--- sourceDocument: zurich Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/delta-yokohama-zurich Release : - zurich ft:locale : - en-US ft:publication_title : - zurich Combined Product Files ft:clusterId : - delta3zy bundleId : - delta3zy --- # Combined Lead Management release notes for upgrades from Yokohama to Zurich # Combined Lead Management release notes for upgrades from Yokohama to Zurich {#ariaid-title1} Release version: Zurich Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Lead Management release notes for upgrades from Yokohama to Zurich This consolidated release notes page provides ServiceNow customers with a comprehensive overview of Lead Management enhancements and changes when upgrading from the Yokohama release to the Zurich release. It helps you prepare for the upgrade by summarizing new features, changes, removals, deprecations, activation steps, and other relevant information. Show full answer Show less ## New Features * **Yokohama Release:** Introduction of REST APIs for Lead Management enabling integration with external applications and websites. These APIs allow you to create, modify, and retrieve leads and lead line items directly from marketing automation systems or other applications connected to your ServiceNow instance. * **Zurich Release:** No new features were introduced beyond those already available in Yokohama. ## Changes, Removals, and Deprecations There were no changes, removals, or deprecations to Lead Management features between Yokohama and Zurich releases. ## Activation Information Lead Management is available via the ServiceNow Store. To install, customers should request the application through the ServiceNow Store website where all available apps and submission processes are detailed. ## Additional Requirements and Compatibility No new additional requirements, browser requirements, accessibility updates, or localization considerations were introduced for Lead Management between Yokohama and Zurich. ## Practical Takeaways for ServiceNow Customers * If you are upgrading Lead Management from Yokohama to Zurich, expect no functional changes other than the REST API capabilities introduced in Yokohama. * Use the REST APIs to streamline integration with external marketing tools and automate lead management workflows. * Ensure Lead Management is activated through the ServiceNow Store before or after upgrade as per your deployment strategy. * Review and complete any pre- and post-upgrade tasks as outlined in your upgrade documentation to ensure smooth transition. Consolidated page of all release notes for Lead Management from Yokohama to Zurich. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Lead Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Zurich. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Lead Management to Zurich Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-leadmanagement-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## New features Between your current release family and Zurich, new features were introduced for Lead Management. {#dfrn3-leadmanagement-summary__entry__8} | Release | Release notes | |-|-| | Yokohama | [REST APIs for Lead Management](https://www.servicenow.com/docs/access?context=create-new-lead&family=yokohama&ft:locale=en-US) : REST APIs provide the following capabilities: * Integrate lead management with external applications and websites. * Create and modify leads and lead line items from applications like marketing automation systems. * Retrieve leads and lead line items from your ServiceNow instance. | | Zurich | No updates for this release. | [ ] ## Changes Between your current release family and Zurich, some changes were made to existing Lead Management features. {#dfrn3-leadmanagement-summary__entry__14} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Removed Between your current release family and Zurich, some Lead Management features or functionality were removed. {#dfrn3-leadmanagement-summary__entry__20} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Deprecations Between your current release family and Zurich, some Lead Management features or functionality were deprecated. {#dfrn3-leadmanagement-summary__entry__26} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Activation information Review information on how to activate Lead Management. {#dfrn3-leadmanagement-summary__entry__32} | Release | Release notes | |-|-| | Yokohama | Activation information : Install Lead Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). Important: Lead Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Zurich | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Lead Management we have noted them here. {#dfrn3-leadmanagement-summary__entry__38} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Lead Management we have noted them here. {#dfrn3-leadmanagement-summary__entry__44} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Lead Management, such as specific requirements or compliance levels. {#dfrn3-leadmanagement-summary__entry__50} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Lead Management we have noted them here. {#dfrn3-leadmanagement-summary__entry__56} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Lead Management we have noted them here. {#dfrn3-leadmanagement-summary__entry__62} | Release | Release notes | |-|-| | Yokohama | * REST APIs enable seamless integration of lead management with external applications and provide other capabilities. * REST APIs enable customers to create, update, and retrieve leads and lead line items from the ServiceNow instance. See [Lead Management](https://www.servicenow.com/docs/access?context=lead-management&family=yokohama&ft:locale=en-US) for more information. | | Zurich | No updates for this release. | [ ]