--- sourceDocument: zurich Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/delta-yokohama-zurich Release : - zurich ft:locale : - en-US ft:publication_title : - zurich Combined Product Files ft:clusterId : - delta3zy bundleId : - delta3zy --- # Combined ITSM Predictive Intelligence Workbench release notes for upgrades from Yokohama to Zurich # Combined ITSM Predictive Intelligence Workbench release notes for upgrades from Yokohama to Zurich {#ariaid-title1} Release version: Zurich Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined ITSM Predictive Intelligence Workbench Release Notes for Upgrades from Yokohama to Zurich This consolidated release note page provides ServiceNow customers with essential information about upgrading the ITSM Predictive Intelligence Workbench from the Yokohama release to the Zurich release. It summarizes new features, changes, removals, deprecations, and other relevant details across these releases to assist with upgrade preparation and execution. Show full answer Show less ## Key Information for Upgrading * **Deprecation:** Starting with the Yokohama release, the ITSM Predictive Intelligence Workbench is deprecated. It is no longer deployed, enhanced, or supported in subsequent releases, including Zurich. * **Replacement:** Customers seeking the latest functionality should install the **Task Intelligence for ITSM application plugin (com.snc.itsmmltask)** to continue leveraging predictive intelligence capabilities. * **Upgrade Tasks:** Before upgrading to Zurich, customers should review and complete any prescribed pre- and post-upgrade tasks to ensure a smooth transition. ## Release Updates Summary * **Yokohama Release:** No updates, new features, changes, removals, or additional requirements for ITSM Predictive Intelligence Workbench other than the deprecation announcement. * **Zurich Release:** No updates, new features, changes, removals, or additional requirements were introduced for the ITSM Predictive Intelligence Workbench. ## Additional Considerations * **Activation, Browser, Accessibility, Localization, and Highlight Information:** There were no updates or changes related to these aspects for the ITSM Predictive Intelligence Workbench in either Yokohama or Zurich releases. ## What Customers Can Expect ServiceNow customers upgrading from Yokohama to Zurich will not see changes or enhancements to the ITSM Predictive Intelligence Workbench itself, as it is deprecated. To maintain predictive intelligence capabilities, customers must adopt the Task Intelligence for ITSM plugin. This approach ensures access to the latest supported features and ongoing improvements. Consolidated page of all release notes for ITSM Predictive Intelligence Workbench from Yokohama to Zurich. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family ITSM Predictive Intelligence Workbench release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Zurich. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading ITSM Predictive Intelligence Workbench to Zurich Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-itsmpredictiveintelligenceworkbench-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## New features Between your current release family and Zurich, new features were introduced for ITSM Predictive Intelligence Workbench. {#dfrn3-itsmpredictiveintelligenceworkbench-summary__entry__8} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Changes Between your current release family and Zurich, some changes were made to existing ITSM Predictive Intelligence Workbench features. {#dfrn3-itsmpredictiveintelligenceworkbench-summary__entry__14} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Removed Between your current release family and Zurich, some ITSM Predictive Intelligence Workbench features or functionality were removed. {#dfrn3-itsmpredictiveintelligenceworkbench-summary__entry__20} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Deprecations Between your current release family and Zurich, some ITSM Predictive Intelligence Workbench features or functionality were deprecated. {#dfrn3-itsmpredictiveintelligenceworkbench-summary__entry__26} | Release | Release notes | |-|-| | Yokohama | Starting with the Yokohama release, ITSM Predictive Intelligence Workbench is deprecated and is no longer deployed, enhanced, or supported. To get the latest experience for this functionality, you must install the Task Intelligence for ITSM application plugin (com.snc.itsm_ml_task). For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0867184) article in the Now Support Knowledge Base. | | Zurich | No updates for this release. | [ ] ## Activation information Review information on how to activate ITSM Predictive Intelligence Workbench. {#dfrn3-itsmpredictiveintelligenceworkbench-summary__entry__32} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for ITSM Predictive Intelligence Workbench we have noted them here. {#dfrn3-itsmpredictiveintelligenceworkbench-summary__entry__38} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for ITSM Predictive Intelligence Workbench we have noted them here. {#dfrn3-itsmpredictiveintelligenceworkbench-summary__entry__44} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for ITSM Predictive Intelligence Workbench, such as specific requirements or compliance levels. {#dfrn3-itsmpredictiveintelligenceworkbench-summary__entry__50} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for ITSM Predictive Intelligence Workbench we have noted them here. {#dfrn3-itsmpredictiveintelligenceworkbench-summary__entry__56} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for ITSM Predictive Intelligence Workbench we have noted them here. {#dfrn3-itsmpredictiveintelligenceworkbench-summary__entry__62} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ]