--- sourceDocument: zurich Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/delta-yokohama-zurich Release : - zurich ft:locale : - en-US ft:publication_title : - zurich Combined Product Files ft:clusterId : - delta3zy bundleId : - delta3zy --- # Combined Mastercard Spoke release notes for upgrades from Yokohama to Zurich # Combined Mastercard Spoke release notes for upgrades from Yokohama to Zurich {#ariaid-title1} Release version: Zurich Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 5 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Mastercard Spoke Release Notes for Upgrades from Yokohama to Zurich This consolidated update guides ServiceNow customers through the upgrade from the Yokohama to Zurich release of the Mastercard Spoke. It highlights new features, changes, and important upgrade tasks to help you efficiently manage card disputes using Mastercard's API Suite integrated within ServiceNow. Show full answer Show less ## Key Features * **Extended Mastercard Spoke Actions:** Zurich introduces enhanced Mastercom Extended actions enabling comprehensive dispute management tasks such as attaching documents, creating reports, managing chargebacks, claims, and pre-arbitration/arbitration cases. * **Pre-Arbitration and Arbitration Case Filing:** Dispute agents can now file pre-arbitration cases and escalate them to arbitration or directly create arbitration cases, streamlining dispute resolution workflows. * **New API Suite Actions:** Additional actions include case filing management (create, look up, and take action on cases), chargeback document lookups, and health checks to monitor API status. * **Coral Theme and Dark Mode:** Zurich adopts the Coral theme as the default UI for portals, web, and mobile experiences, offering a modern, brand-neutral design with an optional dark theme to improve user comfort and accessibility. ## Important Upgrade Information * **Pre- and Post-Upgrade Tasks:** Review and complete recommended tasks to ensure a smooth transition from Yokohama to Zurich. * **Activation:** Mastercard Spoke remains available via the ServiceNow Store. Installation requires requesting the app from the store and following activation guidance. * **No Deprecated or Removed Features:** Zurich does not remove or deprecate any Mastercard Spoke features present in Yokohama. * **Accessibility Enhancements:** The dark theme option supports better readability and reduced eye strain, aligning with accessibility best practices. ## What to Expect * Improved dispute management efficiency with embedded Mastercard dispute lifecycle workflows and real-time data exchange. * Reduced development effort and faster deployment through predefined Mastercom Extended spoke actions. * A modernized user interface with enhanced usability and accessibility features. * Comprehensive support for filing and managing all stages of card dispute cases directly within your ServiceNow environment. Consolidated page of all release notes for Mastercard Spoke from Yokohama to Zurich. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Mastercard Spoke release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Zurich. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Mastercard Spoke to Zurich Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-mastercardspoke-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## New features Between your current release family and Zurich, new features were introduced for Mastercard Spoke. {#dfrn3-mastercardspoke-summary__entry__8} | Release | Release notes | |-|-| | Yokohama | [Mastercard Spoke actions](https://www.servicenow.com/docs/access?context=mastercard-spoke&family=yokohama&ft:locale=en-US) : The following Mastercard Spoke actions were built for Mastercom Extended: * Attach Document by Case ID - Extended * Attach Documents by Claim ID and Event ID - Extended * Check Document Details - Extended * Create a Report - Extended * Create Chargeback Reversal - Extended * Create Claim - Extended * Create Pre-Arbitration/Arbitration Case - Extended * Create Pre-Compliance/Compliance Case - Extended * Initiate a Dispute by Claim ID - Extended * Look up Case Details by ID - Extended * Look up Claim Details by ID Request Builder - Extended * Look up Claim Details by ID Response Parser - Extended * Look up Claim Details Request Builder - Extended * Look up Claim Details Response Parser - Extended * Look up Claims in a Queue by ID Stream - Extended * Look up Completed Report - Extended * Look up Processed Documents by Case ID Request Builder - Extended * Look up Processed Documents by Case ID Response Parser - Extended * Look up Processed Documents by Document Completed ID Request Builder - Extended * Look up Processed Documents by Document Completed ID Response Parser - Extended * Look up Queue by ID - Extended * Look up Queues Stream - Extended * Look up Report Fields - Extended * Look up Report Fields Stream - Extended * Look up Report Status - Extended * Look up Reports Stream - Extended * Look up Statuses for Documents Associated with Cases - Extended * Look up Transactions Request Builder - Extended * Look up Transactions Response Parser - Extended * Update Pre-Arbitration/Arbitration Case - Extended * Update Pre-Compliance/Compliance Case - Extended * Update Representment by Claim ID and Event ID - Extended * Upload Documents - Extended | | Zurich | [Pre-arbitration and arbitration case filing](https://www.servicenow.com/docs/access?context=mastercard-spoke&family=zurich&ft:locale=en-US) : Dispute agents (issuers) can create pre-arbitration cases and escalate them to arbitration, or directly create arbitration cases by skipping pre-arbitration, using the new Mastercard spoke actions. New Mastercard Spoke actions include:{#dfrn3-mastercardspoke-summary__entry__14} | Category | Spoke actions | |-|-| | Mastercom Case Filing Management | * Create Case Request Builder * Create Case Response Parser * Look up Case Documents Request Builder * Look up Case Documents Response Parser * Look up Cases Status * Take Action on Case * Look up List of Claims | | Mastercom Chargeback Management | * Look up Chargeback Documents Request Builder * Look up Chargeback Documents Response Parser | | Health Check | Look up API Suite Health | [Table 1. Mastercard Spoke] | [ ] ## Changes Between your current release family and Zurich, some changes were made to existing Mastercard Spoke features. {#dfrn3-mastercardspoke-summary__entry__22} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. | [ ] ## Removed Between your current release family and Zurich, some Mastercard Spoke features or functionality were removed. {#dfrn3-mastercardspoke-summary__entry__28} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Deprecations Between your current release family and Zurich, some Mastercard Spoke features or functionality were deprecated. {#dfrn3-mastercardspoke-summary__entry__34} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Activation information Review information on how to activate Mastercard Spoke. {#dfrn3-mastercardspoke-summary__entry__40} | Release | Release notes | |-|-| | Yokohama | Activation information : Install Mastercard Spoke by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). Important: Mastercard Spoke is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Zurich | Important: Mastercard Spoke is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Mastercard Spoke we have noted them here. {#dfrn3-mastercardspoke-summary__entry__46} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Mastercard Spoke we have noted them here. {#dfrn3-mastercardspoke-summary__entry__52} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Mastercard Spoke, such as specific requirements or compliance levels. {#dfrn3-mastercardspoke-summary__entry__58} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | Accessibility information : Dark theme : The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability. | [ ] ## Localization information If there are specific localization considerations for Mastercard Spoke we have noted them here. {#dfrn3-mastercardspoke-summary__entry__64} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Mastercard Spoke we have noted them here. {#dfrn3-mastercardspoke-summary__entry__70} | Release | Release notes | |-|-| | Yokohama | * Use the Mastercard Spoke to manage card disputes using the Mastercom API Suite and Mastercom Extended APIs. * Leverage Mastercard Spoke actions to manage disputes for cleared Single Message System original transactions with Mastercom Extended. See [Mastercard Spoke](https://www.servicenow.com/docs/access?context=mastercard-spoke&family=yokohama&ft:locale=en-US) for more information. | | Zurich | * File pre-arbitration and arbitration cases directly through Mastercard's API. * Handle tasks such as searching transactions, creating claims, and processing chargebacks, pre-arbitration, and arbitration case filings efficiently. * Enable dispute agents with real-time data exchange and embedded Mastercard dispute life cycle workflows. * Accelerate time to value with a predefined Mastercom Extended spoke that reduces development effort and speeds up deployment. See [Mastercard Spoke](https://www.servicenow.com/docs/access?context=mastercard-spoke&family=zurich&ft:locale=en-US) for more information. | [ ]