--- sourceDocument: zurich Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/delta-yokohama-zurich Release : - zurich ft:locale : - en-US ft:publication_title : - zurich Combined Product Files ft:clusterId : - delta3zy bundleId : - delta3zy --- # Combined Insurance Claims Core release notes for upgrades from Yokohama to Zurich # Combined Insurance Claims Core release notes for upgrades from Yokohama to Zurich {#ariaid-title1} Release version: Zurich Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Insurance Claims Core Release Notes for Upgrades from Yokohama to Zurich These release notes consolidate all updates related to the Insurance Claims Core product from the Yokohama release to the Zurich release. They are designed to help ServiceNow customers prepare for upgrades by providing a clear summary of new features, changes, removals, deprecations, and other relevant information across these releases. Show full answer Show less ## Key Changes * **Yokohama Release:** Added new fields *Injured* and *Insured property* to the Claim Incident \[sninsclaimproperty\] table. These fields were formerly limited to specific applications but are now available across all claim applications, enhancing data capture and consistency. * **Zurich Release:** No new features, changes, removals, or deprecations were introduced; it mainly consolidates previous updates. ## Activation and Requirements * Insurance Claims Core is a feature available through activation of the Financial Services Operations Core on the ServiceNow AI Platform. * There are no new additional requirements or updated browser requirements noted for either Yokohama or Zurich releases. ## Accessibility and Localization There are no reported changes or updates related to accessibility or localization requirements for Insurance Claims Core in these releases. ## Upgrade Preparation * Review and complete any pre- and post-upgrade tasks as advised before upgrading to Zurich. * The Zurich release acts as a consolidated update point with no new changes, so focus primarily on the Yokohama release updates when upgrading. ## What Customers Can Expect * Improved claim data management due to expanded fields in the Claim Incident table available across all claim applications. * A streamlined upgrade experience with clear guidance and minimal changes in Zurich, ensuring stability while leveraging prior enhancements. Consolidated page of all release notes for Insurance Claims Core from Yokohama to Zurich. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Insurance Claims Core release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Zurich. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Insurance Claims Core to Zurich Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-insuranceclaimscore-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## New features Between your current release family and Zurich, new features were introduced for Insurance Claims Core. {#dfrn3-insuranceclaimscore-summary__entry__8} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Changes Between your current release family and Zurich, some changes were made to existing Insurance Claims Core features. {#dfrn3-insuranceclaimscore-summary__entry__14} | Release | Release notes | |-|-| | Yokohama | [Added fields to Claim Incident table](https://www.servicenow.com/docs/access?context=insurance-claims-core-tables&family=yokohama&ft:locale=en-US) : Added the following fields to the Claim Incident \[sn_ins_claim_property\] table: * Injured * Insured property | | Zurich | No updates for this release. | [ ] ## Removed Between your current release family and Zurich, some Insurance Claims Core features or functionality were removed. {#dfrn3-insuranceclaimscore-summary__entry__20} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Deprecations Between your current release family and Zurich, some Insurance Claims Core features or functionality were deprecated. {#dfrn3-insuranceclaimscore-summary__entry__26} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Activation information Review information on how to activate Insurance Claims Core. {#dfrn3-insuranceclaimscore-summary__entry__32} | Release | Release notes | |-|-| | Yokohama | Activation information : Insurance Claims Core is a ServiceNow AI Platform feature that is available with activation of Financial Services Operations Core. For details, see [Financial Services Operations Core release notes](https://www.servicenow.com/docs/access?context=financial-services-operations-core-rn&family=yokohama&ft:locale=en-US). | | Zurich | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Insurance Claims Core we have noted them here. {#dfrn3-insuranceclaimscore-summary__entry__38} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Insurance Claims Core we have noted them here. {#dfrn3-insuranceclaimscore-summary__entry__44} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Insurance Claims Core, such as specific requirements or compliance levels. {#dfrn3-insuranceclaimscore-summary__entry__50} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Insurance Claims Core we have noted them here. {#dfrn3-insuranceclaimscore-summary__entry__56} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Insurance Claims Core we have noted them here. {#dfrn3-insuranceclaimscore-summary__entry__62} | Release | Release notes | |-|-| | Yokohama | The Claim Incident \[sn_ins_claim_property\] table has been updated in this release with additional fields. These fields were previously available only to specific applications. They're available in the Claim Incident table and can be used across all other claim applications in this release. See [Insurance Claims Core](https://www.servicenow.com/docs/access?context=insurance-claims-core-data-model&family=yokohama&ft:locale=en-US) for more information. | | Zurich | No updates for this release. | [ ]