--- sourceDocument: zurich Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/delta-yokohama-zurich Release : - zurich ft:locale : - en-US ft:publication_title : - zurich Combined Product Files ft:clusterId : - delta3zy bundleId : - delta3zy --- # Combined Mobile Platform release notes for upgrades from Yokohama to Zurich # Combined Mobile Platform release notes for upgrades from Yokohama to Zurich {#ariaid-title1} Release version: Zurich Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 13 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Mobile Platform Release Notes for Upgrades from Yokohama to Zurich This consolidated release notes document provides ServiceNow customers with a comprehensive overview of new features, enhancements, and important upgrade information for the Mobile Platform from the Yokohama release family through to the Zurich release. It is designed to help you prepare for and understand the changes affecting your mobile applications and related tools as you upgrade. Show full answer Show less ## Key Features Introduced * **AI Enhancements:** Integration of Now Assist for AI card creation from web forms, agentic AI in Mobile Virtual Agent to support live agent productivity, and enhanced chat capabilities including chat history, inline citations, and next best action suggestions. * **Now Assist Context Menu:** Enables native text writing and editing within mobile apps with options to shorten, elaborate, or change tone of selected text, supporting Task Summarization skill on input forms. * **Login and Branding Improvements:** Single instance login bypassing instance selection and customizable branded landing pages before login to streamline user access and enhance experience. * **Attachment Management:** Control attachment sources (camera, gallery, file system) to prevent reuse or AI-generated images, support for image annotation, and improved upload error handling across multiple mobile app areas. * **Mobile App Builder Enhancements:** Live mobile previews updating in real-time as components are added or modified, integration with ServiceNow Studio for cohesive app and card development, and support for legacy cards and analytics previews. * **Localization and Accessibility:** Client-side localization using Mobile Custom Localization app to translate app content for global users, dark theme support via the new Coral theme to improve readability and reduce eye strain, and enhanced accessibility features such as improved screen reader support and keyboard navigation. * **Input Form Screen Improvements:** Non-sequential form completion, page menu navigation with progress tracking, error indicators for failed submissions, numeric sliders, and additional descriptive elements to provide clearer input context. * **Virtual Agent and Now Assist Updates:** Document QnA for summarizing uploaded files, internet search within Virtual Agent, expanded citation types including third-party sources, and enhanced chat streaming with abort functionality. * **Mobile Publishing and Usability:** Android deep links for multiple instances, support for public-facing screens without login, disabling Zero Trust Access banners for user experience, and ability for users to save photos and videos locally for configurable durations. ## Important Upgrade Information * No deprecated or removed features between Yokohama and Zurich releases were noted. * Mobile Platform remains an active default feature within the ServiceNow AI Platform in both Yokohama and Zurich releases. * No additional browser or localization requirements were introduced in these releases. * Accessibility improvements focus on supporting screen readers, keyboard navigation, and providing a dark theme option aligned with the new Coral theme. ## Practical Benefits for ServiceNow Customers * Enhanced AI-driven capabilities streamline user interactions and automate complex tasks within mobile apps, improving productivity and user satisfaction. * Improved input form functionality and visual feedback facilitate more efficient data entry and error correction in mobile workflows. * Live previews and Studio integration simplify mobile app and card development, reducing deployment time and improving quality. * Customizable branding and streamlined login enhance user experience and adoption of mobile applications. * Expanded localization and accessibility features ensure broader global reach and compliance with user needs. * Robust attachment handling and image annotation capabilities support richer mobile content management and collaboration. * Advanced Virtual Agent features improve self-service capabilities and user engagement through intelligent, responsive chat experiences. Consolidated page of all release notes for Mobile Platform from Yokohama to Zurich. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Mobile Platform release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Zurich. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Mobile Platform to Zurich Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-mobileplatform-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## New features Between your current release family and Zurich, new features were introduced for Mobile Platform. {#dfrn3-mobileplatform-summary__entry__8} | Release | Release notes | |-|-| | Yokohama | [Web to mobile AI card creation](https://www.servicenow.com/docs/access?context=web-mobile-component-conversion&family=yokohama&ft:locale=en-US) : Use Now Assist to create a new mobile card for use on a record screen created using the Web to Mobile functionality. Now Assist will automatically choose the optimal card template and map the most relevant table fields from the selected web form view. [Agentic AI in Mobile Virtual Agent](https://www.servicenow.com/docs/access?context=agentic-ai-mobile-va&family=yokohama&ft:locale=en-US) : Use AI agents in your mobile app to boost live agent productivity. AI agents handle tasks from automated responses to complex problem-solving with human-like intelligence. [Otto in Virtual Agent](https://www.servicenow.com/docs/access?context=now-assist-mobile-va&family=yokohama&ft:locale=en-US)Mobile Virtual Agent\> : Use the following enhancement added to Virtual Agent: * Enhanced chat offers a more robust conversational experience. Check the status of previous and on-going chats with the chat history button and view Now Assist's responses with streamlined in-line citations. Enhanced chat also allows you to use your custom mobile search configuration to launch the standard search results page from within enhanced chat. * Use Now Assist's people match function to search for information about a specific employee. * Now Assist can now suggest follow-up actions for your queries using the next best action feature. * Updated UI for choice list pickers and other actions for improved usability. * Added multi-language support. [Now Assist Context Menu](https://www.servicenow.com/docs/access?context=now-assist-context-menu-mobile&family=yokohama&ft:locale=en-US) : Write and edit text natively from within your mobile app using the Now Assist Context Menu. Refine your selected text by asking Now Assist to shorten it, make it more elaborate, or change the tone, and so on. Now Assist Context Menu is supported for the Task Summarization skill for input form screens. [Single instance login](https://www.servicenow.com/docs/access?context=mobile-instances-admin-concept&family=yokohama&ft:locale=en-US) : Customers with a single instance can bypass the instance selection page and navigate users directly to the login screen. This process shortens the login process. [Display a customized page before user login](https://www.servicenow.com/docs/access?context=branded-landing-page&family=yokohama&ft:locale=en-US) : Configure your own branded landing page to appear before users log in to their ServiceNow mobile apps. The branded landing page can contain a login button or deep link that redirects users to an area of a ServiceNow mobile app. For example, a municipality can add a button to open a ticket, which navigates the user to complete a record in the Now Mobile® app. This feature is available to customers using a single instance, and is supported for both Mobile Publishing apps. [Define attachment sources available to users](https://www.servicenow.com/docs/access?context=attachment-source-define&family=yokohama&ft:locale=en-US) : Control the types of attachments used from a phone's gallery, camera, or file system. This capability confirms that images can't be reused or are AI-generated images. This feature is supported for all attachment locations, including: activity stream, functions with type "attachment", input form screen with field type "attachment", Mobile App Bridge, and Cabrillo JS uploads. [Add annotations to uploaded images](https://www.servicenow.com/docs/access?context=image-annotation-adjust&family=yokohama&ft:locale=en-US) : Edit and annotate uploaded images within ServiceNow mobile apps. Markup options include adding text, drawing, and highlighting areas. This feature is supported for all attachment locations, including: activity stream, functions with type "attachments", input form screen with field type "attachment", Mobile App Bridge, and Cabrillo JS uploads. [Mobile App Builder live mobile previews](https://www.servicenow.com/docs/access?context=mab-record-example-panel&family=yokohama&ft:locale=en-US) : See your mobile content change in real-time with live previews for most mobile components. The mobile interface changes according to what component you have selected, and updates when you add, change, or remove UI-based elements. | | Zurich | [Client-side localization](https://www.servicenow.com/docs/access?context=localization-client&family=zurich&ft:locale=en-US) : Use the Mobile Custom Localization app, available from mobile client version 20.6, to let mobile users view app content in any language. This feature improves platform consistency and accessibility for global users. The ServiceNow Store app provides a collection of mobile strings that automatically populates the instance with translatable content required for localization. Once these strings are translated into a custom language, the mobile app automatically retrieves and displays them within the app interface. [Improved error handing for uploads manager](https://www.servicenow.com/docs/access?context=mobile-activity-stream-task&family=zurich&ft:locale=en-US) : Use the improved error handling in the upload manager to confirm that the necessary files are uploaded successfully. This feature is available in all areas of the ServiceNow mobile applications where you can upload attachments. This includes the following: * Activity stream * Input form screen with an attachment input type * Input form screen with an attachment input action * Functions of type attachment * Cabrillo JS events within a web page [Option to save videos and photos locally when using ServiceNow mobile apps](https://www.servicenow.com/docs/access?context=media-saving-mobile-apps&family=zurich&ft:locale=en-US) : Enable users to save and retrieve pictures and videos taken with the camera on their ServiceNow mobile app, directly to their device. By default, these images are saved for 24 hours on the phone's local storage. You can set the storage time to be from 1 to 168 hours (1 week). [Additional descriptive element of type card for input form screens](https://www.servicenow.com/docs/access?context=descriptive-elements-script&family=zurich&ft:locale=en-US) : Add cards created in the Mobile Card Builder as a descriptive element in input form screens. Descriptive elements offer more context to users, making it clearer as to what is required for certain inputs within an input form screen. [Page menu button added to input form screen](https://www.servicenow.com/docs/access?context=parameter-input-screen&family=zurich&ft:locale=en-US) : Display a page menu button for input form screens with more than two pages, showing users the current page that they are on, such as "Page 3 of 5." Tapping the button opens a page menu that lists all available pages and their level of completeness. This list helps users track their progress in completing an input form. [Complete an input form screen in a non-sequential order](https://www.servicenow.com/docs/access?context=parameter-input-screen&family=zurich&ft:locale=en-US) : Work on all pages of an input form screen, even if required fields are not completed. Users can use the next and previous buttons at all times, enabling them to complete the form in a non-sequential manner. In addition, users can use the page menu to work on any page of their choosing. [Error indicator for failed submissions in input form screen](https://www.servicenow.com/docs/access?context=parameter-input-screen&family=zurich&ft:locale=en-US) : View an information icon in the top menu bar in cases where a submitted input form contains at least one error. The icon remains accessible when working through all input form screen pages. Tapping the icon opens a page that lists the validation errors, enabling users to correct these errors and submit an error-free input form. [Slider option for adding numeric values in input form screen](https://www.servicenow.com/docs/access?context=parameter-screen-var-attr&family=zurich&ft:locale=en-US) : Configure sliders as an additional method for users to add numeric values in an input form screen. Sliders offer the advantage of defining minimum, maximum, incremental, and default values. [New icons added that you can use in your mobile apps](https://www.servicenow.com/docs/access?context=mobile-icon-reference&family=zurich&ft:locale=en-US) : Use new icons that have been added to the following font families in your mobile apps: * Actions font icons * Screen font icons * Mobile card font icons * Image icons [Mobile App Builder and Mobile Card Builder Studio integration](https://www.servicenow.com/docs/access?context=mab-studio-integration&family=zurich&ft:locale=en-US) : Develop and modify mobile applications and cards in ServiceNow Studio. Utilize all your necessary tools within a single, cohesive development environment. [Now Assist in Virtual Agent](https://www.servicenow.com/docs/access?context=now-assist-mobile-va&family=zurich&ft:locale=en-US) : The following features have been added to ServiceNow Now Assist in Virtual Agent: * Upload documents and files with Doc QnA to have Now Assist generate summaries or answer questions about them. * Search the internet from within Virtual Agent using web search mode. * Capture and analyze data from a variety of visual sources such as images, emails, handwritten notes, websites, and applications using ServiceNow AI Lens. * View shared files when using people citations. [Now Assist Skill Kit integration](https://www.servicenow.com/docs/access?context=now-assist-skill-kit-for-mobile&family=zurich&ft:locale=en-US) : Create and use custom Now Assist skills in your mobile app using Now Assist Skill Kit. | [ ] ## Changes Between your current release family and Zurich, some changes were made to existing Mobile Platform features. {#dfrn3-mobileplatform-summary__entry__14} | Release | Release notes | |-|-| | Yokohama | [Mobile App Builder](https://www.servicenow.com/docs/access?context=mab-concept&family=yokohama&ft:locale=en-US) : Use the following enhancements added to Mobile App Builder: * Live component preview enables admins to view their mobile app changes in real-time. * Use Mobile App Builder to transform your web forms into native mobile experiences with the guided flow when you create a new mobile record screen. * The right-hand panel is now visible when a record is opened in a preview browser tab. * Component recommendations available for additional record types. * The card selection and preview screens in the Web to Mobile flow have been consolidated to create a more streamlined user experience. This allows for the ability to generate previews using the different card options and jump back and forth between them to review. [Input form screen enhancement and changes](https://www.servicenow.com/docs/access?context=parameter-input-screen&family=yokohama&ft:locale=en-US) : Use the following enhancements added to the input form screen: * Selecting input values directly within the input form screen, either from a list or from a group of chips. Now users don't need to navigate to a separate dedicated screen for value selection, when using the inline choice chips layout. You can also define the number of input values to display on an input form screen section. * Ability to add images, plain text, and rich text within specific inputs. These added descriptive elements provide more context to your users and give a clearer idea of what is required for certain inputs. For example, an image can accompany a checklist to ensure that a piece of hardware is wired correctly. * Provide users with the ability to perform actions in relation to the displayed input parameter, while working directly on an input form screen. The available actions are: navigate to another screen, add an attachment from the gallery or camera, and add a comment to a field. Users submit these added actions either when saving their progress or completing the input form screen. * Save input form screen data before it's submitted. Users with access to the same record can see each other's changes either when saving their progress or completing the input form screen. * Interact and switch between other navigation tabs while also working on the input form screen. * Sections are no longer displayed if they don't contain any input fields. [Additional number attributes for input form screens](https://www.servicenow.com/docs/access?context=parameter-screen-var-attr&family=yokohama&ft:locale=en-US) : Use the following number attributes in your input form screens: * Use the CustomErrorMessage attribute to specify an error message when a UI rule condition is met. * Use the SkipValidationWhenHidden attribute to skip validation on hidden inputs. [Enable barcode scanning with an external scanner](https://www.servicenow.com/docs/access?context=enable-external-barcode-scanner&family=yokohama&ft:locale=en-US) : Configure barcode scanning with an external scanner without denying access to the camera for the entire mobile app. [Mobile Publishing enhancements and changes](https://www.servicenow.com/docs/access?context=mobile-publishing&family=yokohama&ft:locale=en-US) : * Enabled Android deep links for multiple instances. * Enhanced validation for transparent images used in branded apps. * Support for public-facing screens in branded mobile apps. Admins can configure URLs that link to public-facing web pages. These web pages are displayed to end users without needing to log in to the mobile app. [Turn off Zero Trust Access banners in mobile app screens](https://www.servicenow.com/docs/access?context=turn-off-zta-banner&family=yokohama&ft:locale=en-US) : In mobile client versions 19.4 and later, you can turn off Zero Trust Access banners on mobile screens. Turning off these banners can enhance usability of your mobile apps because the banner does not display each time the connection state changes so end users are not interrupted by the banner display. You can configure this behavior by setting the disableZTABanner mobile property on your ServiceNow instance. | | Zurich | [NextGen Search Results](https://www.servicenow.com/docs/access?context=using-enhanced-chat-mobile&family=zurich&ft:locale=en-US) : Refine search results and quickly find the most relevant information with additional search result filters. [Voice-to-text](https://www.servicenow.com/docs/access?context=using-enhanced-chat-mobile&family=zurich&ft:locale=en-US) : Enable voice-to-text in search and Now Assist in Virtual Agent by tapping the microphone icon. [Prominent Action Button](https://www.servicenow.com/docs/access?context=using-enhanced-chat-mobile&family=zurich&ft:locale=en-US) : Access Now Assist or other global functions directly from your tab bar to quickly access it from any screen. [Richer people citations in Now Assist VA](https://www.servicenow.com/docs/access?context=using-enhanced-chat-mobile&family=zurich&ft:locale=en-US) : View a person's information in your company's org chart when searching for an employee in Now Assist in Virtual Agent. [ServiceNow Lens](https://www.servicenow.com/docs/access?context=servicenow-lens-mobile&family=zurich&ft:locale=en-US) : Auto-fill mobile input forms and questionnaires with ServiceNow AI Lens instead of manually entering data. [Doc QnA](https://www.servicenow.com/docs/access?context=using-enhanced-chat-mobile&family=zurich&ft:locale=en-US) : The following UI changes have been made to Doc QnA. * Upload multiple files simultaneously. * Preview files and attachments before sending them. * Upload multiple files alongside text within a single turn in Virtual Agent. [Promoted actions and suggested topics](https://www.servicenow.com/docs/access?context=using-enhanced-chat-mobile&family=zurich&ft:locale=en-US) : See how Virtual Agent can assist you with suggested actions and topics related to your request. Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. [Dark theme support for Mobile App Builder and Mobile Card Builder](https://www.servicenow.com/docs/access?context=mcb-dark-mode&family=zurich&ft:locale=en-US) : Added theme selection to Mobile App Builder and Mobile Card Builder that enables you to switch between light and dark mode. [Mobile App Builder Live component previews](https://www.servicenow.com/docs/access?context=mab-record-example-panel&family=zurich&ft:locale=en-US) : Added support for live component previews to the following: * Legacy cards * Analytics previews and chart screens * Launcher screens * Mobile web screens [Now Assist in Virtual Agent](https://www.servicenow.com/docs/access?context=now-assist-mobile-va&family=zurich&ft:locale=en-US) : The following UI changes have been made to Now Assist in Virtual Agent: * Follow Now Assist workflow as your request is fulfilled in real-time with chat streaming responses. * Abort the agentic workflow in Virtual Agent before it finishes processing using the Stop button. * Open enhanced chat from synthesized responses on the search results page. * Access even more types of citations within Virtual Agent responses such as tables, incidents, PDFs, and third-party connections such as Microsoft SharePoint and Google Drive. [Attachments in standard search results](https://www.servicenow.com/docs/access?context=sg-mobile-search&family=zurich&ft:locale=en-US) : View attachments such as PDFs, as well as external content from third-party integrations, as a part of your standard search results. [Enhanced native features in hybrid web screens](https://www.servicenow.com/docs/access?context=url-screen&family=zurich&ft:locale=en-US) : Enhanced native features in hybrid web screens that support functionality such as native search, quick actions, and customizable welcome messages within hybrid screen launcher or header tabs. [Enhanced chat push notifications](https://www.servicenow.com/docs/access?context=using-enhanced-chat-mobile&family=zurich&ft:locale=en-US) : Tap enhanced chat push notifications to go directly to the associated chat. | [ ] ## Removed Between your current release family and Zurich, some Mobile Platform features or functionality were removed. {#dfrn3-mobileplatform-summary__entry__20} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Deprecations Between your current release family and Zurich, some Mobile Platform features or functionality were deprecated. {#dfrn3-mobileplatform-summary__entry__26} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Activation information Review information on how to activate Mobile Platform. {#dfrn3-mobileplatform-summary__entry__32} | Release | Release notes | |-|-| | Yokohama | Activation information : ServiceNow mobile Mobile Platform is a ServiceNow AI Platform® feature that is active by default. | | Zurich | Activation information : Mobile Platform is a ServiceNow AI Platform feature that is active by default. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Mobile Platform we have noted them here. {#dfrn3-mobileplatform-summary__entry__38} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Mobile Platform we have noted them here. {#dfrn3-mobileplatform-summary__entry__44} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Mobile Platform, such as specific requirements or compliance levels. {#dfrn3-mobileplatform-summary__entry__50} | Release | Release notes | |-|-| | Yokohama | Accessibility information : The following accessibility updates are available in Mobile Card Builder: * Updated alternative text on key images to better support users who rely on screen readers. * Enhanced the focus indicator on the Mobile Card Builder home page to improve navigation for users relying on keyboards or Assistive Technology (AT). * Improved accessible names to provide clear and descriptive labels for interactive elements to support screen readers and other AT. | | Zurich | Accessibility information : Dark theme : The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability. | [ ] ## Localization information If there are specific localization considerations for Mobile Platform we have noted them here. {#dfrn3-mobileplatform-summary__entry__56} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Mobile Platform we have noted them here. {#dfrn3-mobileplatform-summary__entry__62} | Release | Release notes | |-|-| | Yokohama | * Write and refine text with the Now Assist Context Menu. * Use enhanced capabilities within the input form screen. See [Mobile Platform](https://www.servicenow.com/docs/access?context=mobile-config-navigation&family=yokohama&ft:locale=en-US) for more information. | | Zurich | * Access Mobile App Builder and Mobile Card Builder inside ServiceNow Studio. * Use enhanced capabilities within the input form screen. * Engage with the improved error handling when working with uploads. * Add customized client-side translations to extend language support on your mobile device. See [Mobile Platform](https://www.servicenow.com/docs/access?context=mobile-config-navigation&family=zurich&ft:locale=en-US) for more information. | [ ]