--- sourceDocument: zurich Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/delta-yokohama-zurich Release : - zurich ft:locale : - en-US ft:publication_title : - zurich Combined Product Files ft:clusterId : - delta3zy bundleId : - delta3zy --- # Combined Interview management release notes for upgrades from Yokohama to Zurich # Combined Interview management release notes for upgrades from Yokohama to Zurich {#ariaid-title1} Release version: Zurich Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 5 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Interview Management Release Notes for Upgrades from Yokohama to Zurich This consolidated release notes document provides ServiceNow customers with essential information on upgrading Interview Management from the Yokohama release to the Zurich release. It combines all relevant updates, new features, changes, and activation requirements to help you prepare for and smoothly execute your upgrade process. Show full answer Show less ## Key Features in Zurich * **Substitute Interviewer:** Interviewers can now substitute themselves in interviews directly from calendar invites or Employee Center records, reducing offline coordination effort. * **Interview Health Tracking:** A configurable framework enables proactive monitoring of interview health, helping recruiters identify and prioritize issues efficiently from a centralized tracker. * **Configurable Interview Phases:** Customize interview phases with specific names, durations, and parameters to streamline scheduling and improve transparency. * **Scheduling Preferences:** Both applicants and interviewers can share their scheduling preferences on job requisitions, aiding recruiters in planning seamless interview processes. * **Interview Scheduling and Management:** Recruiters and interviewers can schedule, update, manage statuses, provide feedback, send reminders, and complete or cancel interviews through structured workflows, supporting both self-scheduling and direct scheduling options. * **Enhanced Scheduling Efficiency:** Auto-populated template variables minimize manual email edits, and tracking applicant responses directly on interview records improves interview coordination. ## Upgrade Considerations * **Activation:** Interview Management must be installed through the ServiceNow Store. The Hiring Core application is required as it provides essential data models and shared components. * **Pre- and Post-Upgrade Tasks:** Review and complete necessary tasks for a successful upgrade as outlined in the release notes. * **No Deprecated or Removed Features:** There are no removals or deprecations of Interview Management features between Yokohama and Zurich. * **Browser and Accessibility:** No changes to browser requirements or accessibility compliance were noted. ## Practical Benefits for ServiceNow Customers * Reduce manual coordination and scheduling effort with substitution and scheduling preferences. * Gain centralized visibility into interview health to proactively address scheduling or feedback delays. * Customize interview workflows to align with your recruitment process, improving efficiency and transparency. * Streamline communication and feedback collection to support better hiring decisions. * Leverage built-in reminders and notifications to keep all participants informed and engaged throughout the interview lifecycle. Consolidated page of all release notes for Interview management from Yokohama to Zurich. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Interview management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Zurich. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Interview management to Zurich Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-interviewmanagement-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## New features Between your current release family and Zurich, new features were introduced for Interview management. {#dfrn3-interviewmanagement-summary__entry__8} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | [Substitute interviewer](https://www.servicenow.com/docs/access?context=substitute-interviewer-self&family=zurich&ft:locale=en-US) : Substitute yourself in interviews when you cannot attend it, to eliminate the time and effort of offline coordination. Initiate the substitution directly from the calendar invite or the application record page in Employee Center. [Tracking interview health](https://www.servicenow.com/docs/access?context=tracking-interview-health&family=zurich&ft:locale=en-US) : Proactively monitor interview health, identify issues, and prioritize resolutions. A configurable, extensible framework is used to define scenarios that help identify items that needs recruiters' attention on an interview record. [Define your interview setup](https://www.servicenow.com/docs/access?context=add-interview-phase&family=zurich&ft:locale=en-US) : Configure interview phases with custom names, durations, and other key parameters, and then use them to efficiently schedule interviews, enhancing transparency and saving time. [Get scheduling preferences from applicants](https://www.servicenow.com/docs/access?context=request-applicant-availability&family=zurich&ft:locale=en-US) : Request applicants on a job requisition to share their scheduling preferences to plan a seamless interview process. [Get scheduling preferences from interviewer](https://www.servicenow.com/docs/access?context=request-interviewer-availability&family=zurich&ft:locale=en-US) : Request interviewers on a job requisition to share their scheduling preferences to plan a seamless interview process. [Share scheduling preferences](https://www.servicenow.com/docs/access?context=share-availability-interviewer&family=zurich&ft:locale=en-US) : As an interviewer, when requested by recruiters, share your scheduling preferences to help them schedule interviews accordingly. [View applicant's scheduling preferences](https://www.servicenow.com/docs/access?context=view-applicant-availability&family=zurich&ft:locale=en-US) : View the scheduling preferences shared by applicants to schedule interviews accordingly. [View interviewer's scheduling preferences](https://www.servicenow.com/docs/access?context=view-interviewer-availability&family=zurich&ft:locale=en-US) : View the scheduling preferences shared by interviewers and schedule interviews accordingly. [Schedule an interview](https://www.servicenow.com/docs/access?context=schedule-interview&family=zurich&ft:locale=en-US) : Schedule interview with applicants on a job requisition to get started with the interview journey. [Manage interviews as a recruiter](https://www.servicenow.com/docs/access?context=manage-interviews-recruiter&family=zurich&ft:locale=en-US) : As a recruiter or recruitment coordinator, manage interviews for a job requisition as needed. You can update the interview status, view feedback, send reminders, complete or cancel interviews, and more. [Manage interviews as an interviewer](https://www.servicenow.com/docs/access?context=manage-interviews-interviewer&family=zurich&ft:locale=en-US) : As an interviewer, view the details of all the interviews that you're a part of and manage them as required. [Provide interview feedback as a recruiter](https://www.servicenow.com/docs/access?context=provide-interview-feedback-recruiter&family=zurich&ft:locale=en-US) : As a recruiter or recruitment coordinator, provide feedback for interviews that you're a part of. [Provide interview feedback as an interviewer or hiring manager](https://www.servicenow.com/docs/access?context=provide-interview-feedback-hm-interviewer&family=zurich&ft:locale=en-US) : As an interviewer or hiring manager, provide timely and constructive feedback on the interviews in which you participate, to support application comparison and well-informed hiring decisions. | [ ] ## Changes Between your current release family and Zurich, some changes were made to existing Interview management features. {#dfrn3-interviewmanagement-summary__entry__14} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | [Schedule an interview](https://www.servicenow.com/docs/access?context=schedule-interview&family=zurich&ft:locale=en-US) : Schedule interviews more efficiently with auto-populated template variables that reduce manual email editing. [Manage interviews](https://www.servicenow.com/docs/access?context=manage-interviews-recruiter&family=zurich&ft:locale=en-US) : Track applicants' responses to interview invites on interviews records directly. | [ ] ## Removed Between your current release family and Zurich, some Interview management features or functionality were removed. {#dfrn3-interviewmanagement-summary__entry__20} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Deprecations Between your current release family and Zurich, some Interview management features or functionality were deprecated. {#dfrn3-interviewmanagement-summary__entry__26} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Activation information Review information on how to activate Interview management. {#dfrn3-interviewmanagement-summary__entry__32} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | Activation information : Install Interview management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: Interview management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Interview management we have noted them here. {#dfrn3-interviewmanagement-summary__entry__38} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | Additional requirements : The Hiring Core application provides essential data models and shared components for Hiring Experiences. The Hiring Core application must be activated. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Interview management we have noted them here. {#dfrn3-interviewmanagement-summary__entry__44} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Interview management, such as specific requirements or compliance levels. {#dfrn3-interviewmanagement-summary__entry__50} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Interview management we have noted them here. {#dfrn3-interviewmanagement-summary__entry__56} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Interview management we have noted them here. {#dfrn3-interviewmanagement-summary__entry__62} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | [Zurich Patch 10](https://www.servicenow.com/docs/access?context=zurich-patch-10&family=zurich&ft:locale=en-US) * Substitute yourself in interviews to eliminate the time and effort of offline coordination. * Track interview health and take timely actions from a unified interview health tracker. [Zurich Patch 1](https://www.servicenow.com/docs/access?context=zurich-patch-1&family=zurich&ft:locale=en-US) * Save time by using structured workflows to schedule and manage interviews. * Configure interview phases and use them to schedule interviews in a more organized and planned manner, minimizing manual effort and inconsistency. * Schedule interviews using workflows that support both self-scheduling and direct scheduling options. Consider multiple data sources, including calendar availability and declared scheduling preferences, to minimize rescheduling and eliminate off-platform coordination. Monitor interview health centrally to manage all interviews efficiently, with built-in reminders and notifications keeping everyone informed. * Manage interviews by updating statuses, viewing or providing feedback, sending reminders, and rescheduling, completing, or canceling interviews as needed. * Streamline feedback sharing and tracking, enabling hiring managers to effectively compare applications. See [Recruitment workspace](https://www.servicenow.com/docs/access?context=recruitment-workspace-concept&family=zurich&ft:locale=en-US) for more information. | [ ]