--- sourceDocument: zurich Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/delta-yokohama-zurich Release : - zurich ft:locale : - en-US ft:publication_title : - zurich Combined Product Files ft:clusterId : - delta3zy bundleId : - delta3zy --- # Combined External Content Connectors release notes for upgrades from Yokohama to Zurich # Combined External Content Connectors release notes for upgrades from Yokohama to Zurich {#ariaid-title1} Release version: Zurich Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 15 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined External Content Connectors Release Notes for Upgrades from Yokohama to Zurich This consolidated release note provides ServiceNow customers with essential information about upgrading External Content Connectors from the Yokohama to the Zurich release. It highlights new features, changes, activation steps, requirements, and key improvements relevant to managing and configuring external content connectors within the ServiceNow AI Platform. Show full answer Show less ## New Features * **Connector Admin Role:** Introduction of the `snextconn.xccadmin` role that enables users to create, configure, and review external content connectors and crawls. * **Expanded External Content Connectors:** Zurich adds numerous new connectors enabling retrieval of searchable content and metadata from popular applications and platforms such as Adobe Experience Manager as a Cloud Service, Asana, Docusign, Dropbox, GitHub Enterprise Cloud, HubSpot, Lucidchart, Miro, monday.com, Notion, SAP DMS, Smartsheet, Trello, WordPress, Workday, Zoom, Adobe Acrobat Sign, Aha! Roadmaps, Cornerstone, Fluid Topics, ManageEngine, Workvivo, and more. * **User Mapping Permission Settings:** Configure mappings between source system users and ServiceNow AI Platform users by specifying matching fields to preserve access permissions. * **Content and Permission Crawl Statistics:** Review detailed statistics about documents retrieved in content crawls and permissions retrieved in user permission crawls. * **Analytics:** Access redesigned analytics pages to analyze connector performance and behavior over selected time periods directly from the connector editor. * **Webcrawler Connector:** The previous predefined web sources connector is now consolidated into a more flexible Webcrawler connector that supports both predefined and custom web sources with sitemap URL support for improved content retrieval. * **Search Integration:** Ability to add external content search results to Now Assist in Virtual Agent conversations, enhancing the information scope available to end users. * **Semantic Vector Indexing:** Support for semantic vector indexing across all external content connectors to improve search recall for crawled content. * **Content Filtering:** Filter Google Drive content by labels to target specific content items during crawls. * **Warning Messages:** UI alerts notify users when indexed document counts approach the 1,000,000 document limit to proactively manage indexing capacity. ## Changes * **Connector Creation UI:** Updated with optional steps to configure user permission crawls and link connector search sources to search profiles during creation or later via the connector editor. * **Connection Settings:** Atlassian Jira Cloud connector no longer requires instance ID. Microsoft OneDrive, SharePoint Online, and Teams connectors now accept certificate SHA1 thumbprint hashes in both hexadecimal and base64 formats. * **Webcrawler Enhancements:** Added sitemap support to enable crawling of URLs listed in sitemaps starting from the crawl's initial URL. * **Crawl History Improvements:** Start point links for scheduled partial content crawls are now accessible in crawl lists and histories for easier tracking. * **Role-Based Access Control (RBAC):** Limited RBAC support added in Atlassian Confluence Cloud connector to map source system user and group permissions to ServiceNow AI Platform users. * **UI Terminology:** 'New' replaces 'Create' on the External Content Admin Home page for starting connector creation. * **Coral Theme:** Coral is introduced as the new default theme for portal, web, and mobile experiences using Next Experience or Core UI, including an optional dark theme. ## Activation and Requirements * **Activation:** External Content Connectors require installation of the External Content Connectors Application Suite plugin via the ServiceNow Store. Additional plugins for ServiceNow product documentation and Webcrawler connectors must be activated separately after the suite. * **Inbound mTLS:** Instances must have inbound mutual TLS support enabled for running connector crawls; this is automatically activated upon installing the Application Suite plugin if not already enabled. * **Browser Support:** For optimal performance, use the latest versions of Google Chrome or Mozilla Firefox. Internet Explorer is not supported. ## Removed and Deprecated Features No features or functionality were removed or deprecated between Yokohama and Zurich releases. ## Practical Implications for ServiceNow Customers * Customers can leverage a broad range of new connectors to integrate and index content from diverse external systems, enhancing AI-powered search and Virtual Agent capabilities. * Improved UI and analytics facilitate easier connector management and performance monitoring. * Enhanced user permission mapping and RBAC support help maintain secure and accurate access controls for indexed content. * Semantic vector indexing and content filtering improve search relevance and precision for end users. * Proactive indexing warnings help avoid performance bottlenecks due to document limits. * Activation guidance and requirements ensure smooth upgrade and deployment experiences. Consolidated page of all release notes for External Content Connectors from Yokohama to Zurich. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family External Content Connectors release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Zurich. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading External Content Connectors to Zurich Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-externalcontentconnectors-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## New features Between your current release family and Zurich, new features were introduced for External Content Connectors. {#dfrn3-externalcontentconnectors-summary__entry__8} | Release | Release notes | |-|-| | Yokohama | [Connector admin role](https://www.servicenow.com/docs/access?context=installed-with-ext-content-connectors&family=yokohama&ft:locale=en-US) : Users with the sn_ext_conn.xcc_admin role can create, configure, and review details for external content connectors and crawls. [Adobe Experience Manager as a Cloud Service external content connector](https://www.servicenow.com/docs/access?context=adobe-expmgr-cs-external-content-connector&family=yokohama&ft:locale=en-US) : Retrieve searchable content and metadata from your Adobe Experience Manager as a Cloud Service source system. [Asana external content connector](https://www.servicenow.com/docs/access?context=asana-external-content-connector&family=yokohama&ft:locale=en-US) : Retrieve searchable content and metadata from your Asana source system. [Docusign external content connector](https://www.servicenow.com/docs/access?context=docusign-external-content-connector&family=yokohama&ft:locale=en-US) : Retrieve searchable content and metadata from your Docusign source system. [Dropbox external content connector](https://www.servicenow.com/docs/access?context=dropbox-external-content-connector&family=yokohama&ft:locale=en-US) : Retrieve searchable content and metadata from your Dropbox source system. [GitHub Enterprise Cloud external content connector](https://www.servicenow.com/docs/access?context=github-enterprise-cloud-external-content-connector&family=yokohama&ft:locale=en-US) : Retrieve searchable content and metadata from your GitHub Enterprise Cloud source system. [HubSpot external content connector](https://www.servicenow.com/docs/access?context=hubspot-external-content-connector&family=yokohama&ft:locale=en-US) : Retrieve searchable content and metadata from your HubSpot source system. [Lucidchart external content connector](https://www.servicenow.com/docs/access?context=lucidchart-external-content-connector&family=yokohama&ft:locale=en-US) : Retrieve searchable content and metadata from your Lucidchart source system. [Miro external content connector](https://www.servicenow.com/docs/access?context=miro-external-content-connector&family=yokohama&ft:locale=en-US) : Retrieve searchable content and metadata from your Miro source system. [monday.com external content connector](https://www.servicenow.com/docs/access?context=monday-com-external-content-connector&family=yokohama&ft:locale=en-US) : Retrieve searchable content and metadata from your monday.com source system. [Notion external content connector](https://www.servicenow.com/docs/access?context=notion-external-content-connector&family=yokohama&ft:locale=en-US) : Retrieve searchable content and metadata from your Notion source system. [SAP DMS external content connector](https://www.servicenow.com/docs/access?context=sap-dms-external-content-connector&family=yokohama&ft:locale=en-US) : Retrieve searchable content and metadata from your SAP DMS source system. [Smartsheet external content connector](https://www.servicenow.com/docs/access?context=smartsheet-external-content-connector&family=yokohama&ft:locale=en-US) : Retrieve searchable content and metadata from your Smartsheet source system. [Trello external content connector](https://www.servicenow.com/docs/access?context=trello-external-content-connector&family=yokohama&ft:locale=en-US) : Retrieve searchable content and metadata from your Trello source system. [WordPress external content connector](https://www.servicenow.com/docs/access?context=wordpress-external-content-connector&family=yokohama&ft:locale=en-US) : Retrieve searchable content and metadata from your WordPress source system. [Workday external content connector](https://www.servicenow.com/docs/access?context=workday-external-content-connector&family=yokohama&ft:locale=en-US) : Retrieve searchable content and metadata from your Workday source system. [Zoom external content connector](https://www.servicenow.com/docs/access?context=zoom-external-content-connector&family=yokohama&ft:locale=en-US) : Retrieve searchable content and metadata from your Zoom source system. [Configure user mapping permission settings](https://www.servicenow.com/docs/access?context=configure-user-mapping-settings-external-content-connector&family=yokohama&ft:locale=en-US) : Specify the source system and User \[sys_user\] table fields to examine for matches when an external content connector maps source system users to your ServiceNow AI Platform users. [Statistics for content crawls](https://www.servicenow.com/docs/access?context=document-statistics-external-content-connectors&family=yokohama&ft:locale=en-US) : Review statistics about the documents (items or files with searchable content and metadata) retrieved by a content crawl. [Statistics for user permission crawls](https://www.servicenow.com/docs/access?context=permission-statistics-external-content-connectors&family=yokohama&ft:locale=en-US) : Review statistics about the permissions (user and group-membership security principals) retrieved by a user permission crawl. [Analytics](https://www.servicenow.com/docs/access?context=analytics-external-content-connectors&family=yokohama&ft:locale=en-US) : Review metrics that show how your external content connector has run over time. [Amazon S3 external content connector](https://www.servicenow.com/docs/access?context=amazon-s3-external-content-connector&family=yokohama&ft:locale=en-US) : Retrieve searchable content and metadata from buckets in your Amazon S3 source system. [Box external content connector](https://www.servicenow.com/docs/access?context=box-external-content-connector&family=yokohama&ft:locale=en-US) : Retrieve searchable content and metadata from user boxes in your Box source system. [GitLab external content connector](https://www.servicenow.com/docs/access?context=gitlab-external-content-connector&family=yokohama&ft:locale=en-US) : Retrieve searchable content and metadata from issues, wikis, merge requests, tags, branches, and commits in your GitLab source system's groups, projects, and repositories. [Microsoft OneDrive external content connector](https://www.servicenow.com/docs/access?context=microsoft-onedrive-external-content-connector&family=yokohama&ft:locale=en-US) : Retrieve searchable content and metadata from individual drives in your Microsoft OneDrive source system. [Microsoft Viva Engage external content connector](https://www.servicenow.com/docs/access?context=microsoft-viva-engage-external-content-connector&family=yokohama&ft:locale=en-US) : Retrieve searchable content and metadata from conversations in your Microsoft Viva Engage source system's communities. [ServiceNow instance external content connector](https://www.servicenow.com/docs/access?context=servicenow-instance-external-content-connector&family=yokohama&ft:locale=en-US) : Retrieve searchable content and metadata from KB articles in your ServiceNow AI Platform instance. [Webcrawler external content connector](https://www.servicenow.com/docs/access?context=webcrawler-external-content-connector&family=yokohama&ft:locale=en-US) : Retrieve searchable content and metadata from pages and subdomains in public web sources. Select a predefined web source or specify a custom web source. [Zendesk Guide external content connector](https://www.servicenow.com/docs/access?context=zendesk-guide-external-content-connector&family=yokohama&ft:locale=en-US) : Retrieve searchable content and metadata from articles in your Zendesk Guide source system's knowledge bases. [Statistics for content crawls](https://www.servicenow.com/docs/access?context=document-statistics-external-content-connectors&family=yokohama&ft:locale=en-US) : Review statistics for searchable items retrieved by a content crawl. [Statistics for user permission crawls](https://www.servicenow.com/docs/access?context=permission-statistics-external-content-connectors&family=yokohama&ft:locale=en-US) : Review statistics for user and group permissions retrieved by a user permission crawl. [Atlassian Jira Cloud external content connector](https://www.servicenow.com/docs/access?context=create-ext-cont-connector-jira&family=yokohama&ft:locale=en-US) : Retrieve searchable content and user permissions from projects in your Atlassian Jira Cloud source system. [Google Drive external content connector](https://www.servicenow.com/docs/access?context=create-ext-cont-connector-gdrive&family=yokohama&ft:locale=en-US) : Retrieve searchable content and user permissions from shared drives in your Google Drive source system. [Microsoft Teams external content connector](https://www.servicenow.com/docs/access?context=create-ext-cont-connector-msteams&family=yokohama&ft:locale=en-US) : Retrieve searchable content and user permissions from teams in your Microsoft Teams source system. [ServiceNow product documentation external content connectors](https://www.servicenow.com/docs/access?context=create-ext-cont-connector-snowdoc&family=yokohama&ft:locale=en-US) : Retrieve searchable content from the ServiceNow product documentation site. [Slack external content connector](https://www.servicenow.com/docs/access?context=create-ext-cont-connector-slack&family=yokohama&ft:locale=en-US) : Retrieve searchable content and user permissions from public channels in your Slack source system. [Warning messages for indexed document counts](https://www.servicenow.com/docs/access?context=exploring-ext-cont-connectors&family=yokohama&ft:locale=en-US) : When an external content connector's indexed document count exceeds 800,000, a warning message appears in the connector's UI to indicate that it's approaching the indexing limit of 1,000,000 documents. [Add external content search results to Now Assist in Virtual Agent conversations](https://www.servicenow.com/docs/access?context=add-ext-cont-srch-src-na-va&family=yokohama&ft:locale=en-US) : Expand the range of information available to Virtual Agent users by adding external content search results to Now Assist in Virtual Agent conversations. [Semantic vector indexing for crawled content](https://www.servicenow.com/docs/access?context=semantic-search-ais&family=yokohama&ft:locale=en-US) : Improve recall for external content searches with support for semantic vector indexing of crawled content. Semantic vector indexing is supported for all external content connectors. | | Zurich | [Filter content by label](https://www.servicenow.com/docs/access?context=filter-content-label-google-drive-external-content-connector&family=zurich&ft:locale=en-US) : Configure your Google Drive external content connectors to only retrieve content items that have one or more of a specified set of label values applied. [Adobe Acrobat Sign external content connector](https://www.servicenow.com/docs/access?context=adobe-acrobat-sign-external-content-connector&family=zurich&ft:locale=en-US) : Retrieve searchable content and metadata from your Adobe Acrobat Sign source system. [Aha! Roadmaps external content connector](https://www.servicenow.com/docs/access?context=aha-roadmaps-external-content-connector&family=zurich&ft:locale=en-US) : Retrieve searchable content and metadata from your Aha! Roadmaps source system. [Cornerstone external content connector](https://www.servicenow.com/docs/access?context=cornerstone-external-content-connector&family=zurich&ft:locale=en-US) : Retrieve searchable content and metadata from your Cornerstone source system. [Fluid Topics external content connector](https://www.servicenow.com/docs/access?context=fluid-topics-external-content-connector&family=zurich&ft:locale=en-US) : Retrieve searchable content and metadata from your Fluid Topics source system. [ManageEngine external content connector](https://www.servicenow.com/docs/access?context=manageengine-external-content-connector&family=zurich&ft:locale=en-US) : Retrieve searchable content and metadata from your ManageEngine source system. [Workvivo external content connector](https://www.servicenow.com/docs/access?context=workvivo-external-content-connector&family=zurich&ft:locale=en-US) : Retrieve searchable content and metadata from your Workvivo source system. [Connector admin role](https://www.servicenow.com/docs/access?context=installed-with-ext-content-connectors&family=zurich&ft:locale=en-US) : Users with the sn_ext_conn.xcc_admin role can create, configure, and review details for external content connectors and crawls. [Adobe Experience Manager as a Cloud Service external content connector](https://www.servicenow.com/docs/access?context=adobe-expmgr-cs-external-content-connector&family=zurich&ft:locale=en-US) : Retrieve searchable content and metadata from your Adobe Experience Manager as a Cloud Service source system. [Asana external content connector](https://www.servicenow.com/docs/access?context=asana-external-content-connector&family=zurich&ft:locale=en-US) : Retrieve searchable content and metadata from your Asana source system. [Docusign external content connector](https://www.servicenow.com/docs/access?context=docusign-external-content-connector&family=zurich&ft:locale=en-US) : Retrieve searchable content and metadata from your Docusign source system. [Dropbox external content connector](https://www.servicenow.com/docs/access?context=dropbox-external-content-connector&family=zurich&ft:locale=en-US) : Retrieve searchable content and metadata from your Dropbox source system. [GitHub Enterprise Cloud external content connector](https://www.servicenow.com/docs/access?context=github-enterprise-cloud-external-content-connector&family=zurich&ft:locale=en-US) : Retrieve searchable content and metadata from your GitHub Enterprise Cloud source system. [HubSpot external content connector](https://www.servicenow.com/docs/access?context=hubspot-external-content-connector&family=zurich&ft:locale=en-US) : Retrieve searchable content and metadata from your HubSpot source system. [Lucidchart external content connector](https://www.servicenow.com/docs/access?context=lucidchart-external-content-connector&family=zurich&ft:locale=en-US) : Retrieve searchable content and metadata from your Lucidchart source system. [Miro external content connector](https://www.servicenow.com/docs/access?context=miro-external-content-connector&family=zurich&ft:locale=en-US) : Retrieve searchable content and metadata from your Miro source system. [monday.com external content connector](https://www.servicenow.com/docs/access?context=monday-com-external-content-connector&family=zurich&ft:locale=en-US) : Retrieve searchable content and metadata from your monday.com source system. [Notion external content connector](https://www.servicenow.com/docs/access?context=notion-external-content-connector&family=zurich&ft:locale=en-US) : Retrieve searchable content and metadata from your Notion source system. [SAP DMS external content connector](https://www.servicenow.com/docs/access?context=sap-dms-external-content-connector&family=zurich&ft:locale=en-US) : Retrieve searchable content and metadata from your SAP DMS source system. [Smartsheet external content connector](https://www.servicenow.com/docs/access?context=smartsheet-external-content-connector&family=zurich&ft:locale=en-US) : Retrieve searchable content and metadata from your Smartsheet source system. [Trello external content connector](https://www.servicenow.com/docs/access?context=trello-external-content-connector&family=zurich&ft:locale=en-US) : Retrieve searchable content and metadata from your Trello source system. [WordPress external content connector](https://www.servicenow.com/docs/access?context=wordpress-external-content-connector&family=zurich&ft:locale=en-US) : Retrieve searchable content and metadata from your WordPress source system. [Workday external content connector](https://www.servicenow.com/docs/access?context=workday-external-content-connector&family=zurich&ft:locale=en-US) : Retrieve searchable content and metadata from your Workday source system. [Zoom external content connector](https://www.servicenow.com/docs/access?context=zoom-external-content-connector&family=zurich&ft:locale=en-US) : Retrieve searchable content and metadata from your Zoom source system. [Configure user mapping permission settings](https://www.servicenow.com/docs/access?context=configure-user-mapping-settings-external-content-connector&family=zurich&ft:locale=en-US) : Specify the source system and User \[sys_user\] table fields to examine for matches when an external content connector maps source system users to your ServiceNow AI Platform users. [Statistics for content crawls](https://www.servicenow.com/docs/access?context=document-statistics-external-content-connectors&family=zurich&ft:locale=en-US) : Review statistics about the documents (items or files with searchable content and metadata) retrieved by a content crawl. [Statistics for user permission crawls](https://www.servicenow.com/docs/access?context=permission-statistics-external-content-connectors&family=zurich&ft:locale=en-US) : Review statistics about the permissions (user and group-membership security principals) retrieved by a user permission crawl. [Analytics](https://www.servicenow.com/docs/access?context=analytics-external-content-connectors&family=zurich&ft:locale=en-US) : Review metrics that show how your external content connector has run over time. [Amazon S3 external content connector](https://www.servicenow.com/docs/access?context=amazon-s3-external-content-connector&family=zurich&ft:locale=en-US) : Retrieve searchable content and metadata from buckets in your Amazon S3 source system. [Box external content connector](https://www.servicenow.com/docs/access?context=box-external-content-connector&family=zurich&ft:locale=en-US) : Retrieve searchable content and metadata from user boxes in your Box source system. [GitLab external content connector](https://www.servicenow.com/docs/access?context=gitlab-external-content-connector&family=zurich&ft:locale=en-US) : Retrieve searchable content and metadata from issues, wikis, merge requests, tags, branches, and commits in your GitLab source system's groups, projects, and repositories. [Microsoft OneDrive external content connector](https://www.servicenow.com/docs/access?context=microsoft-onedrive-external-content-connector&family=zurich&ft:locale=en-US) : Retrieve searchable content and metadata from individual drives in your Microsoft OneDrive source system. [Microsoft Viva Engage external content connector](https://www.servicenow.com/docs/access?context=microsoft-viva-engage-external-content-connector&family=zurich&ft:locale=en-US) : Retrieve searchable content and metadata from conversations in your Microsoft Viva Engage source system's communities. [ServiceNow instance external content connector](https://www.servicenow.com/docs/access?context=servicenow-instance-external-content-connector&family=zurich&ft:locale=en-US) : Retrieve searchable content and metadata from KB articles in your ServiceNow AI Platform instance. [Webcrawler external content connector](https://www.servicenow.com/docs/access?context=webcrawler-external-content-connector&family=zurich&ft:locale=en-US) : Retrieve searchable content and metadata from pages and subdomains in public web sources. Select a predefined web source or specify a custom web source. [Zendesk Guide external content connector](https://www.servicenow.com/docs/access?context=zendesk-guide-external-content-connector&family=zurich&ft:locale=en-US) : Retrieve searchable content and metadata from articles in your Zendesk Guide source system's knowledge bases. [Statistics for content crawls](https://www.servicenow.com/docs/access?context=document-statistics-external-content-connectors&family=zurich&ft:locale=en-US) : Review statistics for searchable items retrieved by a content crawl. [Statistics for user permission crawls](https://www.servicenow.com/docs/access?context=permission-statistics-external-content-connectors&family=zurich&ft:locale=en-US) : Review statistics for user and group permissions retrieved by a user permission crawl. | [ ] ## Changes Between your current release family and Zurich, some changes were made to existing External Content Connectors features. {#dfrn3-externalcontentconnectors-summary__entry__14} | Release | Release notes | |-|-| | Yokohama | [Connector creation UI](https://www.servicenow.com/docs/access?context=creating-ext-cont-connectors&family=yokohama&ft:locale=en-US) : The connector creation UI now includes optional steps for configuring user permission crawls (for connectors that support them) and for linking connector search sources to your search profiles. If you want to change these settings for an existing connector, you can configure these settings from the connector editor. [Analytics](https://www.servicenow.com/docs/access?context=analytics-external-content-connectors&family=yokohama&ft:locale=en-US) : Analyze connector performance and behavior in a selected time period using the redesigned Analytics page. You can access this page from the connector editor. [Atlassian Jira Cloud connection settings](https://www.servicenow.com/docs/access?context=create-ext-cont-connector-jira&family=yokohama&ft:locale=en-US) : The Atlassian Jira Cloud external content connector no longer requires your Atlassian Jira Cloud instance ID as a connection setting. [Microsoft OneDrive connection settings](https://www.servicenow.com/docs/access?context=create-ext-cont-connector-microsoft-onedrive&family=yokohama&ft:locale=en-US) : The Microsoft OneDrive external content connector now accepts certificate SHA1 thumbprint hashes in hexadecimal format as well as in base64-encoded format. [Microsoft SharePoint Online connection settings](https://www.servicenow.com/docs/access?context=create-ext-cont-connector-mspo&family=yokohama&ft:locale=en-US) : The Microsoft SharePoint Online external content connector now accepts certificate SHA1 thumbprint hashes in hexadecimal format as well as in base64-encoded format. [Microsoft Teams connection settings](https://www.servicenow.com/docs/access?context=create-ext-cont-connector-msteams&family=yokohama&ft:locale=en-US) : The Microsoft Teams external content connector now accepts certificate SHA1 thumbprint hashes in hexadecimal format as well as in base64-encoded format. [Connector creation UI](https://www.servicenow.com/docs/access?context=creating-ext-cont-connectors&family=yokohama&ft:locale=en-US) : The connector creation UI now includes optional steps for configuring the new connector's crawl settings and creating and scheduling crawls for it. You can still configure these settings from the connector editor, so you can skip these steps during connector creation if you want to configure crawl settings and create crawls later on. [Webcrawler external content connector](https://www.servicenow.com/docs/access?context=webcrawler-external-content-connector&family=yokohama&ft:locale=en-US) : The predefined web sources external content connector has been subsumed into the new Webcrawler external content connector, which allows you to specify a custom web source or select a predefined one. [New UI for creating external content connectors](https://www.servicenow.com/docs/access?context=creating-ext-cont-connectors&family=yokohama&ft:locale=en-US) : On the External Content Admin Home page, you now select New instead of Create to create a new connector. Next, you select the appropriate source system type on the Choose source page. Finally, you fill in required values on the Connector details page. | | Zurich | [Sitemap support in the Webcrawler external content connector](https://www.servicenow.com/docs/access?context=webcrawler-external-content-connector&family=zurich&ft:locale=en-US) : Retrieve content and links from URLs found in sitemaps defined for your web source system when running content crawls for the Webcrawler external content connector. A content crawl only retrieves sitemap URLs that include the crawl's starting point URL. [Start point links for scheduled partial content crawls](https://www.servicenow.com/docs/access?context=create-content-crawl-external-content-connector&family=zurich&ft:locale=en-US) : View the start point for a scheduled partial content crawl via a link in its entry in the the external content connector's list of crawls. [Start point links in partial content crawl history entries](https://www.servicenow.com/docs/access?context=review-crawl-ext-cont-connector&family=zurich&ft:locale=en-US) : View the start point for a scheduled partial content crawl via a link in its crawl history entries. [Limited Role-Based Access Control (RBAC) support in the Atlassian](https://www.servicenow.com/docs/access?context=atlassian-confluence-cloud-external-content-connector&family=zurich&ft:locale=en-US) Confluence Cloud external content connector : Map source system user and group permissions assigned via RBAC roles to users in your ServiceNow AI Platform instance. [Connector creation UI](https://www.servicenow.com/docs/access?context=creating-ext-cont-connectors&family=zurich&ft:locale=en-US) : The connector creation UI now includes optional steps for configuring user permission crawls (for connectors that support them) and for linking connector search sources to your search profiles. If you want to change these settings for an existing connector, you can configure these settings from the connector editor. [Analytics](https://www.servicenow.com/docs/access?context=analytics-external-content-connectors&family=zurich&ft:locale=en-US) : Analyze connector performance and behavior in a selected time period using the redesigned Analytics page. You can access this page from the connector editor. [Atlassian Jira Cloud connection settings](https://www.servicenow.com/docs/access?context=create-ext-cont-connector-jira&family=zurich&ft:locale=en-US) : The Atlassian Jira Cloud external content connector no longer requires your Atlassian Jira Cloud instance ID as a connection setting. [Microsoft OneDrive connection settings](https://www.servicenow.com/docs/access?context=create-ext-cont-connector-microsoft-onedrive&family=zurich&ft:locale=en-US) : The Microsoft OneDrive external content connector now accepts certificate SHA1 thumbprint hashes in hexadecimal format as well as in base64-encoded format. [Microsoft SharePoint Online connection settings](https://www.servicenow.com/docs/access?context=create-ext-cont-connector-mspo&family=zurich&ft:locale=en-US) : The Microsoft SharePoint Online external content connector now accepts certificate SHA1 thumbprint hashes in hexadecimal format as well as in base64-encoded format. [Microsoft Teams connection settings](https://www.servicenow.com/docs/access?context=create-ext-cont-connector-msteams&family=zurich&ft:locale=en-US) : The Microsoft Teams external content connector now accepts certificate SHA1 thumbprint hashes in hexadecimal format as well as in base64-encoded format. [Connector creation UI](https://www.servicenow.com/docs/access?context=creating-ext-cont-connectors&family=zurich&ft:locale=en-US) : The connector creation UI now includes optional steps for configuring the new connector's crawl settings and creating and scheduling crawls for it. You can still configure these settings from the connector's editor, so you can skip these steps during connector creation if you want to configure crawl settings and create crawls later on. [Webcrawler external content connector](https://www.servicenow.com/docs/access?context=webcrawler-external-content-connector&family=zurich&ft:locale=en-US) : The predefined web sources external content connector has been subsumed into the new Webcrawler external content connector, which enables you to specify a custom web source or select a predefined one. Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. | [ ] ## Removed Between your current release family and Zurich, some External Content Connectors features or functionality were removed. {#dfrn3-externalcontentconnectors-summary__entry__20} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Deprecations Between your current release family and Zurich, some External Content Connectors features or functionality were deprecated. {#dfrn3-externalcontentconnectors-summary__entry__26} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Activation information Review information on how to activate External Content Connectors. {#dfrn3-externalcontentconnectors-summary__entry__32} | Release | Release notes | |-|-| | Yokohama | Activation information : Install External Content Connectors by requesting the External Content Connectors Application Suite plugin from the ServiceNow Store. If you want to activate the ServiceNow product documentation external content connector or the Webcrawler external content connector, you must request activation of those plugins after the Application Suite is activated. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). | | Zurich | Activation information : Install External Content Connectors by requesting the External Content Connectors Application Suite plugin from the ServiceNow Store. If you want to activate the ServiceNow product documentation external content connector or the Webcrawler external content connector, you must request activation of those plugins after the Application Suite is activated. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). | [ ] ## Additional requirements If any additional requirements were introduced or changed for External Content Connectors we have noted them here. {#dfrn3-externalcontentconnectors-summary__entry__38} | Release | Release notes | |-|-| | Yokohama | Additional requirements : Your instance needs inbound mTLS support to run external content connector crawls. If inbound mTLS support isn't already activated for your instance, it should be automatically activated after you install the External Content Connectors Application Suite plugin. | | Zurich | Additional requirements : Your instance needs inbound mTLS support to run external content connector crawls. If inbound mTLS support isn't already activated for your instance, it should be automatically activated after you install the External Content Connectors Application Suite plugin. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for External Content Connectors we have noted them here. {#dfrn3-externalcontentconnectors-summary__entry__44} | Release | Release notes | |-|-| | Yokohama | Browser requirements : For optimal performance, use External Content Connectors in the latest release of Google Chrome or Mozilla Firefox. Internet Explorer isn't supported. | | Zurich | Browser requirements : For optimal performance, use External Content Connectors in the latest release of Google Chrome or Mozilla Firefox. Internet Explorer isn't supported. | [ ] ## Accessibility information Review details on accessibility information for External Content Connectors, such as specific requirements or compliance levels. {#dfrn3-externalcontentconnectors-summary__entry__50} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for External Content Connectors we have noted them here. {#dfrn3-externalcontentconnectors-summary__entry__56} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for External Content Connectors we have noted them here. {#dfrn3-externalcontentconnectors-summary__entry__62} | Release | Release notes | |-|-| | Yokohama | * Make content and metadata from your external document repositories searchable in AI Search applications. * Map your source system users to their ServiceNow AI Platform user accounts to preserve their access permissions for crawled content. * Schedule content and user permission crawls or run them manually as needed. See [External Content Connectors](https://www.servicenow.com/docs/access?context=ext-cont-connectors-landing-page&family=yokohama&ft:locale=en-US) for more information. | | Zurich | * Make content and metadata from your external document repositories searchable in AI Search applications. * Map your source system users to their ServiceNow AI Platform user accounts to preserve their access permissions for crawled content. * Schedule content and user permission crawls or run them manually as needed. See [External Content Connectors](https://www.servicenow.com/docs/access?context=ext-cont-connectors-landing-page&family=zurich&ft:locale=en-US) for more information. | [ ]