--- sourceDocument: zurich Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/delta-yokohama-zurich Release : - zurich ft:locale : - en-US ft:publication_title : - zurich Combined Product Files ft:clusterId : - delta3zy bundleId : - delta3zy --- # Combined Journey designer release notes for upgrades from Yokohama to Zurich # Combined Journey designer release notes for upgrades from Yokohama to Zurich {#ariaid-title1} Release version: Zurich Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 6 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Journey Designer Release Notes for Upgrades from Yokohama to Zurich This consolidated guide details the release notes for Journey Designer upgrades from Yokohama to Zurich, focusing on new features, changes, deprecations, and important upgrade information. It is designed to help ServiceNow customers prepare for and understand the enhancements and modifications introduced in the Zurich release, ensuring a smooth transition and improved use of Journey Designer capabilities. Show full answer Show less ## New Features * **Agentic Workflows:** Two key AI-driven workflows were introduced: * **Offboarding Knowledge Transfer Plan:** Automates capturing and organizing critical knowledge when employees leave, using AI agents to interact with managers, discover documents, categorize content, and facilitate review before sharing. * **Generate Onboarding Ramp-Up Plan:** Creates personalized onboarding plans to efficiently ramp up new employees' skills and knowledge. * **Third-Party AI Model Providers:** Expanded AI application options now include Google Gemini and AWS Claude, alongside existing Now LLM Service and Azure OpenAI, enhancing generative AI and agent capabilities. * **Journey Overview Page Configuration:** Administrators can customize the journey overview page by hiding the Task Templates and Create a Journey for Your Team widgets for a tailored user experience. ## Changes * **Coral Theme:** The Coral theme is now the default for new portals, web, and mobile experiences with Next Experience or Core UI enabled, offering a fresh, brand-neutral look with an optional dark theme for web and mobile. * **Cancel Option for Journey Accelerator Journeys:** Journey owners with access only to Journey Accelerator journeys can now cancel journeys via the Employee Center portal instead of deleting them, adding flexibility in journey management. ## Deprecations * **Learning Posts and Listening Posts:** These capabilities have been fully integrated into Journey Designer, streamlining user experience. Customers should refer to the specific release notes for each for detailed information. ## Activation and Installation Journey Designer is available exclusively through the ServiceNow Store. Customers must request the application from the Store and can monitor cumulative release notes and version history there for updates and installation guidance. ## Additional Notes for Customers * No specific new browser, localization, or accessibility requirements were introduced in the Zurich release. * Usability improvements include enhanced synchronization of fields and the ability to cancel Journey Accelerator journeys directly from the portal. * The pre-hire onboarding experience has been enhanced to provide a seamless transition from applicant to full-time employee. * Patch updates in Yokohama introduced improved journey tracking for users and managers, including real-time status, progress bars, filters, and AI-assisted journey drafting to tailor career-focused journeys. Consolidated page of all release notes for Journey designer from Yokohama to Zurich. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Journey designer release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Zurich. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Journey designer to Zurich Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-journeydesigner-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## New features Between your current release family and Zurich, new features were introduced for Journey designer. {#dfrn3-journeydesigner-summary__entry__8} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | [Offboarding knowledge transfer plan generation agentic workflow](https://www.servicenow.com/docs/access?context=offboarding-knowledge-x-agentic-wf&family=zurich&ft:locale=en-US) : The offboarding knowledge transfer plan generation agentic workflow captures and organizes critical knowledge when employees leave. AI agents interact with managers to collect requirements, discover documents from the specified time period, categorize content into meaningful work areas, and facilitate employee review before sharing with successors. [Generate onboarding ramp-up agentic workflow](https://www.servicenow.com/docs/access?context=onboarding-ramp-up-plan-agentic-wf&family=zurich&ft:locale=en-US) : Use the Generate onboarding ramp-up plan agentic workflow to establish an efficient process for generating onboarding plans that are personalized for each new employee joining your organization.{#dfrn3-journeydesigner-summary__entry__14} | Agentic workflow name | Description | |-|-| | Generate onboarding ramp-up plan | AI agents work together to generate personalized plans that are designed to ramp up the knowledge and skills of new employees who are beginning to embark on their onboarding journey. | [Table 1. Agentic workflows] [New third-party AI model provider options available for all AI applications](https://www.servicenow.com/docs/access?context=exploring-large-language-models&family=zurich&ft:locale=en-US) : Google Gemini and AWS Claude are available for generative AI skills and AI agents, in addition to Now LLM Service and Azure OpenAI. [Configure the journey overview page](https://www.servicenow.com/docs/access?context=manager-journeys-view&family=zurich&ft:locale=en-US) : As an admin, you can now configure the journey overview page and hide the Task Templates and Create a Journey for Your Team widgets. | [ ] ## Changes Between your current release family and Zurich, some changes were made to existing Journey designer features. {#dfrn3-journeydesigner-summary__entry__18} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. [Cancel Journey Accelerator Journeys](https://www.servicenow.com/docs/access?context=cancel-ja-journeys&family=zurich&ft:locale=en-US) : Journey owners having access to Journey Accelerator only journeys now have a Cancel option instead of the Delete option in the Employee Center portal. | [ ] ## Removed Between your current release family and Zurich, some Journey designer features or functionality were removed. {#dfrn3-journeydesigner-summary__entry__24} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Deprecations Between your current release family and Zurich, some Journey designer features or functionality were deprecated. {#dfrn3-journeydesigner-summary__entry__30} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | * Learning Posts. All Learning Posts capabilities are now integrated within Journey designer. For more information, see [Learning Posts release notes](https://www.servicenow.com/docs/access?context=learning-posts-rn&family=zurich&ft:locale=en-US). * Listening Posts. For more information, see [Listening Posts release notes](https://www.servicenow.com/docs/access?context=listening-posts-rn&family=zurich&ft:locale=en-US). | [ ] ## Activation information Review information on how to activate Journey designer. {#dfrn3-journeydesigner-summary__entry__36} | Release | Release notes | |-|-| | Yokohama | Activation information : Install Journey designer by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). Important: Journey designer is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Zurich | Activation information : Install Journey designer by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: Journey designer is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Journey designer we have noted them here. {#dfrn3-journeydesigner-summary__entry__42} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Journey designer we have noted them here. {#dfrn3-journeydesigner-summary__entry__48} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Journey designer, such as specific requirements or compliance levels. {#dfrn3-journeydesigner-summary__entry__54} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Journey designer we have noted them here. {#dfrn3-journeydesigner-summary__entry__60} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Journey designer we have noted them here. {#dfrn3-journeydesigner-summary__entry__66} | Release | Release notes | |-|-| | Yokohama | Yokohama Patch 3 * As a journey user, track your journey more effectively---view real-time journey states, follow your progress with an improved progress bar, and easily filter your journeys to find exactly what you need. * As a manager, request the status of an employee's journey to quickly understand progress and take timely, informed action. * Managers can instantly summarize the information that appears on the Journey detail page to acquire an overview of an employee's journey. The summary that is generated also reflects the blockers that are impeding the journey's progress and the steps required to resume the journey's progress. * View banner messages on the Journey detail page when your journey status is marked as 'Overdue' due to others' pending tasks. The messages are tailored based on personas and help you understand the reason of the overdue task. * Use the updated 'All Tasks' filter, which now matches the overall task count shown in the progress bar. Read the revised tooltip on the Progress Bar that states, 'Completed tasks include skipped tasks.' Check the information icon on the 'All Tasks' filter to understand that 'Some of the total tasks may not be visible to you in this Journey,' ensuring clarity on task visibility. * As a manager, managing the journey of reportees using Journey designer you can draft a journey with custom plans and tasks with help from Now Assist. Provide an AI prompt so that Now Assist can help you build a journey that matches your career goals and aspirations. * The following Lifecycle Events flows have been migrated to flows. * HR Activity Set Trigger Check * Lifecycle Event Notification * Lifecycle Event Case Approval * HR Activity Set Launcher * HR Activity Launcher * Account Notification * Add LE activity user to Pulse Survey See [Journey designer](https://www.servicenow.com/docs/access?context=jny-dsgnr-landing-page&family=yokohama&ft:locale=en-US) for more information. | | Zurich | * Usability enhancements: * Use the option to cancel Journey Accelerator journeys from the portal. * See higher performance in sync between the Opened for and Journey Owner fields. * Configure the Journey overview page using the widgets option to hide or show Task Templates and Create a Journey for Your Team widgets. * The pre-hire onboarding experience enables a seamless journey for an applicant transitioning from an onboarding pre-hire to a full-time employee. See [Journey Designer](https://www.servicenow.com/docs/access?context=jny-dsgnr-landing-page&family=zurich&ft:locale=en-US) for more information. | [ ]