--- sourceDocument: zurich Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/delta-yokohama-zurich Release : - zurich ft:locale : - en-US ft:publication_title : - zurich Combined Product Files ft:clusterId : - delta3zy bundleId : - delta3zy --- # Combined Field Service Management release notes for upgrades from Yokohama to Zurich # Combined Field Service Management release notes for upgrades from Yokohama to Zurich {#ariaid-title1} Release version: Zurich Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Field Service Management release notes for upgrades from Yokohama to Zurich This document consolidates all Field Service Management (FSM) release notes from the Yokohama to Zurich versions, providing a comprehensive guide to help ServiceNow customers prepare for and execute the upgrade. It highlights important pre- and post-upgrade tasks, API changes, activation details, and enhancements introduced in the Zurich release. Show full answer Show less ## Important Upgrade Information * **Yokohama Upgrade:** Upgrading to Yokohama may increase maintenance time due to Appointment Booking configuration table extensions affecting the Application File \[sysmetadata\]. Re-parenting occurs automatically post-upgrade, with duration depending on record counts. * **Google API Changes:** Effective March 1, 2025, Google designated the Places API, Directions API, and Distance Matrix API as legacy services. New API keys cannot be generated for these legacy services. Customers must enable the new Places API (New) and Routes API via Google Cloud Console and upgrade to Yokohama Patch 3 or higher for compatibility. * **Zurich Upgrade:** Zurich release and Dispatcher Workspace 8.0 use the latest Google Maps APIs. Customers should enable the new Places API (New) and Routes API to avoid integration issues. ## Activation and Feature Enablement * Field Service Management is active by default as part of the ServiceNow AI Platform in both Yokohama and Zurich releases. * Advanced Appointment Booking features require activation of the **Advanced Appointment Booking (com.snc.advancedappointmentbooking)** plugin. * Task dependency scheduling can be enabled via the **Field Service Task Dependencies (com.snc.fsmtaskdependency)** plugin. * Agent efficiency metrics integration is available through the **FSM Agent Efficiency (com.snc.fsmagentefficiency)** plugin to improve work duration estimates. ## New Features and Enhancements * **Yokohama Highlights:** * Define configurable rules to derive recommendation scores optimizing appointment booking slots. * Create advanced task dependency relationships for more accurate scheduling. * Enhance task assignment optimization aligned with resource allocation objectives. * Improved Capacity Console visualization for better capacity and resource management. * More accurate work duration calculations using agent efficiency data. * **Zurich Highlights:** * Use aggregated agent schedules to optimize territory resource allocation up to a cut-off date. * Flag tasks or use assignment assistance directly from the Work Order Task page for streamlined management. * Configure Schedule Optimization to dynamically adjust technician schedules in response to real-time events such as priority tasks, cancellations, PTO requests, or delays. ## Additional Notes * No updates, removals, or deprecations to FSM features were noted between Yokohama and Zurich releases beyond those mentioned. * There were no changes to browser requirements, accessibility, localization, or additional requirements for FSM in these releases. ## What This Means for ServiceNow Customers By upgrading from Yokohama to Zurich, customers ensure compatibility with the latest Google Maps APIs, leverage improved scheduling and resource optimization features, and maintain alignment with evolving platform capabilities. Activating the relevant plugins unlocks advanced FSM functionalities to enhance appointment booking, task scheduling, and efficiency measurement. Proper preparation following the outlined upgrade steps minimizes downtime and ensures smooth transition to Zurich capabilities. Consolidated page of all release notes for Field Service Management from Yokohama to Zurich. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Field Service Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Zurich. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Field Service Management to Zurich Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-fieldservicemanagement-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | Upgrade information : * Upgrading to Yokohama may extend the upgrade maintenance time of a customer due to Appointment Booking. The Appointment Booking configuration tables get extended to the Application File \[sys_metadata\] table as a part of the upgrade. After upgrading to Yokohama, re-parenting occurs automatically and the duration of the re-parenting depends on the number of records in Application File \[sys_metadata\] table. * Effective March 1, 2025, Google has designated the Places API, Directions API, and Distance Matrix API as Legacy services. The newer versions of these services are Places API (New) and Routes API. You can't enable or generate new API keys for these legacy services. However, you can continue using these services with the existing API keys. If you need to create a new Google API key after March 1, 2025, you must enable the new APIs from Google Console and upgrade to Yokohama Patch 3 version or higher to ensure compatibility. | | Zurich | Upgrade information : Effective March 1, 2025, the Google Places API, Directions API, and Distance Matrix API have been designated as legacy services. The newer versions of these services are Places API (New) and Routes API. Google Maps APIs for Field Service capabilities uses the latest version of the APIs in the Zurich release and Dispatcher Workspace version 8.0. To help avoid issues with the Google Maps APIs, enable Places API (New) and Routes API from Google Cloud Platform Console. | [ ] ## New features Between your current release family and Zurich, new features were introduced for Field Service Management. {#dfrn3-fieldservicemanagement-summary__entry__8} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Changes Between your current release family and Zurich, some changes were made to existing Field Service Management features. {#dfrn3-fieldservicemanagement-summary__entry__14} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Removed Between your current release family and Zurich, some Field Service Management features or functionality were removed. {#dfrn3-fieldservicemanagement-summary__entry__20} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Deprecations Between your current release family and Zurich, some Field Service Management features or functionality were deprecated. {#dfrn3-fieldservicemanagement-summary__entry__26} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Activation information Review information on how to activate Field Service Management. {#dfrn3-fieldservicemanagement-summary__entry__32} | Release | Release notes | |-|-| | Yokohama | Activation information : Field Service Management is a ServiceNow AI Platform feature that is active by default. Leverage advanced features of Appointment Booking, such as the appointment slot recommendation, by activating the Advanced Appointment Booking (com.snc.advanced_appointment_booking) plugin. Define the task dependencies for a work order task and schedule tasks based on the dependency by activating the Field Service Task Dependencies (com.snc.fsm_task_dependency) plugin. Integrate agent efficiency metrics with Field Service Management to define and use the efficiency of agents to estimate the work duration for tasks by activating the FSM Agent Efficiency (com.snc.fsm_agent_efficiency​) plugin. | | Zurich | Activation information : Field Service Management is a ServiceNow AI Platform feature that is active by default. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Field Service Management we have noted them here. {#dfrn3-fieldservicemanagement-summary__entry__38} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Field Service Management we have noted them here. {#dfrn3-fieldservicemanagement-summary__entry__44} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Field Service Management, such as specific requirements or compliance levels. {#dfrn3-fieldservicemanagement-summary__entry__50} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Field Service Management we have noted them here. {#dfrn3-fieldservicemanagement-summary__entry__56} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Field Service Management we have noted them here. {#dfrn3-fieldservicemanagement-summary__entry__62} | Release | Release notes | |-|-| | Yokohama | * Define configurable rules that you can use to derive recommendation scores and optimize your appointment booking slots. * Create advanced dependency relationships among tasks to enhance scheduling accuracy. * Optimize your task assignments by using dependencies that align with the overall objectives and constraints of your resource allocation. * Streamline your capacity and resource management by using enhanced visualization in the Capacity Console. * Calculate the work duration for a work order task more accurately by using the Agent Efficiency feature. See [Field Service Management](https://www.servicenow.com/docs/access?context=fsm-application-landing-page&family=yokohama&ft:locale=en-US) for more information. | | Zurich | * Use the aggregated agent schedule to optimize the allocation of resources for a territory up to the specified cut-off date. * Flag a task or use assignment assistance directly from the Work Order Task page to streamline task management. * Configure Schedule Optimization to instantly adjust technician schedules in response to real-time events, like new priority 1 tasks, task cancellations, paid time off requests, or delays. See [Field Service Management](https://www.servicenow.com/docs/access?context=fsm-application-landing-page&family=zurich&ft:locale=en-US) for more information. | [ ]