--- sourceDocument: zurich Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/delta-yokohama-zurich Release : - zurich ft:locale : - en-US ft:publication_title : - zurich Combined Product Files ft:clusterId : - delta3zy bundleId : - delta3zy --- # Combined Patient Support Services release notes for upgrades from Yokohama to Zurich # Combined Patient Support Services release notes for upgrades from Yokohama to Zurich {#ariaid-title1} Release version: Zurich Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Patient Support Services Release Notes for Upgrades from Yokohama to Zurich This document consolidates all release notes related to Patient Support Services for ServiceNow customers upgrading from the Yokohama release to the Zurich release. It provides a comprehensive summary to help you prepare for the upgrade by outlining new features, changes, removals, deprecations, activation instructions, requirements, and other relevant information spanning both releases. Show full answer Show less ## Key Information for Upgrading * **Upgrade Preparation:** Review and complete pre- and post-upgrade tasks specific to Patient Support Services before upgrading to Zurich. * **No Feature Updates:** There are no new features, changes, removals, or additional requirements introduced between Yokohama and Zurich releases for Patient Support Services. * **Deprecation Notice:** Starting with Yokohama, Patient Support Services is being prepared for future deprecation. It will be hidden and no longer installed on new instances but remains supported. Customers should refer to the official deprecation process documentation (KB0867184) for detailed guidance. * **Activation and Configuration:** No updates or changes to activation procedures have been made between these releases. * **Browser, Accessibility, Localization:** No changes or updates were introduced regarding browser requirements, accessibility compliance, or localization for Patient Support Services. * **Highlights:** No new highlight information or considerations were introduced in these releases. ## What This Means for You As a ServiceNow customer considering or performing an upgrade from Yokohama to Zurich, you can expect Patient Support Services to remain functionally consistent without any new features or changes. However, you should be aware that the product is on a deprecation path starting from Yokohama, which means it will be phased out in future releases and is no longer installed by default on new instances. This consolidated information allows you to plan accordingly, ensuring that you address any deprecation-related considerations and maintain support continuity while minimizing disruption during your upgrade process. Consolidated page of all release notes for Patient Support Services from Yokohama to Zurich. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Patient Support Services release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Zurich. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Patient Support Services to Zurich Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-patientsupportservices-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## New features Between your current release family and Zurich, new features were introduced for Patient Support Services. {#dfrn3-patientsupportservices-summary__entry__8} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Changes Between your current release family and Zurich, some changes were made to existing Patient Support Services features. {#dfrn3-patientsupportservices-summary__entry__14} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Removed Between your current release family and Zurich, some Patient Support Services features or functionality were removed. {#dfrn3-patientsupportservices-summary__entry__20} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Deprecations Between your current release family and Zurich, some Patient Support Services features or functionality were deprecated. {#dfrn3-patientsupportservices-summary__entry__26} | Release | Release notes | |-|-| | Yokohama | Starting with the Yokohama release, Patient Support Services is being prepared for future deprecation. It will be hidden and no longer installed on new instances but will continue to be supported. For details on this process, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support Knowledge Base. | | Zurich | No updates for this release. | [ ] ## Activation information Review information on how to activate Patient Support Services. {#dfrn3-patientsupportservices-summary__entry__32} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Patient Support Services we have noted them here. {#dfrn3-patientsupportservices-summary__entry__38} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Patient Support Services we have noted them here. {#dfrn3-patientsupportservices-summary__entry__44} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Patient Support Services, such as specific requirements or compliance levels. {#dfrn3-patientsupportservices-summary__entry__50} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Patient Support Services we have noted them here. {#dfrn3-patientsupportservices-summary__entry__56} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Patient Support Services we have noted them here. {#dfrn3-patientsupportservices-summary__entry__62} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ]