--- sourceDocument: zurich Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/delta-yokohama-zurich Release : - zurich ft:locale : - en-US ft:publication_title : - zurich Combined Product Files ft:clusterId : - delta3zy bundleId : - delta3zy --- # Combined Document Intelligence release notes for upgrades from Yokohama to Zurich # Combined Document Intelligence release notes for upgrades from Yokohama to Zurich {#ariaid-title1} Release version: Zurich Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 5 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Document Intelligence Release Notes for Upgrades from Yokohama to Zurich This consolidated guide assists ServiceNow customers in preparing for upgrades from the Yokohama release family to Zurich for Document Intelligence. It summarizes new features, changes, deprecations, and activation instructions relevant to Document Intelligence, ensuring customers understand what to expect and how to leverage improvements in their upgrade process. Show full answer Show less ## Key Features * **Expanded AI Model Provider Options:** Both Yokohama and Zurich releases introduced support for additional third-party AI providers including Google Gemini and AWS Claude, alongside existing Now LLM Service and Azure OpenAI. These options are available for Now Assist applications, generative AI skills, and AI agents, enhancing flexibility and capabilities in document processing. * **Document and Visual Insights AI Agent:** Available since Yokohama Patch 3, this AI agent autonomously analyzes and extracts data from documents and images, generating summaries to improve efficiency in handling attachments. * **Now Assist in Document Intelligence:** Enables extraction of information from documents and provides answers to predefined questions using generative AI, streamlining data retrieval and document understanding. * **Coral Theme (Zurich):** Introduced as the default theme for portals, web, and mobile interfaces using Next Experience or Core UI, offering a modern, brand-neutral look with an optional dark theme to enhance user experience and reduce eye strain. ## Changes and Deprecations * **Document Extraction Feature Deprecation (Zurich):** The document extraction feature within Document Intelligence is hidden and no longer activated on new instances, signaling preparation for future deprecation. Existing support continues, but customers are encouraged to transition to using Now Assist in Document Intelligence for document information extraction. * **Removal from Application Navigator:** The Document Intelligence application has been removed from the application navigator in Zurich to align with the deprecation strategy. * **Document Intelligence Admin Plugin:** The sndocinteladmin plugin is planned for deprecation in the upcoming B release, indicating further streamlining of Document Intelligence components. ## Activation and Installation Document Intelligence is available through the ServiceNow Store for both Yokohama and Zurich releases. Installation requires requesting the application from the store and depends on these components: * Document Intelligence plugin (com.glide.platformmldi) * Predictive Intelligence plugin (com.glide.platformml) * Document Intelligence UIB component (com.sndocinteliframe) Customers should ensure these dependencies are met to enable full functionality. ## Accessibility and User Experience The Zurich release introduces a dark theme option within the new Coral theme for web and mobile, designed to reduce eye strain and improve readability for users. ## Additional Notes * No updates or changes to browser requirements, localization, or additional requirements were made between Yokohama and Zurich. * No features or functionality were removed in these releases beyond the noted deprecations. Consolidated page of all release notes for Document Intelligence from Yokohama to Zurich. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Document Intelligence release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Zurich. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Document Intelligence to Zurich Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-documentintelligence-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## New features Between your current release family and Zurich, new features were introduced for Document Intelligence. {#dfrn3-documentintelligence-summary__entry__8} | Release | Release notes | |-|-| | Yokohama | [New third-party AI model provider options available for all Now Assist applications](https://www.servicenow.com/docs/access?context=exploring-large-language-models&family=yokohama&ft:locale=en-US) : Google Gemini and AWS Claude are available for Now Assist skills and AI agents in addition to Now LLM Service and Azure OpenAI. [Document and visual insights AI agent](https://www.servicenow.com/docs/access?context=document-and-visual-insights-ai-agent&family=yokohama&ft:locale=en-US) : Use an AI agent to help process tasks that analyze and extract data from documents and images. [Now Assist in Document Intelligence](https://www.servicenow.com/docs/access?context=docintel-nowassist-landing&family=yokohama&ft:locale=en-US) : Use Now Assist in Document Intelligence to extract information from documents and provide answers to defined questions using generative AI. | | Zurich | [New third-party AI model provider options available for all AI applications](https://www.servicenow.com/docs/access?context=exploring-large-language-models&family=zurich&ft:locale=en-US) : Google Gemini and AWS Claude are available for generative AI skills and AI agents, in addition to Now LLM Service and Azure OpenAI. | [ ] ## Changes Between your current release family and Zurich, some changes were made to existing Document Intelligence features. {#dfrn3-documentintelligence-summary__entry__14} | Release | Release notes | |-|-| | Yokohama | [Document and visual insights AI agent enhancements](https://www.servicenow.com/docs/access?context=document-and-visual-insights-ai-agent&family=yokohama&ft:locale=en-US) : Generate a summary of document and image attachments with the document and visual insights AI agent. | | Zurich | Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. | [ ] ## Removed Between your current release family and Zurich, some Document Intelligence features or functionality were removed. {#dfrn3-documentintelligence-summary__entry__20} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Deprecations Between your current release family and Zurich, some Document Intelligence features or functionality were deprecated. {#dfrn3-documentintelligence-summary__entry__26} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | The Document Intelligence application has been removed from the application navigator. * Starting with Zurich release, the document extraction feature in Document Intelligence is being prepared for future deprecation. It will be hidden and no longer activated on new instances but will continue to be supported. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0867184) article in the Now Support Knowledge Base. Instead, you can extract information from documents using the Now Assist in Document Intelligence application. For more information, see [\[Placeholder link text to key docintel-nowassist-landing\]](https://www.servicenow.com/docs/access?context=docintel-nowassist-landing&family=zurich&ft:locale=en-US). * The Document Intelligence Admin (sn_docintel_admin) plugin is planned for deprecation in the B release. | [ ] ## Activation information Review information on how to activate Document Intelligence. {#dfrn3-documentintelligence-summary__entry__32} | Release | Release notes | |-|-| | Yokohama | Activation information : Install Document Intelligence by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). The Document Intelligence application (sn_docintel) depends on the Document Intelligence plugin (com.glide.platform_ml_di), the Predictive Intelligence plugin (com.glide.platform_ml), and the Document Intelligence UIB component (com.sn_docintel_iframe). For more details, see [Install Document Intelligence](https://www.servicenow.com/docs/access?context=install-document-intelligence&family=yokohama&ft:locale=en-US). Important: Document Intelligence is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Zurich | Activation information : Install Document Intelligence by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). The Document Intelligence application (sn_docintel) depends on the Document Intelligence plugin (com.glide.platform_ml_di), the Predictive Intelligence plugin (com.glide.platform_ml), and the Document Intelligence UIB component (com.sn_docintel_iframe). For more details, see [Install Document Intelligence](https://www.servicenow.com/docs/access?context=install-document-intelligence&family=zurich&ft:locale=en-US). Important: Document Intelligence is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Document Intelligence we have noted them here. {#dfrn3-documentintelligence-summary__entry__38} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Document Intelligence we have noted them here. {#dfrn3-documentintelligence-summary__entry__44} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Document Intelligence, such as specific requirements or compliance levels. {#dfrn3-documentintelligence-summary__entry__50} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | Accessibility information : Dark theme : The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability. | [ ] ## Localization information If there are specific localization considerations for Document Intelligence we have noted them here. {#dfrn3-documentintelligence-summary__entry__56} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Document Intelligence we have noted them here. {#dfrn3-documentintelligence-summary__entry__62} | Release | Release notes | |-|-| | Yokohama | [Yokohama Patch 6](https://www.servicenow.com/docs/access?context=yokohama-patch-6&family=yokohama&ft:locale=en-US) * Summarize content in document and image attachments with the document and visual insights AI agent. * Use Google Gemini and Anthropic Claude on AWS as AI model providers for Now Assist skills and AI agents in addition to Now LLM Service and Azure OpenAI. [Yokohama Patch 3](https://www.servicenow.com/docs/access?context=yokohama-patch-3&family=yokohama&ft:locale=en-US) * Boost productivity by using the document and visual insights AI agent in Now Assist to autonomously analyze and extract data from documents and images. [Early Availability](https://www.servicenow.com/docs/access?context=yokohama-all-other-fixes&family=yokohama&ft:locale=en-US) * Speed up your document processing workflows and quickly extract the text and tables from your documents by using Now Assist. * Save time looking for the information that you need in a document and quickly find the answers to predefined questions by using Now Assist. See [Document Intelligence](https://www.servicenow.com/docs/access?context=document-intelligence-landing&family=yokohama&ft:locale=en-US) for more information. | | Zurich | * Use Google Gemini and Anthropic Claude on AWS as AI model providers for generative AI skills and AI agents, in addition to Now LLM Service and Azure OpenAI. See [Document Intelligence](https://www.servicenow.com/docs/access?context=document-intelligence-landing&family=zurich&ft:locale=en-US) for more information. | [ ]