--- sourceDocument: zurich Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/delta-yokohama-zurich Release : - zurich ft:locale : - en-US ft:publication_title : - zurich Combined Product Files ft:clusterId : - delta3zy bundleId : - delta3zy --- # Combined Enterprise Asset Management release notes for upgrades from Yokohama to Zurich # Combined Enterprise Asset Management release notes for upgrades from Yokohama to Zurich {#ariaid-title1} Release version: Zurich Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 22 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Enterprise Asset Management Release Notes for Upgrades from Yokohama to Zurich This consolidated release notes document provides ServiceNow customers with detailed information on upgrading Enterprise Asset Management (EAM) from the Yokohama to Zurich release. It includes new features, changes, deprecations, and important upgrade considerations designed to help optimize asset management processes, especially for telecommunications, Operational Technology (OT), and Device as a Service (DaaS) providers. Show full answer Show less The Zurich release introduces enhancements to asset lifecycle management, import processes, licensing, and workspace usability, and it continues to support accessibility and enterprise scalability. ## Important Upgrade Information * A new **Asset put away** menu is added to the ServiceNow Agent app navigation bar. The upgrade includes a fix script to handle customized navigation bars properly. * Pre- and post-upgrade tasks should be reviewed and completed to ensure a smooth transition. ## Key New Features * **Mission-Critical and Linear Asset Management:** Enhanced tracking for facility-based enterprise and telecommunications linear assets using the Data Center and Network Asset Management (DCNAM) application. * **Return Merchandise Authorization (RMA) Fulfillment:** Support for RMA response and inbound asset orders streamlines repair or replacement of defective assets for DaaS providers, vendors, and manufacturers. * **Firmware Normalization for OT Assets:** Normalization of embedded firmware enables separate lifecycle tracking and vulnerability mitigation within OT Asset Management. * **OT Hardware Models and Licensing:** OT asset managers can create hardware models and assets integrated into EAM workflows (asset request, refresh, repair, disposal, etc.), with new OT-specific hardware resource categories for licensing distinct from HAM licensing. * **Enterprise Catalog Categories:** Organize Service Catalog product items into logical categories for intuitive navigation and efficient requests. * **AI-Assisted Bulk Import:** AI-powered import of enterprise models and assets automates data mapping, reduces errors, and saves time, with the ability to save templates for repeated use. * **Hierarchical Asset Groups:** Organize assets into groups and subgroups with dependency maps to manage complex asset ecosystems effectively. * **Asset Condition Evaluation:** Define condition attributes and scoring templates to assess asset health, schedule evaluations via maintenance plans or work orders, and visualize results with dashboards. * **Asset Performance Reporting:** Track asset availability, mean time to repair, and mean time between failures to optimize operational efficiency. * **Inventory and Stockroom Management:** Detailed inventory reports help identify shortages, spare parts availability, and supply-demand alignment across stockrooms. * **Standardized Failure and Resolution Codes:** Technicians can record failure reasons and resolutions consistently, improving maintenance diagnostics and reporting. * **Enhanced OT Asset Workspace:** Support for OT hardware assets in workflows such as bulk import, asset reclamation, audits, lease contracts, and recalls. * **Calibration Remediation:** Automate creation of work orders to remediate failed calibration events, ensuring traceability and compliance. * **Unique Asset Identification:** Use CI identification rules to enforce unique asset identifiers such as asset tag, serial number, or MAC address. * **Mobile Agent App Integration:** Drop off and receive assets at stockrooms using the ServiceNow Mobile Agent app to streamline asset transfers and verification. * **Unified Receiving Process:** Standardized receiving of assets in multiple workspaces improves efficiency and data quality, including bulk receiving with validation. * **Asset Put Away Feature:** Track asset movement from receiving bay to aisle-space within stockrooms for better inventory control. ## Key Changes * **MAC Address Integration:** The MAC address field is now displayed and utilized across asset forms, onboarding playbooks, bulk imports, shipment templates, and Advanced Shipment Notifications to improve synchronization and identification. * **OT Entity Flag:** Hardware and industrial assets in OT Asset Workspace are marked with an OT entity flag for licensing and workflow distinction. * **Configurable Workspace Reflow Support:** Pages can zoom up to 400% without loss of content, enhancing accessibility. * **UI Updates:** Renaming of navigation and table labels for clarity, such as "Product catalogs" to "Product catalog items" and "Shipment asset" to "Shipment line." * **Enhanced Dashboards and Reports:** Asset performance scorecards and inventory availability insights are integrated into Enterprise Asset Workspace for better operational visibility. * **Recall Process Improvement:** New "Acknowledge Recall" button and tasks improve enterprise recall management. * **Firmware Content Service Options:** Ability to opt in or exclude custom firmware mappings from Enterprise Asset Management Content Service. * **Bulk Import Template Enhancements:** Inclusion of OT entity and parent asset columns to support OT hardware asset imports and hierarchical asset relationships. * **Stock Rule Enhancements:** New OT stock rule Consolidated page of all release notes for Enterprise Asset Management from Yokohama to Zurich. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Enterprise Asset Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Zurich. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Enterprise Asset Management to Zurich Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-enterpriseassetmanagement-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | Upgrade information : Starting with Zurich release, a new menu, Asset put away, has been added to the ServiceNow Agent app navigation bar. When upgrading to the Zurich release, a fix script identifies whether the ServiceNow Agent app navigation bar was customized and takes the necessary action. * If the navigation bar wasn't customized before the upgrade, a new Asset put away icon () is included in the navigation bar * If the navigation bar was customized before the upgrade, two navigation bars appear: Customized old IT Asset Management and IT Asset Management. The new icon appears in the IT Asset Management navigation bar. | [ ] ## New features Between your current release family and Zurich, new features were introduced for Enterprise Asset Management. {#dfrn3-enterpriseassetmanagement-summary__entry__8} | Release | Release notes | |-|-| | Yokohama | [Manage mission-critical enterprise assets and linear assets for telecommunications networks](https://www.servicenow.com/docs/access?context=eam-dcnam&family=yokohama&ft:locale=en-US) : Use the Enterprise Asset Management for Data Center and Network Asset Management (DCNAM) application to track and manage mission-critical facility-based enterprise assets and linear assets for telecommunications networks. Get a comprehensive view of these assets throughout their life cycles so that you can help optimize their performance and improve their longevity. [Fulfill Return Merchandise Authorization (RMA) requests as a Device as a Service (DaaS) provider, vendor, or manufacturer](https://www.servicenow.com/docs/access?context=eam-providers&family=yokohama&ft:locale=en-US) : Use the Enterprise Asset Management for Providers application to fulfill the RMA requests that you receive from customers as a DaaS provider, vendor, or manufacturer. The application adds support for RMA response orders, which enable you to track and manage the process of repairing or replacing defective assets for your RMA requests. The application also adds support for inbound asset orders, which enable you to track and manage the process of providing assets for your RMA requests. By managing these orders from a consolidated location, you can streamline your operations and improve efficiency. [Gain normalization coverage for firmware in your Operational Technology (OT) assets](https://www.servicenow.com/docs/access?context=normalizing-firmware-ot-assets&family=yokohama&ft:locale=en-US) : Achieve enhanced normalization across your OT deployments by normalizing the firmware that is embedded into your OT assets. Use the normalized data to track and manage the life cycles of your firmware separately from your OT assets so that you can directly detect and mitigate firmware vulnerabilities. You can view the firmware model details in the OT model management view of the OT Asset Workspace. Note: Firmware normalization is applicable only to OT Asset Management. [Manage hardware models and assets in the Operational Technology (OT) Asset Management application](https://www.servicenow.com/docs/access?context=ot-asset-ws-otam&family=yokohama&ft:locale=en-US) : Enable your OT managers to create hardware models and assets in the OT Workspace. You can integrate hardware models and OT assets into such Enterprise Asset Management flows as asset request, asset refresh, stock order, multi-asset onboarding, Return Merchandise Authorization (RMA), repair, and disposal. You can also generate maintenance plans and work orders for your OT hardware assets. [Synchronize asset and CIs for Operational Technology (OT) assets](https://www.servicenow.com/docs/access?context=asset-ci-sync-ot-assets&family=yokohama&ft:locale=en-US) : Synchronize the MAC addresses between the asset and network adapter CI for OT assets. [License your OT hardware assets using the new resource categories available in OTAM licensing](https://www.servicenow.com/docs/access?context=licensing-ot-asset-management&family=yokohama&ft:locale=en-US) : Access OT Asset Management features and workflows for OT hardware assets through the following hardware resource categories: * OT Servers * OT Network Gear * OT Storage * OT End User Computers * OT Mobile Devices * OT Monitors * OT Printers * OT Unclassified Hardware The hardware resource categories are opted in by default. The OT hardware assets are counted only under OTAM licensing. They are excluded from the HAM licensing that is based on the OT entity flag. Note: The OTAM licensing changes apply only to OT Asset Management. | | Zurich | [Create enterprise catalog categories](https://www.servicenow.com/docs/access?context=create-product-catalog-category-eam&family=zurich&ft:locale=en-US) : Create and manage enterprise catalog categories for the Service Catalog. Catalog categories help you organize related product catalog items into logical groupings within the Service Catalog. You can then use these groupings to locate and request product catalog items more intuitively and efficiently. [Bulk import enterprise models and assets by using AI-assisted import](https://www.servicenow.com/docs/access?context=importing-data-ai-eam&family=zurich&ft:locale=en-US) : Streamline the bulk import process for your enterprise models and assets by using AI-assisted import. AI-assisted import automatically analyzes the external model and asset data that you upload into your ServiceNow instance. It then uses AI-powered column and value mappings to automatically align this data with ServiceNow table fields and values, eliminating the need for manual mapping. You can save your completed mappings as templates, further simplifying the import process across future imports. AI-assisted import also provides real-time feedback that helps you identify and resolve errors before you import any data. With AI-assisted import, you can reduce the time and effort that you spend on importing your enterprise models and assets. [Import enterprise models and assets through enhanced seeded templates](https://www.servicenow.com/docs/access?context=download-seeded-template-manual-bulk-imports&family=zurich&ft:locale=en-US) : Use enhanced seeded templates to manually import enterprise models and assets into your ServiceNow instance. Each template is preconfigured for a specific import scenario and includes a detailed implementation aid, providing immediate guidance on the fields and formatting required for a successful import. [Install the Enterprise Asset Management application from the Admin Home page](https://www.servicenow.com/docs/access?context=install-eam-admin-home-page&family=zurich&ft:locale=en-US) : Install the Enterprise Asset Management application or any Enterprise Asset Management dependent applications from the Admin Home page. The Admin Home page provides an overview of each application that you're entitled to install and configure. [Manage mission-critical enterprise assets and linear assets for telecommunications networks](https://www.servicenow.com/docs/access?context=eam-dcnam&family=zurich&ft:locale=en-US) : Use the Enterprise Asset Management for Data Center and Network Asset Management (DCNAM) application to track and manage mission-critical facility-based enterprise assets and linear assets for telecommunications networks. Get a comprehensive view of these assets throughout their life cycles so that you can help optimize their performance and improve their longevity. [Fulfill Return Merchandise Authorization (RMA) requests as a Device as a Service (DaaS) provider, vendor, or manufacturer](https://www.servicenow.com/docs/access?context=eam-providers&family=zurich&ft:locale=en-US) : Use the Enterprise Asset Management for Providers application to fulfill the RMA requests that you receive from customers as a DaaS provider, vendor, or manufacturer. The application adds support for RMA response orders, which enable you to track and manage the process of repairing or replacing defective assets for your RMA requests. The application also adds support for inbound asset orders, which enable you to track and manage the process of providing assets for your RMA requests. By managing these orders from a consolidated location, you can streamline your operations and improve efficiency. [Organize your assets into hierarchical asset groups to manage your complex asset ecosystems](https://www.servicenow.com/docs/access?context=asset-groups-eam&family=zurich&ft:locale=en-US) : Organize assets into logical groups and subgroups to represent their dependencies and operational relationships. Use a dependency map to visualize the entire structure of the asset hierarchy, making it easy to see all the subgroups and assets within each asset group. [Inspect the condition of enterprise assets to determine their health and ensure reliability](https://www.servicenow.com/docs/access?context=asset-conditions-eam&family=zurich&ft:locale=en-US) : Define condition attributes for enterprise models and assets and associate these attributes with templates to identify any potential issues throughout the asset life cycle. Enable scoring in the templates to calculate asset condition scores to determine whether an asset passes or fails the evaluation. Schedule asset condition evaluations via maintenance plans or work orders. View comprehensive reports on the asset condition outcomes on dashboards across your organization. [Optimize your operations with asset performance reports](https://www.servicenow.com/docs/access?context=eam-asset-dboard&family=zurich&ft:locale=en-US) : Track the past performance of assets and get notified about trends, threshold breaches, or anomalies based on their location, model category, model, or classification. This tracking helps improve asset availability according to ISO standards. [Monitor supply and demand of assets in a stockroom with detailed inventory reports](https://www.servicenow.com/docs/access?context=manage-stockroom-inventory-reports&family=zurich&ft:locale=en-US) : Track and manage stockrooms efficiently by evaluating the inventory reports in the Inventory view of the Enterprise Asset Workspace. These reports help you: * Find replacement options or spare part availability for assets that are in use, being repaired, or in maintenance * Quickly identify shortages and align current demand in your stockroom with both current and incoming supply * Analyze the supply to meet open demand across all stockrooms or locations [Achieve faster diagnostics and enhanced maintenance efficiency with standardized failure and resolution codes](https://www.servicenow.com/docs/access?context=failure-resolution-codes-eam&family=zurich&ft:locale=en-US) : Enable technicians to record predefined failure reasons and resolution steps with configurable codes. You can create, update, and import these codes through spreadsheets in the Admin center of the Enterprise Asset Workspace. In the Repair flow, these codes help technicians record the reason for the specific issue with the asset and the appropriate solution for repairing it. [Manage OT hardware models and assets in the OT Asset Workspace](https://www.servicenow.com/docs/access?context=ot-asset-ws-otam&family=zurich&ft:locale=en-US) : Enable OT asset managers to view and fulfill requests for OT hardware assets in the OT Asset Workspace. The reports and dashboards in the OT Asset workspace include OT hardware models, assets, and requests. The following OT Asset Management workflows and features now provide support for OT hardware assets and models, in addition to the workflows and features that continue to support them from the Yokohama release: * Bulk import * Asset reclamation * Advanced Shipment Notification (ASN) * Asset audits * Total Cost of Ownership (TCO) * Lease contract * Risk * Resale * Loaner * Move * Recall * Stock rule [Remediate unsuccessful enterprise asset calibrations](https://www.servicenow.com/docs/access?context=remediate-unsuccessful-enterprise-asset-calibration&family=zurich&ft:locale=en-US) : Remediate failed calibration events by initiating new work orders and corresponding work order tasks for those events. When you select the option to remediate a failed calibration event, you can choose an appropriate work order template to generate a new work order with at least one work order task. The work order and work order task are auto-populated with the asset that you want to calibrate, the location of that asset, the original work order, and all mandatory fields. In addition, the original and new calibration events and their corresponding tasks are linked together through the Parent field for full traceability. [Measure calibration tolerance conformance by using additional value types](https://www.servicenow.com/docs/access?context=add-calibration-attributes-enterprise-model&family=zurich&ft:locale=en-US) : Use the following additional value types to compare your calibration measurements against the corresponding tolerances that you define: * Range * Less than * Greater than In addition, use the True/False value type to assess the qualitative elements of your calibrations. [Manage unique identifiers for enterprise assets using CI identification rules](https://www.servicenow.com/docs/access?context=create-asset-eam&family=zurich&ft:locale=en-US) : Define required and unique fields on asset records by creating identification rules on associated CI classes in the Identification and Reconciliation engine (IRE). When you create an asset whose model category is linked to a CI class with an identification rule, you should provide details for at least one of the fields, such as Asset tag, Serial number, and MAC address, that uniquely identify the asset. [Drop off and receive assets at a stockroom by using the ServiceNow Mobile Agent application](https://www.servicenow.com/docs/access?context=manage-dropoff-mobile-agent&family=zurich&ft:locale=en-US) : Return the assets that you have in your personal stockroom to a different stockroom by creating a Drop off task using the ServiceNow® Mobile Agent application. The asset manager of the destination stockroom receives the assets that you dropped off through a Receive task. The asset manager then verifies the received assets and closes the Drop off task using the Mobile Agent application. Note: Starting with the Xanadu release, you could create Drop off and Receive tasks in the Enterprise Asset Workspace. However, now you can also use the Mobile Agent application for the same purpose. [Receive shipment assets at a stockroom through the streamlined and unified receiving process](https://www.servicenow.com/docs/access?context=stockroom-receiving-eam&family=zurich&ft:locale=en-US) : Receive assets from any workflow directly at the stockroom using the unified receiving functionality in the following workspaces: * Enterprise Asset Workspace * OT Asset Workspace * Medical Asset Workspace * Facility Asset Workspace This standardized receiving process reduces the time spent on receiving assets. By requiring each asset to be assigned a unique identifier when received at the stockroom, the quality of asset data also improves. You can receive assets in bulk by using a template. Additionally, you can view the results and validation comments in the staging table. During this process, the system handles existing assets, creates new ones as needed, and performs comprehensive validations. [Track asset movement from the receiving bay to an aisle-space in the stockroom](https://www.servicenow.com/docs/access?context=managing-inventory-by-putting-away-asset-eam&family=zurich&ft:locale=en-US) : Move assets from the receiving bay to their designated aisle and space and improve asset tracking and inventory management by using the Asset put away feature. This task can be performed via the Enterprise Asset Workspace or ServiceNow Agent application. | [ ] ## Changes Between your current release family and Zurich, some changes were made to existing Enterprise Asset Management features. {#dfrn3-enterpriseassetmanagement-summary__entry__14} | Release | Release notes | |-|-| | Yokohama | [MAC address field on the asset form](https://www.servicenow.com/docs/access?context=asset-fields-eam&family=yokohama&ft:locale=en-US) : The asset form shows the MAC address field for the following asset classes: * Construction * Facility * Industrial * Medical * Retail * Tactical equipment * Transportation * Wearable * Hardware Note: The MAC address field is shown on the asset form in Enterprise Asset Workspace and OT Asset Workspace. [Child assets activity and MAC address field in the asset onboarding playbook](https://www.servicenow.com/docs/access?context=create-asset-onboarding-task-eam&family=yokohama&ft:locale=en-US) : The child assets activity was added to the asset onboarding playbook for preassembled industrial assets. The Asset details activity in the playbook shows the MAC address field. Note: These UI changes apply to Enterprise Asset Workspace and OT Asset Workspace. [MAC address field in multi-asset onboarding](https://www.servicenow.com/docs/access?context=asset-onboarding-eam&family=yokohama&ft:locale=en-US) : The MAC address field was added to the Add assets dialog box in multi-asset onboarding through catalog requests and onboarding orders. The Asset details activity in the Multi-asset onboarding playbook shows the MAC address that you provided. Note: This UI change applies to Enterprise Asset Workspace and OT Asset Workspace. [MAC address field in an Advanced Shipment Notification](https://www.servicenow.com/docs/access?context=asn-eam&family=yokohama&ft:locale=en-US) : The MAC address field was added to the Download template for an Advanced Shipment Notification. After a successful import, the MAC address that you provided in the template is added to the Asset \[alm_asset\] table. The MAC address field is also shown on the asset form for all assets except consumables and pallets. Note: This UI change applies to Enterprise Asset Workspace and OT Asset Workspace. [MAC address field in Bulk import](https://www.servicenow.com/docs/access?context=overview-bulk-import-eam&family=yokohama&ft:locale=en-US) : The MAC address field was added to the Download template for the following Bulk import modes: * Create assets * Update assets * Create models and assets After a successful import, the MAC address that you provided in the template is added to the Asset \[alm_asset\] table. The MAC address field is also shown on the asset form for all assets except consumables and pallets. Note: This UI change applies to Enterprise Asset Workspace and OT Asset Workspace. [MAC address field in Receive Purchase Order](https://www.servicenow.com/docs/access?context=t_ReceiveAnAsset&family=yokohama&ft:locale=en-US) : The Capture asset tags dialog box in the Receive Purchase Order shows the MAC address field in addition to the Serial number and Asset tag. Note: This UI change applies to Enterprise Asset Workspace and OT Asset Workspace. [OT entity flag](https://www.servicenow.com/docs/access?context=ot-asset-ws-otam&family=yokohama&ft:locale=en-US) : The asset form shows that the OT entity flag set to true for hardware and industrial assets that were created in the OT Asset Workspace. [Refresh flow in OT workspace](https://www.servicenow.com/docs/access?context=request-eam-assetrefresh&family=yokohama&ft:locale=en-US) : For single and multi-model refresh orders, the OT manager can edit the replacement model even after the refresh order has been created in the OTAM workspace. Additionally, the sourcing location is also editable. [Reflow for Configurable Workspace](https://www.servicenow.com/docs/access?context=auto-reflow&family=yokohama&ft:locale=en-US) : The configurable Enterprise Asset Workspace supports reflow, which enables pages and content to be zoomed up to 400% through your browser settings without loss of content or functionality. | | Zurich | Product catalogs menu item : In the navigation panel of the Admin center view, the Product catalogs menu item has been renamed to Product catalog items. [Shipment asset table label](https://www.servicenow.com/docs/access?context=view-enterprise-asset-shipments&family=zurich&ft:locale=en-US) : Starting from the Enterprise Asset Management version 9.1.0, the Shipment asset \[sn_itam_common_m2m_shipment_asset\] table label has been renamed to Shipment line \[sn_itam_common_m2m_shipment_asset\]. [Shipment quantity field on the Shipment Details form](https://www.servicenow.com/docs/access?context=view-enterprise-asset-shipments&family=zurich&ft:locale=en-US) : Starting from Enterprise Asset Management version 9.1.0, a new field Shipment quantity has been added to the Shipment Details form. The Shipment quantity field displays the quantity of assets shipped for the shipment record. [Enterprise Asset Management demo data migration](https://www.servicenow.com/docs/access?context=install-eam-demo-data&family=zurich&ft:locale=en-US) : All Enterprise Asset Management demo data has migrated from the Enterprise Asset Management application to either the EAM Demo Data application or Indoor Mapping for Assets application. The EAM Demo Data application contains all Enterprise Asset Management demo data except for indoor mapping-related demo data, which is now included in the Indoor Mapping for Assets application. Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. [Asset performance dashboard in the Asset analytics view](https://www.servicenow.com/docs/access?context=eam-asset-dboard&family=zurich&ft:locale=en-US) : The Asset performance dashboard in the Asset analytics view of the Enterprise Asset Workspace includes scorecards for Availability, Mean time to repair device (MTTR), and Mean time between failures (MTBF). The Asset availability and related KPIs report and the Asset total time spent report are displayed in the contextual sidebar of the asset form. [Stock orders and Transfer orders tabs for stock rules in Enterprise Asset Workspace](https://www.servicenow.com/docs/access?context=create-eamstockrules&family=zurich&ft:locale=en-US) : The Stock orders tab on a stock rule shows all the stock orders that were created using that specific stock rule. The Transfer orders tab on a stock rule lists all the transfer orders that were generated using that particular stock rule. [Inventory availability tab on the asset form in the Enterprise Asset Workspace](https://www.servicenow.com/docs/access?context=identify-inventory-availability-eam&family=zurich&ft:locale=en-US) : The Inventory availability tab on the asset form lists all available replacement assets and parts or their substitutes in local and remote stockrooms. The Purchase lead time column displays the average number of days that it would take to procure a new asset through a new purchase order. [Failure and resolution list in the Admin center](https://www.servicenow.com/docs/access?context=manage-failure-res-codes-eam&family=zurich&ft:locale=en-US) : The Failure and resolution list in the Admin center of the Enterprise Asset Workspace provides options to create, update, and import failure and resolution codes. [Failure code and Resolution code fields on repair order task forms](https://www.servicenow.com/docs/access?context=troubleshoot-eam-assets-for-repair&family=zurich&ft:locale=en-US) : The Failure code and Resolution code fields appear on repair order task forms. As an asset technician, you can do the following: * On the Troubleshoot asset task form, select a predefined code in the Failure code field. * On the Repair asset task form, select predefined codes in both the Failure code and Resolution code fields. * On the Evaluate asset task form and the Repair order line form, only view the failure code and resolution code selected in the previous tasks. [Location field on the work order and work order task forms for linear assets](https://www.servicenow.com/docs/access?context=create-eam-work-order&family=zurich&ft:locale=en-US) : For a linear asset, the Location field on the work order and work order task forms in the Enterprise Asset Workspace shows a pencil icon (). Selecting this icon opens a map where you can select a marker location between the start and end markers. [Acknowledge Recall button and Enterprise Recall Tasks tab](https://www.servicenow.com/docs/access?context=acknowledge-recalled-assets-eam&family=zurich&ft:locale=en-US) : When an enterprise recall order is created in the Enterprise Asset Workspace, the Acknowledge Recall button appears. When you select this button, an Acknowledgment task is generated and listed under the Enterprise Recall Tasks tab to confirm whether you want to continue with the recall process. [Aisle and space field on the stockroom audit form](https://www.servicenow.com/docs/access?context=audit-eam-assetinventory&family=zurich&ft:locale=en-US) : When the audit is for a stockroom, the Aisle and space field appears on the audit form in the Enterprise Asset Workspace. [Custom Firmware CPE mapping in the Enterprise Asset Management Content Service](https://www.servicenow.com/docs/access?context=optin-cs-eam&family=zurich&ft:locale=en-US) : The Custom Firmware CPE mapping option enables you to opt in to the Enterprise Asset Management Content Service to improve the normalization process. The Exclude from content service option on the Custom firmware CPE mapping form enables you to exclude these transactions from being shared with the Content Service. [Columns for OT entity and Parent asset attribute in the bulk import templates](https://www.servicenow.com/docs/access?context=overview-bulk-import-eam&family=zurich&ft:locale=en-US) : The bulk import templates include the OT entity and Parent asset attribute columns. When the OT Asset Management application is activated, you can bulk import hardware assets and models in both the Enterprise Asset Workspace and the OT Asset Workspace only if the OT entity column is marked as TRUE. With the Parent asset attribute, you can choose to identify the parent of a child asset using either the asset tag, serial number, or MAC address. [OT entity column in the Advanced Shipment Notification template](https://www.servicenow.com/docs/access?context=asn-eam&family=zurich&ft:locale=en-US) : The Advanced Shipment Notification template includes the OT entity column. When this column is set to TRUE for hardware models, it creates OT hardware assets in the OT Asset Workspace. [Hardware Asset Reclamation Lines tab on OT hardware asset reclamation requests](https://www.servicenow.com/docs/access?context=ot-asset-ws-otam&family=zurich&ft:locale=en-US) : When a reclamation request for an OT hardware asset is created, a hardware reclamation request line is generated and displayed on the Hardware Asset Reclamation Lines tab in the OT Asset Workspace. [OT stock rule check box on the Stock rule form](https://www.servicenow.com/docs/access?context=create-eamstockrules&family=zurich&ft:locale=en-US) : The OT stock rule check box appears on the stock rule form only for hardware models in both the OT Asset Workspace and Enterprise Asset Workspace. However, only the OT asset manager can select or clear this check box in the OT Asset Workspace. The OT stock rule check box indicates whether the stock rule was created in the OT Asset Workspace. [Bulk import instructions for assets](https://www.servicenow.com/docs/access?context=overview-bulk-import-eam&family=zurich&ft:locale=en-US) : The Bulk import instructions option that appears on the contextual sidebar provides guidance on assigning a parent asset when importing assets in bulk. [Report table field values on the TCO comparative report](https://www.servicenow.com/docs/access?context=ot-asset-ws-otam&family=zurich&ft:locale=en-US) : The Report table field on the TCO comparative report shows the Hardware option in the OT Asset Workspace. [Renamed the Pick task required field in the Stockroom details form](https://www.servicenow.com/docs/access?context=enable-pick-task-for-stockroom-eam&family=zurich&ft:locale=en-US) : The Pick task required field in the Stockroom details form has been renamed Warehouse tasks required. This field supports enabling both the Asset put away task and the Asset pick task for the stockroom in the Hardware Asset Workspace. | [ ] ## Removed Between your current release family and Zurich, some Enterprise Asset Management features or functionality were removed. {#dfrn3-enterpriseassetmanagement-summary__entry__20} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Deprecations Between your current release family and Zurich, some Enterprise Asset Management features or functionality were deprecated. {#dfrn3-enterpriseassetmanagement-summary__entry__26} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | Now LLM Service : Gemma 4 joins our growing portfolio of open-weight models available through Now LLM Service. The latest industry advancements are available alongside sovereignty-focused options. All models are hosted and governed by ServiceNow with the same infrastructure and data protections. Older models will remain available for existing published AI skills, agents, and agentic workflows, but will no longer be available for new development or configuration. For details, see the [KB3066214: ServiceNow Otto Model Upgrades](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB3066214) article in the Now Support Knowledge Base. [Enterprise model and asset import templates](https://www.servicenow.com/docs/access?context=download-seeded-template-manual-bulk-imports&family=zurich&ft:locale=en-US) : Enterprise model and asset import templates that were previously generated from Enterprise Asset Management staging tables have been replaced with seeded import templates. The Classification (classification) column in the Enterprise good model \[sn_ent_model\] table has been deprecated and renamed as Classification (Deprecated). The data from this column is available in the new Classification (classification_code) column in the Product model \[cmdb_model\] table. | [ ] ## Activation information Review information on how to activate Enterprise Asset Management. {#dfrn3-enterpriseassetmanagement-summary__entry__32} | Release | Release notes | |-|-| | Yokohama | Activation information : Install the following applications by requesting them from ServiceNow Store: * Enterprise Asset Management * Enterprise Asset Management for Healthcare * OT Asset Management * Expanded Model and Asset Classes Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). Important: Enterprise Asset Management, Enterprise Asset Management for Healthcare, Operational Technology (OT) Asset Management, and Expanded Model and Asset Classes are available in ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Zurich | Activation information : Install the following applications by requesting them from the ServiceNow Store: * Enterprise Asset Management * Enterprise Asset Management for Healthcare * OT Asset Management * Expanded Model and Asset Classes Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: Enterprise Asset Management, Enterprise Asset Management for Healthcare, Operational Technology (OT) Asset Management, and Expanded Model and Asset Classes are available in ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Enterprise Asset Management we have noted them here. {#dfrn3-enterpriseassetmanagement-summary__entry__38} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Enterprise Asset Management we have noted them here. {#dfrn3-enterpriseassetmanagement-summary__entry__44} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Enterprise Asset Management, such as specific requirements or compliance levels. {#dfrn3-enterpriseassetmanagement-summary__entry__50} | Release | Release notes | |-|-| | Yokohama | Accessibility information : Accessibility improvements : Accessibility improvements were completed to create a configurable workspace that supports WCAG 2.1 Level AA conformance. Reflow : The configurable workspace supports reflow, which enables pages and content to be zoomed up to 400% through your browser settings without loss of content or functionality. Additionally, content can be enlarged without scrolling in two dimensions at a width equivalent to 320 CSS pixels or a height equivalent to 256 CSS pixels. Page layouts are transformed into a vertical, stacked view automatically when users increase browser zoom to 400%. This enhancement helps users with low vision or who have trouble seeing web content in a browser due to monitor size, device type, poor lighting, or other situations. Reflow can be turned off with a system property for instances, experiences, and pages. See [Reflow for Configurable Workspace](https://www.servicenow.com/docs/access?context=auto-reflow&family=yokohama&ft:locale=en-US) for details. | | Zurich | Accessibility information : Dark theme : The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability. | [ ] ## Localization information If there are specific localization considerations for Enterprise Asset Management we have noted them here. {#dfrn3-enterpriseassetmanagement-summary__entry__56} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Enterprise Asset Management we have noted them here. {#dfrn3-enterpriseassetmanagement-summary__entry__62} | Release | Release notes | |-|-| | Yokohama | * Streamline firmware management with the new Firmware model class. * Get normalization coverage for firmware that is embedded into your industrial and IT hardware-based Operational Technology (OT) assets. * Achieve synchronization between physical assets and configuration items (CIs) for Operational Technology (OT) assets through MAC addresses. * Streamline OT Asset Management (OTAM) licensing to include hardware resource categories for OT hardware assets to access OT Asset Management features and workflows. * Get support for hardware models and OT hardware assets in the OT Asset Management workspace. * Benefit from accessibility improvements to create a configurable workspace that supports Web Content Accessibility Guidelines (WCAG) 2.1 Level AA conformance. See [Enterprise Asset Management](https://www.servicenow.com/docs/access?context=enterprise-asset-management&family=yokohama&ft:locale=en-US) for more information. | | Zurich | * Organize related assets into hierarchical asset groups and subgroups to enable consolidated reporting, streamline maintenance workflows, and provide clear dependency mapping. * Create scalable templates to evaluate the condition of enterprise assets, which helps to detect issues early, optimize maintenance planning, and maximize asset lifespan. * Achieve operational efficiency by evaluating how effectively your assets are functioning and being used, through reports based on asset key performance indicators in the Asset analytics view. * Manage supply and demand originating from service locations or other stockrooms through local stock or distribution channels using the Inventory insights tab in the stockroom record. You can also compare multiple stockrooms at the same time. * Gain insights into asset failure reasons and resolution actions using the failure and resolution codes in the Enterprise Asset Workspace. See [Enterprise Asset Management](https://www.servicenow.com/docs/access?context=enterprise-asset-management&family=zurich&ft:locale=en-US) for more information. | [ ]