--- sourceDocument: zurich Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/delta-yokohama-zurich Release : - zurich ft:locale : - en-US ft:publication_title : - zurich Combined Product Files ft:clusterId : - delta3zy bundleId : - delta3zy --- # Combined ITOM AIOps release notes for upgrades from Yokohama to Zurich # Combined ITOM AIOps release notes for upgrades from Yokohama to Zurich {#ariaid-title1} Release version: Zurich Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 7 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined ITOM AIOps release notes for upgrades from Yokohama to Zurich This consolidated release notes document provides ServiceNow customers with a comprehensive view of changes, activation details, accessibility improvements, localization, and feature highlights for ITOM AIOps when upgrading from the Yokohama to the Zurich release version. It is designed to assist customers in preparing for the upgrade by summarizing relevant information across multiple ITOM AIOps components. Show full answer Show less ## Important Upgrade Information There are no new features, changes, removals, or deprecations specifically between Yokohama and Zurich releases for ITOM AIOps. Customers should review and complete any pre- and post-upgrade tasks outlined in the detailed documentation to ensure a smooth transition. ## Activation Information * ITOM AIOps requires activation of the Event Management plugin (com.glideapp.itom.snac). * To enable Health Log Analytics capabilities, customers must purchase the ITOM Predictive AIOps package. * Service Operations Workspace (ITOM) is installed via the AIOps Experience \[snsowaiops\] application available on the ServiceNow Store. * Health Log Analytics and Agent Client Collector are also available for installation from the ServiceNow Store. * Refer to Event Management setup for detailed activation instructions. ## Accessibility Enhancements * **Support for Reflow:** The Service Dashboard and Log Viewer components now support browser zoom up to 400% without content loss or functionality degradation, improving usability for users with low vision or accessibility needs. * Content enlargement supports two-dimensional scrolling at small viewport sizes (320 CSS pixels width or 256 CSS pixels height). * Reflow support can be disabled via system properties if required. * **Dark Theme:** The new Coral theme introduces a dark mode option for web and mobile experiences, improving readability and reducing eye strain. ## Localization Health Log Analytics supports multiple languages including US English, UK English, French, German, Italian, Japanese, and Spanish, with US English as the default language. This remains consistent from Yokohama to Zurich. ## Key Feature Highlights ### Health Log Analytics * **Yokohama:** Integration with Splunk using recurring polling data inputs for consistent log ingestion; support for log data connectors like Cribl, Edge Delta, and Vector Agent; alert description generation using Now Assist. * **Zurich:** Enhanced data ingestion with Cribl integration showing ITOM Gateway and log streaming rate; ability to map logs to service instances and components for contextual alerts; monitoring of ServiceNow instance logs via ServiceNow Log Export data input. ### Service Operations Workspace for ITOM * **Yokohama:** Network traffic-based alert grouping reduces noise and enhances alert correlation using TCP connections and ML Service Mapping. * Express List® and Link View enable investigation of alert groups and their interconnections. * Now Assist panel provides alert group analysis, and new teamoperator role allows team-level alert automation management. * New Change alert values option for mapping alert field values and Group Automation for tracking grouping efficiency. * **Zurich:** Introduction of Mixed Alert Grouping combining CMDB-based and tag-based strategies to control alert grouping methods and order. * Starting with version 26.9.0, Express List® and Link View support investigation of mixed alert groups and Log Analytics-based alert groups. ### Agent Client Collector * Task creation for addressing errors. * Java installation discovery via file-based discovery. * High-volume agent upgrade capability for efficiency. * MID-less installation option to conserve MID Server resources. ## Additional Notes No updates to browser requirements or additional requirements were introduced between Yokohama and Zurich for ITOM AIOps. Consolidated page of all release notes for ITOM AIOps from Yokohama to Zurich. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family ITOM AIOps release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Zurich. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading ITOM AIOps to Zurich Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-itomaiops-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## New features Between your current release family and Zurich, new features were introduced for ITOM AIOps. {#dfrn3-itomaiops-summary__entry__8} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Changes Between your current release family and Zurich, some changes were made to existing ITOM AIOps features. {#dfrn3-itomaiops-summary__entry__14} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Removed Between your current release family and Zurich, some ITOM AIOps features or functionality were removed. {#dfrn3-itomaiops-summary__entry__20} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Deprecations Between your current release family and Zurich, some ITOM AIOps features or functionality were deprecated. {#dfrn3-itomaiops-summary__entry__26} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Activation information Review information on how to activate ITOM AIOps. {#dfrn3-itomaiops-summary__entry__32} | Release | Release notes | |-|-| | Yokohama | Activation information : * ITOM AIOps is available with activation of the Event Management plugin (com.glideapp.itom.snac). You must purchase a more comprehensive ITOM AIOps package, ITOM Predictive AIOps, to enable working with Health Log Analytics. For details, see [Event Management setup](https://www.servicenow.com/docs/access?context=c_EMConfiguration&family=yokohama&ft:locale=en-US). * Install Service Operations Workspace (ITOM) by installing the AIOps Experience \[sn_sow_aiops\] application from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). * Install Health Log Analytics by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). Important: [Agent Client Collector](https://www.servicenow.com/docs/access?context=agent-client-collector-rn&family=yokohama&ft:locale=en-US), [Health Log Analytics](https://www.servicenow.com/docs/access?context=health-log-analytics-rn&family=yokohama&ft:locale=en-US), and [Install ServiceNow Operations Workspace (ITOM)](https://www.servicenow.com/docs/access?context=install-sow-itom-apps&family=yokohama&ft:locale=en-US) are available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Zurich | Activation information : * ITOM AIOps is available with activation of the Event Management plugin (com.glideapp.itom.snac). You must purchase a more comprehensive ITOM AIOps package, ITOM Predictive AIOps, to enable working with Health Log Analytics. For details, see [Event Management setup](https://www.servicenow.com/docs/access?context=c_EMConfiguration&family=zurich&ft:locale=en-US). * Install Service Operations Workspace (ITOM) by installing the AIOps Experience \[sn_sow_aiops\] application from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). * Install Health Log Analytics by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: [Agent Client Collector](https://www.servicenow.com/docs/access?context=agent-client-collector-rn&family=zurich&ft:locale=en-US) and [Health Log Analytics](https://www.servicenow.com/docs/access?context=health-log-analytics-rn&family=zurich&ft:locale=en-US) are available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for ITOM AIOps we have noted them here. {#dfrn3-itomaiops-summary__entry__38} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for ITOM AIOps we have noted them here. {#dfrn3-itomaiops-summary__entry__44} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for ITOM AIOps, such as specific requirements or compliance levels. {#dfrn3-itomaiops-summary__entry__50} | Release | Release notes | |-|-| | Yokohama | Accessibility information : Support for reflow : The Service Dashboard and Log Viewer component was updated to support reflow, which enables pages and content to be zoomed up to 400% through your browser settings without loss of content or functionality. Additionally, content can be enlarged without scrolling in two dimensions at a width equivalent to 320 CSS pixels or a height equivalent to 256 CSS pixels. : This enhancement helps users with low vision or who have trouble seeing web content in a browser due to monitor size, device type, poor lighting, or other situations. Reflow can be turned off with a system property for instances, experiences, and pages. See [Reflow for Configurable Workspace](https://www.servicenow.com/docs/access?context=auto-reflow&family=yokohama&ft:locale=en-US) for details. | | Zurich | Accessibility information : Support for reflow : The Service Dashboard and Log Viewer component was updated to support reflow, which enables pages and content to be zoomed up to 400% through your browser settings without loss of content or functionality. Additionally, content can be enlarged without scrolling in two dimensions at a width equivalent to 320 CSS pixels or a height equivalent to 256 CSS pixels. : This enhancement helps users with low vision or who have trouble seeing web content in a browser due to monitor size, device type, poor lighting, or other situations. Reflow can be turned off with a system property for instances, experiences, and pages. See [\[Placeholder link text to key bundle-platux.auto-reflow\]](https://www.servicenow.com/docs/access?context=auto-reflow&family=zurich&ft:locale=en-US) for details. Dark theme : The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability. | [ ] ## Localization information If there are specific localization considerations for ITOM AIOps we have noted them here. {#dfrn3-itomaiops-summary__entry__56} | Release | Release notes | |-|-| | Yokohama | Localization information : The current available languages for Health Log Analytics are US English, UK English, French, German, Italian, Japanese, and Spanish. The default language is US English. | | Zurich | Localization information : The current available languages for Health Log Analytics are US English, UK English, French, German, Italian, Japanese, and Spanish. The default language is US English. | [ ] ## Highlight information If there are specific highlight considerations for ITOM AIOps we have noted them here. {#dfrn3-itomaiops-summary__entry__62} | Release | Release notes | |-|-| | Yokohama | Health Log Analytics highlights: * Pull data from Splunk consistently over time using the Splunk Polling data input, which sends recurring queries (polls) to Splunk. * Use your Splunk data input to ingest data from Splunk in a pre-processed, structured format. * Integrate with log data connectors from the Integrations Launchpad * Use dedicated Cribl, Edge Delta and Vector Agent data inputs to streamline HLA data ingestion with tools handling large log volumes. * Generate a description of Health Log Analytics alerts using Now Assist. Event Management highlights: * Focus on critical connections and dependencies by reviewing network traffic-based alert grouping, which uses discovered TCP connections together with ML Service Mapping to correlate alerts on host CIs that have network traffic connections between them. This approach reduces noise, enhances visibility, and accelerates response times. [Service Operations Workspace for ITOM](https://www.servicenow.com/docs/access?context=sow-landing-page-itom&family=yokohama&ft:locale=en-US) * Starting with version 26.3.1, benefit from the new alert grouping based on network traffic correlation: * Use Express List® to investigate network traffic-based alert groups * View connections between network traffic-based alerts in Link View. * Starting with version 2.5.3, review alert group analysis by Now Assist * Review relevant information in the Now Assist panel based on records selected in Express List®. * Enable team-level operators to create and manage new alert automations by assigning the new team_operator role. * Map current alert field values to new specified values through the new Change alert values option in the Enrich automation section. * Track and optimize grouping efficiency by viewing key details such as total alerts, alert groups, ungrouped alerts, and compression in Group Automation. Simulate other group types, such as CMDB, ML, and text-based grouping. Agent Client Collector highlights: * Create tasks to address Agent Client Collector errors. * Discover java installation information using file-based discovery. * Upgrade many agents at once using high-volume upgrade of Agent Client Collector. * Conserve the MID Server resources for more persistent features by using MID-less installation. See [ITOM Health](https://www.servicenow.com/docs/access?context=itom-health-landing-page&family=yokohama&ft:locale=en-US) for more information. | | Zurich | Health Log Analytics highlights: * Streamline Health Log Analytics data ingestion with Cribl by using the Cribl integration. * Leverage additional information presented on the integration's Overview screen, such as the ITOM Gateway in the processing pipeline and the log streaming rate per minute. * Map log data to service instances and components for alerts in context. * Monitor ServiceNow instance logs with the ServiceNow Log Export data input. [Service Operations Workspace for ITOM](https://www.servicenow.com/docs/access?context=sow-landing-page-itom&family=zurich&ft:locale=en-US) highlights: * Control how alerts are grouped, which ones are included, and the order of grouping methods through Mixed Alert Grouping, which combines CMDB-based and tag-based strategies. * Starting in version 26.9.0, investigate mixed alert groups and Log Analytics-based alert groups by using Express List®. * Starting in version 26.9.0, view connections between alerts in Link View for mixed alert groups and Log Analytics-based alert groups. See [ITOM Health](https://www.servicenow.com/docs/access?context=itom-health-landing-page&family=zurich&ft:locale=en-US) for more information. | [ ]