--- sourceDocument: zurich Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/delta-yokohama-zurich Release : - zurich ft:locale : - en-US ft:publication_title : - zurich Combined Product Files ft:clusterId : - delta3zy bundleId : - delta3zy --- # Combined Legal Conflict of Interest release notes for upgrades from Yokohama to Zurich # Combined Legal Conflict of Interest release notes for upgrades from Yokohama to Zurich {#ariaid-title1} Release version: Zurich Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Legal Conflict of Interest release notes for upgrades from Yokohama to Zurich This consolidated release notes document assists ServiceNow customers in preparing for upgrades of the Legal Conflict of Interest (COI) application from the Yokohama release family to the Zurich release family. It summarizes new features, changes, deprecations, removals, activation procedures, and other relevant information to ensure a smooth transition and optimal use of the application. Show full answer Show less ## New Features * **Configure Risk Assessment:** Introduced in Zurich, this utility analyzes conflict of interest disclosures against predefined risk factors to generate a risk score and classify the risk level as Low, Medium, or High. The risk level automatically triggers the appropriate approval workflow. It supports three evaluation types: Condition, Subflow, and AI skill. **Note:** AI skill evaluation requires installation and configuration of ServiceNow Otto for Legal Service Delivery (LSD). * **Conversational Intake for COI:** Allows users to submit conflict of interest requests using natural language via Now Assist in the Virtual Agent interface. This reduces manual form entry by automatically populating intake forms with the provided details. Automated risk assessment then routes requests to the correct approval workflow based on risk scores, enabling faster resolution. **Note:** This feature also requires ServiceNow Otto for Legal Service Delivery (LSD) to be installed and configured. ## Changes, Removals, and Deprecations No changes, feature removals, or deprecations were noted between Yokohama and Zurich releases for Legal Conflict of Interest. ## Activation Information Legal Conflict of Interest must be installed by requesting it from the ServiceNow Store. Customers can browse available apps and submit installation requests through the ServiceNow Store website. This is the official channel for acquiring and managing Legal Conflict of Interest. ## Additional Considerations * **Additional Requirements:** No new or changed requirements were introduced between Yokohama and Zurich. * **Browser Requirements:** No updates or changes were made to browser compatibility. * **Accessibility and Localization:** No updates or specific considerations were noted. ## Key Outcomes for ServiceNow Customers * Enhanced efficiency in managing conflict of interest disclosures through automated risk scoring and workflow routing. * Improved user experience by enabling natural language submission of COI requests, reducing manual data entry. * Simplified activation process via the ServiceNow Store. * Stable functionality with no removed or deprecated features affecting existing processes. Consolidated page of all release notes for Legal Conflict of Interest from Yokohama to Zurich. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Legal Conflict of Interest release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Zurich. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Legal Conflict of Interest to Zurich Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-legalconflictofinterest-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## New features Between your current release family and Zurich, new features were introduced for Legal Conflict of Interest. {#dfrn3-legalconflictofinterest-summary__entry__8} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | [Configure risk assessment](https://www.servicenow.com/docs/access?context=lsd-coi-config-risk-fac&family=zurich&ft:locale=en-US) : The risk assessment utility evaluates conflict of interest disclosures against predefined risk factors to calculate a risk score and determine the risk level (Low, Medium, or High). The risk level automatically triggers the appropriate approval workflow. The utility supports three evaluation types: Condition, Subflow, and AI skill. Note: AI skill evaluation is available once you have installed and configured ServiceNow Otto for Legal Service Delivery (LSD). [Conversational intake for COI](https://www.servicenow.com/docs/access?context=now-assist-lsd-convi&family=zurich&ft:locale=en-US) : Using natural language to submit a conflict of interest request from Now Assist in the Virtual Agent interface reduces the effort required to fill in form fields because details provided in natural language are automatically populated into the intake form. Achieve faster resolution due to automated risk assessment that routes requests to the appropriate approval workflow based on calculated risk scores. Note: The conversational intake functionality is available only once you have installed and configured ServiceNow Otto for Legal Service Delivery (LSD). | [ ] ## Changes Between your current release family and Zurich, some changes were made to existing Legal Conflict of Interest features. {#dfrn3-legalconflictofinterest-summary__entry__14} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Removed Between your current release family and Zurich, some Legal Conflict of Interest features or functionality were removed. {#dfrn3-legalconflictofinterest-summary__entry__20} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Deprecations Between your current release family and Zurich, some Legal Conflict of Interest features or functionality were deprecated. {#dfrn3-legalconflictofinterest-summary__entry__26} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Activation information Review information on how to activate Legal Conflict of Interest. {#dfrn3-legalconflictofinterest-summary__entry__32} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | Activation information : Install Legal Conflict of Interest by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: Legal Conflict of Interest is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Legal Conflict of Interest we have noted them here. {#dfrn3-legalconflictofinterest-summary__entry__38} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Legal Conflict of Interest we have noted them here. {#dfrn3-legalconflictofinterest-summary__entry__44} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Legal Conflict of Interest, such as specific requirements or compliance levels. {#dfrn3-legalconflictofinterest-summary__entry__50} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Legal Conflict of Interest we have noted them here. {#dfrn3-legalconflictofinterest-summary__entry__56} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Legal Conflict of Interest we have noted them here. {#dfrn3-legalconflictofinterest-summary__entry__62} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | Disclose conflicts of interest using natural language from Now Assist in Virtual Agent rather than having to fill out intake forms. The risk assessment utility then automatically evaluates each submission and routes it to the appropriate approval workflow, enabling faster resolution. See [Legal Conflict of Interest](https://www.servicenow.com/docs/access?context=legal-conflict-of-interest-landing-page&family=zurich&ft:locale=en-US) for more information. | [ ]