--- sourceDocument: zurich Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/delta-yokohama-zurich Release : - zurich ft:locale : - en-US ft:publication_title : - zurich Combined Product Files ft:clusterId : - delta3zy bundleId : - delta3zy --- # Combined Financial Services Operations Integration with Visa release notes for upgrades from Yokohama to Zurich # Combined Financial Services Operations Integration with Visa release notes for upgrades from Yokohama to Zurich {#ariaid-title1} Release version: Zurich Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Financial Services Operations Integration with Visa Release Notes for Upgrades from Yokohama to Zurich This consolidated release notes document provides ServiceNow customers with detailed information on upgrading the Financial Services Operations Integration with Visa from the Yokohama release family to the Zurich release family. It outlines new features, changes, activation instructions, and other relevant details to help customers prepare for and successfully execute the upgrade. Show full answer Show less ## New Features * **Yokohama:** Introduced multiple new Visa Resolve Online (VROL) integration subflows that support seamless integration with the card operations dispute management playbook, including transaction inquiry, dispute creation, and pre-arbitration processes. * **Zurich:** Added the ability to enable or disable integration with the Cardholder Purchase Inquiry API within the Visa card dispute playbook, allowing administrators greater control over this feature. ## Changes * **Yokohama:** Updated VROL subflows to align with Visa Resolve Online version 25.1, specifically for submitting dispute questionnaires and fraud reports. * **Zurich:** Introduced the Coral theme as the new default for portal, web, and mobile experiences when Next Experience or Core UI is enabled. This theme features brand-neutral illustrations and includes a dark theme option to improve user experience and accessibility. ## Removals and Deprecations There were no removals or deprecations of features or functionality between the Yokohama and Zurich releases for this integration. ## Activation Information Financial Services Operations Integration with Visa is available exclusively through the **ServiceNow Store**. Customers should request installation via the ServiceNow Store website, where they can also access information on all available apps and cumulative release notes. ## Additional Requirements and Browser Compatibility No new additional requirements or browser compatibility changes were introduced between Yokohama and Zurich releases. ## Accessibility Enhancements The Zurich release includes a new dark theme option within the Coral theme for web and mobile experiences. This feature is designed to reduce eye strain and improve readability, supporting accessibility compliance. ## Highlight Information * **Yokohama:** Facilitated Visa VROL dispute resolution processes by providing functionalities such as dispute acceptance and cardholder purchase inquiry, with robust error handling and timely chargeback status updates to ensure Visa conformance. * **Zurich:** Enables system administrators to control integration settings for specific Visa APIs within the Financial Services Operations Integration with Visa application, enhancing configurability and management. Consolidated page of all release notes for Financial Services Operations Integration with Visa from Yokohama to Zurich. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Financial Services Operations Integration with Visa release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Zurich. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Financial Services Operations Integration with Visa to Zurich Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-financialservicesoperationsintegrationwithvisa-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## New features Between your current release family and Zurich, new features were introduced for Financial Services Operations Integration with Visa. {#dfrn3-financialservicesoperationsintegrationwithvisa-summary__entry__8} | Release | Release notes | |-|-| | Yokohama | [Added new VROL integration subflows](https://www.servicenow.com/docs/access?context=components-installed-with-the-financial-services-operations-integration-with-visa&family=yokohama&ft:locale=en-US) : Enables seamless integration with the card operations dispute management playbook with VROL subflows. The following new VROL subflows have been added: * Look Up Transaction Inquiry Results * Accept Dispute * Conduct Cardholder Purchase Inquiry * Look Up Transaction Details * Look Up Dispute Response Details * Create Dispute Pre-Arbitration * Look Up Dispute Pre-Arbitration Details * Create Dispute Pre-Arbitration Response * Look Up Dispute Pre-Arbitration Response Details * Submit Dispute Filing * Look Up Dispute Filing Details * Mark Batch Queue Item as Read | | Zurich | [Enable cardholder purchase inquiry property](https://www.servicenow.com/docs/access?context=properties-installed-with-fso-integration-with-visa&family=zurich&ft:locale=en-US) : Enables or disables integration with the Cardholder Purchase Inquiry API in the Visa card dispute playbook. | [ ] ## Changes Between your current release family and Zurich, some changes were made to existing Financial Services Operations Integration with Visa features. {#dfrn3-financialservicesoperationsintegrationwithvisa-summary__entry__14} | Release | Release notes | |-|-| | Yokohama | [Visa Resolve Online (VROL) version 25.1 updates](https://www.servicenow.com/docs/access?context=components-installed-with-the-financial-services-operations-integration-with-visa&family=yokohama&ft:locale=en-US) : Updated the following subflows to align with release 25.1 revision changes: * Submit Dispute questionnaire * Submit fraud report | | Zurich | Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. | [ ] ## Removed Between your current release family and Zurich, some Financial Services Operations Integration with Visa features or functionality were removed. {#dfrn3-financialservicesoperationsintegrationwithvisa-summary__entry__20} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Deprecations Between your current release family and Zurich, some Financial Services Operations Integration with Visa features or functionality were deprecated. {#dfrn3-financialservicesoperationsintegrationwithvisa-summary__entry__26} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Activation information Review information on how to activate Financial Services Operations Integration with Visa. {#dfrn3-financialservicesoperationsintegrationwithvisa-summary__entry__32} | Release | Release notes | |-|-| | Yokohama | Important: Financial Services Operations Integration with Visa is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Zurich | Activation information : Install Financial Services Operations Integration with Visa by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: Financial Services Operations Integration with Visa is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Financial Services Operations Integration with Visa we have noted them here. {#dfrn3-financialservicesoperationsintegrationwithvisa-summary__entry__38} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Financial Services Operations Integration with Visa we have noted them here. {#dfrn3-financialservicesoperationsintegrationwithvisa-summary__entry__44} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Financial Services Operations Integration with Visa, such as specific requirements or compliance levels. {#dfrn3-financialservicesoperationsintegrationwithvisa-summary__entry__50} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | Accessibility information : Dark theme : The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability. | [ ] ## Localization information If there are specific localization considerations for Financial Services Operations Integration with Visa we have noted them here. {#dfrn3-financialservicesoperationsintegrationwithvisa-summary__entry__56} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Financial Services Operations Integration with Visa we have noted them here. {#dfrn3-financialservicesoperationsintegrationwithvisa-summary__entry__62} | Release | Release notes | |-|-| | Yokohama | * Enables Visa VROL dispute resolution process by providing features such as accept dispute and cardholder purchase enquiry. * Ensures Visa conformance through error handling and timely updates on chargeback status. See [Integrating with Visa](https://www.servicenow.com/docs/access?context=financial-services-operations-integration-with-visa-landing-page&family=yokohama&ft:locale=en-US) for more information. | | Zurich | ِEnable system administrators to control settings for features in the Financial Services Operations Integration with Visa application, such as, integration with specific APIs. See [Visa](https://www.servicenow.com/docs/access?context=financial-services-operations-integration-with-visa-landing-page&family=zurich&ft:locale=en-US) for more information. | [ ]