--- sourceDocument: zurich Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/delta-yokohama-zurich Release : - zurich ft:locale : - en-US ft:publication_title : - zurich Combined Product Files ft:clusterId : - delta3zy bundleId : - delta3zy --- # Combined Knowledge Management release notes for upgrades from Yokohama to Zurich # Combined Knowledge Management release notes for upgrades from Yokohama to Zurich {#ariaid-title1} Release version: Zurich Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Knowledge Management release notes for upgrades from Yokohama to Zurich This consolidated guide helps ServiceNow customers prepare for upgrading Knowledge Management from the Yokohama release to the Zurich release. It summarizes new features, changes, accessibility enhancements, activation details, and important upgrade tasks to ensure a smooth transition and improved user experience. Show full answer Show less ## New Features * **Yokohama:** Admins can clone Knowledge Base generation skills and customize prompts for AI model providers, enabling tailored Knowledge article creation using Now Assist across multiple knowledge bases. * **Zurich:** Knowledge Management processes have been modernized by replacing legacy workflows with simple, visual low-code flow designers to boost operational efficiency and simplify management. ## Changes * **Yokohama:** The HTML editor (TinyMCE toolbar) now includes an accessibility checker button, helping authors identify and fix accessibility issues in Knowledge articles. * **Zurich:** * The new default **Coral theme** enhances portal, web, and mobile experiences with a fresh, brand-neutral look and a dark theme option to improve readability and reduce eye strain. * The Knowledge view page in the workspace has been redesigned with responsive design for seamless navigation and improved article display across devices of varying screen sizes and orientations. ## Activation Information Knowledge Management remains an active, default feature in both Yokohama and Zurich releases, requiring no additional activation steps post-upgrade. ## Accessibility Enhancements * Yokohama introduced an accessibility checker in the article editor to help authors remediate accessibility issues during article creation. * Zurich's Coral theme includes an optional dark mode for web and mobile, designed to alleviate eye strain and enhance readability. ## Additional Details * No features were removed or deprecated between Yokohama and Zurich for Knowledge Management. * There are no new browser or localization requirements introduced in Zurich. ## Highlights for Customers * Utilize AI model customization in Yokohama to improve Knowledge article generation quality and relevance. * Leverage Zurich's low-code flow designers to streamline Knowledge Management operations and workflows. * Benefit from a modern, accessible, and visually improved Knowledge viewing experience with responsive design and theme options. * Continue using Knowledge Management as a default enabled feature, simplifying upgrade planning. Consolidated page of all release notes for Knowledge Management from Yokohama to Zurich. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Knowledge Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Zurich. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Knowledge Management to Zurich Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-knowledgemanagement-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## New features Between your current release family and Zurich, new features were introduced for Knowledge Management. {#dfrn3-knowledgemanagement-summary__entry__8} | Release | Release notes | |-|-| | Yokohama | [Configure skills with custom prompts for knowledge article templates](https://www.servicenow.com/docs/access?context=Now-assist-configure-custom-prompts-for-templates&family=yokohama&ft:locale=en-US) : As an admin, you can clone the KB generation skill, and update prompts for AI model providers. This helps the agent to use custom templates and custom prompts to generate Knowledge articles with Now Assist from single and multiple knowledge bases. | | Zurich | [\[Placeholder link text to key knowledge-flow\]](https://www.servicenow.com/docs/access?context=knowledge-flow&family=zurich&ft:locale=en-US) : Boost efficiency and simplify operations by replacing the existing Knowledge Management processes built on workflow with the latest and innovative, simple-to-use visual flow designers. | [ ] ## Changes Between your current release family and Zurich, some changes were made to existing Knowledge Management features. {#dfrn3-knowledgemanagement-summary__entry__14} | Release | Release notes | |-|-| | Yokohama | [Editing functions for knowledge articles in the HTML editor](https://www.servicenow.com/docs/access?context=knowledge-html-editor&family=yokohama&ft:locale=en-US) : Identify and resolve accessibility related issues during Knowledge article generation through a new accessibility checker button in the TinyMCE toolbar. | | Zurich | [Preferences](https://www.servicenow.com/docs/access?context=set-up-preferences-next-experience&family=zurich&ft:locale=en-US) Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. [\[Placeholder link text to key knowledge-article-view-page-workspace\]](https://www.servicenow.com/docs/access?context=knowledge-article-view-page-workspace&family=zurich&ft:locale=en-US) : Enjoy a better reading experience with the enhanced Knowledge view page in the workspace featuring improved article displays, and effortless access to essential resources. The new responsive design enables smooth navigation and effortless viewing on any device. It automatically adapts to different screen sizes and orientations. | [ ] ## Removed Between your current release family and Zurich, some Knowledge Management features or functionality were removed. {#dfrn3-knowledgemanagement-summary__entry__20} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Deprecations Between your current release family and Zurich, some Knowledge Management features or functionality were deprecated. {#dfrn3-knowledgemanagement-summary__entry__26} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Activation information Review information on how to activate Knowledge Management. {#dfrn3-knowledgemanagement-summary__entry__32} | Release | Release notes | |-|-| | Yokohama | Activation information : Knowledge Management is a ServiceNow AI Platform feature that is active by default. | | Zurich | Activation information : Knowledge Management is a ServiceNow® feature that is active by default. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Knowledge Management we have noted them here. {#dfrn3-knowledgemanagement-summary__entry__38} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Knowledge Management we have noted them here. {#dfrn3-knowledgemanagement-summary__entry__44} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Knowledge Management, such as specific requirements or compliance levels. {#dfrn3-knowledgemanagement-summary__entry__50} | Release | Release notes | |-|-| | Yokohama | Accessibility information : Accessibility checker in the TinyMCE toolbar enables you to identify and resolve accessibility related issues when creating a Knowledge article. See [Accessibility checker in the toolbar](https://www.servicenow.com/docs/access?context=accessibility-checker&family=yokohama&ft:locale=en-US) for more information. | | Zurich | Accessibility information : Dark theme : The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability. | [ ] ## Localization information If there are specific localization considerations for Knowledge Management we have noted them here. {#dfrn3-knowledgemanagement-summary__entry__56} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Knowledge Management we have noted them here. {#dfrn3-knowledgemanagement-summary__entry__62} | Release | Release notes | |-|-| | Yokohama | Yokohama Patch 6 * Use Google Gemini and Anthropic Claude on AWS as AI model providers for Now Assist skills and AI agents in addition to Now LLM Service and Azure OpenAI. * Customize prompts for AI model providers to generate Knowledge articles with Now Assist. * Identify and resolve accessibility-related issues during Knowledge article generation through a new accessibility checker button in the TinyMCE toolbar. * Enhance the creation and management of knowledge base through features in the Knowledge Management advanced plugin such as article versioning, article subscriptions, article templates, and an article quality index. See [Knowledge Management](https://www.servicenow.com/docs/access?context=knowledge-management&family=yokohama&ft:locale=en-US) for more information. | | Zurich | * Experience seamless navigation and viewing experiences across various devices, with the incorporation of responsive design in the workspace that enables pages to adapt to different screen sizes and orientations. * Upgrade your Knowledge and article viewing experience with an enhanced view and access to key components on the workspace. * Enhance operational efficiency with migration from legacy Knowledge Management workflows to the latest low-code flow designers. See [Knowledge Management](https://www.servicenow.com/docs/access?context=knowledge-management&family=zurich&ft:locale=en-US) for more information. | [ ]