--- sourceDocument: zurich Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/delta-yokohama-zurich Release : - zurich ft:locale : - en-US ft:publication_title : - zurich Combined Product Files ft:clusterId : - delta3zy bundleId : - delta3zy --- # Combined ITSM Success Dashboard release notes for upgrades from Yokohama to Zurich # Combined ITSM Success Dashboard release notes for upgrades from Yokohama to Zurich {#ariaid-title1} Release version: Zurich Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined ITSM Success Dashboard Release Notes for Upgrades from Yokohama to Zurich This document consolidates the release notes for the ITSM Success Dashboard upgrades from the Yokohama to the Zurich release. It is designed to help ServiceNow customers prepare for their upgrade by summarizing new features, changes, removals, deprecations, and other important information related to the ITSM Success Dashboard across these releases. Show full answer Show less ## New Features * **Yokohama Release:** Introduced several new KPIs enhancing the visibility of self-service and productivity moments: * **Self Solved - Percentage KPI:** Measures the number of issues resolved using Digital End-User Experience self-service channels such as Desktop Assistant, Now Assist panel, and Employee portal. * **Successful Change Summarization - Now Assist KPI:** Tracks the effectiveness of change summarization via Now Assist. * **Successful Change Risk Explanation - Now Assist KPI:** Measures the benefits of change risk explanation provided through Now Assist. * **Knowledge Articles Created Using Now Assist KPI:** Indicates the volume of knowledge base articles generated using Now Assist within a given period. * **Zurich Release:** No new features were introduced. ## Changes * No changes were reported for the ITSM Success Dashboard features between Yokohama and Zurich releases. ## Removals and Deprecations * No features or functionalities were removed or deprecated in the ITSM Success Dashboard from Yokohama to Zurich. ## Activation Information The ITSM Success Dashboard is available through the ServiceNow Store. To activate it, customers must request the application from the store. This ensures access to the latest versions and cumulative release notes. No changes to activation processes occurred between Yokohama and Zurich. ## Additional Considerations * **Requirements:** No new or changed additional requirements for the ITSM Success Dashboard have been introduced. * **Browser Compatibility:** There are no updates to browser requirements. * **Accessibility:** No new accessibility information or compliance changes have been noted. * **Localization:** No updates or considerations were introduced for localization. * **Highlights:** Yokohama release introduced valuable KPIs for assessing Now Assist features, helping users understand the productivity benefits of change summarization, risk explanation, and knowledge article generation. ## What This Means for ServiceNow Customers Customers upgrading from Yokohama to Zurich can expect stability in the ITSM Success Dashboard without new changes or removals in Zurich. They gain enhanced analytical capabilities introduced in Yokohama, especially around self-service effectiveness and Now Assist productivity insights. Activation remains straightforward via the ServiceNow Store, ensuring easy access to updates. Reviewing this consolidated information simplifies upgrade planning and helps maintain a consistent and insightful ITSM reporting experience. Consolidated page of all release notes for ITSM Success Dashboard from Yokohama to Zurich. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family ITSM Success Dashboard release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Zurich. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading ITSM Success Dashboard to Zurich Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-itsmsuccessdashboard-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## New features Between your current release family and Zurich, new features were introduced for ITSM Success Dashboard. {#dfrn3-itsmsuccessdashboard-summary__entry__8} | Release | Release notes | |-|-| | Yokohama | * New KPI is added to the self solved - percentage. This new KPI shares the number of times the issue is resolved using the Digital End-User Experience self service channels like Desktop Assistant, Now Assist panel, and Employee portal. * The all new KPIs Successful Change Summarization - Now Assist and Successful Change Risk Explanation - Now Assist are added to the Productivity moments. These new contributing indicators help you understand the benefits of using change summarization and change risk explanation through Now Assist. * The Key Performance Indicator (KPI) Knowledge Articles created using Now Assist is added to Productivity moments. This primary indicator shows how many knowledge base articles are created using Now Assist in a given period. | | Zurich | No updates for this release. | [ ] ## Changes Between your current release family and Zurich, some changes were made to existing ITSM Success Dashboard features. {#dfrn3-itsmsuccessdashboard-summary__entry__14} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Removed Between your current release family and Zurich, some ITSM Success Dashboard features or functionality were removed. {#dfrn3-itsmsuccessdashboard-summary__entry__20} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Deprecations Between your current release family and Zurich, some ITSM Success Dashboard features or functionality were deprecated. {#dfrn3-itsmsuccessdashboard-summary__entry__26} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Activation information Review information on how to activate ITSM Success Dashboard. {#dfrn3-itsmsuccessdashboard-summary__entry__32} | Release | Release notes | |-|-| | Yokohama | Activation information : Install ITSM Success Dashboard by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). Important: ITSM Success Dashboard is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Zurich | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for ITSM Success Dashboard we have noted them here. {#dfrn3-itsmsuccessdashboard-summary__entry__38} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for ITSM Success Dashboard we have noted them here. {#dfrn3-itsmsuccessdashboard-summary__entry__44} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for ITSM Success Dashboard, such as specific requirements or compliance levels. {#dfrn3-itsmsuccessdashboard-summary__entry__50} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for ITSM Success Dashboard we have noted them here. {#dfrn3-itsmsuccessdashboard-summary__entry__56} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for ITSM Success Dashboard we have noted them here. {#dfrn3-itsmsuccessdashboard-summary__entry__62} | Release | Release notes | |-|-| | Yokohama | Experience the all new KPIs introduced for the Now Assist under Productivity moments per user in ITSM Success Dashboard to understand the benefits of using Now Assist features like Change Summarization, Change Risk Explanation, and Knowledge Article generation. See [ITSM Success Dashboard indicators](https://www.servicenow.com/docs/access?context=success-dashboard-indicator-landing&family=yokohama&ft:locale=en-US) for more information. | | Zurich | No updates for this release. | [ ]