--- sourceDocument: zurich Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/delta-yokohama-zurich Release : - zurich ft:locale : - en-US ft:publication_title : - zurich Combined Product Files ft:clusterId : - delta3zy bundleId : - delta3zy --- # Combined Now Assist in Document Intelligence release notes for upgrades from Yokohama to Zurich # Combined Now Assist in Document Intelligence release notes for upgrades from Yokohama to Zurich {#ariaid-title1} Release version: Zurich Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 15 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Now Assist in Document Intelligence Release Notes for Upgrades from Yokohama to Zurich This consolidated release note summary guides ServiceNow customers through the key updates, features, changes, and important upgrade considerations for Now Assist in Document Intelligence from the Yokohama release family to Zurich. It helps customers understand how to prepare for and benefit from the latest capabilities introduced up to the Zurich release, including enhancements in AI agents, use case configuration, security, and language model options. Show full answer Show less ## New Features * **Document and Visual Insights AI Agent Enhancements:** Improved recognition and citation for multiple attachments, ability to upload files for processing without predefined use cases, and a dedicated document view to display AI results. AI agent now supports selecting different large language models (LLMs) except Now LLM Service in Zurich. * **LLM and Model Provider Options:** Expanded support to include Google Gemini and AWS Claude alongside existing Now LLM Service and Azure OpenAI for generative AI skills and agents. * **Full Automation for Document Data Extraction:** Automate extraction and processing of document data, including invoices (via Now Assist for Accounts Payable Operations) without agent review. * **Document Chat Integration:** Enable Virtual Agent to provide chat responses based on document content by integrating with Now Assist in Document Intelligence. * **Extraction, Question \& Answer (Q\&A), and Summarization Capabilities:** Unified in a single "Extract information from documents" skill that supports setting up use cases to extract data, answer predefined questions, and summarize attachments. * **Language and Image Mode Selection:** Choose OCR language support (including Simplified Chinese and Japanese) and enable image mode for efficient multimodal AI processing. * **Operational Sustainability Risk Management:** Extract ESG-related information from invoices to aid regulatory compliance and sustainability initiatives. * **Accessibility Enhancements:** Image captioning support in the Knowledge Center and introduction of a new Coral theme with an optional dark mode for improved user experience and readability. ## Changes * **Default Skill Activation:** Now Assist in Document Intelligence skills are enabled by default for new installations and previously unconfigured skills during upgrades, simplifying initial setup. * **Usage Measurement Update:** Transition from a 365-day look-back to a 365-day burn-down model resetting at contract anniversary for more accurate AI usage tracking. * **Security and Role Configuration:** Enhanced access control lists (ACLs) allow AI agents and agentic workflows to run as dynamic or AI users with specific privileges. Additional role assignments are required to ensure proper execution of these workflows. * **Improved Use Case Setup Usability:** Refinements in terminology and UI elements for defining fields, questions, and tables streamline the configuration process. * **File and Page Limits:** Increased file size limit for attachment summarization to 20MB; page count limits updated to 200 pages per file (10 pages if image mode is enabled) to support larger document processing. * **Consolidation of Skills:** Merging of Document extraction and Document Q\&A into a single Extract information from documents skill offers a unified experience for agents reviewing AI predictions. * **Updated Labels and Banners:** Extraction review panel banner now labeled "Extracted data" instead of "Document Q\&A" for clarity. ## Deprecations and Removals * Removal of the separate Document extraction and Document Q\&A skills from the Platform skills list in the AI Admin Hub console, replaced by the combined Extract information from documents skill. ## Activation and Requirements * Now Assist features, including Document Intelligence capabilities, are activated via specific Now Assist plugins available in the ServiceNow Store. * Installation of the Document Intelligence application (sndocintel) along with at least one Now Assist product is required. * Additional role configurations are necessary for AI agents and agentic workflows to ensure proper access and functionality. ## Localization and Accessibility * Support for multilingual files, including Simplified Chinese and Japanese, enhances global usability. * New Coral theme with dark mode option improves visual ergonomics for web and mobile users. ## Practical Benefits for ServiceNow Customers * Enhanced automation and AI capabilities reduce manual effort in document processing workflows. * Flexible LLM and AI model provider options enable tailored AI performance and compliance with organizational policies. * Improved security controls and role management ensure AI operations align with enterprise governance. * Unified skills and enhanced UI streamline configuration, deployment, and agent interactions. * Support for larger, multilingual documents broadens the scope of document types and markets supported. * Accessibility and theming improvements enhance end-user experience and inclusivity. Consolidated page of all release notes for Now Assist in Document Intelligence from Yokohama to Zurich. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Now Assist in Document Intelligence release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Zurich. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Now Assist in Document Intelligence to Zurich Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-nowassistindocumentintelligence-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## New features Between your current release family and Zurich, new features were introduced for Now Assist in Document Intelligence. {#dfrn3-nowassistindocumentintelligence-summary__entry__8} | Release | Release notes | |-|-| | Yokohama | [Document and visual insights AI agent enhancements](https://www.servicenow.com/docs/access?context=document-and-visual-insights-ai-agent&family=yokohama&ft:locale=en-US) : The document and visual insights AI agent can recognize and provide citations for multiple attachments. [LLM selection for use cases](https://www.servicenow.com/docs/access?context=set-up-use-case-for-now-assist-document-intelligence&family=yokohama&ft:locale=en-US) : Configure a different LLM to generate predictions for extraction and Q\&A use cases. [New third-party AI model provider options available for all Now Assist applications](https://www.servicenow.com/docs/access?context=exploring-large-language-models&family=yokohama&ft:locale=en-US) : Google Gemini and AWS Claude are available for Now Assist skills and AI agents in addition to Now LLM Service and Azure OpenAI. [Document and visual insights AI agent](https://www.servicenow.com/docs/access?context=document-and-visual-insights-ai-agent&family=yokohama&ft:locale=en-US) : Use an AI agent to help process the tasks that analyze and extract data from documents and images. [Full automation for document data extraction](https://www.servicenow.com/docs/access?context=turn-on-full-automation-for-document-extraction-na&family=yokohama&ft:locale=en-US) : Automatically extract the document data and process the document task without agent review. [Data extraction from accounts payable (AP) invoices](https://www.servicenow.com/docs/access?context=exploring-now-assist-apo&family=yokohama&ft:locale=en-US) : Extract data from invoices with Now Assist for APO. [Document chat in Virtual Agent](https://www.servicenow.com/docs/access?context=upload-documents-na-va&family=yokohama&ft:locale=en-US) : Integrate Now Assist for Virtual Agent with Now Assist in Document Intelligence to enable the chat responses that are based on the document content. [Attachment summarization in ITSM](https://www.servicenow.com/docs/access?context=cust-now-assist-itsm-skill&family=yokohama&ft:locale=en-US) : View the summaries of attachments with the record summary in ITSM. [Document extraction](https://www.servicenow.com/docs/access?context=extract-document-data-with-now-assist-document-intelligence&family=yokohama&ft:locale=en-US) : Extract the data from documents by using LLMs to provide the recommended field values. [Document Q\&A](https://www.servicenow.com/docs/access?context=review-document-qnas-with-now-assist-document-intelligence&family=yokohama&ft:locale=en-US) : Use generative AI to find the answers to the predefined questions in a document. [Setting up use cases for Now Assist in Document Intelligence](https://www.servicenow.com/docs/access?context=set-up-use-case-for-now-assist-document-intelligence&family=yokohama&ft:locale=en-US) : Set up Document Intelligence use cases to enable agents to use the document extraction and document Q\&A skills. | | Zurich | [Document and visual insights AI agent enhancements](https://www.servicenow.com/docs/access?context=document-and-visual-insights-ai-agent&family=zurich&ft:locale=en-US) : The document and visual insights AI agent can recognize and provide citations for multiple attachments. [Open document in a new tab](https://www.servicenow.com/docs/access?context=set-up-use-case-for-now-assist-document-intelligence&family=zurich&ft:locale=en-US) : View a test document in a larger workspace on a separate browser tab during use case setup. [Image captioning in Knowledge Center](https://www.servicenow.com/docs/access?context=knowledge-center&family=zurich&ft:locale=en-US) : Extract information from images to support accessibility captioning in knowledge base articles. [Document and visual insights AI agent enhancements](https://www.servicenow.com/docs/access?context=document-and-visual-insights-ai-agent&family=zurich&ft:locale=en-US) : Leverage features that enable you to use the document and visual insights AI agent with selected LLMs to upload files, extract information without a predefined use case, and display results in a dedicated document view. * Select an LLM for the AI agent to use when processing documents and images. * Now LLM Service is not an available option for LLM selection. * Prompt the AI agent to upload a file to process. * View the results of the AI agent actions in a document view screen. [Document Intelligence for AI Skill Kit](https://www.servicenow.com/docs/access?context=add-document-intelligence&family=zurich&ft:locale=en-US) : Use document and visual intelligence to leverage extraction, question answering, and summarization capabilities for a skill created with AI Skill Kit. [Language model selection](https://www.servicenow.com/docs/access?context=languages-supported-now-assist-document-intelligence&family=zurich&ft:locale=en-US) : Select the language for a use case to help the optical character recognition (OCR) model to detect text in the document and image files. [Image mode selection for use cases](https://www.servicenow.com/docs/access?context=set-up-use-case-for-now-assist-document-intelligence&family=zurich&ft:locale=en-US) : Turn on image mode to process images more efficiently for use cases that use a multimodal AI model. [Model provider flexibility at the use case level](https://www.servicenow.com/docs/access?context=llms-now-assist-document-intelligence&family=zurich&ft:locale=en-US) : Choose a model provider at the use case level, including a Now Assist default option that uses the instance-level model selected in AI Control Tower. [Information extraction for Operational Sustainability Risk Management](https://www.servicenow.com/docs/access?context=filter-citations-and-authority-documents-for-esg&family=zurich&ft:locale=en-US) : Extract ESG-related information from invoices to support Operational Sustainability Risk Management initiatives and regulatory compliance. [Improved security for the document and visual insights AI agent](https://www.servicenow.com/docs/access?context=aia-security-implementation&family=zurich&ft:locale=en-US) : Enable access control lists (ACLs) to improve the security for the document and visual insights AI agent. ACLs provide you with the capability to run AI agents and agentic workflow executions either as a dynamic user or an AI user.The document and visual insights AI agent and its skills are classified as a worker or helper agent. A worker can act as an AI user with different privileges than the human user. A helper only has the privileges of a human user. [New third-party AI model provider options available for all AI applications](https://www.servicenow.com/docs/access?context=exploring-large-language-models&family=zurich&ft:locale=en-US) : Google Gemini and AWS Claude are available for generative AI skills and AI agents, in addition to Now LLM Service and Azure OpenAI. | [ ] ## Changes Between your current release family and Zurich, some changes were made to existing Now Assist in Document Intelligence features. {#dfrn3-nowassistindocumentintelligence-summary__entry__14} | Release | Release notes | |-|-| | Yokohama | [Document and visual insights AI agent enhancements](https://www.servicenow.com/docs/access?context=document-and-visual-insights-ai-agent&family=yokohama&ft:locale=en-US) : Tools used by the document and visual insights AI agent are consolidated to improve performance. [Now Assist in Document Intelligence skills are now turned on by default](https://www.servicenow.com/docs/access?context=now-assist-skills-on-by-default&family=yokohama&ft:locale=en-US) : The new default behavior works as follows: * New customers: When you install a Now Assist product, designated skills are turned on automatically. * Existing customers who are upgrading: Any previously unconfigured skill is turned on automatically (the skill was never configured and turned on, then turned off again). Previously configured skills that were turned on, then off, remain inactive. [Changes to Now Assist usage measurement](https://www.servicenow.com/docs/access?context=monitoring-now-assist-usage&family=yokohama&ft:locale=en-US) : Starting with Yokohama Patch 5, Now Assist usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to [KB KB2704710: Now Assist Usage - Overview \& New Measurement Logic](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2704710). [Some Now Assist skills are turned on by default](https://www.servicenow.com/docs/access?context=now-assist-skills-on-by-default&family=yokohama&ft:locale=en-US) : The new default behavior works as follows: * New customers: When you install a Now Assist product, designated skills are turned on automatically. * Existing customers who are upgrading (starting with Yokohama Patch 11): Any previously unconfigured skill is turned on automatically (the skill was never configured and turned on, then turned off again). Previously configured skills that were turned on, then off, remain inactive. [Configure ACLs for AI agents and agentic workflows](https://www.servicenow.com/docs/access?context=aia-security-implementation&family=yokohama&ft:locale=en-US) : Configure the access control lists for who can discover and trigger AI agents and agentic workflows in their guided setups in AI Agent Studio. You can determine whether an AI agent or agentic workflow behaves as a dynamic user or as an AI user. You can also specify if an AI agent or agentic workflow can be available to all authenticated users or publicly available. [Document and visual insights AI agent enhancements](https://www.servicenow.com/docs/access?context=document-and-visual-insights-ai-agent&family=yokohama&ft:locale=en-US) : Generate a summary of document and image attachments with the document and visual insights AI agent. [Usability enhancements to use case setup features](https://www.servicenow.com/docs/access?context=set-up-use-case-for-now-assist-document-intelligence&family=yokohama&ft:locale=en-US) : Various features for the use case setup are updated to create a more effective user experience: * Field is changed to question in the field form for Q\&A use case setup. * Single field is changed to Field in the field form for the document extraction use case setup. * An Additional Details field is added to the table form for the document extraction use case setup as a way to help the large language model (LLM) extract the relevant information from the document. | | Zurich | [Updated banner in the extraction review panel](https://www.servicenow.com/docs/access?context=document-intelligence-workspace-with-now-assist&family=zurich&ft:locale=en-US) : Changed the label in the extraction review panel banner from Document Q\&A to Extracted data. [Document and visual insights AI agent enhancements](https://www.servicenow.com/docs/access?context=document-and-visual-insights-ai-agent&family=zurich&ft:locale=en-US) : Tools used by the document and visual insights AI agent are consolidated to improve performance. [Changes to limitations](https://www.servicenow.com/docs/access?context=now-assist-document-intelligence-limitations&family=zurich&ft:locale=en-US) : The file size limit for uploading a file using the attachment summarization feature is changed from 10MB to 20MB. [Document Intelligence for AI Skill Kit](https://www.servicenow.com/docs/access?context=add-document-intelligence&family=zurich&ft:locale=en-US) : The document and visual intelligence capabilities used to leverage extraction, question answering, and summarization capabilities for skills created with AI Skill Kit are available to users with the appropriate role(s). [Now Assist in Document Intelligence skills are now turned on by default](https://www.servicenow.com/docs/access?context=now-assist-skills-on-by-default&family=zurich&ft:locale=en-US) : The new default behavior works as follows: * New customers: When you install a Now Assist product, designated skills are turned on automatically. * Existing customers who are upgrading: Any previously unconfigured skill is turned on automatically (the skill was never configured and turned on, then turned off again). Previously configured skills that were turned on, then off, remain inactive. [Changes to Now Assist usage measurement](https://www.servicenow.com/docs/access?context=monitoring-now-assist-usage&family=zurich&ft:locale=en-US) : Starting with Australia Early Access, AI usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to [KB KB2704710: AI Usage - Overview \& New Measurement Logic](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2704710). [Changes to limitations](https://www.servicenow.com/docs/access?context=now-assist-document-intelligence-limitations&family=zurich&ft:locale=en-US) : The page count limit decreases to 20 pages per file for an extraction based on a use case with a table defined. [Role configuration required for agentic workflows and AI agents](https://www.servicenow.com/docs/access?context=aia-role-masking&family=zurich&ft:locale=en-US) : Agentic workflows and AI agents included with your applications require additional security configuration. If you select Users with selected roles for your user access security controls for an agentic workflow or AI agent, you must add the installed roles, or they will not execute. See the documentation for the agentic workflow or AI agent for the specific roles you must add. [Usability changes for the Extract information from documents skill](https://www.servicenow.com/docs/access?context=docintel-exploring-now-assist&family=zurich&ft:locale=en-US) : Various features for the Extract information from documents skill are updated to unify the experience for data extraction and document Q\&A. * The Extract information from documents skill has been added to the list of Platform skills in the AI Admin Hub console to incorporate both the Document extraction and the Document Q\&A skills. * In the use case setup, the panel for defining a field displays the options for Field, Question, and Table. * Table columns defined for a use case are displayed in a group in the fields list on the use case page. * The Document Intelligence workspace displays the fields, tables, and questions in the same review panel. [Merged skills](https://www.servicenow.com/docs/access?context=now-assist-document-extraction&family=zurich&ft:locale=en-US) : Document data extraction and document Q\&A capabilities are available in a single Extract information from documents skill. * The Extract information from documents skill is available in the list of Platform skills in the AI Admin Hub console. * Data extraction and document Q\&A capabilities can be set up for the same use case. * Agents can review the AI predictions for the fields, tables, and questions in the same task. [Document and visual insights AI agent enhancements](https://www.servicenow.com/docs/access?context=document-and-visual-insights-ai-agent&family=zurich&ft:locale=en-US) : Leverage added tools that enable the AI agent to display the extracted data and to look up existing use cases or create use cases based on descriptions and document attachments. [Changes to limitations](https://www.servicenow.com/docs/access?context=now-assist-document-intelligence-limitations&family=zurich&ft:locale=en-US) : The limitations set for Now Assist in Document Intelligence properties are updated to support processing larger documents. * DOCX files are supported for information extraction. * The page count limit is 200 pages per file If image mode is turned off for the use case. If image mode is turned on, the page count limit is 10 pages per file. * The file size limit is 20 MB. Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. | [ ] ## Removed Between your current release family and Zurich, some Now Assist in Document Intelligence features or functionality were removed. {#dfrn3-nowassistindocumentintelligence-summary__entry__20} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Deprecations Between your current release family and Zurich, some Now Assist in Document Intelligence features or functionality were deprecated. {#dfrn3-nowassistindocumentintelligence-summary__entry__26} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | * The Document extraction skill has been removed from the list of Platform skills in the AI Admin Hub console. * The Document Q\&A skill has been removed from the list of Platform skills in the AI Admin Hub console. | [ ] ## Activation information Review information on how to activate Now Assist in Document Intelligence. {#dfrn3-nowassistindocumentintelligence-summary__entry__32} | Release | Release notes | |-|-| | Yokohama | Activation information : Now Assist features are available with activation of any Now Assist plugin from ServiceNow Store. The following plugins are available: * [ServiceNow Otto for Accounts Payable Operations (APO)](https://www.servicenow.com/docs/access?context=now-assist-apo&family=yokohama&ft:locale=en-US) * [Now Assist for App Engine](https://www.servicenow.com/docs/access?context=add-ai-to-custom-apps-with-now-assist-for-app-engine-enterprise&family=yokohama&ft:locale=en-US) * [ServiceNow Otto for Configuration Management Database (CMDB)](https://www.servicenow.com/docs/access?context=now-assist-landing-cmdb&family=yokohama&ft:locale=en-US) * [Now Assist for CWM](https://www.servicenow.com/docs/access?context=now-assist-for-cwm-landing&family=yokohama&ft:locale=en-US) * [Now Assist for Creator](https://www.servicenow.com/docs/access?context=now-assist-for-creator-landing&family=yokohama&ft:locale=en-US) * [ServiceNow Otto for Customer Service Management (CSM)](https://www.servicenow.com/docs/access?context=now-assist-csm&family=yokohama&ft:locale=en-US) * [ServiceNow Otto for Employee Experience](https://www.servicenow.com/docs/access?context=now-assisit-employee-exp&family=yokohama&ft:locale=en-US) * [ServiceNow Otto for Enterprise Architecture (EA)](https://www.servicenow.com/docs/access?context=now-assist-ea&family=yokohama&ft:locale=en-US) * [Now Assist](https://www.servicenow.com/docs/access?context=now-assist-for-esg&family=yokohama&ft:locale=en-US) * [ServiceNow Otto for Field Service Management (FSM)](https://www.servicenow.com/docs/access?context=now-assist-fsm&family=yokohama&ft:locale=en-US) * [ServiceNow Otto for Financial Services Operations (FSO)](https://www.servicenow.com/docs/access?context=now-assist-for-financial-services-operations&family=yokohama&ft:locale=en-US) * [ServiceNow Otto for Hardware Asset Management (HAM)](https://www.servicenow.com/docs/access?context=now-assist-ham&family=yokohama&ft:locale=en-US) * [ServiceNow Otto for Health and Safety](https://www.servicenow.com/docs/access?context=now-assist-hs-landing&family=yokohama&ft:locale=en-US) * [ServiceNow Otto for HR Service Delivery (HRSD)](https://www.servicenow.com/docs/access?context=now-assist-hrsd&family=yokohama&ft:locale=en-US) * [Now Assist](https://www.servicenow.com/docs/access?context=now-assist-for-irm&family=yokohama&ft:locale=en-US) * [ServiceNow Otto for ITOM](https://www.servicenow.com/docs/access?context=now-assist-itom&family=yokohama&ft:locale=en-US) * [ServiceNow Otto for IT Service Management (ITSM)](https://www.servicenow.com/docs/access?context=now-assist-itsm&family=yokohama&ft:locale=en-US) * [ServiceNow Otto for Legal Service Delivery (LSD)](https://www.servicenow.com/docs/access?context=now-assist-lsd-landing&family=yokohama&ft:locale=en-US) * [Operational Technology (OT) Manager Foundation](https://www.servicenow.com/docs/access?context=now-assist-for-otm-landing&family=yokohama&ft:locale=en-US) * [ServiceNow Otto for Order Management](https://www.servicenow.com/docs/access?context=now-assist-order-management&family=yokohama&ft:locale=en-US) * [ServiceNow Otto for PSDS](https://www.servicenow.com/docs/access?context=now-assist-for-psds&family=yokohama&ft:locale=en-US) * [ServiceNow Otto for Security Incident Response (SIR)](https://www.servicenow.com/docs/access?context=now-assist-security-incident-landing&family=yokohama&ft:locale=en-US) * [ServiceNow Otto for Software Asset Management (SAM)](https://www.servicenow.com/docs/access?context=now-assist-sam&family=yokohama&ft:locale=en-US) * [ServiceNow Otto for Supplier Lifecycle Operations (SLO)](https://www.servicenow.com/docs/access?context=now-assist-slo&family=yokohama&ft:locale=en-US) * [ServiceNow Otto for Sourcing and Procurement Operations (SPO)](https://www.servicenow.com/docs/access?context=now-assist-spo&family=yokohama&ft:locale=en-US) * [ServiceNow Otto for Strategic Portfolio Management](https://www.servicenow.com/docs/access?context=now-assist-spm&family=yokohama&ft:locale=en-US) * [ServiceNow Otto for Telecommunications, Media, and Technology (TMT)](https://www.servicenow.com/docs/access?context=now-assist-spmc&family=yokohama&ft:locale=en-US) * [Now Assist](https://www.servicenow.com/docs/access?context=now-assist-tprm&family=yokohama&ft:locale=en-US) * [Now Assist for WSD](https://www.servicenow.com/docs/access?context=now-assist-wsd-landing&family=yokohama&ft:locale=en-US) * [ServiceNow Otto for Unified Security Exposure Management](https://www.servicenow.com/docs/access?context=now-assist-for-vulnerability-response-landing&family=yokohama&ft:locale=en-US) For more information, see [Configuring Now Assist in Document Intelligence](https://www.servicenow.com/docs/access?context=docintel-configuring-now-assist&family=yokohama&ft:locale=en-US). Important: Now Assist in Document Intelligence is available in ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Zurich | Activation information : Now Assist features are available with activation of any Now Assist plugin from ServiceNow Store. The following plugins are available: * For more information, see [Configure](https://www.servicenow.com/docs/access?context=docintel-configuring-now-assist&family=zurich&ft:locale=en-US). Important: Now Assist in Document Intelligence is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Now Assist in Document Intelligence we have noted them here. {#dfrn3-nowassistindocumentintelligence-summary__entry__38} | Release | Release notes | |-|-| | Yokohama | Additional requirements : Now Assist in Document Intelligence requires the installation of the Document Intelligence application (sn_docintel) and at least one Now Assist product. | | Zurich | Additional requirements : Now Assist in Document Intelligence requires the installation of the Document Intelligence application (sn_docintel) and at least one Now Assist product. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Now Assist in Document Intelligence we have noted them here. {#dfrn3-nowassistindocumentintelligence-summary__entry__44} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Now Assist in Document Intelligence, such as specific requirements or compliance levels. {#dfrn3-nowassistindocumentintelligence-summary__entry__50} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | Accessibility information : Dark theme : The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability. | [ ] ## Localization information If there are specific localization considerations for Now Assist in Document Intelligence we have noted them here. {#dfrn3-nowassistindocumentintelligence-summary__entry__56} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | Localization information : **Zurich Patch 1** [Support for files in multiple languages](https://www.servicenow.com/docs/access?context=languages-supported-now-assist-document-intelligence&family=zurich&ft:locale=en-US) : Process files with text in multiple languages, including Simplified Chinese and Japanese. | [ ] ## Highlight information If there are specific highlight considerations for Now Assist in Document Intelligence we have noted them here. {#dfrn3-nowassistindocumentintelligence-summary__entry__62} | Release | Release notes | |-|-| | Yokohama | [Yokohama Patch 13](https://www.servicenow.com/docs/access?context=yokohama-patch-13&family=yokohama&ft:locale=en-US) * Now Assist in Document Intelligence skills are on by default. [Yokohama Patch 11](https://www.servicenow.com/docs/access?context=yokohama-patch-11&family=yokohama&ft:locale=en-US) * Review changes to Now Assist usage measurement. * Some Now Assist skills, agents, and agentic workflows are on by default. * Additional role configuration is required for agentic workflows and AI agents included with Now Assist applications. [Yokohama Patch 6](https://www.servicenow.com/docs/access?context=yokohama-patch-6&family=yokohama&ft:locale=en-US) * Summarize the content in document and image attachments with the document and visual insights AI agent. * Choose a large language model (LLM) to generate predictions for extraction and Q\&A (question \& answer) use cases. * Use Google Gemini and Anthropic Claude on AWS as AI model providers for Now Assist skills and AI agents in addition to Now LLM Service and Azure OpenAI. [Yokohama Patch 3](https://www.servicenow.com/docs/access?context=yokohama-patch-3&family=yokohama&ft:locale=en-US) * Boost productivity by using the document and visual insights AI agent to autonomously analyze and extract data from documents and images. * Streamline document data extraction by automating document tasks. * Use Virtual Agent to ask questions about the document content. * Extract the data from invoices with Now Assist for Accounts Payable Operations (APO). [Early Availability](https://www.servicenow.com/docs/access?context=yokohama-all-other-fixes&family=yokohama&ft:locale=en-US) * Speed up your document processing workflows and quickly extract the text and tables from your documents. * Save time looking for the information that you need in a document, and quickly find the answers to predefined questions. See [Now Assist in Document Intelligence](https://www.servicenow.com/docs/access?context=docintel-nowassist-landing&family=yokohama&ft:locale=en-US) for more information. | | Zurich | [Zurich Patch 7](https://www.servicenow.com/docs/access?context=zurich-patch-7&family=zurich&ft:locale=en-US) * View citations for multiple attachments using the document and visual insights AI agent. * Create skills with data extraction, question answering, and summarization capabilities using document and visual intelligence in Now Assist Skill Kit. * Now Assist in Document Intelligence skills are now turned on by default. [Zurich Patch 5](https://www.servicenow.com/docs/access?context=zurich-patch-5&family=zurich&ft:locale=en-US) * Review changes to Now Assist usage measurement. [Zurich Patch 4](https://www.servicenow.com/docs/access?context=zurich-patch-4&family=zurich&ft:locale=en-US) * View a test document in a larger workspace on a separate browser tab during use case setup. * Use the document and visual insights AI agent to upload files, extract information without a predefined use case using a selected LLM, and display the results in a dedicated document view. * Additional role configuration required for agentic workflows and AI agents included with your applications. [Zurich Patch 1](https://www.servicenow.com/docs/access?context=zurich-patch-1&family=zurich&ft:locale=en-US) * Leverage document data extraction and document Q\&A capabilities in a single Extract information from documents skill. * Create skills with data extraction, question answering, and summarization capabilities by using document and visual intelligence in AI Skill Kit. * Choose the language for a use case to help the optical character recognition (OCR) model better detect the text to extract from your files. * Extract information from files with text written in Simplified Chinese or Japanese. * Extract information from documents for Operational Sustainability Management (Operational Sustainability Risk Management) workflows. [Early Availability](https://www.servicenow.com/docs/access?context=zurich-all-other-fixes&family=zurich&ft:locale=en-US) * Use Google Gemini and Anthropic Claude on AWS as AI model providers for generative AI skills and AI agents, in addition to Now LLM Service and Azure OpenAI. See [Now Assist in Document Intelligence](https://www.servicenow.com/docs/access?context=docintel-nowassist-landing&family=zurich&ft:locale=en-US) for more information. | [ ]