--- sourceDocument: zurich Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/delta-yokohama-zurich Release : - zurich ft:locale : - en-US ft:publication_title : - zurich Combined Product Files ft:clusterId : - delta3zy bundleId : - delta3zy --- # Combined Listening Posts release notes for upgrades from Yokohama to Zurich # Combined Listening Posts release notes for upgrades from Yokohama to Zurich {#ariaid-title1} Release version: Zurich Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Listening Posts Release Notes for Upgrades from Yokohama to Zurich This consolidated document provides release notes for ServiceNow Listening Posts across releases from Yokohama to Zurich. It is designed to help you prepare for your upgrade by summarizing new features, changes, deprecations, and other important information related to Listening Posts during this upgrade path. Show full answer Show less ## Key Upgrade Information * **Pre- and Post-Upgrade Tasks:** Review and complete any required tasks before and after upgrading to the Zurich release. * **Feature Updates:** No new features, changes, removals, or updates were introduced in Listening Posts between Yokohama and Zurich releases. * **Deprecation Notice:** Starting with the Zurich release, the Listening Posts feature is deprecated. It will be hidden and cannot be activated in Zurich and future releases. ## Additional Considerations * **Activation:** No changes to Listening Posts activation procedures were introduced between Yokohama and Zurich. * **Requirements and Compatibility:** There are no new additional system or browser requirements for Listening Posts in this upgrade. * **Accessibility and Localization:** No updates to accessibility compliance or localization considerations were made. * **Highlights:** There are no specific highlight considerations for Listening Posts during this upgrade. ## What This Means for You If you currently use Listening Posts, be aware that this feature is deprecated as of Zurich. While no immediate functionality changes occur during the upgrade, the feature will no longer be available for activation going forward. This allows you to plan accordingly and explore alternative solutions if Listening Posts functionality is critical to your operations. Consolidated page of all release notes for Listening Posts from Yokohama to Zurich. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Listening Posts release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Zurich. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Listening Posts to Zurich Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-listeningposts-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## New features Between your current release family and Zurich, new features were introduced for Listening Posts. {#dfrn3-listeningposts-summary__entry__8} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Changes Between your current release family and Zurich, some changes were made to existing Listening Posts features. {#dfrn3-listeningposts-summary__entry__14} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Removed Between your current release family and Zurich, some Listening Posts features or functionality were removed. {#dfrn3-listeningposts-summary__entry__20} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Deprecations Between your current release family and Zurich, some Listening Posts features or functionality were deprecated. {#dfrn3-listeningposts-summary__entry__26} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | Starting with the zurich release, Listening Posts is being deprecated. It will be hidden and no longer available for activation. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0867184) article in the Now Support Knowledge Base. | [ ] ## Activation information Review information on how to activate Listening Posts. {#dfrn3-listeningposts-summary__entry__32} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Listening Posts we have noted them here. {#dfrn3-listeningposts-summary__entry__38} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Listening Posts we have noted them here. {#dfrn3-listeningposts-summary__entry__44} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Listening Posts, such as specific requirements or compliance levels. {#dfrn3-listeningposts-summary__entry__50} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Listening Posts we have noted them here. {#dfrn3-listeningposts-summary__entry__56} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Listening Posts we have noted them here. {#dfrn3-listeningposts-summary__entry__62} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ]