Combined Enterprise Asset Management release notes for upgrades from Yokohama to Zurich

How to use this page

To help you prepare for your upgrade, we have combined the cross-family Enterprise Asset Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Zurich.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading Enterprise Asset Management to Zurich

Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.


Release	Release notes
Yokohama	No updates for this release.
Zurich	Starting with Zurich release, a new menu, Asset put away, has been added to the ServiceNow Agent app navigation bar. When upgrading to the Zurich release, a fix script identifies whether the ServiceNow Agent app navigation bar was customized and takes the necessary action. If the navigation bar wasn’t customized before the upgrade, a new Asset put away icon () is included in the navigation bar If the navigation bar was customized before the upgrade, two navigation bars appear: Customized old IT Asset Management and IT Asset Management. The new icon appears in the IT Asset Management navigation bar.

New features

Between your current release family and Zurich, new features were introduced for Enterprise Asset Management.


Release	Release notes
Yokohama	Gain normalization coverage for firmware in your Operational Technology (OT) assets Achieve enhanced normalization across your OT deployments by normalizing the firmware that is embedded into your OT assets. Use the normalized data to track and manage the life cycles of your firmware separately from your OT assets so that you can directly detect and mitigate firmware vulnerabilities. You can view the firmware model details in the OT model management view of the OT Asset Workspace. Note: Firmware normalization is applicable only to OT Asset Management. Manage hardware models and assets in the Operational Technology (OT) Asset Management application Enable your OT managers to create hardware models and assets in the OT Workspace. You can integrate hardware models and OT assets into such Enterprise Asset Management flows as asset request, asset refresh, stock order, multi-asset onboarding, Return Merchandise Authorization (RMA), repair, and disposal. You can also generate maintenance plans and work orders for your OT hardware assets. Synchronize asset and CIs for Operational Technology (OT) assets Synchronize the MAC addresses between the asset and network adapter CI for OT assets. License your OT hardware assets using the new resource categories available in OTAM licensing Access OT Asset Management features and workflows for OT hardware assets through the following hardware resource categories: OT Servers OT Network Gear OT Storage OT End User Computers OT Mobile Devices OT Monitors OT Printers OT Unclassified Hardware The hardware resource categories are opted in by default. The OT hardware assets are counted only under OTAM licensing. They are excluded from the HAM licensing that is based on the OT entity flag. Note: The OTAM licensing changes apply only to OT Asset Management. Manage mission-critical enterprise assets and linear assets for telecommunications networks Use the Enterprise Asset Management for Data Center and Network Asset Management (DCNAM) application to track and manage mission-critical facility-based enterprise assets and linear assets for telecommunications networks. Get a comprehensive view of these assets throughout their life cycles so that you can help optimize their performance and improve their longevity. Fulfill Return Merchandise Authorization (RMA) requests as a Device as a Service (DaaS) provider, vendor, or manufacturer Use the Enterprise Asset Management for Providers application to fulfill the RMA requests that you receive from customers as a DaaS provider, vendor, or manufacturer. The application adds support for RMA response orders, which enable you to track and manage the process of repairing or replacing defective assets for your RMA requests. The application also adds support for inbound asset orders, which enable you to track and manage the process of providing assets for your RMA requests. By managing these orders from a consolidated location, you can streamline your operations and improve efficiency.
Zurich	Organize your assets into hierarchical asset groups to manage your complex asset ecosystems Organize assets into logical groups and subgroups to represent their dependencies and operational relationships. Use a dependency map to visualize the entire structure of the asset hierarchy, making it easy to see all the subgroups and assets within each asset group. Inspect the condition of enterprise assets to determine their health and ensure reliability Define condition attributes for enterprise models and assets and associate these attributes with templates to identify any potential issues throughout the asset life cycle. Enable scoring in the templates to calculate asset condition scores to determine whether an asset passes or fails the evaluation. Schedule asset condition evaluations via maintenance plans or work orders. View comprehensive reports on the asset condition outcomes on dashboards across your organization. Optimize your operations with asset performance reports Track the past performance of assets and get notified about trends, threshold breaches, or anomalies based on their location, model category, model, or classification. This tracking helps improve asset availability according to ISO standards. Monitor supply and demand of assets in a stockroom with detailed inventory reports Track and manage stockrooms efficiently by evaluating the inventory reports in the Inventory view of the Enterprise Asset Workspace. These reports help you: Find replacement options or spare part availability for assets that are in use, being repaired, or in maintenance Quickly identify shortages and align current demand in your stockroom with both current and incoming supply Analyze the supply to meet open demand across all stockrooms or locations Achieve faster diagnostics and enhanced maintenance efficiency with standardized failure and resolution codes Enable technicians to record predefined failure reasons and resolution steps with configurable codes. You can create, update, and import these codes through spreadsheets in the Admin center of the Enterprise Asset Workspace. In the Repair flow, these codes help technicians record the reason for the specific issue with the asset and the appropriate solution for repairing it. Manage OT hardware models and assets in the OT Asset Workspace Enable OT asset managers to view and fulfill requests for OT hardware assets in the OT Asset Workspace. The reports and dashboards in the OT Asset workspace include OT hardware models, assets, and requests. The following OT Asset Management workflows and features now provide support for OT hardware assets and models, in addition to the workflows and features that continue to support them from the Yokohama release: Bulk import Asset reclamation Advanced Shipment Notification (ASN) Asset audits Total Cost of Ownership (TCO) Lease contract Risk Resale Loaner Move Recall Stock rule Remediate unsuccessful enterprise asset calibrations Remediate failed calibration events by initiating new work orders and corresponding work order tasks for those events. When you select the option to remediate a failed calibration event, you can choose an appropriate work order template to generate a new work order with at least one work order task. The work order and work order task are auto-populated with the asset that you want to calibrate, the location of that asset, the original work order, and all mandatory fields. In addition, the original and new calibration events and their corresponding tasks are linked together through the Parent field for full traceability. Measure calibration tolerance conformance by using additional value types Use the following additional value types to compare your calibration measurements against the corresponding tolerances that you define: Range Less than Greater than In addition, use the True/False value type to assess the qualitative elements of your calibrations. Manage unique identifiers for enterprise assets using CI identification rules Define required and unique fields on asset records by creating identification rules on associated CI classes in the Identification and Reconciliation engine (IRE). When you create an asset whose model category is linked to a CI class with an identification rule, you should provide details for at least one of the fields, such as Asset tag, Serial number, and MAC address, that uniquely identify the asset. Drop off and receive assets at a stockroom by using the ServiceNow Mobile Agent application Return the assets that you have in your personal stockroom to a different stockroom by creating a Drop off task using the ServiceNow® Mobile Agent application. The asset manager of the destination stockroom receives the assets that you dropped off through a Receive task. The asset manager then verifies the received assets and closes the Drop off task using the Mobile Agent application. Note: Starting with the Xanadu release, you could create Drop off and Receive tasks in the Enterprise Asset Workspace. However, now you can also use the Mobile Agent application for the same purpose. Receive shipment assets at a stockroom through the streamlined and unified receiving process Receive assets from any workﬂow directly at the stockroom using the unified receiving functionality in the following workspaces: Enterprise Asset Workspace OT Asset Workspace Medical Asset Workspace Facility Asset Workspace This standardized receiving process reduces the time spent on receiving assets. By requiring each asset to be assigned a unique identiﬁer when received at the stockroom, the quality of asset data also improves. You can receive assets in bulk by using a template. Additionally, you can view the results and validation comments in the staging table. During this process, the system handles existing assets, creates new ones as needed, and performs comprehensive validations. Track asset movement from the receiving bay to an aisle-space in the stockroom Move assets from the receiving bay to their designated aisle and space and improve asset tracking and inventory management by using the Asset put away feature. This task can be performed via the Enterprise Asset Workspace or ServiceNow Agent application.

Changes

Between your current release family and Zurich, some changes were made to existing Enterprise Asset Management features.


Release	Release notes
Yokohama	Refresh flow in OT workspace For single and multi-model refresh orders, the OT manager can edit the replacement model even after the refresh order has been created in the OTAM workspace. Additionally, the sourcing location is also editable. Reflow for Configurable Workspace The configurable Enterprise Asset Workspace supports reflow, which enables pages and content to be zoomed up to 400% through your browser settings without loss of content or functionality.
Zurich	Enterprise Asset Management demo data migration All Enterprise Asset Management demo data has migrated from the Enterprise Asset Management application to either the EAM Demo Data application or Indoor Mapping for Assets application. The EAM Demo Data application contains all Enterprise Asset Management demo data except for indoor mapping-related demo data, which is now included in the Indoor Mapping for Assets application. Shipment asset table label Starting from the Enterprise Asset Management version 9.1.0, the Shipment asset [sn_itam_common_m2m_shipment_asset] table label has been renamed to Shipment line [sn_itam_common_m2m_shipment_asset]. Shipment quantity field on the Shipment Details form Starting from Enterprise Asset Management version 9.1.0, a new field Shipment quantity has been added to the Shipment Details form. The Shipment quantity field displays the quantity of assets shipped for the shipment record.

Removed

Between your current release family and Zurich, some Enterprise Asset Management features or functionality were removed.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Deprecations

Between your current release family and Zurich, some Enterprise Asset Management features or functionality were deprecated.


Release	Release notes
Yokohama	No updates for this release.
Zurich	The Classification (classification) column in the Enterprise good model [sn_ent_model] table has been deprecated and renamed as Classification (Deprecated). The data from this column is available in the new Classification (classification_code) column in the Product model [cmdb_model] table.

Activation information

Review information on how to activate Enterprise Asset Management.


Release	Release notes
Yokohama	Install the following applications by requesting them from ServiceNow Store: Enterprise Asset Management Enterprise Asset Management for Healthcare OT Asset Management Expanded Model and Asset Classes Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
Zurich	Install the following applications by requesting them from the ServiceNow Store: Enterprise Asset Management Enterprise Asset Management for Healthcare OT Asset Management Expanded Model and Asset Classes

Additional requirements

If any additional requirements were introduced or changed for Enterprise Asset Management we have noted them here.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for Enterprise Asset Management we have noted them here.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Accessibility information

Review details on accessibility information for Enterprise Asset Management, such as specific requirements or compliance levels.


Release	Release notes
Yokohama	Accessibility improvements Accessibility improvements were completed to create a configurable workspace that supports WCAG 2.1 Level AA conformance. Reflow The configurable workspace supports reflow, which enables pages and content to be zoomed up to 400% through your browser settings without loss of content or functionality. Additionally, content can be enlarged without scrolling in two dimensions at a width equivalent to 320 CSS pixels or a height equivalent to 256 CSS pixels. Page layouts are transformed into a vertical, stacked view automatically when users increase browser zoom to 400%. This enhancement helps users with low vision or who have trouble seeing web content in a browser due to monitor size, device type, poor lighting, or other situations. Reflow can be turned off with a system property for instances, experiences, and pages. See Reflow for Configurable Workspace for details.
Zurich

Localization information

If there are specific localization considerations for Enterprise Asset Management we have noted them here.


Release	Release notes
Yokohama	No updates for this release.
Zurich	No updates for this release.

Highlight information

If there are specific highlight considerations for Enterprise Asset Management we have noted them here.


Release	Release notes
Yokohama	Streamline firmware management with the new Firmware model class. Get normalization coverage for firmware that is embedded into your industrial and IT hardware-based Operational Technology (OT) assets. Achieve synchronization between physical assets and configuration items (CIs) for Operational Technology (OT) assets through MAC addresses. Streamline OT Asset Management (OTAM) licensing to include hardware resource categories for OT hardware assets to access OT Asset Management features and workflows. Get support for hardware models and OT hardware assets in the OT Asset Management workspace. Benefit from accessibility improvements to create a configurable workspace that supports Web Content Accessibility Guidelines (WCAG) 2.1 Level AA conformance. See Enterprise Asset Management for more information.
Zurich	Organize related assets into hierarchical asset groups and subgroups to enable consolidated reporting, streamline maintenance workflows, and provide clear dependency mapping. Create scalable templates to evaluate the condition of enterprise assets, which helps to detect issues early, optimize maintenance planning, and maximize asset lifespan. Achieve operational efficiency by evaluating how effectively your assets are functioning and being used, through reports based on asset key performance indicators in the Asset analytics view. Manage supply and demand originating from service locations or other stockrooms through local stock or distribution channels using the Inventory insights tab in the stockroom record. You can also compare multiple stockrooms at the same time. Gain insights into asset failure reasons and resolution actions using the failure and resolution codes in the Enterprise Asset Workspace. See Enterprise Asset Management for more information.