--- sourceDocument: zurich Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/delta-yokohama-zurich Release : - zurich ft:locale : - en-US ft:publication_title : - zurich Combined Product Files ft:clusterId : - delta3zy bundleId : - delta3zy --- # Combined Knowledge Center release notes for upgrades from Yokohama to Zurich # Combined Knowledge Center release notes for upgrades from Yokohama to Zurich {#ariaid-title1} Release version: Zurich Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Knowledge Center release notes for upgrades from Yokohama to Zurich This consolidated release notes document assists ServiceNow customers in preparing for upgrading the Knowledge Center from the Yokohama release family to the Zurich release family. It summarizes new features, changes, and important upgrade information relevant to the Knowledge Center product across these releases. Show full answer Show less ## New Features * **Search knowledge article:** Both Yokohama and Zurich releases emphasize building a complete and accurate knowledge base by identifying and filling content gaps, removing redundancies, and optimizing articles for quality. * **Knowledge Center Article Optimization:** Introduced in Yokohama and continued in Zurich, this tool scans knowledge articles and provides actionable feedback to improve article quality and health. * **Article editing enhancements:** Yokohama introduced generating and editing articles using Now Assist; Zurich updates this to use ServiceNow Otto in the article editor, aiding content formatting including text, images, and media. * **Potential knowledge gaps:** Both releases focus on proactively identifying and addressing missing knowledge articles and recurring issues lacking proper documentation. ## Changes * The Knowledge Center home page features dashboards in both Yokohama and Zurich releases. * Productivity enhancements include article optimization, knowledge gap identification, and duplicate article management. * The enhanced article editor integrates article optimization support to facilitate effortless creation of high-quality content. ## Removals and Deprecations There were no removals or deprecated features in the Knowledge Center between Yokohama and Zurich releases. ## Activation Information Knowledge Center is available by default to all Knowledge Management roles in both Yokohama and Zurich releases. It is also available through the ServiceNow Store, with activation details provided in the release notes. ## Additional Requirements, Browser Requirements, Accessibility, and Localization No updates or changes were noted in these areas between Yokohama and Zurich releases for the Knowledge Center. ## Key Outcomes for ServiceNow Customers * Upgrade preparation is streamlined with consolidated release notes covering all relevant Knowledge Center enhancements and considerations. * Enhanced tools such as article optimization and AI-powered editing (ServiceNow Otto) improve the quality and efficiency of knowledge article creation and maintenance. * Dashboards and productivity features help manage knowledge content effectively, reducing redundancy and ensuring up-to-date, accurate information delivery. * Seamless activation and availability to Knowledge Management roles ensure quick adoption post-upgrade. Consolidated page of all release notes for Knowledge Center from Yokohama to Zurich. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Knowledge Center release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Zurich. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Knowledge Center to Zurich Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-knowledgecenter-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## New features Between your current release family and Zurich, new features were introduced for Knowledge Center. {#dfrn3-knowledgecenter-summary__entry__8} | Release | Release notes | |-|-| | Yokohama | [Search knowledge article](https://www.servicenow.com/docs/access?context=search-knowledge-article&family=yokohama&ft:locale=en-US) : Build a complete and accurate knowledge base, focus on continuous improvement by discovering and filling content gaps, removing redundant information, and optimizing existing articles for better quality. [Knowledge Center Article Optimization](https://www.servicenow.com/docs/access?context=knowledge-center-article-optimization&family=yokohama&ft:locale=en-US) : Improve the quality and health of your knowledge articles by using the Article Optimization tool in the Knowledge Center to scan the articles, and get instant, actionable feedback. [Generate and edit articles using Now Assist in the Knowledge Center article editor](https://www.servicenow.com/docs/access?context=kc-article-editor&family=yokohama&ft:locale=en-US) : Use the editing tools in the Knowledge Center to format knowledge article content such as text, images, and media. [Potential knowledge gaps](https://www.servicenow.com/docs/access?context=understanding-knowledge-gaps&family=yokohama&ft:locale=en-US) : Proactively identify and fill potential knowledge gaps. Identify missing knowledge articles and recurring issues that have incomplete or no knowledge article to refer to. | | Zurich | [Search knowledge article](https://www.servicenow.com/docs/access?context=search-knowledge-article&family=zurich&ft:locale=en-US) : Build a complete and accurate knowledge base, focus on continuous improvement by discovering and filling content gaps, removing redundant information, and optimizing existing articles for better quality. [Knowledge Center Article Optimization](https://www.servicenow.com/docs/access?context=knowledge-center-article-optimization&family=zurich&ft:locale=en-US) : Improve the quality and health of your knowledge articles by using the Article Optimization tool in the Knowledge Center to scan the articles, and get instant, actionable feedback. [Generate and edit articles using ServiceNow Otto in the Knowledge Center article editor](https://www.servicenow.com/docs/access?context=kc-article-editor&family=zurich&ft:locale=en-US) : Use the editing tools in the Knowledge Center to format knowledge article content such as text, images, and media. [Potential knowledge gaps](https://www.servicenow.com/docs/access?context=understanding-knowledge-gaps&family=zurich&ft:locale=en-US) : Proactively identify and fill potential knowledge gaps. Identify missing knowledge articles and recurring issues that have incomplete or no knowledge article to refer to. | [ ] ## Changes Between your current release family and Zurich, some changes were made to existing Knowledge Center features. {#dfrn3-knowledgecenter-summary__entry__14} | Release | Release notes | |-|-| | Yokohama | [Knowledge Center Home Page](https://www.servicenow.com/docs/access?context=kc-home-page&family=yokohama&ft:locale=en-US) : The Knowledge Center home page comes equipped with dashboards. New features like article optimization, identify knowledge gaps and, manage duplicate articles improve productivity. The enhanced article editor is integrated with article optimization support to generate high quality content effortlessly. | | Zurich | [Knowledge Center home page](https://www.servicenow.com/docs/access?context=kc-home-page&family=zurich&ft:locale=en-US) : The Knowledge Center home page comes equipped with dashboards. New features like article optimization, identify knowledge gaps and, manage duplicate articles improve productivity. The enhanced article editor is integrated with article optimization support to generate high quality content effortlessly. | [ ] ## Removed Between your current release family and Zurich, some Knowledge Center features or functionality were removed. {#dfrn3-knowledgecenter-summary__entry__20} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Deprecations Between your current release family and Zurich, some Knowledge Center features or functionality were deprecated. {#dfrn3-knowledgecenter-summary__entry__26} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Activation information Review information on how to activate Knowledge Center. {#dfrn3-knowledgecenter-summary__entry__32} | Release | Release notes | |-|-| | Yokohama | Activation information : Knowledge Center would be available by default to all the roles of Knowledge Management. Important: Knowledge Center is available in the ServiceNow Store. For details, see the Activation information section of these release notes. | | Zurich | Activation information : Knowledge Center would be available by default to all the roles of Knowledge Management. Important: Knowledge Center is available in the ServiceNow Store. For details, see the Activation information section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Knowledge Center we have noted them here. {#dfrn3-knowledgecenter-summary__entry__38} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Knowledge Center we have noted them here. {#dfrn3-knowledgecenter-summary__entry__44} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Knowledge Center, such as specific requirements or compliance levels. {#dfrn3-knowledgecenter-summary__entry__50} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Knowledge Center we have noted them here. {#dfrn3-knowledgecenter-summary__entry__56} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Knowledge Center we have noted them here. {#dfrn3-knowledgecenter-summary__entry__62} | Release | Release notes | |-|-| | Yokohama | * Use Knowledge Center to manage and distribute organizational knowledge through a centralized and organized interface. * Enhance productivity, reduce redundant work, and help ensure that users have access to the latest and most accurate information. * Format your content within a knowledge article using editing tools in the article editor. * Improve the quality and health of knowledge articles with article optimization, ensuring that the information is latest and relevant. See [Knowledge Center](https://www.servicenow.com/docs/access?context=knowledge-center&family=yokohama&ft:locale=en-US) for more information. | | Zurich | [\[Placeholder link text to key australia-patch-5\]](https://www.servicenow.com/docs/access?context=australia-patch-5&family=zurich&ft:locale=en-US) * ServiceNow Otto® is the new AI experience brand. This change is reflected in the name of ServiceNow products. Your product entitlements remain unchanged. Check your entitlements to determine your access to specific features. * Enhance productivity, reduce redundant work, and help ensure that users have access to the latest and most accurate information. * Format your content within a knowledge article using editing tools in the article editor. * Improve the quality and health of knowledge articles with article optimization, ensuring that the information is latest and relevant. See [Knowledge Center](https://www.servicenow.com/docs/access?context=knowledge-center&family=zurich&ft:locale=en-US) for more information. | [ ]