--- sourceDocument: zurich Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/delta-yokohama-zurich Release : - zurich ft:locale : - en-US ft:publication_title : - zurich Combined Product Files ft:clusterId : - delta3zy bundleId : - delta3zy --- # Combined Notifications release notes for upgrades from Yokohama to Zurich # Combined Notifications release notes for upgrades from Yokohama to Zurich {#ariaid-title1} Release version: Zurich Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Notifications Release Notes for Upgrades from Yokohama to Zurich This consolidated guide assists ServiceNow customers in preparing for Notifications upgrades from the Yokohama release to the Zurich release. It summarizes new features, changes, and important upgrade information, ensuring a smooth transition and optimal use of Notifications capabilities within ServiceNow's AI Platform. Show full answer Show less ## Key Features * **Yokohama Enhancements:** * Introduction of an Email Notifications Dashboard with key metrics, available to administrators with configurable access for other users. * Advanced filtering options for notification preferences, including categories, delivery channels, active/inactive status, subscriptions, and digest-enabled filters. * Support for standardized forms across custom notification preferences and delivery channels. * Provider framework extended to support assignment groups and advanced conditions for sending notifications. * Mandatory notifications capability for critical alerts and prevention of resending emails to addresses known to bounce. * **Zurich Enhancements:** * Introduction of the Email Agentic Workflow that intelligently processes incoming emails by identifying intent, executing actions, and drafting responses to improve automation and response accuracy. * Email Diagnostics Dashboard to monitor bounce management, email delivery metrics, and health of email sender and reader jobs. * Coral theme set as the default for portals, web, and mobile experiences, featuring a fresh, brand-neutral look with optional dark mode. * Dynamic "Allow Digest" checkbox enhanced to include digest type, with email digests now supporting multiple target records within a set time interval. * Notification preferences updated to enable administrators to control which notifications are displayed to users via advanced preference settings. ## Changes * Enhanced filtering in notification preferences supports refined user controls and better management of notification delivery. * Provider framework improvements include support for assignment groups, advanced conditions, and the ability to make critical notifications mandatory. * Introduction of a new default Coral theme improves user experience across multiple platforms. * Email digests now handle multiple target records, enhancing notification distribution flexibility. * Admins gain greater control over notification visibility through updated preference management. ## Activation and Installation Notifications is an active ServiceNow AI Platform feature by default in both Yokohama and Zurich releases. The Email Agentic Workflow feature requires separate installation via the ServiceNow Store, where customers can also find additional apps and version history. ## Additional Information * No removals or deprecations of Notifications features have occurred between Yokohama and Zurich. * There are no new additional requirements, browser requirements, accessibility, or localization changes noted for these releases. ## Practical Benefits for ServiceNow Customers * Improved visibility and management of notification metrics and health through enhanced dashboards. * Greater automation and intelligence in handling incoming email interactions with the Email Agentic Workflow. * More flexible and dynamic notification preferences that administrators can tailor to user needs. * An updated, user-friendly interface with the Coral theme and dark mode options enhancing the user experience on portals, web, and mobile. * Efficient email digest capabilities supporting multiple records to streamline communications. Consolidated page of all release notes for Notifications from Yokohama to Zurich. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Notifications release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Zurich. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Notifications to Zurich Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-notifications-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## New features Between your current release family and Zurich, new features were introduced for Notifications. {#dfrn3-notifications-summary__entry__8} | Release | Release notes | |-|-| | Yokohama | [Email notifications dashboard](https://www.servicenow.com/docs/access?context=email-notifications-dashboard&family=yokohama&ft:locale=en-US) : Use the new notifications dashboard with key metrics. This dashboard is available to administrators by default. You can configure this dashboard to enable access to other users. | | Zurich | [Email agentic workflow](https://www.servicenow.com/docs/access?context=use-agentic-ai-notifications&family=zurich&ft:locale=en-US) : With email agentic workflow you can intelligently handle new email agentic workflows by identifying intent, executing actions, \& drafting appropriate email responses. [Email diagnostics dashboard](https://www.servicenow.com/docs/access?context=email-diagnostics-dashboard&family=zurich&ft:locale=en-US) : With email diagnostics you can track bounce management, email delivery metrics, email sender, and reader jobs health. | [ ] ## Changes Between your current release family and Zurich, some changes were made to existing Notifications features. {#dfrn3-notifications-summary__entry__14} | Release | Release notes | |-|-| | Yokohama | [Advanced filters options for notification preferences](https://www.servicenow.com/docs/access?context=advanced-notification-prefrences&family=yokohama&ft:locale=en-US) : Added categories, delivery channels, active or inactive notifications, subscriptions, and digest-enabled filter options for notification preferences. [Standard forms](https://www.servicenow.com/docs/access?context=advanced-notification-prefrences&family=yokohama&ft:locale=en-US) : Enabled standardized forms across custom notification preferences and delivery channels. [Assignment group field](https://www.servicenow.com/docs/access?context=create-add-assignment-group&family=yokohama&ft:locale=en-US) : Extended the provider framework to add support for assignment groups. [Advanced condition field](https://www.servicenow.com/docs/access?context=noti-new-update-notification&family=yokohama&ft:locale=en-US) : Extended the provider framework to add an advanced condition. [Advanced filters in notification preferences](https://www.servicenow.com/docs/access?context=advanced-notification-prefrences&family=yokohama&ft:locale=en-US) : Use notifications filters for categories, delivery channels, active or inactive notifications, subscriptions, and digest enabled notifications. [Support for assignment group](https://www.servicenow.com/docs/access?context=create-add-assignment-group&family=yokohama&ft:locale=en-US) : Send provider notifications for assignment groups and to users that are part of groups stored in sys_user_group table. [Advanced condition for provider framework](https://www.servicenow.com/docs/access?context=noti-new-update-notification&family=yokohama&ft:locale=en-US) : Use an advanced condition to send a notification that is based on the current email record, changing field values, or system properties. [Mandatory notifications for provider framework](https://www.servicenow.com/docs/access?context=make-notification-mandatory-provider&family=yokohama&ft:locale=en-US) : Make critical notifications mandatory for the provider framework. [Email bounce](https://www.servicenow.com/docs/access?context=email-bounce&family=yokohama&ft:locale=en-US) : Prevent resending bounced emails to the addresses that are known to generate bounces. | | Zurich | Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. [Allow Digest](https://www.servicenow.com/docs/access?context=configure-email-digest&family=zurich&ft:locale=en-US) : The Allow Digest check box is dynamic and includes Digest type. [Email digest for multiple target records](https://www.servicenow.com/docs/access?context=configure-email-digest&family=zurich&ft:locale=en-US) : The email digest now supports both single or multiple target records within a set time interval. [Notification preferences](https://www.servicenow.com/docs/access?context=create-notification-filter-configuration&family=zurich&ft:locale=en-US) : Enables admins to control the list of notifications displayed for users under the advanced notification preferences. | [ ] ## Removed Between your current release family and Zurich, some Notifications features or functionality were removed. {#dfrn3-notifications-summary__entry__20} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Deprecations Between your current release family and Zurich, some Notifications features or functionality were deprecated. {#dfrn3-notifications-summary__entry__26} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Activation information Review information on how to activate Notifications. {#dfrn3-notifications-summary__entry__32} | Release | Release notes | |-|-| | Yokohama | Activation information : Notifications is a ServiceNow AI Platform feature that is active by default. | | Zurich | Activation information : Notifications is a ServiceNow AI Platform feature that is active by default. Install Email agentic workflow by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). | [ ] ## Additional requirements If any additional requirements were introduced or changed for Notifications we have noted them here. {#dfrn3-notifications-summary__entry__38} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Notifications we have noted them here. {#dfrn3-notifications-summary__entry__44} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Notifications, such as specific requirements or compliance levels. {#dfrn3-notifications-summary__entry__50} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Notifications we have noted them here. {#dfrn3-notifications-summary__entry__56} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Notifications we have noted them here. {#dfrn3-notifications-summary__entry__62} | Release | Release notes | |-|-| | Yokohama | * Use the new email notifications dashboard with key metrics. * Use filter notifications that are based on categories, delivery channels, subscriptions, and digests for notification preferences. * Use the enhanced assignment group, advanced condition, and mandatory notifications for a provider framework. * Use the standard forms for custom notification preferences and delivery channels. See [Notifications](https://www.servicenow.com/docs/access?context=notifications&family=yokohama&ft:locale=en-US) for more information. | | Zurich | * Use email diagnostics dashboard to monitor email delivery metrics, track bounce management, and overall health associated with email sender and reader jobs. * Control the preferences page to display relevant notifications. * Support multiple target records for email digest. * Use the standard forms for system notification preference. * Handle incoming email requests intelligently with the new email agentic workflow by identifying intent, executing actions, and drafting appropriate email responses. See [Notifications](https://www.servicenow.com/docs/access?context=notifications&family=zurich&ft:locale=en-US) for more information. | [ ]