digital Experience Score dashboard. * The Proactive Engagement application is integrated as part of the DEX suite of applications and is installed along with DEX. See [Digital End-User Experience](https://www.servicenow.com/docs/access?context=dex-landing&family=yokohama&ft:locale=en-US) for more information. | | Zurich | * Track and analyze call performance for a particular user in Microsoft Teams with DEX for Microsoft 365. * View the consolidated alerts related to devices and applications in the Alerts section of the Device health page. * View the new DEX landing page, which includes an updated Devices world map and an enhanced Impacted Devices card. * View real-time data for alerts, change requests, and incidents that are impacting a device in the Device events section of the Device health page. * Create a remedial action from a check definition, link an existing remedial action to a check definition, and execute a remedial action on multiple impacted devices for a DEX alert simultaneously. * Manage device and application configurations and monitor key DEX components in the new DEX Administration workspace. * Gain deeper visibility into performance with enhanced metrics analysis and non-persistent Virtual Desktop infrastructures (VDIs) monitoring, including device, application, and web page insights for faster troubleshooting. * Use the Metrics analyzer to view metrics collected for a given device or application during a specific period. * Monitor non-persistent VDIs with Digital End-User Experience (DEX) to track performance issues and troubleshoot efficiently. * Gain insights into Zoom call quality and Zoom rooms performance across your organization with DEX for Zoom. * Empower service desk agents to diagnose and resolve incidents on DEX monitored devices quickly and efficiently by using the  DEX issue diagnosis and resolution agentic AI workflow. * Enable service desk agents to diagnose and resolve issues on DEX monitored devices directly from the Investigation tab in incident records within the Service Operations Workspace. See [Digital End-User Experience](https://www.servicenow.com/docs/access?context=dex-landing&family=zurich&ft:locale=en-US) for more information. | [ ]