--- sourceDocument: zurich Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/delta-yokohama-zurich Release : - zurich ft:locale : - en-US ft:publication_title : - zurich Combined Product Files ft:clusterId : - delta3zy bundleId : - delta3zy --- # Combined Mentoring release notes for upgrades from Yokohama to Zurich # Combined Mentoring release notes for upgrades from Yokohama to Zurich {#ariaid-title1} Release version: Zurich Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Mentoring release notes for upgrades from Yokohama to Zurich This consolidated release notes document provides ServiceNow customers with a comprehensive view of all Mentoring feature updates, changes, and important upgrade information from the Yokohama release through to Zurich. It is designed to assist in preparing for the upgrade by highlighting new functionalities, modifications, and activation instructions specific to Mentoring. Show full answer Show less ## Key Features * **Yokohama New Features:** * **Snapshot of Preferences:** Captures a snapshot of all overlapping mentoring preferences at the time a relationship is accepted by the mentor. * **Mentor Match Insights:** Provides mentees and mentors with suggested matches based on enrolled preferences or skills, enhancing match quality visibility. * **Zurich New Features:** No new Mentoring features introduced in this release. ## Changes and Enhancements * **Yokohama:** * **Manager Sharing Option:** Introduction of a checkbox in the mentee preferences form that allows sharing mentor names and key dates with the mentee's manager to assist in skill validation. * **Zurich:** * **Multiple Mentoring Programs:** Mentor administrators can now create and manage multiple mentoring programs concurrently. Programs can be restricted by employee criteria and allow employees to select, enroll, edit preferences, search for mentors, and send connection requests. Program visibility in the Mentoring app depends on configuring descriptions and employee criteria. ## Removed and Deprecated Features No Mentoring features or functionalities were removed or deprecated between Yokohama and Zurich releases. ## Activation Instructions * **Yokohama:** Mentoring is activated via the Employee Connections plugin, part of Talent Development Core. * **Zurich:** Mentoring must be installed by requesting it from the ServiceNow Store, where customers can browse available apps and submit installation requests. ## Additional Notes * There are no changes to browser requirements, localization, accessibility, or additional system requirements for Mentoring between Yokohama and Zurich. * Highlight features include automated closure of mentoring relationships after a configurable grace period and skill derivation based on the snapshot of preferences. ## Practical Benefits for ServiceNow Customers Upgrading to Zurich enhances mentoring program management by enabling multiple concurrent programs and providing better control over participation based on employee criteria. The snapshot and match insight features improve mentoring relationship clarity and effectiveness. Sharing mentoring information with managers supports skill validation and organizational alignment. Activation via the ServiceNow Store streamlines installation and management. Consolidated page of all release notes for Mentoring from Yokohama to Zurich. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Mentoring release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Zurich. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Mentoring to Zurich Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-mentoring-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## New features Between your current release family and Zurich, new features were introduced for Mentoring. {#dfrn3-mentoring-summary__entry__8} | Release | Release notes | |-|-| | Yokohama | [Snapshot of preferences](https://www.servicenow.com/docs/access?context=edit-mentee-preferences&family=yokohama&ft:locale=en-US) : Store a Mentoring snapshot of all overlapping preferences at the time of relationship acceptance by the mentor. [Mentor match insights](https://www.servicenow.com/docs/access?context=view-match-insights&family=yokohama&ft:locale=en-US) : Mentees and Mentors can view suggested matches based on their enrolled preferences or skills. | | Zurich | No updates for this release. | [ ] ## Changes Between your current release family and Zurich, some changes were made to existing Mentoring features. {#dfrn3-mentoring-summary__entry__14} | Release | Release notes | |-|-| | Yokohama | [Share mentor names and key dates with my manager check box](https://www.servicenow.com/docs/access?context=edit-mentee-preferences&family=yokohama&ft:locale=en-US) : A new Share mentor names and key dates with my manager check box is introduced in the mentee preferences form. Selecting this check box shares information with your manager and helps them validate your skill levels. | | Zurich | [Create a Mentoring program](https://www.servicenow.com/docs/access?context=create-mentoring-pgm&family=zurich&ft:locale=en-US) : The multiple mentoring program enables mentor admins to configure multiple programs that can run at the same time. It enables admins to restrict access based on employee criteria. The multiple mentoring program enables employees to choose and enroll in available mentoring programs, edit their preferences, search for mentors, and send connection requests. To make a program visible in the Mentoring app, admins need to configure programs with the following information: * Short description * Long description * Employee criteria | [ ] ## Removed Between your current release family and Zurich, some Mentoring features or functionality were removed. {#dfrn3-mentoring-summary__entry__20} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Deprecations Between your current release family and Zurich, some Mentoring features or functionality were deprecated. {#dfrn3-mentoring-summary__entry__26} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Activation information Review information on how to activate Mentoring. {#dfrn3-mentoring-summary__entry__32} | Release | Release notes | |-|-| | Yokohama | Activation information : Mentoring can be installed with the activation of the Employee Connections plugin, which is part of Talent Development Core. For more information, see [Talent Development Core](https://www.servicenow.com/docs/access?context=egd-landing-page&family=yokohama&ft:locale=en-US). Important: Mentoring is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Zurich | Activation information : Install Mentoring by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: Mentoring is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Mentoring we have noted them here. {#dfrn3-mentoring-summary__entry__38} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Mentoring we have noted them here. {#dfrn3-mentoring-summary__entry__44} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Mentoring, such as specific requirements or compliance levels. {#dfrn3-mentoring-summary__entry__50} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Mentoring we have noted them here. {#dfrn3-mentoring-summary__entry__56} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Mentoring we have noted them here. {#dfrn3-mentoring-summary__entry__62} | Release | Release notes | |-|-| | Yokohama | * Auto-close mentoring relationship a certain number of days after the due-date. Configure the number of days followed by a grace period to allow any final interactions before auto-closure. * Store a Mentoring snapshot of all overlapping preferences at the time of the relationship acceptance by the mentor. Derive skills tagged to Mentoring Relationships based on the snapshot. * As a mentee, view Match Insights with a particular Mentor to understand how well they are matched before choosing the Mentor. * As a mentee, share mentoring preferences and timeline information with your manager that help in the validation of your skills. See [Mentoring](https://www.servicenow.com/docs/access?context=mentoring-egd-overview&family=yokohama&ft:locale=en-US) for more information. | | Zurich | Enable Mentoring to configure multiple mentoring programs. | [ ]