Consolidated page of all release notes for Mobile Platform from Yokohama to Zurich.
How to use this page
To help you prepare for your upgrade, we have combined the cross-family Mobile Platform release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Zurich.
Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."
Important information for upgrading Mobile Platform to Zurich
Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed.
| Release |
Release notes |
Yokohama |
No updates for this release. |
Zurich |
No updates for this release. |
New features
Between your current release family and Zurich, new features were introduced for Mobile Platform.
| Release |
Release notes |
Yokohama |
- Now Assist Context Menu
- Write and edit text natively from within your mobile app using the Now Assist Context Menu. Refine your selected text by asking Now Assist to shorten it, make it more elaborate, or change the tone, and so on. Now Assist Context Menu is supported for the Task Summarization skill for input form screens.
- Single instance login
- Customers with a single instance can bypass the instance selection page and navigate users directly to the login screen. This process shortens the login process.
- Display a customized page before user login
- Configure your own branded landing page to appear before users log in to their ServiceNow mobile apps. The branded landing page can contain a login button or deep link that redirects users to an area of a ServiceNow mobile app. For example, a municipality can add a button to open a ticket, which navigates the user to complete a record in the Now Mobile® app.
This feature is available to customers using a single instance, and is supported for both Mobile Publishing apps.
- Define attachment sources available to users
- Control the types of attachments used from a phone's gallery, camera, or file system. This capability confirms that images can’t be reused or are AI-generated images. This feature is supported for all attachment locations,
including: activity stream, functions with type “attachment”, input form screen with field type “attachment”, Mobile App Bridge, and Cabrillo JS uploads.
- Add annotations to uploaded images
- Edit and annotate uploaded images within ServiceNow mobile apps. Markup options include adding text, drawing, and highlighting areas. This feature is supported for all attachment locations, including: activity stream, functions with type
“attachments”, input form screen with field type “attachment”, Mobile App Bridge, and Cabrillo JS uploads.
- Mobile App Builder live mobile previews
- See your mobile content change in real-time with live previews for most mobile components. The mobile interface changes according to what component you have selected, and updates when you add, change, or remove UI-based
elements.
- Web to mobile AI card creation
-
Use Now Assist to create a new mobile card for use on a record screen created using the Web to Mobile functionality. Now Assist will automatically choose the optimal card template and map the most relevant table fields from the selected web form view.
- Agentic AI in Mobile Virtual Agent
-
Use AI agents in your mobile app to boost live agent productivity. AI agents handle tasks from automated responses to complex problem-solving with human-like intelligence.
- Now Assist in the Virtual Agent mobile clientMobile Virtual Agent>
- Use the following enhancement added to Virtual Agent:
- Enhanced chat offers a more robust conversational experience. Check the status of previous and on-going chats with the chat history button and view Now Assist’s responses with streamlined in-line citations. Enhanced chat also allows you to use your custom mobile search configuration to launch the standard search results page from within enhanced
chat.
- Use Now Assist’s people match function to search for information about a specific employee.
- Now Assist can now suggest follow-up actions for your queries using the next best action feature.
- Updated UI for choice list pickers and other actions for improved usability.
- Added multi-language support.
|
Zurich |
- Client-side localization
- Use the Mobile Custom Localization app, available from mobile client version 20.6, to let mobile users view app content in any language. This feature improves platform consistency and accessibility for global users. The ServiceNow Store app provides a collection of mobile strings that automatically populates the instance with translatable content required for localization. Once these strings are translated into a custom language,
the mobile app automatically retrieves and displays them within the app interface.
- Improved error handing for uploads manager
- Use the improved error handling in the upload manager to confirm that the necessary files are uploaded successfully. This feature is available in all areas of the ServiceNow mobile applications where you can upload attachments. This includes the following:
- Activity stream
- Input form screen with an attachment input type
- Input form screen with an attachment input action
- Functions of type attachment
- Cabrillo JS events within a web page
- Option to save videos and photos locally when using ServiceNow mobile apps
- Enable users to save and retrieve pictures and videos taken with the camera on their ServiceNow mobile app, directly to their device. By default, these images are saved for 24 hours on the phone’s local storage. You can set the storage time to be from 1 to 168 hours (1 week).
- Additional descriptive element of type card for input form screens
- Add cards created in the Mobile Card Builder as a descriptive element in input form screens. Descriptive elements offer more context to users, making it clearer as to what is required for certain inputs within an input form
screen.
- Page menu button added to input form screen
- Display a page menu button for input form screens with more than two pages, showing users the current page that they are on, such as "Page 3 of 5." Tapping the button opens a page menu that lists all available pages and
their level of completeness. This list helps users track their progress in completing an input form.
- Complete an input form screen in a non-sequential order
- Work on all pages of an input form screen, even if required fields are not completed. Users can use the next and previous buttons at all times, enabling them to complete the form in a non-sequential manner. In addition,
users can use the page menu to work on any page of their choosing.
- Error indicator for failed submissions in input form screen
- View an information icon in the top menu bar in cases where a submitted input form contains at least one error. The icon remains accessible when working through all input form screen pages. Tapping the icon opens a page that
lists the validation errors, enabling users to correct these errors and submit an error-free input form.
- Slider option for adding numeric values in input form screen
- Configure sliders as an additional method for users to add numeric values in an input form screen. Sliders offer the advantage of defining minimum, maximum, incremental, and default values.
- New icons added that you can use in your mobile apps
-
Use new icons that have been added to the following font families in your mobile apps:
- Actions font icons
- Screen font icons
- Mobile card font icons
- Image icons
- Mobile App Builder and Mobile Card Builder Studio integration
-
Develop and modify mobile applications and cards in ServiceNow
Studio. Utilize all your necessary tools within a single, cohesive development environment.
- Now Assist in Virtual Agent
-
The following features have been added to ServiceNow
Now Assist in Virtual Agent:
- Upload documents and files with Doc QnA to have Now Assist generate summaries or answer questions about them.
- Search the internet from within Virtual Agent using web search mode.
- Capture and analyze data from a variety of visual sources such as images, emails, handwritten notes, websites, and applications using ServiceNow AI Lens.
- View shared files when using people citations.
- Now Assist Skill Kit integration
- Create and use custom Now Assist skills in your mobile app using Now Assist Skill Kit.
|
Changes
Between your current release family and Zurich, some changes were made to existing Mobile Platform features.
| Release |
Release notes |
Yokohama |
- Input form screen enhancement and changes
- Use the following enhancements added to the input form screen:
- Selecting input values directly within the input form screen, either from a list or from a group of chips. Now users don’t need to navigate to a separate dedicated screen for value selection, when using the inline choice
chips layout. You can also define the number of input values to display on an input form screen section.
- Ability to add images, plain text, and rich text within specific inputs. These added descriptive elements provide more context to your users and give a clearer idea of what is required for certain inputs. For example, an
image can accompany a checklist to ensure that a piece of hardware is wired correctly.
- Provide users with the ability to perform actions in relation to the displayed input parameter, while working directly on an input form screen. The available actions are: navigate to another screen, add an attachment
from the gallery or camera, and add a comment to a field. Users submit these added actions either when saving their progress or completing the input form
screen.
- Save input form screen data before it's submitted. Users with access to the same record can see each other's changes either when saving their progress or completing the input form
screen.
- Interact and switch between other navigation tabs while also working on the input form screen.
- Sections are no longer displayed if they don’t contain any input fields.
- Additional number attributes for input form screens
- Use the following number attributes in your input form screens:
- Use the CustomErrorMessage attribute to specify an error message when a UI rule condition is met.
- Use the SkipValidationWhenHidden attribute to skip validation on hidden inputs.
- Enable barcode scanning with an external scanner
- Configure barcode scanning with an external scanner without denying access to the camera for the entire mobile app.
- Mobile Publishing enhancements and changes
-
- Enabled Android deep links for multiple instances.
- Enhanced validation for transparent images used in branded apps.
- Support for public-facing screens in branded mobile apps. Admins can configure URLs that link to public-facing web pages. These web pages are displayed to end users without needing to log in to the mobile
app.
- Turn off Zero Trust Access banners in mobile app screens
- In mobile client versions 19.4 and later, you can turn off Zero Trust Access banners on mobile screens. Turning off these banners can enhance usability of your mobile apps because the banner does not display each time the
connection state changes so end users are not interrupted by the banner display. You can configure this behavior by setting the disableZTABanner mobile property on your ServiceNow instance.
|
Zurich |
|
Removed
Between your current release family and Zurich, some Mobile Platform features or functionality were removed.
| Release |
Release notes |
Yokohama |
No updates for this release. |
Zurich |
No updates for this release. |
Deprecations
Between your current release family and Zurich, some Mobile Platform features or functionality were deprecated.
| Release |
Release notes |
Yokohama |
No updates for this release. |
Zurich |
No updates for this release. |
Activation information
Review information on how to activate Mobile Platform.
| Release |
Release notes |
Yokohama |
ServiceNow mobile
Mobile Platform is a ServiceNow AI Platform® feature that is active by default.
|
Zurich |
Mobile Platform is a ServiceNow AI Platform feature that is active by default.
|
Additional requirements
If any additional requirements were introduced or changed for Mobile Platform we have noted them here.
| Release |
Release notes |
Yokohama |
No updates for this release. |
Zurich |
No updates for this release. |
Browser requirements
If any specific browser requirements were introduced or changed for Mobile Platform we have noted them here.
| Release |
Release notes |
Yokohama |
No updates for this release. |
Zurich |
No updates for this release. |
Accessibility information
Review details on accessibility information for Mobile Platform, such as specific requirements or compliance levels.
| Release |
Release notes |
Yokohama |
The following accessibility updates are available in Mobile Card Builder:
- Updated alternative text on key images to better support users who rely on screen readers.
- Enhanced the focus indicator on the Mobile Card Builder home page to improve navigation for users relying on keyboards or Assistive Technology (AT).
- Improved accessible names to provide clear and descriptive labels for interactive elements to support screen readers and other AT.
|
Zurich |
|
Localization information
If there are specific localization considerations for Mobile Platform we have noted them here.
| Release |
Release notes |
Yokohama |
No updates for this release. |
Zurich |
No updates for this release. |
Highlight information
If there are specific highlight considerations for Mobile Platform we have noted them here.
| Release |
Release notes |
Yokohama |
- Write and refine text with the Now Assist Context Menu.
- Use enhanced capabilities within the input form screen.
See Mobile Platform for more information.
|
Zurich |
- Access Mobile App Builder and Mobile Card Builder inside ServiceNow
Studio.
- Use enhanced capabilities within the input form screen.
- Engage with the improved error handling when working with uploads.
- Add customized client-side translations to extend language support on your mobile device.
See Mobile Platform for more information.
|