--- sourceDocument: zurich Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/delta-yokohama-zurich Release : - zurich ft:locale : - en-US ft:publication_title : - zurich Combined Product Files ft:clusterId : - delta3zy bundleId : - delta3zy --- # Combined Now Assist AI agents release notes for upgrades from Yokohama to Zurich # Combined Now Assist AI agents release notes for upgrades from Yokohama to Zurich {#ariaid-title1} Release version: Zurich Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 6 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Now Assist AI Agents Release Notes for Upgrades from Yokohama to Zurich This consolidated release notes page covers the Now Assist AI agents upgrades from the Yokohama release family to the Zurich release family. It is designed to help ServiceNow customers understand new features, changes, removals, deprecations, and activation information relevant to the Now Assist AI agents component as they prepare for an upgrade. Show full answer Show less Notably, there are no new features, changes, removals, or deprecations introduced between Yokohama and Zurich releases for Now Assist AI agents. The documentation highlights important pre- and post-upgrade steps, activation instructions, and additional requirements to ensure smooth adoption. ## Activation and Requirements * Now Assist AI agents require activation of any Now Assist plugin available in the ServiceNow Store. * Prerequisites include installing the supported Now Assist version on your ServiceNow instance and enabling the Next Experience UI Framework to use the Now Assist panel effectively. * Supported browsers include Google Chrome and Microsoft Edge; Internet Explorer is not supported. ## Accessibility and Localization * Voice input is available as an optional accessibility feature, enabled through the AI Admin Hub console, providing voice-to-text capabilities in multiple supported languages. * This voice input feature aids users with mobility impairments, vision challenges, neurodivergence, non-native speakers, and mobile users such as field service agents. * Localization aligns with the GPT-4o-based framework, supporting multilingual capabilities consistent with the GPT-4o model. ## Previous Yokohama Highlights Relevant for Upgrade * Agentic workflows (formerly called use cases) enable automated resolution of cases and incidents with execution plans. * Dynamic orchestrator improves agentic workflow execution by mapping appropriate agents for enhanced accuracy. * Support for multiple AI model providers, including Google Gemini, Anthropic Claude on AWS, Azure OpenAI, and Now LLM Service. * Enhanced AI Agent Studio features such as version control for LLM instructions, analytics dashboards for AI agent performance, and execution monitoring. * Tools for creating AI agents include Knowledge Graph and File retrieval, with capabilities for storing and retrieving categorized memories. * Improvements to the Now Assist panel for multi-conversation support and AI Guardian for filtering offensive messages. ## What Customers Can Expect Customers upgrading from Yokohama to Zurich will not encounter any changes or new features specifically in Now Assist AI agents but should confirm that prerequisites and activation steps are correctly followed to maintain functionality. They benefit from the robust capabilities introduced in Yokohama and prior patches, including advanced AI orchestration, accessibility enhancements, and integration with multiple AI providers, all of which remain supported and stable in Zurich. This release streamlines the upgrade process by consolidating release notes and clarifying activation and browser requirements, helping customers maintain a reliable and accessible AI agent experience within their ServiceNow environment. Consolidated page of all release notes for Now Assist AI agents from Yokohama to Zurich. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Now Assist AI agents release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Zurich. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Now Assist AI agents to Zurich Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-nowassistaiagents-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## New features Between your current release family and Zurich, new features were introduced for Now Assist AI agents. {#dfrn3-nowassistaiagents-summary__entry__8} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Changes Between your current release family and Zurich, some changes were made to existing Now Assist AI agents features. {#dfrn3-nowassistaiagents-summary__entry__14} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Removed Between your current release family and Zurich, some Now Assist AI agents features or functionality were removed. {#dfrn3-nowassistaiagents-summary__entry__20} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Deprecations Between your current release family and Zurich, some Now Assist AI agents features or functionality were deprecated. {#dfrn3-nowassistaiagents-summary__entry__26} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Activation information Review information on how to activate Now Assist AI agents. {#dfrn3-nowassistaiagents-summary__entry__32} | Release | Release notes | |-|-| | Yokohama | Activation information : Now Assist in AI agents is available with activation of any Now Assist plugin from the ServiceNow Store. For more information about the prerequisites for using Now Assist, see [Install Now Assist AI agents](https://www.servicenow.com/docs/access?context=install-ai-agents-plugins&family=yokohama&ft:locale=en-US). Important: Now Assist AI agents are available in ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Zurich | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Now Assist AI agents we have noted them here. {#dfrn3-nowassistaiagents-summary__entry__38} | Release | Release notes | |-|-| | Yokohama | Additional requirements : You must first install the supported Now Assist version of ServiceNow to be able to use the Now Assist AI agents. For more information, see [Install Now Assist AI agents](https://www.servicenow.com/docs/access?context=install-ai-agents-plugins&family=yokohama&ft:locale=en-US). Enable the Next Experience UI Framework before you can use the Now Assist panel. | | Zurich | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Now Assist AI agents we have noted them here. {#dfrn3-nowassistaiagents-summary__entry__44} | Release | Release notes | |-|-| | Yokohama | Browser requirements : Now Assist AI agents supports various browsers, including Google Chrome and Microsoft Edge. Now Assist AI agents isn't supported in Internet Explorer. | | Zurich | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Now Assist AI agents, such as specific requirements or compliance levels. {#dfrn3-nowassistaiagents-summary__entry__50} | Release | Release notes | |-|-| | Yokohama | Accessibility information : [Voice Input for Now Assist AI agents](https://www.servicenow.com/docs/access?context=now-assist-panel-overview&family=yokohama&ft:locale=en-US) : Administrators can enable an optional voice input setting for the Now Assist panel in the AI Admin Hub console. This feature gives users a voice-to-text input option to access the Now Assist skills in the panel in any supported language. For more information, see [Enable voice input for Now Assist panel](https://www.servicenow.com/docs/access?context=enable-voice-input-for-now-assist-panel&family=yokohama&ft:locale=en-US). : Once enabled, the Enable voice input for the Now Assist panel option is available in individual user accessibility preferences. See [Configure Next Experience accessibility preferences](https://www.servicenow.com/docs/access?context=next-experience-accessibility-preferences&family=yokohama&ft:locale=en-US) for more information. : Voice-to-text input can help users with mobility impairments access generative AI skills without using a keyboard. This feature can also be useful to blind or low-vision users, neurodivergent users, non-native language speakers, or mobile users on the go, such as field service agents. | | Zurich | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Now Assist AI agents we have noted them here. {#dfrn3-nowassistaiagents-summary__entry__56} | Release | Release notes | |-|-| | Yokohama | Localization information : Now Assist AI agents is built on the GPT-4o-based framework and supports localization according to the GPT-4o model. | | Zurich | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Now Assist AI agents we have noted them here. {#dfrn3-nowassistaiagents-summary__entry__62} | Release | Release notes | |-|-| | Yokohama | [Yokohama Patch 11](https://www.servicenow.com/docs/access?context=yokohama-patch-11&family=yokohama&ft:locale=en-US) * Review changes to Now Assist usage measurement. * Execute agentic workflows, AI agents, and tools in AI Agent Studio with role masking. * Additional role configuration is required for agentic workflows and AI agents included with Now Assist applications. * Run and review agentic workflow executions on forms in the Core UI and workspaces. * Framework extensibility with a new condition builder. * Support multilingual conversations. [Yokohama Patch 6](https://www.servicenow.com/docs/access?context=yokohama-patch-6&family=yokohama&ft:locale=en-US) * Create and maintain versions of LLM instructions for AI agents and agentic workflows to help organize and iterate on prompts and test their effectiveness. * Follow updated guided setup steps for agentic workflows and AI agents with additional guidance for successful instructions sent to the LLM. * Duplicate existing script, record operations, and search retrieval tools to reduce the work needed to create unique AI agents. * Monitor new analytics in the AI Agents Analytics dashboard to track valuable insights in customer satisfaction with AI interactions. * Use Google Gemini and Anthropic Claude on AWS as AI model providers for Now Assist skills and AI agents in addition to Now LLM Service and Azure OpenAI. * View the agentic workflow and AI agent activity on your AI Agent Studio. * Map the right agents for agentic workflow execution with Dynamic orchestrator in Virtual Agent for better performance and accuracy. * Create different types of AI agents. * Custom output transformation strategies for an AI agent. * Execute AI agents and agentic workflows from workspace or Core UI. * Run AI agents and agentic workflows in a non-interactive execution mode. [Yokohama Patch 3](https://www.servicenow.com/docs/access?context=yokohama-patch-3&family=yokohama&ft:locale=en-US) * Use cases in Now Assist AI agents are now called agentic workflows. * Choose either Azure OpenAI or Now LLM Service as your preferred large language model (LLM) for AI agents and agentic workflows in the AI Agent Studio settings. * Use Virtual Agent for AI agent interactions. * Execute agentic evaluation runs to evaluate agentic workflows based on execution log data to compare against benchmarks and monitor performance. * Improve the quality of LLM responses by passing information between tools. * Hide citations for an agentic workflow or AI agent. * Transactions done by an AI agent for an agentic workflow are recorded in the name of the AI agent. * Enable AI agents to store and retrieve memories with categories. * Use Knowledge graph and File retrieval as tools in creating an AI agent. [Yokohama Patch 1](https://www.servicenow.com/docs/access?context=yokohama-patch-1&family=yokohama&ft:locale=en-US) * Define agentic workflows with an execution plan for automatically resolving the incoming cases and incidents. * Use the Now Assist panel to communicate with the agent during issue resolution. * Clone existing AI agents and agentic workflows to save time and avoid manual configuration. * Enable AI Guardian to automatically identify and block offensive messages. * View the usage and performance of your AI agents with the AI agent analytics dashboard. * Enable multiple conversations for AI agents on the Now Assist panel. See [Now Assist AI agents](https://www.servicenow.com/docs/access?context=na-ai-agents&family=yokohama&ft:locale=en-US) for more information. For the Platform Now Assist release notes, see [Now Assist release notes](https://www.servicenow.com/docs/access?context=now-assist-rn&family=yokohama&ft:locale=en-US). | | Zurich | No updates for this release. | [ ]