--- sourceDocument: zurich Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/delta-yokohama-zurich Release : - zurich ft:locale : - en-US ft:publication_title : - zurich Combined Product Files ft:clusterId : - delta3zy bundleId : - delta3zy --- # Combined Now Assist release notes for upgrades from Yokohama to Zurich # Combined Now Assist release notes for upgrades from Yokohama to Zurich {#ariaid-title1} Release version: Zurich Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 7 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Now Assist Release Notes for Upgrades from Yokohama to Zurich This consolidated document provides ServiceNow customers with essential release notes for upgrading Now Assist from the Yokohama release family to the Zurich release family. It highlights upgrade instructions, new features, changes, deprecations, activation details, and important considerations to ensure a smooth transition and optimal use of Now Assist functionalities. Show full answer Show less ## Important Upgrade Information * **Customization Updates:** If you have customized UI actions or related components tied to Now Assist skills, update your code to align with the new skill releases to avoid functionality issues during the upgrade. * **Issue Resolution:** Refer to knowledge base article KB1637452 for troubleshooting and mitigation steps if you encounter problems during upgrade. * **Pre-Upgrade Requirements:** Ensure the Next Experience UI Framework is enabled before using the Now Assist panel. ## Features and Changes There are no new features, changes, removals, or deprecations specific to Now Assist between Yokohama and Zurich releases. All existing functionalities remain consistent. ## Activation and Plugins * Now Assist features are activated via specific plugins available on the ServiceNow Store. Plugins correspond to various ServiceNow products such as IT Service Management, Customer Service Management, Field Service Management, HR Service Delivery, and many others. * After purchasing generative AI products, install them from the ServiceNow Store to activate Now Assist capabilities. ## Browser and Accessibility Support * Supported browsers include Google Chrome and Microsoft Edge; Microsoft Internet Explorer is not supported. * Accessibility features include optional voice input for the Now Assist panel, enabling voice-to-text interactions to assist users with mobility impairments, visual impairments, neurodivergence, non-native languages, or mobile contexts. ## Localization and Additional Notes * Yokohama release supports Dynamic Translation for Now Assist; no updates in Zurich. * No new localization changes or requirements were introduced in Zurich. ## Highlights from Yokohama Releases * Introduced role configurations and security ACLs to control access to Now Assist context menu skills and actions. * Integrated multiple AI model providers including Google Gemini, Anthropic Claude on AWS, Azure OpenAI GPT-4.1, and Now LLM Service, allowing selection of preferred large language models for Now Assist skills. * Enabled enhanced context menu capabilities such as customizable prompts, tone selection, and improved knowledge article management. * Provided tools for assessing readiness and monitoring usage through dashboards and skill lists. * Enhanced user experience with voice input, conversational Q\&A options, sentiment analysis, and summarization features to improve customer engagement and service quality. ## Next Steps for ServiceNow Customers * Review and update any customizations related to Now Assist skills before upgrading. * Enable required frameworks and plugins post-upgrade to activate desired Now Assist features. * Leverage new AI model options and accessibility features to enhance user interaction and service delivery. * Consult the detailed Yokohama patch release notes for comprehensive feature enhancements and configuration options. Consolidated page of all release notes for Now Assist from Yokohama to Zurich. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Now Assist release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Zurich. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Now Assist to Zurich Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-nowassist-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | Upgrade information : If you customized UI actions or other items that are associated with Now Assist skills, ensure that your customized code is updated with the new skill releases. Otherwise, certain functions may not work as expected. If you run into issues when you're upgrading a Now Assist product, see [KB1637452: Issues and mitigation for Now Assist (Generative AI) Applications and Plugin updates](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1637452). You may need to log in to view the article. | | Zurich | No updates for this release. | [ ] ## New features Between your current release family and Zurich, new features were introduced for Now Assist. {#dfrn3-nowassist-summary__entry__8} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Changes Between your current release family and Zurich, some changes were made to existing Now Assist features. {#dfrn3-nowassist-summary__entry__14} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Removed Between your current release family and Zurich, some Now Assist features or functionality were removed. {#dfrn3-nowassist-summary__entry__20} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Deprecations Between your current release family and Zurich, some Now Assist features or functionality were deprecated. {#dfrn3-nowassist-summary__entry__26} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Activation information Review information on how to activate Now Assist. {#dfrn3-nowassist-summary__entry__32} | Release | Release notes | |-|-| | Yokohama | Activation information : Now Assist features are available with activation of any Now Assist plugin from ServiceNow Store. The following plugins are available: * [ServiceNow Otto for Accounts Payable Operations (APO)](https://www.servicenow.com/docs/access?context=now-assist-apo&family=yokohama&ft:locale=en-US) * [Now Assist for App Engine](https://www.servicenow.com/docs/access?context=add-ai-to-custom-apps-with-now-assist-for-app-engine-enterprise&family=yokohama&ft:locale=en-US) * [ServiceNow Otto for Configuration Management Database (CMDB)](https://www.servicenow.com/docs/access?context=now-assist-landing-cmdb&family=yokohama&ft:locale=en-US) * [Now Assist for CWM](https://www.servicenow.com/docs/access?context=now-assist-for-cwm-landing&family=yokohama&ft:locale=en-US) * [Now Assist for Creator](https://www.servicenow.com/docs/access?context=now-assist-for-creator-landing&family=yokohama&ft:locale=en-US) * [ServiceNow Otto for Customer Service Management (CSM)](https://www.servicenow.com/docs/access?context=now-assist-csm&family=yokohama&ft:locale=en-US) * [ServiceNow Otto for Employee Experience](https://www.servicenow.com/docs/access?context=now-assisit-employee-exp&family=yokohama&ft:locale=en-US) * [ServiceNow Otto for Enterprise Architecture (EA)](https://www.servicenow.com/docs/access?context=now-assist-ea&family=yokohama&ft:locale=en-US) * [Now Assist](https://www.servicenow.com/docs/access?context=now-assist-for-esg&family=yokohama&ft:locale=en-US) * [ServiceNow Otto for Field Service Management (FSM)](https://www.servicenow.com/docs/access?context=now-assist-fsm&family=yokohama&ft:locale=en-US) * [ServiceNow Otto for Financial Services Operations (FSO)](https://www.servicenow.com/docs/access?context=now-assist-for-financial-services-operations&family=yokohama&ft:locale=en-US) * [ServiceNow Otto for Hardware Asset Management (HAM)](https://www.servicenow.com/docs/access?context=now-assist-ham&family=yokohama&ft:locale=en-US) * [ServiceNow Otto for Health and Safety](https://www.servicenow.com/docs/access?context=now-assist-hs-landing&family=yokohama&ft:locale=en-US) * [ServiceNow Otto for HR Service Delivery (HRSD)](https://www.servicenow.com/docs/access?context=now-assist-hrsd&family=yokohama&ft:locale=en-US) * [Now Assist](https://www.servicenow.com/docs/access?context=now-assist-for-irm&family=yokohama&ft:locale=en-US) * [ServiceNow Otto for ITOM](https://www.servicenow.com/docs/access?context=now-assist-itom&family=yokohama&ft:locale=en-US) * [ServiceNow Otto for IT Service Management (ITSM)](https://www.servicenow.com/docs/access?context=now-assist-itsm&family=yokohama&ft:locale=en-US) * [ServiceNow Otto for Legal Service Delivery (LSD)](https://www.servicenow.com/docs/access?context=now-assist-lsd-landing&family=yokohama&ft:locale=en-US) * [Operational Technology (OT) Manager Foundation](https://www.servicenow.com/docs/access?context=now-assist-for-otm-landing&family=yokohama&ft:locale=en-US) * [ServiceNow Otto for Order Management](https://www.servicenow.com/docs/access?context=now-assist-order-management&family=yokohama&ft:locale=en-US) * [ServiceNow Otto for PSDS](https://www.servicenow.com/docs/access?context=now-assist-for-psds&family=yokohama&ft:locale=en-US) * [ServiceNow Otto for Security Incident Response (SIR)](https://www.servicenow.com/docs/access?context=now-assist-security-incident-landing&family=yokohama&ft:locale=en-US) * [ServiceNow Otto for Software Asset Management (SAM)](https://www.servicenow.com/docs/access?context=now-assist-sam&family=yokohama&ft:locale=en-US) * [ServiceNow Otto for Supplier Lifecycle Operations (SLO)](https://www.servicenow.com/docs/access?context=now-assist-slo&family=yokohama&ft:locale=en-US) * [ServiceNow Otto for Sourcing and Procurement Operations (SPO)](https://www.servicenow.com/docs/access?context=now-assist-spo&family=yokohama&ft:locale=en-US) * [ServiceNow Otto for Strategic Portfolio Management](https://www.servicenow.com/docs/access?context=now-assist-spm&family=yokohama&ft:locale=en-US) * [ServiceNow Otto for Telecommunications, Media, and Technology (TMT)](https://www.servicenow.com/docs/access?context=now-assist-spmc&family=yokohama&ft:locale=en-US) * [Now Assist](https://www.servicenow.com/docs/access?context=now-assist-tprm&family=yokohama&ft:locale=en-US) * [Now Assist for WSD](https://www.servicenow.com/docs/access?context=now-assist-wsd-landing&family=yokohama&ft:locale=en-US) * [ServiceNow Otto for Unified Security Exposure Management](https://www.servicenow.com/docs/access?context=now-assist-for-vulnerability-response-landing&family=yokohama&ft:locale=en-US) Important: After purchasing a generative AI product, you can install it from ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Zurich | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Now Assist we have noted them here. {#dfrn3-nowassist-summary__entry__38} | Release | Release notes | |-|-| | Yokohama | Additional requirements : The Next Experience UI Framework must be enabled before you can use the Now Assist panel. | | Zurich | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Now Assist we have noted them here. {#dfrn3-nowassist-summary__entry__44} | Release | Release notes | |-|-| | Yokohama | Browser requirements : Now Assist supports various browsers, including Google Chrome and Microsoft Edge. Now Assist isn't supported in Microsoft Internet Explorer. | | Zurich | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Now Assist, such as specific requirements or compliance levels. {#dfrn3-nowassist-summary__entry__50} | Release | Release notes | |-|-| | Yokohama | Accessibility information : Voice Input for Now Assist : Administrators can enable an optional voice input setting for the Now Assist panel in the AI Admin Hub console. This feature gives users a voice-to-text input option to access the Now Assist skills in the panel in any supported language. For more information, see [Enable voice input for Now Assist panel](https://www.servicenow.com/docs/access?context=enable-voice-input-for-now-assist-panel&family=yokohama&ft:locale=en-US). : Once enabled, the Enable voice input for the Now Assist panel option are available in individual user accessibility preferences. See [Configure Next Experience accessibility preferences](https://www.servicenow.com/docs/access?context=next-experience-accessibility-preferences&family=yokohama&ft:locale=en-US) for more information. : Voice-to-text input can help users with mobility impairments access generative AI skills without using a keyboard. This feature can also be useful to blind or low-vision users, neurodivergent users, non-native language speakers, or mobile users on the go, such as field service agents. | | Zurich | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Now Assist we have noted them here. {#dfrn3-nowassist-summary__entry__56} | Release | Release notes | |-|-| | Yokohama | Localization information : Now Assist supports Dynamic Translation for Yokohama. | | Zurich | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Now Assist we have noted them here. {#dfrn3-nowassist-summary__entry__62} | Release | Release notes | |-|-| | Yokohama | [Yokohama Patch 11](https://www.servicenow.com/docs/access?context=yokohama-patch-11&family=yokohama&ft:locale=en-US) * Review changes to Now Assist usage measurement. * Some Now Assist skills, agents, and agentic workflows are on by default. * Additional role configuration is required for agentic workflows and AI agents included with Now Assist applications. * Use the Now Assist context menu open prompt feature to create and edit knowledge articles. * Use Advanced settings to add conditions to hide or show the Now Assist Context Menu quick actions. * Create multiple Now Assist context menu configurations for the same field. * Use the Enable for extended tables option in parent table configuration, to enable or disable the inheritance model for the child table configurations. [Yokohama Patch 8](https://www.servicenow.com/docs/access?context=yokohama-patch-8&family=yokohama&ft:locale=en-US) * Use the Now Assist Readiness Evaluation app to automate the implementation assessment process before implementing Now Assist agentic and generative AI. [Yokohama Patch 6](https://www.servicenow.com/docs/access?context=yokohama-patch-6&family=yokohama&ft:locale=en-US) * Enable administrators to set up a security access control list (ACL) that checks user authentication for Now Assist context menu skills and new setup options. This gives them control over who can use Now Assist context menu skills and actions, as well as the built-in options like shorten, elaborate, and change tone. * Use Google Gemini and Anthropic Claude on AWS as AI model providers for Now Assist skills and AI agents in addition to Now LLM Service and Azure OpenAI. * Select your preferred large language model (LLM) provider for Now Assist out-of-box skills. Apart from Now LLM Service, the platform supports Azure OpenAI GPT-4.1 and GPT-4.1 mini, Google Gemini 2.0 Flash and 2.5 Pro, and AWS Anthropic Claude 3.7 Sonnet LLM providers with ServiceNow® third-party model strategy. * Select a display option for custom Now Assist context menu event with an option to suppress the modeless window. * View the numbered citation and links to the source of information when you use Now Assist context menu for Email reply recommendation. [Yokohama Patch 3](https://www.servicenow.com/docs/access?context=yokohama-patch-3&family=yokohama&ft:locale=en-US) * Access and monitor your Now Assist skills in the skill list or grid view. By toggling between the layouts, you can navigate from the Now Assist skills to specific products and then back to the skills page. * Identify and mark duplicate articles in the list view by using Now Assist in Knowledge Management and take action as required. * Apply the Now Assist Sentiment Analysis application to each record so that you can assess how satisfied your customers are. With this feature, you can make better decisions to improve customer experience. * Use the Now Assist context menu guided setup to create a Now Assist context menu configuration. * Use the Now Assist context menu to deploy the custom skills created using Now Assist skill kit. * Monitor how the Now Assist context menu is being used across the different applications with the new Now Assist context menu usage dashboard. * Customize the ServiceNow skills with new prompts or providers in the Now Assist Skill Kit for your specific business needs. * Enable your users to use voice to interact with the Now Assist panel by enabling the Voice Input setting. * Use the new Conversational Q\&A option in the Now Assist panel to achieve an enhanced and accurate query resolution. * Generate a record summary, share or copy the summary, and provide feedback by using the Summarize option in the Now Assist context menu. * Customize and choose between the casual, formal, or sympathetic tone by using the Now Assist context menu. See [Now Assist](https://www.servicenow.com/docs/access?context=platform-now-assist-landing&family=yokohama&ft:locale=en-US) for more information. For more Platform Now Assist feature release notes, see the following topics: * [AI Search release notes](https://www.servicenow.com/docs/access?context=ai-search-rn&family=yokohama&ft:locale=en-US) * [Document Intelligence release notes](https://www.servicenow.com/docs/access?context=document-intelligence-rn&family=yokohama&ft:locale=en-US) * [AI Skill Kit release notes](https://www.servicenow.com/docs/access?context=na-skill-kit-rn&family=yokohama&ft:locale=en-US) * [Now Assist in Virtual Agent release notes](https://www.servicenow.com/docs/access?context=now-assist-va-rn&family=yokohama&ft:locale=en-US) | | Zurich | No updates for this release. | [ ]