--- sourceDocument: zurich Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/delta-yokohama-zurich Release : - zurich ft:locale : - en-US ft:publication_title : - zurich Combined Product Files ft:clusterId : - delta3zy bundleId : - delta3zy --- # Combined Opportunity Management release notes for upgrades from Yokohama to Zurich # Combined Opportunity Management release notes for upgrades from Yokohama to Zurich {#ariaid-title1} Release version: Zurich Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Opportunity Management release notes for upgrades from Yokohama to Zurich This consolidated release notes document guides ServiceNow customers through the Opportunity Management enhancements and important information when upgrading from Yokohama to Zurich. It presents new features, changes, activation details, and other upgrade considerations relevant to Opportunity Management across these releases. Show full answer Show less ## New features * **Yokohama:** Introduction of a product configurator that enables sales representatives to customize complex product offerings, allowing early identification and sharing of detailed requirements and pricing with customers. * Post-upgrade capability for sales teams to revise existing opportunities via a scheduled job that supports parent-child opportunity line items. * Opportunity Kanban View enhancement displaying roll-up amounts automatically calculated in base currency across all opportunity stages for improved visibility. * **Zurich:** Enhanced pricing management with new fields on Opportunity and Opportunity Line objects, including Contract Start/End Dates, Renewal Amount, Upsell/Downsell Amounts, and Total Net New Amount to support granular pricing amendments. * Ability to associate multiple account contacts with an opportunity through "opportunity associated contacts," improving stakeholder identification and role clarity. * Introduction of opportunity team members to associate multiple team members with an opportunity, facilitating structured collaboration and role-based access controls (access grant available from Zurich Patch 3). ## Changes No changes to existing Opportunity Management features were recorded between Yokohama and Zurich releases. ## Removed and Deprecated Features No Opportunity Management features or functionality were removed or deprecated during this upgrade path. ## Activation information Opportunity Management is available for installation via the ServiceNow Store in both Yokohama and Zurich releases. Customers must request the app from the ServiceNow Store to activate it. The Zurich release references the availability of cumulative release notes and app version history through the store. ## Additional requirements, Browser requirements, Accessibility, and Localization No new or changed additional requirements, browser specifications, accessibility details, or localization considerations were introduced in these releases. ## Key outcomes for ServiceNow customers * **Improved sales process efficiency:** With product configurator enhancements and roll-up views, sales reps can manage complex offerings and track opportunity values more effectively. * **Greater pricing flexibility:** New pricing fields and amendments support more accurate contract and opportunity pricing management. * **Enhanced stakeholder and collaboration management:** Ability to associate multiple contacts and team members with opportunities ensures clearer stakeholder roles and better teamwork, facilitating smoother deal closures. * **Streamlined upgrade experience:** Pre- and post-upgrade tasks and scheduled jobs help maintain data integrity and leverage new features without disruption. Consolidated page of all release notes for Opportunity Management from Yokohama to Zurich. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Opportunity Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Zurich. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Opportunity Management to Zurich Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-opportunitymanagement-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## New features Between your current release family and Zurich, new features were introduced for Opportunity Management. {#dfrn3-opportunitymanagement-summary__entry__8} | Release | Release notes | |-|-| | Yokohama | [\[Placeholder link text to key bundle-omgmt.opportunity-management-add-product-to-opportunity\]](https://www.servicenow.com/docs/access?context=opportunity-management-add-product-to-opportunity&family=yokohama&ft:locale=en-US) : Enables the sales representatives to customize the complex product offerings by using the product configurator. This ensures that the sales representatives identify and share the detailed requirements and price to the customer much earlier in the cycle. [Revise existing opportunities after an upgrade](https://www.servicenow.com/docs/access?context=revise-existing-opportunities-post-upgrade&family=yokohama&ft:locale=en-US) : Enable the sales representatives to use the scheduled job to modify older opportunities to incorporate the functionality of supporting parent-child opportunity line items. [View the roll-up amount in the Opportunity Kanban View](https://www.servicenow.com/docs/access?context=opportunity-management-kanban-view&family=yokohama&ft:locale=en-US) : Enables customers to view the roll-up amount that is automatically calculated in the base currency for all opportunity stages in the Kanban View. | | Zurich | [Delta pricing for opportunity](https://www.servicenow.com/docs/access?context=opportunity-management-details-tab&family=zurich&ft:locale=en-US) : The following new fields added to the Opportunity and Opportunity Line objects improve visibility and provide greater flexibility in managing pricing amendments: * Contract Start/End Dates * Renewal Amount * Upsell/Downsell Amounts * Total Net New Amount [Add opportunity associated contact](https://www.servicenow.com/docs/access?context=add-opportunity-associated-contact&family=zurich&ft:locale=en-US) : Create opportunity associated contacts to associate multiple account contacts, verifying clear identification of all stakeholders and their respective roles. [Add opportunity team member](https://www.servicenow.com/docs/access?context=create-new-opportunity-team-member&family=zurich&ft:locale=en-US) : Create a new opportunity team member to associate multiple team members with an opportunity to enable structured collaboration and grant access based on their roles. The ability to grant access is available from Zurich Patch 3 release. | [ ] ## Changes Between your current release family and Zurich, some changes were made to existing Opportunity Management features. {#dfrn3-opportunitymanagement-summary__entry__14} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Removed Between your current release family and Zurich, some Opportunity Management features or functionality were removed. {#dfrn3-opportunitymanagement-summary__entry__20} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Deprecations Between your current release family and Zurich, some Opportunity Management features or functionality were deprecated. {#dfrn3-opportunitymanagement-summary__entry__26} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Activation information Review information on how to activate Opportunity Management. {#dfrn3-opportunitymanagement-summary__entry__32} | Release | Release notes | |-|-| | Yokohama | Activation information : Install Opportunity Management by requesting it from ServiceNow Store. Important: Opportunity Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Zurich | Activation information : Install Opportunity Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: Opportunity Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Opportunity Management we have noted them here. {#dfrn3-opportunitymanagement-summary__entry__38} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Opportunity Management we have noted them here. {#dfrn3-opportunitymanagement-summary__entry__44} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Opportunity Management, such as specific requirements or compliance levels. {#dfrn3-opportunitymanagement-summary__entry__50} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Opportunity Management we have noted them here. {#dfrn3-opportunitymanagement-summary__entry__56} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Opportunity Management we have noted them here. {#dfrn3-opportunitymanagement-summary__entry__62} | Release | Release notes | |-|-| | Yokohama | 1. Enable customers to view the roll-up amount in the Kanban View. 2. Enable sales representatives to customize bundled products and products with complex characteristics in the product catalog. See [Opportunity Management](https://www.servicenow.com/docs/access?context=opportunity-management&family=yokohama&ft:locale=en-US) for more information. | | Zurich | * Enhance visibility and flexibility in pricing amendments for existing contracts or services through Move, Add, Change, Delete (MACD) actions on Sold Products (SP), Product Instances (PI), or Contracts. * Identify multiple stakeholders and accurately qualify opportunities with opportunity associated contacts and their defined roles. This is vital for streamlining sales processes and gaining clarity on how each contact influences the outcome of a deal. * Drive structured collaboration among multiple stakeholders involved in closing a deal using Opportunity Teams. The teams verify collaboration across various roles such as Account Executives, Sales Engineers, Customer Success Managers, and Partner Managers. See [Opportunity Management](https://www.servicenow.com/docs/access?context=opportunity-mgmt-using&family=zurich&ft:locale=en-US) for more information. | [ ]