--- sourceDocument: zurich Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/delta-yokohama-zurich Release : - zurich ft:locale : - en-US ft:publication_title : - zurich Combined Product Files ft:clusterId : - delta3zy bundleId : - delta3zy --- # Combined Performance Analytics release notes for upgrades from Yokohama to Zurich # Combined Performance Analytics release notes for upgrades from Yokohama to Zurich {#ariaid-title1} Release version: Zurich Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Performance Analytics release notes for upgrades from Yokohama to Zurich This consolidated guide assists ServiceNow customers in preparing for Performance Analytics upgrades from the Yokohama release family to Zurich. It summarizes new features, changes, activation information, and important prerequisites to ensure a smooth transition and effective use of Performance Analytics capabilities. Show full answer Show less ## New Features * **Multiple Levels of Breakdown for Indicators:** Both Yokohama and Zurich releases introduced the ability to apply multiple levels of breakdown to an indicator by migrating from the traditional Performance Analytics architecture to change data capture (CDC)-based data snapshots. This new architecture supports more than two breakdown levels. * **Requirement:** Usage of RaptorDB Professional is mandatory for this feature, and not all indicators qualify for migration to CDC-based snapshots. ## Activation Information * Complimentary Performance Analytics for Incident Management is enabled by default but is limited: it does not allow creating indicators or breakdowns. * To access full Performance Analytics features, customers must activate the Premium plugin corresponding to their subscription. ## Additional Requirements * Instances must be on RaptorDB Professional to utilize the new CDC-based data snapshots feature introduced between Yokohama and Zurich. ## Key Outcomes * Enable tracking of critical process metrics and trends against organizational targets. * Identify process patterns and potential bottlenecks proactively. * Visualize historical and real-time process statistics through role-based dashboards, empowering stakeholders to make informed decisions. ## Other Notes * No updates, changes, removals, or deprecations were noted specifically between Yokohama and Zurich beyond the new multiple breakdown levels feature. * Browser, accessibility, and localization requirements remain unchanged. Consolidated page of all release notes for Performance Analytics from Yokohama to Zurich. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Performance Analytics release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Zurich. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Performance Analytics to Zurich Before you upgrade to Zurich, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-performanceanalytics-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## New features Between your current release family and Zurich, new features were introduced for Performance Analytics. {#dfrn3-performanceanalytics-summary__entry__8} | Release | Release notes | |-|-| | Yokohama | [Apply multiple levels of breakdown to an indicator](https://www.servicenow.com/docs/access?context=multi-level-breakdowns&family=yokohama&ft:locale=en-US) : Migrate indicators from traditional Performance Analytics architecture to change data capture (CDC)-based data snapshots. This new architecture allows for more than two levels of breakdown to apply to an indicator. RaptorDB Professional is required, and not all indicators qualify for migration. | | Zurich | [Apply multiple levels of breakdown to an indicator](https://www.servicenow.com/docs/access?context=multi-level-breakdowns&family=zurich&ft:locale=en-US) : Migrate indicators from traditional Performance Analytics architecture to change data capture (CDC)-based data snapshots. This new architecture allows for more than two levels of breakdown to apply to an indicator. RaptorDB Professional is required, and not all indicators qualify for migration. | [ ] ## Changes Between your current release family and Zurich, some changes were made to existing Performance Analytics features. {#dfrn3-performanceanalytics-summary__entry__14} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Removed Between your current release family and Zurich, some Performance Analytics features or functionality were removed. {#dfrn3-performanceanalytics-summary__entry__20} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Deprecations Between your current release family and Zurich, some Performance Analytics features or functionality were deprecated. {#dfrn3-performanceanalytics-summary__entry__26} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Activation information Review information on how to activate Performance Analytics. {#dfrn3-performanceanalytics-summary__entry__32} | Release | Release notes | |-|-| | Yokohama | Activation information : Complimentary Performance Analytics for Incident Management is active by default. You cannot create indicators or breakdowns with this complimentary application. The full features of Performance Analytics are available with a subscription. Activate the Premium plugin that matches
 your subscription. For details, see Activate your Performance Analytics
 subscription. | | Zurich | Activation information : Complimentary Performance Analytics for Incident Management is active by default. You cannot create indicators or breakdowns with this complimentary application. The full features of Performance Analytics are available with a subscription. Activate the Premium plugin that matches
 your subscription. For details, see Activate your Performance Analytics
 subscription. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Performance Analytics we have noted them here. {#dfrn3-performanceanalytics-summary__entry__38} | Release | Release notes | |-|-| | Yokohama | Additional requirements : To use the new data snapshots feature, your instance must be on the RaptorDB Professional database. | | Zurich | Additional requirements : To use the new data snapshots feature, your instance must be on the RaptorDB Professional database. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Performance Analytics we have noted them here. {#dfrn3-performanceanalytics-summary__entry__44} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Performance Analytics, such as specific requirements or compliance levels. {#dfrn3-performanceanalytics-summary__entry__50} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Performance Analytics we have noted them here. {#dfrn3-performanceanalytics-summary__entry__56} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Performance Analytics we have noted them here. {#dfrn3-performanceanalytics-summary__entry__62} | Release | Release notes | |-|-| | Yokohama | * Track critical process metrics and trends. * Measure process health and behavior against organizational targets. * Identify process patterns and potential bottlenecks before they occur. * Continually visualize historical and real-time process statistics in role-based dashboards. The dashboards enable individual stakeholders to make informed decisions. See [Performance Analytics (Indicator data sources)](https://www.servicenow.com/docs/access?context=pa-overview&family=yokohama&ft:locale=en-US) for more information. | | Zurich | * Track critical process metrics and trends. * Measure process health and behavior against organizational targets. * Identify process patterns and potential bottlenecks before they occur. * Continually visualize historical and real-time process statistics in role-based dashboards. The dashboards enable individual stakeholders to make informed decisions. See [Performance Analytics (Indicator data sources)](https://www.servicenow.com/docs/access?context=pa-overview&family=zurich&ft:locale=en-US) for more information. | [ ]