--- sourceDocument: zurich Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/delta-yokohama-zurich Release : - zurich ft:locale : - en-US ft:publication_title : - zurich Combined Product Files ft:clusterId : - delta3zy bundleId : - delta3zy --- # Combined Now Assist for IT Operations Management (ITOM) release notes for upgrades from Yokohama to Zurich # Combined Now Assist for IT Operations Management (ITOM) release notes for upgrades from Yokohama to Zurich {#ariaid-title1} Release version: Zurich Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Now Assist for IT Operations Management (ITOM) Release Notes for Upgrades from Yokohama to Zurich This consolidated release notes page provides a comprehensive view of updates for Now Assist for IT Operations Management (ITOM) across the upgrade path from Yokohama to Zurich releases. It is designed to help ServiceNow customers prepare for the upgrade by summarizing new features, changes, removals, deprecations, activation instructions, additional requirements, and other relevant information related to the product. Show full answer Show less Notably, the Zurich release and most Yokohama releases contain no updates or changes for Now Assist for ITOM, ensuring minimal disruption during the upgrade. ## Important Upgrade Information * **Pre- and Post-Upgrade Tasks:** Customers should review and complete any necessary tasks before and after upgrading to Zurich. * **No Feature Updates in Zurich:** There are no new features, changes, removals, or deprecations for Now Assist for ITOM in the Zurich release. ## Activation and Licensing * To activate Now Assist for ITOM, install the **AIOps Experience \[snsowaiops\]** application via the ServiceNow Store. * ServiceNow Otto for ITOM is also available from the ServiceNow Store and requires an **ITOM Pro Plus or Enterprise Plus license**. * ServiceNow customers should request the installation of ServiceNow Otto for ITOM through the ServiceNow Store for full functionality. ## Key Features and Enhancements from Yokohama Releases Although Zurich introduces no updates, several enhancements were added during the Yokohama patch releases, which customers upgrading from earlier versions should be aware of: * **Yokohama Patch 11:** * Now Assist skills used in the Analyze Potential Impact agentic workflow are enabled by default. * Introduction of the *Manage Alerts Autonomously* workflow to streamline alert handling, including AI-driven triage, impact analysis, and root cause investigation. * Additional role configurations are required for AI agents and agentic workflows. * **Yokohama Patch 6:** * Enhanced impact analysis with five new AI agents in the Analyze Alert Impact workflow. * Improvements in alert investigation via mixed alert groups in the Now Assist panel. * Introduction of the Triage and Analyze Alert agentic workflow for initial triage within incident contexts. * Security enhancements through Access Control Lists (ACLs) for Now Assist AI agents. * Expanded AI model provider support including Google Gemini and Anthropic Claude on AWS, alongside Now LLM Service and Azure OpenAI. * **Yokohama Patch 3:** * New Analyze Alert Impact agentic workflow to facilitate efficient alert investigation. * Automated initial alert triage and analysis tasks with the Triage and Analyze Alert workflow. * Reference to ServiceNow Otto for ITOM for additional details. ## Additional Notes * **Browser, Accessibility, and Localization:** No updates or changes were introduced in these areas between Yokohama and Zurich releases. * **Highlight Information:** Important feature updates and usage measurement changes are primarily documented in Yokohama patches. ## What Customers Can Expect ServiceNow customers upgrading Now Assist for ITOM from Yokohama to Zurich can expect a stable upgrade experience with no new feature changes or removals in Zurich. The key functional improvements and AI-driven workflows were introduced in Yokohama patches, enhancing alert triage, impact analysis, and autonomous alert management. Customers should ensure proper activation by installing required applications from the ServiceNow Store and verify licensing requirements for ServiceNow Otto for ITOM to leverage these capabilities effectively. Consolidated page of all release notes for Now Assist for IT Operations Management (ITOM) from Yokohama to Zurich. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Now Assist for IT Operations Management (ITOM) release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Zurich. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Now Assist for IT Operations Management (ITOM) to Zurich Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-nowassistforitoperationsmanagementitom-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## New features Between your current release family and Zurich, new features were introduced for Now Assist for IT Operations Management (ITOM). {#dfrn3-nowassistforitoperationsmanagementitom-summary__entry__8} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Changes Between your current release family and Zurich, some changes were made to existing Now Assist for IT Operations Management (ITOM) features. {#dfrn3-nowassistforitoperationsmanagementitom-summary__entry__14} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Removed Between your current release family and Zurich, some Now Assist for IT Operations Management (ITOM) features or functionality were removed. {#dfrn3-nowassistforitoperationsmanagementitom-summary__entry__20} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Deprecations Between your current release family and Zurich, some Now Assist for IT Operations Management (ITOM) features or functionality were deprecated. {#dfrn3-nowassistforitoperationsmanagementitom-summary__entry__26} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Activation information Review information on how to activate Now Assist for IT Operations Management (ITOM). {#dfrn3-nowassistforitoperationsmanagementitom-summary__entry__32} | Release | Release notes | |-|-| | Yokohama | Activation information : * Install the AIOps Experience \[sn_sow_aiops\] application from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). * Install ServiceNow Otto for ITOM by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). Important: ServiceNow Otto for ITOM is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Zurich | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Now Assist for IT Operations Management (ITOM) we have noted them here. {#dfrn3-nowassistforitoperationsmanagementitom-summary__entry__38} | Release | Release notes | |-|-| | Yokohama | Additional requirements : The ServiceNow Otto for ITOM application requires an ITOM Pro Plus or Enterprise Plus license. | | Zurich | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Now Assist for IT Operations Management (ITOM) we have noted them here. {#dfrn3-nowassistforitoperationsmanagementitom-summary__entry__44} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Now Assist for IT Operations Management (ITOM), such as specific requirements or compliance levels. {#dfrn3-nowassistforitoperationsmanagementitom-summary__entry__50} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Now Assist for IT Operations Management (ITOM) we have noted them here. {#dfrn3-nowassistforitoperationsmanagementitom-summary__entry__56} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Now Assist for IT Operations Management (ITOM) we have noted them here. {#dfrn3-nowassistforitoperationsmanagementitom-summary__entry__62} | Release | Release notes | |-|-| | Yokohama | [Yokohama Patch 11](https://www.servicenow.com/docs/access?context=yokohama-patch-11&family=yokohama&ft:locale=en-US) * Review changes to Now Assist usage measurement. * Now Assist skills used in the analyze potential impact agentic workflow are turned on by default. * Use the new manage alerts autonomously workflow to efficiently manage alerts and minimize resolution times, including an AI agent for triage, impact analysis, and root cause investigation. * Additional role configuration is required for agentic workflows and AI agents included with Now Assist applications. Yokohama Patch 6 * Get deeper impact analysis in the Analyze alert impact agentic workflow with five new AI agents. * Review Alert analysis, and relevant information for new mixed alert groups in the Now Assist panel to help investigate alerts more effectively. * Use the Triage and analyze alert agentic workflow to perform initial triage and analysis in the context of an incident. * Enhance security for Now Assist AI agents with Access Control Lists (ACLs). * Use Google Gemini and Anthropic Claude on AWS as AI model providers for Now Assist skills and AI agents in addition to Now LLM Service and Azure OpenAI. Yokohama Patch 3 * Investigate alerts and get the context that you need to respond efficiently using the Analyze alert impact agentic workflow. * Automatically perform initial alert triage and analysis tasks such as assigning alerts, analyzing alert history, and summarizing past incidents, with the Triage and analyze alert agentic workflow. See [ServiceNow Otto for ITOM](https://www.servicenow.com/docs/access?context=now-assist-itom&family=yokohama&ft:locale=en-US) for more information. | | Zurich | No updates for this release. | [ ]