--- sourceDocument: zurich Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/delta-yokohama-zurich Release : - zurich ft:locale : - en-US ft:publication_title : - zurich Combined Product Files ft:clusterId : - delta3zy bundleId : - delta3zy --- # Combined Identity release notes for upgrades from Yokohama to Zurich # Combined Identity release notes for upgrades from Yokohama to Zurich {#ariaid-title1} Release version: Zurich Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 5 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Identity release notes for upgrades from Yokohama to Zurich This consolidated release notes document provides ServiceNow customers with a comprehensive view of Identity product updates and guidance when upgrading from Yokohama to Zurich. It covers new features, changes, deprecations, activation, and other relevant upgrade information to help you prepare and smoothly transition your Identity capabilities. Show full answer Show less Key highlights include new modules, enhancements to Access Analyzer, UI theme updates, and improved management of AI and machine identities. ## New features * **Access Insights (Yokohama):** Available in ServiceNow Access Analyzer V4, this module offers detailed insights into user role or group entitlements at peer organizational levels, enabling better access comparison and analysis. * **Machine Identity Console (Zurich):** Provides visibility into data integration accounts, their access patterns, and configurations, empowering you to make informed security decisions about non-human identities. ## Changes * **Access Analyzer Enhancements:** * Administer Access Analyzer by assigning the `accessanalyzeradmin` role. * Display Security data filters with Applied or Undefined status in Access Analyzer results. * Support for new ACL criteria controlled by reference. * Access Analyzer is available via the ServiceNow Store. * **Coral Theme:** Introduced as the default theme for new portals, web, and mobile experiences with Next Experience or Core UI enabled, featuring brand-neutral illustrations and a dark theme option for enhanced user experience. ## Activation and Roles * Identity is a ServiceNow AI Platform product that is active by default in both Yokohama and Zurich releases. * Configure AI Agents or AI users by selecting the AI identity type and managing them with the `aiuseradmin` role, which allows creation, editing, role assignment, and deletion of AI users. * Role masking is available for AI agents and agentic workflows to restrict inherited roles during execution, enhancing security by limiting privileges. ## Additional Features and Enhancements * **Federated ID:** Provides a unique identifier for roles across multiple instances, simplifying role management and tracking. * **Access Analyzer v6 (Zurich Patch 4):** Supports agentic workflows and AI agents in the Analyze Permissions feature for more comprehensive access control. * **Machine Identity Console Dashboards:** Includes an Inbound API Integration Usage dashboard that offers statistics on requestors and their API calls for better monitoring. ## Important Notes * Access Analyzer and related modules are available through the ServiceNow Store; customers should ensure they have access to these resources. * No features or functionality were removed or deprecated between Yokohama and Zurich releases. * There are no specific updates related to browser requirements, localization, accessibility, or additional requirements noted for these releases. Consolidated page of all release notes for Identity from Yokohama to Zurich. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Identity release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Zurich. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Identity to Zurich Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-identity-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## New features Between your current release family and Zurich, new features were introduced for Identity. {#dfrn3-identity-summary__entry__8} | Release | Release notes | |-|-| | Yokohama | [Access Insights](https://www.servicenow.com/docs/access?context=access-insights&family=yokohama&ft:locale=en-US) : Use the Access Insights module in the ServiceNow® Access Analyzer V4 tool to get access insights about role or group entitlements that are assigned to the user at a peer-level (meaning at the same organization, department, and Manager), while comparing the user access. Important: Access Insights (Access Analyzer V4) is available in the ServiceNow Store. For more information, visit ServiceNow Store. | | Zurich | [Machine Identity Console](https://www.servicenow.com/docs/access?context=machine-identity-console&family=zurich&ft:locale=en-US) : Use the Machine Identity Console to see what data integration accounts are accessing and how they're configured. This console helps you make smarter security decisions about setting up these accounts. | [ ] ## Changes Between your current release family and Zurich, some changes were made to existing Identity features. {#dfrn3-identity-summary__entry__14} | Release | Release notes | |-|-| | Yokohama | [Access Analyzer](https://www.servicenow.com/docs/access?context=access-analyzer&family=yokohama&ft:locale=en-US) : Assign the access_analyzer_admin role to the users to access and administer the Access Analyzer. | | Zurich | [Access analyzer](https://www.servicenow.com/docs/access?context=access-analyzer&family=zurich&ft:locale=en-US) : Display the Security data filter that is in the Applied or Undefined status in the Access Analyzer results. Access Analyzer also supports the new criteria in ACLs that is controlled by reference. Important: Access Analyzer is available in the ServiceNow Store. For more information, visit [ServiceNow Store](https://store.servicenow.com/store). Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. | [ ] ## Removed Between your current release family and Zurich, some Identity features or functionality were removed. {#dfrn3-identity-summary__entry__20} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Deprecations Between your current release family and Zurich, some Identity features or functionality were deprecated. {#dfrn3-identity-summary__entry__26} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Activation information Review information on how to activate Identity. {#dfrn3-identity-summary__entry__32} | Release | Release notes | |-|-| | Yokohama | Activation information : Identity is a ServiceNow AI Platform product that is active by default. | | Zurich | Activation information : Identity is a ServiceNow AI Platform product that is active by default. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Identity we have noted them here. {#dfrn3-identity-summary__entry__38} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Identity we have noted them here. {#dfrn3-identity-summary__entry__44} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Identity, such as specific requirements or compliance levels. {#dfrn3-identity-summary__entry__50} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Identity we have noted them here. {#dfrn3-identity-summary__entry__56} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Identity we have noted them here. {#dfrn3-identity-summary__entry__62} | Release | Release notes | |-|-| | Yokohama | [Yokohama Patch 11](https://www.servicenow.com/docs/access?context=yokohama-patch-11&family=yokohama&ft:locale=en-US) * Configure AI Agents or AI users by selecting the AI option from the Identity drop-down menu. * Use the ai_user_admin role for creating, editing, and role management of AI users. Using the role you can view, create, edit, assign roles to, and delete users with the identity type as AI. * Use role masking for AI agents and agentic workflows to limit the inherited roles during tool execution, verifying that AI agents run with restricted privileges, minimizing potential security risks and helping prevent unintended actions. To learn more, see [Role masking](https://www.servicenow.com/docs/access?context=aia-role-masking&family=yokohama&ft:locale=en-US). [Yokohama Patch 10](https://www.servicenow.com/docs/access?context=yokohama-patch-10&family=yokohama&ft:locale=en-US) * Use Federated ID to uniquely identify roles across multiple instances. Federated ID provides a unique identifier for roles, making it easier to manage and track them across instances. To know more, see [Exploring Federated ID](https://www.servicenow.com/docs/access?context=federated-id&family=yokohama&ft:locale=en-US). Yokohama * Use the Access Insights module in the ServiceNow® Access Analyzer V4 tool to get access insights of your users, while comparing the user access. * Assign the access_analyzer_admin role to the users to access and administer the Access Analyzer. See [Identity](https://www.servicenow.com/docs/access?context=identity-landing&family=yokohama&ft:locale=en-US) for more information. | | Zurich | [Zurich Patch 4](https://www.servicenow.com/docs/access?context=zurich-patch-4&family=zurich&ft:locale=en-US) * Configure AI Agents or AI users by selecting the AI option from the Identity type drop-down menu. * Use the ai_user_admin role for creating, editing, and role management of AI users. Using the role you can view, create, edit, assign roles to, and delete users with the identity type as AI. * Use role masking for AI agents and agentic workflows to limit the inherited roles during tool execution, verifying that AI agents run with restricted privileges, minimizing potential security risks and helping prevent unintended actions. To learn more, see [Role masking](https://www.servicenow.com/docs/access?context=aia-role-masking&family=zurich&ft:locale=en-US). * Access Analyzer v.6 supports agentic workflows and AI agents in the Analyze Permissions feature. Important: Access Analyzer is available in the ServiceNow Store. For more information, visit [ServiceNow Store](https://store.servicenow.com/store). * Use Federated ID to uniquely identify roles across multiple instances. Federated ID provides a unique identifier for roles, making it easier to manage and track them across instances. To know more, see [Explore Federated ID](https://www.servicenow.com/docs/access?context=federated-id&family=zurich&ft:locale=en-US). * View the Inbound API Integration Usage dashboard under the Machine Identity Console's Unique API calls page to access statistics for requestors and their API calls. To know more, see [Metrics](https://www.servicenow.com/docs/access?context=machine-identity-metrics&family=zurich&ft:locale=en-US) and [View dashboard](https://www.servicenow.com/docs/access?context=view-inbound-api-integration-usage-dashboard&family=zurich&ft:locale=en-US). Zurich * Manage your non-human identities (NHIs) using the Machine Identity Console. * Support security data filter functionality in Applied or Undefined status and Controlled by Refs functionality during access control list (ACL) query. Important: Access Analyzer is available in the ServiceNow Store. For more information, visit [ServiceNow Store](https://store.servicenow.com/store). See [Identity](https://www.servicenow.com/docs/access?context=identity-landing&family=zurich&ft:locale=en-US) for more information. | [ ]