--- sourceDocument: zurich Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/delta-yokohama-zurich Release : - zurich ft:locale : - en-US ft:publication_title : - zurich Combined Product Files ft:clusterId : - delta3zy bundleId : - delta3zy --- # Combined Operational Technology Incident Management release notes for upgrades from Yokohama to Zurich # Combined Operational Technology Incident Management release notes for upgrades from Yokohama to Zurich {#ariaid-title1} Release version: Zurich Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Operational Technology Incident Management release notes for upgrades from Yokohama to Zurich This consolidated release notes document assists ServiceNow customers in upgrading Operational Technology (OT) Incident Management from the Yokohama release family to Zurich. It compiles all relevant updates, new features, changes, and important upgrade information to help you prepare and understand key enhancements and procedural requirements with this upgrade. Show full answer Show less ## New Features * **Yokohama:** Ability to create an OT incident directly from an OT change request within the Industrial Workspace, improving incident linkage and workflow efficiency. * **Zurich:** Introduction of the Employee Center for OT, which allows users *without* a dedicated OT incident role to report OT incidents using the "Report OT incident" catalog item, enhancing accessibility and user convenience. ## Changes * **Zurich:** The "Report OT incident" item has been added to the OT Service Catalog for use in the Employee Center for OT, streamlining incident reporting. * New granular administrative roles have been introduced, enabling developers to perform specific administrative configurations without requiring full admin privileges, improving security and role management. ## Removed and Deprecated Functionality No features or functionality related to Operational Technology Incident Management were removed or deprecated between Yokohama and Zurich releases. ## Activation and Installation Operational Technology Incident Management must be installed by requesting it from the ServiceNow Store. This applies to both Yokohama and Zurich releases. Customers should visit the ServiceNow Store website to submit requests and review available apps. The product remains available through the ServiceNow Store for activation. ## Additional Information * **Requirements:** No new or changed additional requirements have been introduced between Yokohama and Zurich. * **Browser and Accessibility:** There are no updates to browser requirements or accessibility compliance for this product between these releases. * **Localization:** No new localization considerations have been noted. ## Highlights * Yokohama enabled OT incident creation from OT change requests in the Industrial Workspace. * Zurich Patch 7 allows reporting OT incidents via the Employee Center for OT without requiring an OT incident role, expanding user access to incident reporting. Consolidated page of all release notes for Operational Technology Incident Management from Yokohama to Zurich. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Operational Technology Incident Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Zurich. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Operational Technology Incident Management to Zurich Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-operationaltechnologyincidentmanagement-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## New features Between your current release family and Zurich, new features were introduced for Operational Technology Incident Management. {#dfrn3-operationaltechnologyincidentmanagement-summary__entry__8} | Release | Release notes | |-|-| | Yokohama | [Create an OT incident from an OT change request](https://www.servicenow.com/docs/access?context=create-ot-incident-from-ot-change&family=yokohama&ft:locale=en-US) : Create an OT incident related to an OT change request directly from the OT change record in the Industrial Workspace. | | Zurich | [Use the Employee Center for OT to report an OT incident](https://www.servicenow.com/docs/access?context=report-ot-incident-in-ot-employee-portal&family=zurich&ft:locale=en-US) : Create an OT incident as a user without an OT incident role with the Report OT incident item in the Employee Center for OT. | [ ] ## Changes Between your current release family and Zurich, some changes were made to existing Operational Technology Incident Management features. {#dfrn3-operationaltechnologyincidentmanagement-summary__entry__14} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | [Catalog item for reporting an OT incident](https://www.servicenow.com/docs/access?context=report-ot-incident-in-ot-employee-portal&family=zurich&ft:locale=en-US) : The Report OT incident item has been added to the OT Service Catalog for use in the Employee Center for OT. [Admin role dependency](https://www.servicenow.com/docs/access?context=granular-admin-roles&family=zurich&ft:locale=en-US) : Several new granular admin roles have been added, which enable developers to complete administrative configuration tasks without requiring the full admin role. | [ ] ## Removed Between your current release family and Zurich, some Operational Technology Incident Management features or functionality were removed. {#dfrn3-operationaltechnologyincidentmanagement-summary__entry__20} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Deprecations Between your current release family and Zurich, some Operational Technology Incident Management features or functionality were deprecated. {#dfrn3-operationaltechnologyincidentmanagement-summary__entry__26} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Activation information Review information on how to activate Operational Technology Incident Management. {#dfrn3-operationaltechnologyincidentmanagement-summary__entry__32} | Release | Release notes | |-|-| | Yokohama | Activation information : Install Operational Technology Incident Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). Important: Operational Technology Incident Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Zurich | Activation information : Install Operational Technology Incident Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: Operational Technology Incident Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Operational Technology Incident Management we have noted them here. {#dfrn3-operationaltechnologyincidentmanagement-summary__entry__38} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Operational Technology Incident Management we have noted them here. {#dfrn3-operationaltechnologyincidentmanagement-summary__entry__44} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Operational Technology Incident Management, such as specific requirements or compliance levels. {#dfrn3-operationaltechnologyincidentmanagement-summary__entry__50} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Operational Technology Incident Management we have noted them here. {#dfrn3-operationaltechnologyincidentmanagement-summary__entry__56} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Operational Technology Incident Management we have noted them here. {#dfrn3-operationaltechnologyincidentmanagement-summary__entry__62} | Release | Release notes | |-|-| | Yokohama | Relate an OT incident to an OT change request by creating the incident from the change record in the Industrial Workspace. See [Operational Technology Incident Management](https://www.servicenow.com/docs/access?context=operational-technology-incident-management-landing-page&family=yokohama&ft:locale=en-US) for more information. | | Zurich | [Zurich Patch 7](https://www.servicenow.com/docs/access?context=zurich-patch-7&family=zurich&ft:locale=en-US) * Report an OT incident without an OT incident role using the Employee Center for OT. See [Operational Technology Incident Management](https://www.servicenow.com/docs/access?context=operational-technology-incident-management-landing-page&family=zurich&ft:locale=en-US) for more information. | [ ]