--- sourceDocument: zurich Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/delta-yokohama-zurich Release : - zurich ft:locale : - en-US ft:publication_title : - zurich Combined Product Files ft:clusterId : - delta3zy bundleId : - delta3zy --- # Combined Financial Services Operations Core release notes for upgrades from Yokohama to Zurich # Combined Financial Services Operations Core release notes for upgrades from Yokohama to Zurich {#ariaid-title1} Release version: Zurich Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Financial Services Operations Core Release Notes for Upgrades from Yokohama to Zurich This consolidated release notes document guides ServiceNow customers through upgrading Financial Services Operations (FSO) Core from the Yokohama to the Zurich release. It summarizes new features, changes, and activation instructions to help you prepare and understand what to expect from the upgrade. Show full answer Show less ## Key Features * **Payment Card Application:** Zurich introduces comprehensive support for managing physical payment cards throughout their entire lifecycle---from issuance to servicing. It also securely stores tokenized sensitive data like the primary account number (PAN), enabling enhanced card-related workflows such as dispute management. * **Deny-Unless Access Control Lists (ACLs):** To improve security, Zurich applies Deny-Unless ACLs on FSO tables for non-authenticated users, restricting read, write, delete, and create actions to authenticated users only. This is important for protecting sensitive financial data and complies with ServiceNow platform security best practices. * **Coral Theme:** Zurich sets Coral as the default UI theme for portals, web, and mobile experiences when using Next Experience or Core UI. Coral offers a fresh, brand-neutral look with optional dark mode to reduce eye strain and enhance readability. ## Changes * Additional fields have been added to key FSO tables: * **Claim Base \[snbomclaimbase\] table:** New fields for SIU review, claim validation decision, and claim fraud decision are now available across all claim applications, expanding capabilities previously limited to specific applications. * **Financial Transaction \[snbomtransaction\] table:** A Payment Card field was added to link transactions with the new payment card application features. ## Removed and Deprecated Features No features or functionalities were removed or deprecated between Yokohama and Zurich releases for Financial Services Operations Core. ## Activation and Installation Financial Services Operations Core continues to be available via the ServiceNow Store. To install or upgrade, customers should request the application through the ServiceNow Store where cumulative release notes and app version histories are also accessible. ## Accessibility and Localization * The Coral theme in Zurich includes a dark mode option that enhances accessibility by reducing eye strain and improving readability for web and mobile users. * No specific localization changes or browser requirement updates have been introduced between Yokohama and Zurich. ## Important Considerations for Upgrading * Review and complete pre- and post-upgrade tasks as outlined in the release notes to ensure a smooth transition. * Leverage the new payment card data model in your FSO workflows to support multiple card types (credit, debit) and secure handling of card information. * Implement Deny-Unless ACLs to secure FSO tables and restrict data access to authenticated users only. Consolidated page of all release notes for Financial Services Operations Core from Yokohama to Zurich. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Financial Services Operations Core release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Zurich. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Financial Services Operations Core to Zurich Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-financialservicesoperationscore-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## New features Between your current release family and Zurich, new features were introduced for Financial Services Operations Core. {#dfrn3-financialservicesoperationscore-summary__entry__8} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | [Payment card application](https://www.servicenow.com/docs/access?context=payment-card-application&family=zurich&ft:locale=en-US) : Store the details of physical payment cards across the entire card life cycle, from issuance to servicing. You can also store tokenized values for sensitive data, such as the primary account number (PAN). [Deny-Unless ACL](https://www.servicenow.com/docs/access?context=acl-denial-behavior&family=zurich&ft:locale=en-US) : Use Deny-Unless access control lists (ACLs) on FSO tables for non-authenticated users, such as users with public roles. With this minimum-security setting, only your authenticated users can read, write, delete, or create actions on these tables. For more information about the Deny-Unless ACLs, see the [Deny-Unless ACL](https://www.servicenow.com/docs/access?context=acl-denial-behavior&family=zurich&ft:locale=en-US) topic in the ServiceNow® Platform Security documentation. | [ ] ## Changes Between your current release family and Zurich, some changes were made to existing Financial Services Operations Core features. {#dfrn3-financialservicesoperationscore-summary__entry__14} | Release | Release notes | |-|-| | Yokohama | [Added fields to Claim Base table](https://www.servicenow.com/docs/access?context=fso-core-insurance-tables&family=yokohama&ft:locale=en-US) : Added the following fields to the Claim Base \[sn_bom_claim_base\] table: * SIU review * Claim validation decision * Claim fraud decision | | Zurich | Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. [Added field to Financial transaction table](https://www.servicenow.com/docs/access?context=fso-core-banking-tables&family=zurich&ft:locale=en-US) : Added the Payment Card field to the Financial transaction \[sn_bom_transaction\] table as part of the Payment card application. | [ ] ## Removed Between your current release family and Zurich, some Financial Services Operations Core features or functionality were removed. {#dfrn3-financialservicesoperationscore-summary__entry__20} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Deprecations Between your current release family and Zurich, some Financial Services Operations Core features or functionality were deprecated. {#dfrn3-financialservicesoperationscore-summary__entry__26} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Activation information Review information on how to activate Financial Services Operations Core. {#dfrn3-financialservicesoperationscore-summary__entry__32} | Release | Release notes | |-|-| | Yokohama | Activation information : Install Financial Services Operations Core by requesting it from ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). Important: Financial Services Operations Core is available in ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Zurich | Activation information : Install Financial Services Operations Core by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: Financial Services Operations Core is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Financial Services Operations Core we have noted them here. {#dfrn3-financialservicesoperationscore-summary__entry__38} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Financial Services Operations Core we have noted them here. {#dfrn3-financialservicesoperationscore-summary__entry__44} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Financial Services Operations Core, such as specific requirements or compliance levels. {#dfrn3-financialservicesoperationscore-summary__entry__50} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | Accessibility information : Dark theme : The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability. | [ ] ## Localization information If there are specific localization considerations for Financial Services Operations Core we have noted them here. {#dfrn3-financialservicesoperationscore-summary__entry__56} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Financial Services Operations Core we have noted them here. {#dfrn3-financialservicesoperationscore-summary__entry__62} | Release | Release notes | |-|-| | Yokohama | The Claim Base \[sn_bom_claim_base\] table has been updated in this release with additional fields. These fields were previously available only to specific applications. They're available in the Claim Base table and can be used across all other claim applications in this release. See [Financial Services Operations Core](https://www.servicenow.com/docs/access?context=financial-services-operations-core-data-model&family=yokohama&ft:locale=en-US) for more information. | | Zurich | * Leverage a payment card data model application in FSO workflows, such as disputes, which can be used across an entire card life cycle, from issuance to servicing. * Support multiple payment card types, including credit and debit cards. See [Payment Card](https://www.servicenow.com/docs/access?context=payment-card-application&family=zurich&ft:locale=en-US) for more information. | [ ]