--- sourceDocument: zurich Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/delta-yokohama-zurich Release : - zurich ft:locale : - en-US ft:publication_title : - zurich Combined Product Files ft:clusterId : - delta3zy bundleId : - delta3zy --- # Combined Operational Technology Vulnerability Response release notes for upgrades from Yokohama to Zurich # Combined Operational Technology Vulnerability Response release notes for upgrades from Yokohama to Zurich {#ariaid-title1} Release version: Zurich Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 10 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Operational Technology Vulnerability Response Release Notes for Upgrades from Yokohama to Zurich This consolidated release note provides a comprehensive view of the updates, new features, changes, removals, and deprecations for the Operational Technology Vulnerability Response (OTVR) as customers upgrade from the Yokohama release to the Zurich release. It helps ServiceNow customers prepare for the upgrade by outlining important pre- and post-upgrade tasks, activation details, and enhancements relevant to managing vulnerabilities in Operational Technology environments. Show full answer Show less ## Key Features * **Configuration via SEM Workspace:** Starting with version 30.0.x, configuration tasks for OTVR are consolidated under the Unified Security Exposure Management (USEM) Workspace, streamlining management. * **Risk Calculator Access:** The Operational Technology Vulnerability Response Risk Calculator plugin can now be accessed directly without requiring demo data installation, simplifying initial setup and use. * **Hardware Vulnerability Assessment Enhancements:** * Ability to assess firmware discovery models even without normalized data. * New confidence scoring mechanism for all assessment types. * Version range support leveraging National Vulnerability Database (NVD) data without explicit CPE creation. * Partial assessments for partially normalized discovery models based on shared publisher and model data. * Automated expiring and regeneration of assessments when firmware versions update on Configuration Items (CIs). * **Industrial Workspace Enhancements:** * New "All" lists added for OT Vulnerable Items (VITs) and OT Remediation Tasks, enabling users with appropriate roles to view comprehensive vulnerability and remediation data. * OT Vulnerability Exception Approvals menu allows tracking and managing approvals within the workspace. * Dashboard Library icon added for easier access to dashboards including the enhanced OTVR (PA) dashboard. * Site filter added to OTVR (PA) and OT Risk Management dashboards for focused data analysis by location. * New Vulnerability Solutions section enables viewing of solutions related to listed VITs. * Enhanced overview tabs on vulnerable items provide detailed state, risk rating, and associated vulnerability information. * **Dashboard Improvements:** Centralized management of OT vulnerability data via the enhanced OTVR (PA) dashboard, and visibility of vulnerability risk scores at each equipment model level using the OT Risk Management dashboard. * **Accessibility and Theming:** The Zurich release introduces the Coral theme as the default for portals and mobile/web experiences, offering a modern, brand-neutral look with optional dark theme support. ## Changes * The OT Vulnerabilities tab previously available on the OT Manager dashboard has been deprecated and its data moved to the OTVR (PA) dashboard for better centralized visualization. * Integration with Microsoft Defender for IoT On-premises Management Console is prepared for future deprecation; it will be hidden on new instances but remains supported for existing ones. ## Activation and Upgrade Guidance * Operational Technology Vulnerability Response is available exclusively via the ServiceNow Store. Customers must request installation through the store to activate the product. * No specific browser or additional requirements updates were introduced in these releases. * Review pre- and post-upgrade tasks carefully to ensure smooth transition from Yokohama to Zurich. ## Why This Matters This release streamlines vulnerability response management for Operational Technology environments by improving configuration workflows, enhancing vulnerability assessment capabilities, and consolidating dashboards for better visibility and control. ServiceNow customers benefit from easier access to risk scores, remediation tracking, and exception approvals, enabling more effective vulnerability risk management and operational decision-making. ## What to Expect After Upgrade * Access to new and enhanced features that improve vulnerability assessment accuracy and management efficiency. * Centralized dashboards and lists in the Industrial Workspace for comprehensive vulnerability tracking and remediation. * Simplified plugin activation and configuration through the USEM Workspace and ServiceNow Store. * Improved user experience with updated theming and accessibility enhancements. Consolidated page of all release notes for Operational Technology Vulnerability Response from Yokohama to Zurich. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Operational Technology Vulnerability Response release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Zurich. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Operational Technology Vulnerability Response to Zurich Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-operationaltechnologyvulnerabilityresponse-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## New features Between your current release family and Zurich, new features were introduced for Operational Technology Vulnerability Response. {#dfrn3-operationaltechnologyvulnerabilityresponse-summary__entry__8} | Release | Release notes | |-|-| | Yokohama | [Configuring Operational Technology Vulnerability Response from the SEM Workspace](https://www.servicenow.com/docs/access?context=configuring-oper-tech-vulnerability-response&family=yokohama&ft:locale=en-US) : Starting from Operational Technology Vulnerability Response version 30.0.x, users may be redirected to the Unified Security Exposure Management (USEM) Workspace to perform some configuration tasks. The Vulnerability Response plugin is consolidated under USEM from version 30.0.x. [Demo data not required for Operational Technology Risk Calculator plugin](https://www.servicenow.com/docs/access?context=calculate-vulnerability-risk&family=yokohama&ft:locale=en-US) : You can directly access and use the Operational Technology Vulnerability Response Risk Calculator without loading the demo data while installing the plugin. In previous releases, the risk calculation was included as part of the demo data. [Enhanced features for Hardware Vulnerability Assessment for OT devices](https://www.servicenow.com/docs/access?context=understanding-hwd-vuln-assessment&family=yokohama&ft:locale=en-US) : The following enhancements are available in Hardware Vulnerability Assessment: * Assessments without Normalization: Ability to assess discovery models without content available for normalization. * Confidence Scores: New scoring mechanism for all types of assessments. * Version Range Support: The range information provided by the National Vulnerability Database (NVD) is used to create assessments without explicitly creating Common Platform Enumeration (CPEs) in the NVD. * Partial assessment for partially normalized discovery model: Creates partial assessments for discovery models without firmware version. The partial assessments are done if the other versions of the discovery model have the same publisher and model. * Expiring of assessments: If you update the firmware version of a CI, the corresponding normalized discovery model also updates. The assessment records based on the older firmware version expires while new assessments are generated for new firmware version. [Hardware Vulnerability Assessment menu in the Industrial Workspace](https://www.servicenow.com/docs/access?context=understanding-hwd-vuln-assessment&family=yokohama&ft:locale=en-US) : Automatically and periodically assess the OT device firmware vulnerabilities that are in your inventory and create vulnerable items against the impacted assets (CI). [Vulnerability risk scores on the OT Risk Management dashboard](https://www.servicenow.com/docs/access?context=otvr-risk-management-dashboard&family=yokohama&ft:locale=en-US) : View a table of vulnerability risk scores for your OT devices at each level of the equipment model with the OT Risk Management dashboard. [Enhanced OTVR (PA) dashboard experience](https://www.servicenow.com/docs/access?context=operational-technology-vulnerability-response-dashboard&family=yokohama&ft:locale=en-US) : View and manage all of your OT vulnerability data and data visualizations in a centralized location with the enhanced OTVR (PA) dashboard, which is accessible on the Dashboard Library page. | | Zurich | [Configuring Operational Technology Vulnerability Response from the SEM Workspace](https://www.servicenow.com/docs/access?context=configuring-oper-tech-vulnerability-response&family=zurich&ft:locale=en-US) : Starting from Operational Technology Vulnerability Response version 30.0.x, users may be redirected to the Unified Security Exposure Management (USEM) Workspace to perform some configuration tasks. The Vulnerability Response plugin is consolidated under USEM from version 30.0.x. [Demo data not required for Operational Technology Risk Calculator plugin](https://www.servicenow.com/docs/access?context=calculate-vulnerability-risk&family=zurich&ft:locale=en-US) : You can directly access and use the Operational Technology Vulnerability Response Risk Calculator without loading the demo data while installing the plugin. In previous releases, the risk calculation was included as part of the demo data. [Enhanced features for Hardware Vulnerability Assessment for OT devices](https://www.servicenow.com/docs/access?context=understanding-hwd-vuln-assessment&family=zurich&ft:locale=en-US) : The following enhancements are available in Hardware Vulnerability Assessment: * Assessments without Normalization: Ability to assess discovery models without content available for normalization. * Confidence Scores: New scoring mechanism for all types of assessments. * Version Range Support: The range information provided by the National Vulnerability Database (NVD) is used to create assessments without explicitly creating Common Platform Enumeration (CPEs) in the NVD. * Partial assessment for partially normalized discovery model: Creates partial assessments for discovery models without firmware version. The partial assessments are done if the other versions of the discovery model have the same publisher and model. * Expiring of assessments: If you update the firmware version of a CI, the corresponding normalized discovery model also updates. The assessment records based on the older firmware version expires while new assessments are generated for new firmware version. [Vulnerability risk scores on the OT Risk Management dashboard](https://www.servicenow.com/docs/access?context=otvr-risk-management-dashboard&family=zurich&ft:locale=en-US) : View a table of vulnerability risk scores for your OT devices at each level of the equipment model with the OT Risk Management dashboard. | [ ] ## Changes Between your current release family and Zurich, some changes were made to existing Operational Technology Vulnerability Response features. {#dfrn3-operationaltechnologyvulnerabilityresponse-summary__entry__14} | Release | Release notes | |-|-| | Yokohama | [OT Vulnerable items list in the Industrial Workspace](https://www.servicenow.com/docs/access?context=view-solutions-of-vit-in-industrial-workspace&family=yokohama&ft:locale=en-US) : The All list was added in the OT Vulnerable Items list available in the Industrial Workspace list menu. You can use this section to view all the vulnerable items (VITs) that have been created for your OT environment. You must be assigned the user_role to view all VITs. [OT Remediation Tasks list in the Industrial Workspace](https://www.servicenow.com/docs/access?context=view-otvr-remediation-tasks-in-industrial-workspace&family=yokohama&ft:locale=en-US) : The All list was added in the OT Remediation Tasks list available in the Industrial Workspace list menu. You can use this section to view all the remediation tasks that have been created for the respective VITs in your OT environment. You must be assigned the user_role to view the remediation tasks. [OT Vulnerability Exception Approvals list in the Industrial Workspace](https://www.servicenow.com/docs/access?context=view-vulnerability-exceptions-in-industrial-workspace&family=yokohama&ft:locale=en-US) : Use this menu to view all vulnerability exceptions that have been approved by you or assigned to you. This menu enables you to view any change of state for approvals and details of requested approvals for a given exception triggered from the Industrial Workspace. [Dashboard Library icon](https://www.servicenow.com/docs/access?context=ot-manager-dashboard&family=yokohama&ft:locale=en-US) : The Dashboard Library icon () was added to the Industrial Workspace and contains the available dashboards for Operational Technology, including the OTVR (PA) dashboard. [Site filter on the OTVR (PA) dashboard and the Risk Management dashboard](https://www.servicenow.com/docs/access?context=operational-technology-vulnerability-response-dashboard&family=yokohama&ft:locale=en-US) : A site filter was added to both the OTVR (PA) dashboard and the OT Risk Management dashboard in the Industrial Workspace so you can filter the displayed data by a chosen site. [Vulnerability Solutions section in the List menu of Industrial Workspace](https://www.servicenow.com/docs/access?context=view-solutions-of-vit-in-industrial-workspace&family=yokohama&ft:locale=en-US) : A new Vulnerability Solutions section was added in the List menu (![List icon]()) of the Industrial Workspace. In the Solutions section, you can view the solutions for the enlisted VITs. [Overview tab for a vulnerable item](https://www.servicenow.com/docs/access?context=ot-vulnerable-item-fields&family=yokohama&ft:locale=en-US) : The Overview tab in a VIT provides important information about the VIT, such as State, Risk Rating, Risk Score, Associated Vulnerability, and more. [OT Vulnerabilities tab data](https://www.servicenow.com/docs/access?context=operational-technology-vulnerability-response-dashboard&family=yokohama&ft:locale=en-US) : The following data that was available in the OT Vulnerabilities tab of the OT Manager dashboard has been moved to the OTVR (PA) dashboard: * Total OT Vulnerable Items * New OT Vulnerable Items * OT Unassigned Vulnerable Items * OT Vulnerable Items by State * OT Vulnerable Items by Risk Rating | | Zurich | [OT Vulnerable items list in the Industrial Workspace](https://www.servicenow.com/docs/access?context=view-solutions-of-vit-in-industrial-workspace&family=zurich&ft:locale=en-US) : The All list was added in the OT Vulnerable Items list available in the Industrial Workspace list menu. You can use this section to view all the vulnerable items (VITs) that have been created for your OT environment. You must be assigned the user_role to view all VITs. [OT Remediation Tasks list in the Industrial Workspace](https://www.servicenow.com/docs/access?context=view-otvr-remediation-tasks-in-industrial-workspace&family=zurich&ft:locale=en-US) : The All list was added in the OT Remediation Tasks list available in the Industrial Workspace list menu. You can use this section to view all the remediation tasks that have been created for the respective VITs in your OT environment. You must be assigned the user_role to view the remediation tasks. [OT Vulnerability Exception Approvals list in the Industrial Workspace](https://www.servicenow.com/docs/access?context=view-vulnerability-exceptions-in-industrial-workspace&family=zurich&ft:locale=en-US) : Use this menu to view all vulnerability exceptions that have been approved by you or assigned to you. This menu enables you to view any change of state for approvals and details of requested approvals for a given exception triggered from the Industrial Workspace. | [ ] ## Removed Between your current release family and Zurich, some Operational Technology Vulnerability Response features or functionality were removed. {#dfrn3-operationaltechnologyvulnerabilityresponse-summary__entry__20} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Deprecations Between your current release family and Zurich, some Operational Technology Vulnerability Response features or functionality were deprecated. {#dfrn3-operationaltechnologyvulnerabilityresponse-summary__entry__26} | Release | Release notes | |-|-| | Yokohama | * The OT Vulnerabilities tab is no longer available on the OT Manager dashboard in the Industrial Workspace. * Starting with the Yokohama release, Vulnerability Response Integration with Microsoft Defender for IoT (On-premises Management Console) integration is being prepared for future deprecation. It will be hidden and no longer activated on new instances but will continue to be supported. | | Zurich | No updates for this release. | [ ] ## Activation information Review information on how to activate Operational Technology Vulnerability Response. {#dfrn3-operationaltechnologyvulnerabilityresponse-summary__entry__32} | Release | Release notes | |-|-| | Yokohama | Activation information : Install Operational Technology Vulnerability Response by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). Important: Operational Technology Vulnerability Response is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Zurich | Activation information : Install Operational Technology Vulnerability Response by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: Operational Technology Vulnerability Response is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Operational Technology Vulnerability Response we have noted them here. {#dfrn3-operationaltechnologyvulnerabilityresponse-summary__entry__38} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Operational Technology Vulnerability Response we have noted them here. {#dfrn3-operationaltechnologyvulnerabilityresponse-summary__entry__44} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Operational Technology Vulnerability Response, such as specific requirements or compliance levels. {#dfrn3-operationaltechnologyvulnerabilityresponse-summary__entry__50} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | Accessibility information : Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. : | [ ] ## Localization information If there are specific localization considerations for Operational Technology Vulnerability Response we have noted them here. {#dfrn3-operationaltechnologyvulnerabilityresponse-summary__entry__56} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Operational Technology Vulnerability Response we have noted them here. {#dfrn3-operationaltechnologyvulnerabilityresponse-summary__entry__62} | Release | Release notes | |-|-| | Yokohama | * Configure Operational Technology Vulnerability Response from the Security Exposure Management Workspace (SEM Workspace). * Access the Operational Technology Vulnerability Response Risk Calculator plugin directly without loading the demo data. * View all vulnerable items that have been created from the OT Vulnerable Items list in the Industrial Workspace. * View all remediation tasks that have been created from the OT Remediation Tasks list in the Industrial Workspace. * View all vulnerability exceptions that have been created from the OT Vulnerability Exception Approvals list in the Industrial Workspace. * Hardware Vulnerability Assessment is available for firmware discovery models without normalized data. * Assess the vulnerabilities for the firmware of the OT assets with Hardware Vulnerability Assessment. * View solutions or details of a vulnerable item (VIT) with enhanced UI options. * Manage your vulnerable items and Operational Technology Vulnerability Response data with the enhanced OTVR (PA) dashboard in the Industrial Workspace. * View the risk score of your OT devices at each level of the equipment model with the OT Vulnerability Risk Rollup dashboard. See [Operational Technology Vulnerability Response](https://www.servicenow.com/docs/access?context=oper-tech-vulnerability-response-landing-page&family=yokohama&ft:locale=en-US) for more information. | | Zurich | * Configure Operational Technology Vulnerability Response from the Security Exposure Management Workspace (SEM Workspace). * Access the Operational Technology Vulnerability Response Risk Calculator plugin directly without loading the demo data. * View all vulnerable items that have been created from the OT Vulnerable Items list in the Industrial Workspace. * View all remediation tasks that have been created from the OT Remediation Tasks list in the Industrial Workspace. * View all vulnerability exceptions that have been created from the OT Vulnerability Exception Approvals list in the Industrial Workspace. * Hardware Vulnerability Assessment is available for firmware discovery models without normalized data. See [Operational Technology Vulnerability Response](https://www.servicenow.com/docs/access?context=oper-tech-vulnerability-response-landing-page&family=zurich&ft:locale=en-US) for more information. | [ ]