--- sourceDocument: zurich Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/delta-yokohama-zurich Release : - zurich ft:locale : - en-US ft:publication_title : - zurich Combined Product Files ft:clusterId : - delta3zy bundleId : - delta3zy --- # Combined Notify release notes for upgrades from Yokohama to Zurich # Combined Notify release notes for upgrades from Yokohama to Zurich {#ariaid-title1} Release version: Zurich Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Notify Release Notes for Upgrades from Yokohama to Zurich This consolidated release note outlines the key updates and changes for ServiceNow Notify customers upgrading from the Yokohama to Zurich release. It serves as a comprehensive guide to help you understand new features, architectural changes, security enhancements, and UI updates introduced during this upgrade cycle. Show full answer Show less ## Important Upgrade Information Starting with the Zurich release, Notify transitions from using traditional workflows to subflows for managing communication processes. Existing workflows remain supported for current users, but new installations will leverage subflows exclusively. Notify workflow activities such as **Join conference call** , **Send SMS** , **Play**, and others are now available as flow actions to be used within subflows, which you can create and customize in Workflow Studio. The base system workflows related to conference calls have been migrated to subflows, ensuring continuity without disruption after upgrading. Workflow-related artifacts have been moved to a support-only plugin that is not available for new installs. ## Key Features * **Security Enhancements (Yokohama)**: Introduction of Deny-Unless ACLs to restrict access for non-authenticated users on Notify tables, and enhanced control over client-callable script includes by allowing sandbox mode to be disabled for improved script execution security. * **Notify Workflow Activities (Zurich)**: New subflow actions including an advanced Input action that supports repeated Say and Play activities, and a Get Notify Number action that generates Notify numbers for Voice, SMS, or both. * **UI Enhancements (Zurich)**: Introduction of the Coral theme as the default for portals, web, and mobile experiences with Next Experience or Core UI enabled. This theme offers a modern, brand-neutral design and includes a dark mode option to enhance readability and reduce eye strain. ## Changes and Removals No features were removed or deprecated between Yokohama and Zurich for Notify. The primary change involves the shift from workflows to subflows, as described above. ## Activation and Requirements Notify remains an active-by-default feature of the ServiceNow AI Platform in both Yokohama and Zurich releases. There are no new additional or browser-specific requirements introduced in Zurich. ## Accessibility and Localization Zurich introduces a dark theme option within the new Coral theme to improve accessibility by reducing eye strain. There are no changes or new considerations for localization or other accessibility requirements. ## Practical Implications for ServiceNow Customers * Prepare for a smooth upgrade by understanding the migration from workflows to subflows and plan customizations accordingly using Workflow Studio. * Leverage enhanced security features to better protect Notify data and script execution. * Benefit from a refreshed user interface with the Coral theme and dark mode to improve user experience across devices. * Maintain continuity of existing Notify functionalities post-upgrade with no deprecated or removed features affecting current implementations. Consolidated page of all release notes for Notify from Yokohama to Zurich. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Notify release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Zurich. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Notify to Zurich Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-notify-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | Upgrade information : Starting with the Zurich release, Notify uses subflows instead of workflows. For existing users in Zurich, your current workflows are still supported. For new users, your Notify plugin installations use subflows. As part of this transition, the following workflow activities are available as flow actions and can be used when creating subflows: * Join conference call * Call * Send SMS * Forward call * Input * Hangup * Play * Record * Reject * Say * Forward to notify client * Queue Maintain, build, and modify your own custom subflows in Workflow Studio with subflows for new instances. The following base system workflows have been migrated to subflows: * (Re)join Conference Call * Join Conference Call with muting * Join Conference Call with SMS Your existing workflows continue to function after the upgrade. Note: All workflow-related artifacts have been moved to a new plugin, which is maintained in a support-only mode and isn't available for new installations. | [ ] ## New features Between your current release family and Zurich, new features were introduced for Notify. {#dfrn3-notify-summary__entry__8} | Release | Release notes | |-|-| | Yokohama | [Deny-Unless ACL](https://www.servicenow.com/docs/access?context=acl-denial-behavior&family=yokohama&ft:locale=en-US) : Enhance the security of Notify tables by restricting access for non-authenticated users through Deny ACLs. [Enhanced security for client-callable script includes](https://www.servicenow.com/docs/access?context=r_NotifyRoles&family=yokohama&ft:locale=en-US) : Enhanced security for all client-callable script includes by introducing the ability to switch off the sandbox mode, providing greater control and protection against unauthorized script execution for Notify tables. | | Zurich | [Notify workflow activities](https://www.servicenow.com/docs/access?context=c_NotifyActivities&family=zurich&ft:locale=en-US) : Manage the subflows for Notify use cases with the following actions. * Input - Advanced: This action is intended for advanced scenarios where the Say and Play activity must be repeated multiple times. * Get Notify Number: This action generates a Notify number by accepting the required type as input---Voice, SMS, or both. | [ ] ## Changes Between your current release family and Zurich, some changes were made to existing Notify features. {#dfrn3-notify-summary__entry__14} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. | [ ] ## Removed Between your current release family and Zurich, some Notify features or functionality were removed. {#dfrn3-notify-summary__entry__20} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Deprecations Between your current release family and Zurich, some Notify features or functionality were deprecated. {#dfrn3-notify-summary__entry__26} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Activation information Review information on how to activate Notify. {#dfrn3-notify-summary__entry__32} | Release | Release notes | |-|-| | Yokohama | Activation information : Notify is a ServiceNow AI Platform feature that is active by default. | | Zurich | Activation information : Notify is a ServiceNow AI Platform feature that is active by default. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Notify we have noted them here. {#dfrn3-notify-summary__entry__38} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Notify we have noted them here. {#dfrn3-notify-summary__entry__44} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Notify, such as specific requirements or compliance levels. {#dfrn3-notify-summary__entry__50} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | Accessibility information : Dark theme : The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability. | [ ] ## Localization information If there are specific localization considerations for Notify we have noted them here. {#dfrn3-notify-summary__entry__56} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Notify we have noted them here. {#dfrn3-notify-summary__entry__62} | Release | Release notes | |-|-| | Yokohama | * Enhanced security for all client-callable script includes by enabling switching off the sandbox mode. * Enhanced security access for Notify tables. See [Notify](https://www.servicenow.com/docs/access?context=notify-landing-page&family=yokohama&ft:locale=en-US) for more information. | | Zurich | * Build Notify subflows according to your requirements by using the default subflows provided in new instances. * Coral is the new default theme for Next Experience and Core UI, offering a user-friendly experience. See [Notify](https://www.servicenow.com/docs/access?context=notify-landing-page&family=zurich&ft:locale=en-US) for more information. | [ ]