--- sourceDocument: zurich Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/delta-yokohama-zurich Release : - zurich ft:locale : - en-US ft:publication_title : - zurich Combined Product Files ft:clusterId : - delta3zy bundleId : - delta3zy --- # Combined Now Assist in Contract Management release notes for upgrades from Yokohama to Zurich # Combined Now Assist in Contract Management release notes for upgrades from Yokohama to Zurich {#ariaid-title1} Release version: Zurich Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 19 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Now Assist in Contract Management Release Notes for Upgrades from Yokohama to Zurich This consolidated release notes document covers all key updates for Now Assist in Contract Management from the Yokohama release through to the Zurich release. It is designed to help ServiceNow customers prepare for and execute upgrades smoothly by outlining new features, configuration changes, upgrade tasks, and important considerations. Show full answer Show less ## Upgrade Preparation and Tasks * When upgrading from Yokohama Patch 3 or earlier versions, customers with customized use cases must run a specific fix script (**Upsert DI skill config**) to migrate data to the AI Admin Hub console. * Similar fix scripts are required when upgrading from Yokohama Patch 2 or lower, or Xanadu Patch 8 or lower, to Zurich. * Role configurations are required for agentic workflows and AI agents to ensure proper execution; customers must assign the necessary installed roles if using role-based user access. ## Key Features Introduced * **Automated Obligation Extraction:** AI-powered workflows automatically identify and extract key contractual obligations from signed contracts, creating obligation records in the contract repository. These extracted obligations can be reviewed, edited, approved, or rejected within the contract playbook. * **Conversational Contract Search:** Enables natural language and dialogue-driven queries across contract documents, improving search efficiency beyond traditional keyword search. Note: scanned PDFs are not supported. * **Contract Metadata Extraction:** AI agents automatically extract metadata from signed contracts and calculate contract reminder dates for renewals or terminations, with metadata fields expanded to support 14 additional types. * **Manage Contract Repository Agentic Workflow:** An enhanced single AI agent extracts contract metadata and obligations, and autonomously creates milestone reminders for contract renewal and termination notice periods. * **Large Language Model (LLM) Support:** Now Assist supports multiple LLM providers including Now LLM Service, Azure OpenAI, Google Gemini, and AWS Claude. Customers can select specific LLMs per use case, overriding global settings. * **Feedback Mechanism:** Users can provide thumbs up/down and comment feedback on AI-identified clauses to improve AI accuracy over time, available both in the workspace and Microsoft Word add-in. * **Microsoft Word Add-in Enhancements:** Direct navigation to non-standard clauses via AI citations improves document review efficiency. * **Export Conversational Search Results:** Zurich Patch 12 allows exporting search results in multiple file formats with customizable columns. * **New Default Theme:** The Coral theme with dark mode option enhances portal, web, and mobile user experience. ## Changes and Improvements * **Usage Measurement Model:** Transition from a 365-day look-back to a 365-day burn-down model, resetting usage on the contract anniversary date, improving usage tracking accuracy. * **Default AI Skills Activation:** For new installations, designated generative AI skills are turned on automatically. Existing customers upgrading from Yokohama Patch 11 or Australia Early Access have any previously unconfigured skills enabled automatically, while previously deactivated skills remain off. * **Improved Missing Clause Detection:** Enhanced accuracy in identifying missing clauses during contract revisions using contract analysis skill. * **Default LLM Provider Update:** Azure OpenAI is now the default model provider for contract metadata extraction, analysis, and obligation extraction. Now LLM Service remains available for manual selection but is no longer the default for new or inactive AI assets. * **Enhanced Agentic Workflow Performance:** The Manage contract repository agentic workflow now uses a single Contract Repository AI agent for improved efficiency. * **Contract Playbook Enhancements:** Enables review and update of AI-extracted metadata and contract reminder dates, with options to specify recipients for notifications. * **Role Configuration:** Additional security role assignments are required to ensure AI agents and agentic workflows run as intended. ## Activation and Installation * Now Assist in Contract Management is a ServiceNow AI Platform feature that requires activation via the Now Assist in Contract Management application (sncmgenai). * The product is available and installable through the ServiceNow Store, where customers can submit requests and find version history. ## Browser and Accessibility * Supported browsers include Google Chrome and Microsoft Edge; Microsoft Internet Explorer is not supported. * The new Coral theme provides a dark mode option to improve readability and reduce eye strain. ## Removed and Deprecated Features No features or functionality were removed or deprecated between Yokohama and Zurich releases. ## Practical Impact for ServiceNow Customers Upgrading to Zurich enhances contract management through AI-driven automation of obligation extraction, metadata capture, and contract insights, reducing manual effort and improving accuracy. New conversational search and LLM integrations provide more flexible and powerful contract querying capabilities. The system now requires specific upgrade and role configuration steps to ensure smooth transition and secure operation. Customers should plan to run migration scripts for Consolidated page of all release notes for Now Assist in Contract Management from Yokohama to Zurich. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Now Assist in Contract Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Zurich. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Now Assist in Contract Management to Zurich Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-nowassistincontractmanagement-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | Upgrade information : If you're upgrading to Now Assist in Contract Management starting with Yokohama Patch 3 from a previous version and you have customized use cases, run a fix script to migrate the existing data to the AI Admin Hub console. 1. Navigate to AllSystem DefinitionFix Scripts. 2. In the Name field, search for Upsert DI skill config. 3. In the script, add the use case ids that you want to migrate to the AI Admin Hub console. 4. Select Run Fix Script. For more information, see [Post-upgrade steps for Now Assist in Contract Management](https://www.servicenow.com/docs/access?context=cmpro-na-upgrade-steps&family=yokohama&ft:locale=en-US). | | Zurich | Upgrade information : If you're upgrading to Now Assist in Contract Management from Yokohama (Patch 2 and lower) or Xanadu (Patch 8 and lower), and you have customized use cases, run a fix script to migrate the existing data to the AI Admin Hub console. 1. Navigate to AllSystem DefinitionFix Scripts. 2. In the Name field, search for Upsert DI skill config. 3. In the script, add the use case IDs that you want to migrate to the AI Admin Hub console. 4. Select Run Fix Script. For more information, see [Post upgrade steps](https://www.servicenow.com/docs/access?context=cmpro-na-upgrade-steps&family=zurich&ft:locale=en-US). | [ ] ## New features Between your current release family and Zurich, new features were introduced for Now Assist in Contract Management. {#dfrn3-nowassistincontractmanagement-summary__entry__8} | Release | Release notes | |-|-| | Yokohama | [Changes to Now Assist usage measurement](https://www.servicenow.com/docs/access?context=monitoring-now-assist-usage&family=yokohama&ft:locale=en-US) : Starting with Yokohama Patch 5, Now Assist usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to [KB KB2704710: Now Assist Usage - Overview \& New Measurement Logic](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2704710). [Automated obligation extraction](https://www.servicenow.com/docs/access?context=cmpro-na-reminder-agentic-wf&family=yokohama&ft:locale=en-US) : Use the manage contract repository agentic workflow to automatically identify and capture key contractual obligations from signed contracts and create obligation records in the contract repository. The AI agent in the manage contract repository agentic workflow uses the Now Assist Contract obligation extraction skill to extract key contractual obligations from contracts. [Using contract playbook to review AI-extracted obligations](https://www.servicenow.com/docs/access?context=cmpro-na-review-obligations&family=yokohama&ft:locale=en-US) : Review extracted obligations in the contract playbook, with options to edit, approve, or reject each obligation. Approved obligations are added as obligation records in the contract repository while rejected obligations are deactivated. [Contract obligation extraction skill in Now Assist in Contract Management](https://www.servicenow.com/docs/access?context=cncore-conf-obligation-extraction&family=yokohama&ft:locale=en-US) : Configure and map use cases for obligation extraction skill in the AI Admin Hub console to automatically extract key contractual obligations from signed contracts. The AI agent in the manage contract repository agentic workflow uses the Now Assist Contract obligation extraction skill to extract key contractual obligations from contracts. [Conversational contract search and insights Workflow](https://www.servicenow.com/docs/access?context=cmpro-agentic-use-conv-search&family=yokohama&ft:locale=en-US) : Contract documents are often complex and stored across multiple formats and repositories, making keyword-based search inefficient and error-prone. The new Now Assist powered conversational search feature enables you to search contract documents using natural language and dialogue-driven queries. The conversational search feature does not support searching within contract documents that are scanned PDFs. [Some Now Assist skills are turned on by default](https://www.servicenow.com/docs/access?context=now-assist-skills-on-by-default&family=yokohama&ft:locale=en-US) : The new default behavior works as follows: * New customers: When you install a Now Assist product, designated skills are turned on automatically. * Existing customers who are upgrading (starting with Yokohama Patch 11): Any previously unconfigured skill is turned on automatically (the skill was never configured and turned on, then turned off again). Previously configured skills that were turned on, then off, remain inactive. [Now LLM LTS support for Contract Management Pro](https://www.servicenow.com/docs/access?context=now-llm-model-updates&family=yokohama&ft:locale=en-US) : Long term stable (LTS) models are part of Now LLM Service and provide longer model stability windows for regulated industries. These models can integrate with tools to provide governance, monitoring, and compliance controls. [Review AI results](https://www.servicenow.com/docs/access?context=cmpro-na-review-ai&family=yokohama&ft:locale=en-US) : Use the playbook within a contract repository record to review the metadata extracted by the AI agents in the Manage contract repository agentic workflow. You can make necessary changes to the extracted information, and submit it to update the contract repository. If the contract end date is available, the Review contract reminders tab appears in the playbook, enabling you to review and update the AI-calculated contract reminder date and specify recipients for contract renewal or terminations. [New third-party AI model provider options available for all Now Assist applications](https://www.servicenow.com/docs/access?context=exploring-large-language-models&family=yokohama&ft:locale=en-US) : Google Gemini and AWS Claude are available for Now Assist skills and AI agents in addition to Now LLM Service and Azure OpenAI. [Select large language models for use cases in Now Assist in Contract Management](https://www.servicenow.com/docs/access?context=cmpro-na-manage-llm&family=yokohama&ft:locale=en-US) : Select a large language models (LLM) provider at for a contract analysis or metadata extraction use case. The selected LLM is applicable only for the specific use case and overrides the LLM selected for Now Assist in Contract Management skills. [Manage contract repository agentic workflow](https://www.servicenow.com/docs/access?context=cmpro-na-reminder-agentic-wf&family=yokohama&ft:locale=en-US) : Use the Manage contract repository agentic workflow to improve productivity by autonomously creating milestone reminders for the notice period of contract renewals or the notice period for termination of contract renewals.{#dfrn3-nowassistincontractmanagement-summary__entry__12} | Agentic workflows | Description | |-|-| | Manage contract repository | Uses AI agents to retrieve contract details such as renewal notice period, termination notice period, or auto-renewal clause information, and determine the average lead time for similar contracts to create contract milestone reminders for the notice period of contract renewals or the notice period for termination of contract renewals. | [Table 1. Agentic workflows] | | Zurich | [Export conversational search results](https://www.servicenow.com/docs/access?context=cmpro-agentic-use-conv-search&family=zurich&ft:locale=en-US) : Export search results from conversational search in multiple file formats. The export includes all search results and uses the columns configured in your list view. Customize the exported columns using the Personalize fields option. [Feedback for Now Assist contract analysis](https://www.servicenow.com/docs/access?context=cmpro-review-contract-document&family=zurich&ft:locale=en-US) : Provide feedback on AI-identified non-standard and missing clauses to help improve AI accuracy over time. When reviewing contracts using Now Assist contract analysis, you can indicate whether the AI suggestions were helpful or not helpful by using the thumbs up or thumbs down feedback options. You can also provide optional qualitative feedback with comments. The feedback option is available in both the workspace and Microsoft Word add-in. The feedback provided on each clause is captured in the Contracts Gen AI Feedback table. [Automatically navigate to non-standard clauses in Microsoft Word add-in](https://www.servicenow.com/docs/access?context=cmpro-review-contract-document&family=zurich&ft:locale=en-US) : Locate non-standard clauses easily in Microsoft Word. The document scrolls to the relevant section using AI citations when you select a Now Assist suggestion in the Microsoft Word add-in. [Automated obligation extraction](https://www.servicenow.com/docs/access?context=cmpro-na-reminder-agentic-wf&family=zurich&ft:locale=en-US) : Use the manage contract repository agentic workflow to automatically identify and capture key contractual obligations from signed contracts and create obligation records in the contract repository. The AI agent in the manage contract repository agentic workflow uses the Now Assist Contract obligation extraction skill to extract key contractual obligations from contracts. [Using contract playbook to review AI-extracted obligations](https://www.servicenow.com/docs/access?context=cmpro-na-review-obligations&family=zurich&ft:locale=en-US) : Review extracted obligations in the contract playbook, with options to edit, approve, or reject each obligation. Approved obligations are added as obligation records in the contract repository while rejected obligations are deactivated. [Contract obligation extraction skill in Now Assist in Contract Management](https://www.servicenow.com/docs/access?context=cncore-conf-obligation-extraction&family=zurich&ft:locale=en-US) : Configure and map use cases for obligation extraction skill in the AI Admin Hub console to automatically extract key contractual obligations from signed contracts. The AI agent in the manage contract repository agentic workflow uses the Now Assist Contract obligation extraction skill to extract key contractual obligations from contracts. [Use conversational contract search and insights](https://www.servicenow.com/docs/access?context=cmpro-agentic-use-conv-search&family=zurich&ft:locale=en-US) : Contract documents are often complex and stored across multiple formats and repositories, making keyword-based search inefficient and error-prone. The new Now Assist powered conversational search feature enables you to search contract documents using natural language and dialogue-driven queries. The conversational search feature does not support searching within contract documents that are scanned PDFs. [Some generative AI skills are turned on by default](https://www.servicenow.com/docs/access?context=now-assist-skills-on-by-default&family=zurich&ft:locale=en-US) : The new default behavior works as follows: * New customers: When you install an AI product, designated skills are turned on automatically. * Existing customers who are upgrading (starting with Australia Early Access): Any previously unconfigured skill is turned on automatically (the skill was never configured and turned on, then turned off again). Previously configured skills that were turned on, then off, remain inactive. [Now LLM LTS support for Contract Management Pro](https://www.servicenow.com/docs/access?context=now-llm-model-updates&family=zurich&ft:locale=en-US) : Long term stable (LTS) models are part of Now LLM Service and provide longer model stability windows for regulated industries. These models can integrate with tools to provide governance, monitoring, and compliance controls. [Using contract playbook to review AI-extracted metadata and contract reminder date](https://www.servicenow.com/docs/access?context=cmpro-na-review-ai&family=zurich&ft:locale=en-US) : Use the playbook within a contract repository record to review the metadata extracted by the AI agents in the manage contract repository agentic workflow. You can make necessary changes to the extracted information, and submit it to update the contract repository. If the contract end date is available, the Review contract reminders tab appears in the playbook, enabling you to review and update the AI-calculated contract reminder date and specify recipients for contract renewal or terminations. [New third-party AI model provider options available for all AI applications](https://www.servicenow.com/docs/access?context=exploring-large-language-models&family=zurich&ft:locale=en-US) : Google Gemini and AWS Claude are available for generative AI skills and AI agents, in addition to Now LLM Service and Azure OpenAI. [New third-party AI model provider options available for all AI applications](https://www.servicenow.com/docs/access?context=exploring-large-language-models&family=zurich&ft:locale=en-US) : Google Gemini and AWS Claude are available for generative AI skills and AI agents, in addition to Now LLM Service and Azure OpenAI. [Select LLMs](https://www.servicenow.com/docs/access?context=cmpro-na-manage-llm&family=zurich&ft:locale=en-US) : Select a large language model (LLM) provider for a contract analysis or metadata extraction use case. The selected LLM is applicable only for the specific use case and overrides the LLM selected for Now Assist in Contract Management skills. | [ ] ## Changes Between your current release family and Zurich, some changes were made to existing Now Assist in Contract Management features. {#dfrn3-nowassistincontractmanagement-summary__entry__18} | Release | Release notes | |-|-| | Yokohama | [Automated obligation extraction](https://www.servicenow.com/docs/access?context=cmpro-na-reminder-agentic-wf&family=yokohama&ft:locale=en-US) : Use the manage contract repository agentic workflow to automatically identify and capture key contractual obligations from signed contracts and create obligation records in the contract repository. The AI agent in the manage contract repository agentic workflow uses the Now Assist Contract obligation extraction skill to extract key contractual obligations from contracts. [Using contract playbook to review AI-extracted obligations](https://www.servicenow.com/docs/access?context=cmpro-na-review-obligations&family=yokohama&ft:locale=en-US) : Review extracted obligations in the contract playbook, with options to edit, approve, or reject each obligation. Approved obligations are added as obligation records in the contract repository while rejected obligations are deactivated. [Contract obligation extraction skill in Now Assist in Contract Management](https://www.servicenow.com/docs/access?context=cncore-conf-obligation-extraction&family=yokohama&ft:locale=en-US) : Configure and map use cases for obligation extraction skill in the AI Admin Hub console to automatically extract key contractual obligations from signed contracts. The AI agent in the manage contract repository agentic workflow uses the Now Assist Contract obligation extraction skill to extract key contractual obligations from contracts. [Conversational contract search and insights Workflow](https://www.servicenow.com/docs/access?context=cmpro-agentic-use-conv-search&family=yokohama&ft:locale=en-US) : Contract documents are often complex and stored across multiple formats and repositories, making keyword-based search inefficient and error-prone. The new Now Assist powered conversational search feature enables you to search contract documents using natural language and dialogue-driven queries. The conversational search feature does not support searching within contract documents that are scanned PDFs. [Some Now Assist skills are turned on by default](https://www.servicenow.com/docs/access?context=now-assist-skills-on-by-default&family=yokohama&ft:locale=en-US) : The new default behavior works as follows: * New customers: When you install a Now Assist product, designated skills are turned on automatically. * Existing customers who are upgrading (starting with Yokohama Patch 11): Any previously unconfigured skill is turned on automatically (the skill was never configured and turned on, then turned off again). Previously configured skills that were turned on, then off, remain inactive. [Now LLM LTS support for Contract Management Pro](https://www.servicenow.com/docs/access?context=now-llm-model-updates&family=yokohama&ft:locale=en-US) : Long term stable (LTS) models are part of Now LLM Service and provide longer model stability windows for regulated industries. These models can integrate with tools to provide governance, monitoring, and compliance controls. [Extract metadata from signed contracts automatically](https://www.servicenow.com/docs/access?context=cmpro-na-reminder-agentic-wf&family=yokohama&ft:locale=en-US) : Use the AI agents in the Manage contract repository agentic workflow to automatically extract metadata from signed contracts and calculate the contract reminder dates for contract renewal or termination. You can review the AI results in the contract playbook and update it if necessary before saving it. [Contract metadata extraction use cases](https://www.servicenow.com/docs/access?context=metadata-extraction-use-case&family=yokohama&ft:locale=en-US) : Support for 14 additional metadata fields in the CM Pro - Contract Metadata Extraction use case available in the base system. [Configuring contract metadata extraction](https://www.servicenow.com/docs/access?context=cncore-conf-metadata-extraction&family=yokohama&ft:locale=en-US) : Create a use case and its associated fields for contract metadata extraction in the AI Admin Hub console to define the information that you want Now Assist to detect in a signed contract.Create a use case mapping in the AI Admin Hub console to map a use case to specific tables and define conditions to apply the use case for metadata extraction. [Configuring contract analysis](https://www.servicenow.com/docs/access?context=cmpro-conf-contract-analysis&family=yokohama&ft:locale=en-US) : Create a use case and its associated question groups for contract analysis in the AI Admin Hub console to identify the non-standard and missing clauses in a contract.Create a clause mapping AI Admin Hub console to map question groups of a use case to active clauses in the clause library to display suggestions for non-standard clauses in a contract.Create an expected response mapping in the AI Admin Hub console to map questions of a use case to an expected response to identify the non-standard clause in a contract.Create a use case mapping in the AI Admin Hub console to map a use case to specific tables and define conditions to apply the use case for contract analysis. | | Zurich | [Default large language model provider](https://www.servicenow.com/docs/access?context=exploring-large-language-models&family=zurich&ft:locale=en-US) : The Now LLM Service is no longer the default model provider for new or inactive AI assets. A third-party LLM is now selected by default, while existing configurations using the Now LLM Service continue unchanged. The Now LLM Service is still available for manual selection. The default model provider for contract metadata extraction, contract analysis, and contract obligation extraction is Azure OpenAI. [Improved missing clause detection](https://www.servicenow.com/docs/access?context=cncore-NA-review-land&family=zurich&ft:locale=en-US) : Missing clause detection in contract revision using the contract analysis skill has been enhanced for accuracy. The setup, configuration, and review experience remains unchanged across all supported workspaces. [Configure use case mappings for metadata and obligation extraction](https://www.servicenow.com/docs/access?context=cmpro-na-usecase-mappings-me&family=zurich&ft:locale=en-US) : Clear the Contracts created from contract request check box on the use case mapping forms for the contract metadata extraction and contract obligation extraction skills to extract metadata and obligations form signed contracts that are uploaded directly on a contract record. [Use conversational contract search and insights](https://www.servicenow.com/docs/access?context=cmpro-agentic-use-conv-search&family=zurich&ft:locale=en-US) : The Now Assist powered conversational search feature's improved experience enables you to: * View results in a listing view, making it easier to scan, compare, and navigate contract information. * Open contract documents directly from the search results and perform an in‐document search. The conversational search feature does not support searching within contract documents that are scanned PDFs. [Changes to Now Assist usage measurement](https://www.servicenow.com/docs/access?context=monitoring-now-assist-usage&family=zurich&ft:locale=en-US) : Starting with Australia Early Access, AI usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to [KB KB2704710: AI Usage - Overview \& New Measurement Logic](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2704710). [Some generative AI skills are turned on by default](https://www.servicenow.com/docs/access?context=now-assist-skills-on-by-default&family=zurich&ft:locale=en-US) : The new default behavior works as follows: * New customers: When you install an AI product, designated skills are turned on automatically. * Existing customers who are upgrading (starting with Australia Early Access): Any previously unconfigured skill is turned on automatically (the skill was never configured and turned on, then turned off again). Previously configured skills that were turned on, then off, remain inactive. [Enhanced Manage contract repository agentic workflow](https://www.servicenow.com/docs/access?context=cmpro-na-reminder-agentic-wf&family=zurich&ft:locale=en-US) : The manage contract repository agentic workflow has been optimized for enhanced performance. It now utilizes a single agent, the Contract Repository AI agent to extract both contract metadata and obligations from signed contracts, and retrieve required information to calculate the contract reminder date. [Role configuration required for agentic workflows and AI agents](https://www.servicenow.com/docs/access?context=aia-role-masking&family=zurich&ft:locale=en-US) : Agentic workflows and AI agents included with your applications require additional security configuration. If you select Users with selected roles for your user access security controls for an agentic workflow or AI agent, you must add the installed roles, or they will not execute. See the documentation for the agentic workflow or AI agent for the specific roles you must add. [Extract metadata from signed contracts automatically](https://www.servicenow.com/docs/access?context=cmpro-na-reminder-agentic-wf&family=zurich&ft:locale=en-US) : Use the AI agents in the manage contract repository agentic workflow to automatically extract metadata from signed contracts and calculate the contract reminder dates for contract renewal or termination. You can review the AI results in the contract playbook and update it if necessary before saving it. [Contract metadata extraction use cases](https://www.servicenow.com/docs/access?context=metadata-extraction-use-case&family=zurich&ft:locale=en-US) : Support for 14 additional metadata fields in the CM Pro - Contract Metadata Extraction use case is available in the base system. Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. | [ ] ## Removed Between your current release family and Zurich, some Now Assist in Contract Management features or functionality were removed. {#dfrn3-nowassistincontractmanagement-summary__entry__24} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Deprecations Between your current release family and Zurich, some Now Assist in Contract Management features or functionality were deprecated. {#dfrn3-nowassistincontractmanagement-summary__entry__30} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Activation information Review information on how to activate Now Assist in Contract Management. {#dfrn3-nowassistincontractmanagement-summary__entry__36} | Release | Release notes | |-|-| | Yokohama | Activation information : Now Assist in Contract Management is a ServiceNow AI Platform feature that is available with activation of the Now Assist in Contract Management (sn_cm_gen_ai). For details, see [Configure](https://www.servicenow.com/docs/access?context=confg-na-in-cmpro&family=yokohama&ft:locale=en-US). Important: Now Assist in Contract Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Zurich | Activation information : Install Now Assist in Contract Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: Now Assist in Contract Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Now Assist in Contract Management we have noted them here. {#dfrn3-nowassistincontractmanagement-summary__entry__42} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Now Assist in Contract Management we have noted them here. {#dfrn3-nowassistincontractmanagement-summary__entry__48} | Release | Release notes | |-|-| | Yokohama | Browser requirements : Now Assist supports various browsers, including Google Chrome and Microsoft Edge. Now Assist isn't supported in Microsoft Internet Explorer. | | Zurich | Browser requirements : Now Assist supports various browsers, including Google Chrome and Microsoft Edge. Now Assist isn't supported in Microsoft Internet Explorer. | [ ] ## Accessibility information Review details on accessibility information for Now Assist in Contract Management, such as specific requirements or compliance levels. {#dfrn3-nowassistincontractmanagement-summary__entry__54} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | Accessibility information : Dark theme : The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability. | [ ] ## Localization information If there are specific localization considerations for Now Assist in Contract Management we have noted them here. {#dfrn3-nowassistincontractmanagement-summary__entry__60} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Now Assist in Contract Management we have noted them here. {#dfrn3-nowassistincontractmanagement-summary__entry__66} | Release | Release notes | |-|-| | Yokohama | [Yokohama Patch 11](https://www.servicenow.com/docs/access?context=yokohama-patch-11&family=yokohama&ft:locale=en-US) * Review changes to Now Assist usage measurement. * Some Now Assist skills are now turned on by default. * Use AI-powered obligation extraction to automatically identify and capture key obligations from signed contracts, and then review, edit, approve, or reject them within the contract playbook to create obligation records automatically. * Activate the Contract obligation extraction skill in the AI Admin Hub console to enable automatic obligation extraction. * Use Now Assist powered conversational search to query contract documents using natural language and dialogue-driven queries, making it easier to find relevant information. * Additional role configuration is required for agentic workflows and AI agents included with Now Assist applications. Yokohama Patch 6 * Use the contract playbook to review and update the AI extracted metadata and reminder date for contract renewal or termination. * Use Google Gemini and Anthropic Claude on AWS as AI model providers for Now Assist skills and AI agents in addition to Now LLM Service and Azure OpenAI. Yokohama Patch 3 * Activate and configure the contract metadata extraction skill for Contract Management Pro in the AI Admin Hub console. * Activate and configure the contract analysis skill for Contract Management Pro in the AI Admin Hub console. * Use the Manage contract repository agentic workflow to autonomously set milestone reminders for the notice period of contract renewals or the notice period for termination of contract renewals. See [Now Assist in CM Pro](https://www.servicenow.com/docs/access?context=cncore-now-assit-landing&family=yokohama&ft:locale=en-US) for more information. | | Zurich | Zurich Patch 12 * Export conversational search results in multiple file formats. [Zurich Patch 10](https://www.servicenow.com/docs/access?context=zurich-patch-10&family=zurich&ft:locale=en-US) * Identify missing clauses in contract revisions with improved accuracy. [Zurich Patch 7](https://www.servicenow.com/docs/access?context=zurich-patch-7&family=zurich&ft:locale=en-US) * Provide feedback on Now Assist contract analysis results to help improve the AI accuracy. * Navigate directly to non-standard clause locations in a document when reviewing Now Assist suggestions in the Microsoft Word add-in. * Configure use case mappings to extract metadata and obligations from a signed contract that is uploaded directly on a contract record. * Use Now Assist powered conversational search to query contract documents using natural language and dialogue-driven queries, making it easier to find relevant information. [Zurich Patch 5](https://www.servicenow.com/docs/access?context=zurich-patch-5&family=zurich&ft:locale=en-US) * Review changes to Now Assist usage measurement. [Zurich Patch 4](https://www.servicenow.com/docs/access?context=zurich-patch-4&family=zurich&ft:locale=en-US) * Some Now Assist skills are now turned on by default. * Use AI-powered obligation extraction to automatically identify and capture key obligations from signed contracts, and then review, edit, approve, or reject them within the contract playbook to create obligation records automatically. * Activate the Contract obligation extraction skill in the AI Admin Hub console to enable automatic obligation extraction. * Use Now Assist powered conversational search to query contract documents using natural language and dialogue-driven queries, making it easier to find relevant information. * Additional role configuration required for agentic workflows and AI agents included with your applications. [Zurich Patch 1](https://www.servicenow.com/docs/access?context=zurich-patch-1&family=zurich&ft:locale=en-US) * Use the contract playbook to review and update the AI extracted metadata and reminder date for contract renewal or termination. * Use Google Gemini and Anthropic Claude on AWS as AI model providers for generative AI skills and AI agents, in addition to Now LLM Service and Azure OpenAI. See [Now Assist in Contract Management](https://www.servicenow.com/docs/access?context=cncore-now-assit-landing&family=zurich&ft:locale=en-US) for more information. | [ ] *[\>]: and then